Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare Home Oxygen & Respiratory Services

  1810 NW Mulholland Dr Roseburg, OR 97470-1945

• 

  Lincare, Inc.

  520 W Gaines St Monticello, AR 71655-4638

• 

  Lincare, Inc.

  1945 Falls Blvd N STE 1 Wynne, AR 72396-4028

• 

  Lincare, Inc.

  223 S Main St Stuttgart, AR 72160-4354

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare/A&PS, sends cpap supplies regularly. I received bill and said I would return items in unopened packages. They gave me a number to call to get *** label to return. **************. I told them I had several items to return which would more than cover any owed. They refused to accept but 3. All I mentioned are in unopened and sealed packages as were sent to me. I've contacted them numerous times. I can return their items plus several more they keep sending which would be about a $300 credit. Problem is I think, they've also collected from ******** and don't want to return money to them.

  Business Response

  Date: 09/09/2022

  I have resolved the concern for this case and have mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 17936344
  
  I am rejecting this response because: I filed a complaint but was in St. ******'s hospital 9/9/22 through 9/20/22. During that time I received a letter from you to respond, which I could not do. I also received a letter from Lincare dated 9/9/22. Being hospital and in weak condition I could not respond to either. You closed it out so I can no longer contact concerning this. Lincare refuse to answer and pass the buck. When leaving a message they do not respond. I want to return some items they sent in sealed, unopened packages. They said I could not and keep billing me. They also refused oxygen which another company, Apria supplied. Just want to clear billing and return enough items to cover it. They sent but say I cannot return, unopened even. What else can I do? In serious health condition.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/04/2022

  We have already advised the patient who to contact and what to do in the letters. There is nothing more I'm able to provide. Each time we send a letter, he states he rejects it and doesn't acknowledge that we have offered to assist. Can we please close this?

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 17936344
  
  I am rejecting this response because: I still have not seen the response from Lincare as to what they intend to do?  Where do I find that information?
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equipment was pick up June 30, 2022. all oxygen equipment was picked up .They keep charging me on the 13th of every month the payment went from ***** on June 13th to ****** on July 13th then to ****** on August 13th I called them after the June payment they said they had no record of pick up then I called again on the August payment where they started to try and take care of it now we are in September and I still haven't received a refund for the services that are not being provided. We no longer need the service and I am requesting full refund

  Business Response

  Date: 09/14/2022

  I have resolved the concern for this case and mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly asked them to stop sending me supplies. I have been asking since December of last year. Someone after several times calling finally put a note on my account for them to stop but they continue sending supplies anyways. My cpap machine has been paid off since November of last year but they continue charging me and my insurance for a machine paid off. This company really needs to be investigated for fraud. I should not have to pay for items I didn't ask for or want but they keep billing me and my insurance for them. My bill is up to $200 now because of them not stopping sending me supplies. I shouldn't have to pay it. Companies doing this is why insurance gets raised and medical bills going higher.

  Business Response

  Date: 09/09/2022

  We have resolved the concern for this patient and sent a letter to him. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 17933971
  
  I am rejecting this response because:
  This company is lying to cover their bad practices. In their letter they are trying to say that I said I was getting my supplies from Amazon. I have Never called or order my supplies thru Amazon. They are also saying I never asked for the supplies to stop being sent. I have repeatedly since last November asked them to stop and they continued sending it and billing me and insurance. This company needs to be investigated for fraud. They have done this practice before and settle the lawsuit. Something needs to be done to stop what they are doing to me and I am sure there is a lot more people having the same problem with them. They need to take this bill that they kept charging me for supplies to ****. Also they claimed I got a credit for 18$ and some change. I never once got any credit for anything I also have box proving they came from your warehouse. Thank you 
  Sincerely,
  
  ***************************************

  Business Response

  Date: 09/21/2022

  We have resolved this concern and mailed a letter to the patient. It will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 17933971
  
  I am rejecting this response because:
  There was no answer to weather the bill will be taken care of. If the bill is taken care of completely with what you have done already I would consider this resolved
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare keeps sending me a bill for my yearly deductible that I paid back in February 2022. I have talked to several people about this issue but I still get invoices and threatening letters stating they will send this bill to collections. I have sent copies of my bank statements along with the cancelled check several times to them. This is harassment and I think it's a scam. A lot of older people do not keep records and may just keep paying repeat invoices. I am not one of them. Anybody at Lincare is impossible to reach by phone as they simply do not answer. I'm so fed up with this company!!

  Business Response

  Date: 09/09/2022

  I have resolved the concern for this case and mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 17928564
  
  I am rejecting this response because: This matter is NOT resolved as stated in the previous communication from Lincare. Instead, I received a letter from *****************************, Patient Advocate, wherein she misquoted amounts in the initial billing and spun a letter of double talk and erroneous figures. At the time of the original billing in Jan. 2022, Lincare had my authorization at that time to automatically withdraw the deductible amount of $151.09 - which they did and I have shown them the *** withdrawal from my checking account.  In this recent letter she states that I owed $233.00, and that amount has never shown up on any invoice, and I wonder why that amount ($233.00) wasn't automatically withdrawn in Jan. 2022. She states something about my check didn't clear because of a "dispute" and that is clearly not true as I have repeatedly sent copies of my cancelled check along with my bank statement showing the withdrawal. I have every single invoice sent to me in 2022, even the one that shows "patient paid" and they still continue sending invoices. I have called repeatedly and unsuccessfully (because nobody answers the phone) to try and fix this error they are unwilling to correct. Apparently, there is a glitch with their bookkeeping software as indicated by invoices stating that 1.) the amount is still due and, 2.) "because they sent a refund"(which she acknowledged was returned to them.)  I believe my fourth grader could comprehend the fact that if a person allegedly owes money to an entity, a refund to a person from that entity would not be given or even appropriate.

  In short, I will be contacting our local Lincare and closing my account with this company. I have spent way too much time, energy and frustration with these people who cannot do simple math. 

  The fact that Lincare has threatened to send this account to collections is the only reason I have kept trying to resolve this issue. I have excellent credit but at this point, I don't even care anymore. Let them turn it over to collectors. I'll report it as a dispute and tear up any further communication from Lincare and/or collection agencies. God knows I have done my best! 
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/15/2022

  We will send this for review again. If you can obtain the valid HIPAA release, i will be happy to forward you the letter.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare is sending me Cpap machine supplies and charging me for things that I did not order. I have spoken to them 5 times over the phone to ask them to please take me off of their list to automatically send me supplies, and all 5 times they said I was removed from the list but they sent me supplies anyway. They for some reason cant even tell me which of my credit cards they charged or even how much they charged me. On a different occasion, they charged my debit card $35.84 even though I paid that bill online already. So they charged me twice and when I called to ask them about it, we mysteriously got disconnected and when I called back, I couldnt get anyone on the phone. I really need your help with getting these people to take me off of their list to automatically send me supplies because they are charging me for this stuff and I cant get them to stop. I originally agreed to be on the automatic supply list but after I changed my mind about it, like I mentioned earlier, called them 5 times asking them to remove me from that list and every time they tell me ok sir, you are off of that list..but I clearly am not. Just yesterday I received supplies I did not order and they wont even tell me how much they charged me or which of my cards they charged. Bottom lineI do not need the supplies they send me and they refuse to take me off of their list no matter how many times I call. It appears that this is a horribly run business, or they purposely ignore peoples requests so they can continue to bill people, while acting like they have no idea whats going on.. please help me! This company has become a nightmare in my life and I dont know who else to turn to or even how to get them to stop this financial abuse..Thank you so much in advance, for any help..

  Business Response

  Date: 09/09/2022

  I have resolved the concern for this patient and mailed a letter. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE LINCARE STORE IN ***** ** ISSUED ME A CPAP MACHINE. AFTER A COUPLE MONTHS OF USE THE **** DIDN'T FIT CORRECTLY, I CALLED AND LEFT MESSAGES TO GET AN APPOINTMENT TO COME IN AND GET IT FIXED AND GOT NO ANSWER OR CALL BACK. THEY WAS STILL SENDING SUPPLIES EVERY MONTH AND I TOLD THEM THERES NO NEED TO SEND SUPPLIES AS IT DOESN'T FIT RIGHT. EVERY MONTH THE **** WOULD CALL TO SEE WHAT SUPPLIES I NEEDED I TOLD THEM OF THE SITUATION AND THEY SAID THEY WOULD EMAIL AND GET IT RESOLVED AFTER 3 MONTHS SHE STOPPED CALLING TO SEE IF I NEEDED SUPPLIES AND NO ONE EVER CALLED BACK TO GET MY **** ADJUSTED TO WHERE IT WOULDN'T LEAK AIR. FINALLY GOT A CALL FROM MAIN OFFICE TOLD THEM OF THE SITUATION THEY SAID TAKE THE MACHINE BACK AND THEY WOULD REFUND MY ACCOUNT. I DID THAT AND THEY STILL DON'T WANT TO REFUND MY ACCOUNT. NOBODY WANTS TO ANSWER THE ***** AND WHEN THEY DO THEY WILL SEND YOU SOMEWHERE ELSE TO WHERE YOUR ON HOLD AND NOBODY EVER ANSWERS.THE BILL IS 132.** DOLLARS AND I USED IT FOR A COUPLE MONTHS. NOBODY WILL SAY WHY THEY NEVER CALLED ME BACK OR HAS ANY ANSWERS.

  Business Response

  Date: 09/13/2022

  I have resolved the concern for this case and mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 9/2/2022, I have received multiple statements from Health Care Solutions (Lincare) stating that my account is past due. All amounts disclosed by the company have been previously paid and have cleared my HSA account weeks or months in advance and on time. Furthermore, I've had this exact same issue multiple times over the last year. As explained by various representatives on the phone, my payments are consistently treated by Health Care Solutions as payments from insurance and not the patient. In addition, have tried escalating my issue and have been promised call backs multiple times and have yet to hear from anyone. I call and I'm on hold for hours at a time. Most recently, I received a statement dated 8/26/22 that my account was past due for amounts that cleared on 7/6/22 ($51.41) and 8/3/22 ($337.88) for a total amount of $389.29 that Health Care Solutions states is still outstanding. All amounts billed have been paid, and have been paid on time. I have invested over 8 hours trying to resolve this latest issue to no avail. Pleas help in correcting!

  Business Response

  Date: 09/09/2022

  We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward you the resolution letter.

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer since April of 2022, since that time, my supplies are always ordered wrong, nobody ever answers the phone or calls me back, I decided to switch companies, spoke with them today, one of the employees ****** finally called me back, claimed I needed to return the machine, I explained what I was told from other company, she said she wasn't going to deal w me and lincare can deal w it, got snippy and hung up after I told her I was switching due to lack of communication and poor service. Theb the manager called, said she was deleting my machine and I could do whatever the h*** I wanted to do w the machine, she will send me a bill and said take care honey bun and hung up on me. I have tried to file complaints w corporate several times but this office is a corporate office, I have gotten nowhere. My hippa has also been violated and I have been able to file a complaint for that

  Business Response

  Date: 09/13/2022

  I have resolved the concern for this patient and mailed a letter. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 09/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son is suppose to wear a trach collar at night cause he wears a trach. He's had his machine for 5 yrs, it falling apart. Plug in back is loose. He has chronic lung disease. His lung doctor sent a prescription for a new machine. His nurse has also called and told them he needs this stat. It's been a week now and still no machine. This machine is to help keep his lungs good. Can't do that if I can't get it. Lincare is a horrible medical supply group. Would not recommend to anyone. My son will probably end ** in the hospital cause they lack of concern. Horrible horrible place.

  Business Response

  Date: 09/13/2022

  I have resolved the concern for this case and mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 09/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

   

  Althpugh they need to do a better job at getting what they're clients need. 

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Months ago I received a CPAP machine from this company. I was told that I would be billed for the rental until my insurance paid for it. I paid for approximately 7 to 8 months now. This company harassed me every month with phone calls wanting to know if I need more supplies, which I did not. I was "put on several do not call lists". Still being harassed every month over the phone with approximately 7 phone calls a day. I finally contacted my insurance to find out why I'm still paying for this machine, I was told that my patient responsibility was up back in March. It's now September. My insurance company stated they had never received a claim to buy my machine from Lincare. I spoke with Lincare whom stated that they have millions of customers and that they can't monitor everything. Lincare also stated that I had enough credit that it would probably cover the cost of the machine that I was renting. Be warned........ Lincare will rob you and harass you. I truly feel sorry for the million elderly customers that they are probably ripping off.

  Business Response

  Date: 09/14/2022

  I have resolved the concern for this case and mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.