Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare Home Oxygen & Respiratory Services

  1810 NW Mulholland Dr Roseburg, OR 97470-1945

• 

  Lincare, Inc.

  521 S 7th St Arkadelphia, AR 71923-6041

• 

  Lincare, Inc.

  5811 S 28th St Fort Smith, AR 72908-7505

• 

  Lincare, Inc.

  7203 Sheridan Rd STE D White Hall, AR 71602-3256

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There have been countless issues with this company that I've been dealing with since I was referred to them for a CPAP machine since the beginning of May 2022. I called dozens of time to resolve this issue with both their billing department and site management and they are unwilling to cooperate. My main complaint is that they lied to me about my CPAP being fully covered by my insurance. I was told by three different people that I owe nothing on this equipment and I would be fully covered by my insurance should I decide to discontinue the CPAP. They told me this after I expressed hesitancy about going through with the device. I later find out from my health insurance that they have no record of Lincare checking the status of my coverage. After I'm tricked into going through with the treatment (because the cost to me would be nothing), the employee helping me (Kim) didn't take the time to properly fit me for a mask, thoroughly teach me how to use the machine, or adjust the pressure settings for me. After having a difficult time using the machine for a couple days (the CPAP aggravated my GERD symptoms) I called the facility and they recommended I speak with my doctor, which I did. He believed the mask was not properly fitted and that the pressure needed adjustment. Lincare ended up sending me replacement mask (the same exact one I already had) and charged me for it. After another couple days of having trouble using the equipment I decided to stop using it (I told my doctor I stopped) and I called Lincare to initiate a return of the product. They did not pick up the product until a couple weeks later. Since this incident, I've been harassed by their billing department to pay for a service that I was told I owe nothing on. I encourage phone records be used as evidence since I was told in person and on the phone that I don't owe anything. I have a record of all the billing statements sent to me as well as written notes on most of my interactions with Lincare.

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 7, 2022/08/12) */
  * see attached *
  As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.
  
  In response to the complaint that you have filed with the Better Business Bureau, I have communicated with the Regional Billing Department and it has been advised that your insurance has a 25% coinsurance, but that only applies after the deductible is met and the claims were applied towards your deductible. You have a deductible of $1500/year and you have met $1149.83 of that $1500. It has also been advised that you have contacted the Regional Billing Department multiple times and it has been explained to you that Lincare does not know what you would be responsible for regarding the CPAP machine, until it bills to the insurance. Per the Regional Billing Department if you do not agree with the deductible charges, you will have to contact your insurance company. I believe this action addresses your concerns, if you have any further questions, you may contact the billing department at (XXX) XXX-XXXX.
  
  Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.
  
  
  Consumer Response /* (3000, 9, 2022/08/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I appreciate the response but it does not address the problem. I'* fully aware of my health insurance plan and what my deductible is and that I have not fully reached my deductible plan as of yet. The issue is that the business directly told me numerous times that the CPAP was FULLY covered by my insurance, and that was the reason why I decided to go through with it. If they had told me that it depends on the current status of the deductible, I would not have gone through with it. I can agree with the business billing department's stance that I would owe the charge if my deductible has not been met, which makes sense, but I was told the it's already fully covered. There is clear miscommunication here or an attempt to mislead customers into trying the device. I already spoke with my insurance and they have been in contact with the business. My insurance stated that they were never contacted regarding coverage of the device. If this is not an attempt to mislead customers, and I will give the business the benefit of the doubt, I urge that they review phone recordings and they will clearly show that multiple employees told me I don't owe anything. If this was an honest mistake on behalf of Lincare, I would appreciate that this bill be canceled in good faith.
  
  
  Business Response /* (4000, 11, 2022/08/25) */
  *see attached*
  As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.
  
  In response to the complaint that you have filed with the Better Business Bureau, I have communicated with the Regional Billing Department and it has been advised that your insurance has a 25% coinsurance, but that only applies after the deductible is met and the claims were applied towards your deductible. The items are covered under your insurance, but at the rate and requirements the insurance has dictated. Lincare cannot alter or waive the set parameters your insurance has for your plan.
  
  According to the insurance verification, you have a deductible of $1500/year and you have met $1149.83 of that $1500. It has also been advised that you have contacted the Regional Billing Department multiple times and it has been explained to you that Lincare does not know what you would be responsible for regarding the CPAP machine, until it bills to the insurance. Per the Regional Billing Department, if you do not agree with the deductible charges, you will have to contact your insurance company. I believe this action addresses your concerns, if you have any further questions, you may contact the billing department at xxx-xxx-xxxx.
  
  Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order July 20, 2022 and have not received my order ********** by August 1, 2022 when I called to view the status, I was told it had not been shipped after I paid 19.50 for expedited shipping and handling. I called at 16:30 and was told they can not tell me the status because their warehouse quits at 16:00, but it has not shipped. This company takes orders for supplies they do not have in stock, collect money and do not deliver. This is terrible service. They said they would call me back tomorrow. I am leaving the country in 5 days and they would not commit to overnight the product I have paid for.

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 10, 2022/08/19) */
  I have resolved the concern for this patient and mailed a letter. Should you obtain the HIPAA, I will be happy to forward it to you.

• Initial Complaint

  Date:07/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had many problems with Lincare in Port Jervis, NY. The latest was yesterday & as of this evening has still not been resolved. I've been asking for 2 days for someone to come to my home to check my oxygen concentrator which has been making extremely loud banging noises & not putting out enough oxygen. Faith, an employee at Lincare literally hung up the phone on me yesterday, & told me there was no need to send anyone out just for a loud noise. Today my Husband called & spoke to an employee named Amy, let her hear the terribly loud noise & explained to her the machine was not putting out the correct amount of oxygen. She proceeded to tell my Husband someone would be here this afternoon, but could not give him a time. So we waited all day, & finally at 4:45 my Husband called back, as they close at 5pm. She told my Husband someone wouldn't be here until Tues & wanted to know who he spoke to this morning, & he told her you, Amy!! She then told him she'd get someone out to us, & here it is now 7:30pm & no one has come, & they're closed until Monday. In the meantime my oxygen has to be increased & we have to continue to listen to this horrible banging noise like the sound of a motor ready to explode. The employees in this office are very, very rude & nasty whenever you call there, & they have an extremely large turnover of employees. Please help me! Thank you very much. They are quick to bill my Medicare & my Supplemental Insurance, but do not want to help me or resove an issue ever.
  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 6, 2022/08/04) */
  As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.
  
  In response to the complaint that you have filed with the Better Business Bureau, I have communicated with the Local Lincare Center and it has been advised that the concentrator was exchanged after hours on 07/29/2022. I'd like to apologize for the inconvenience and customer service you have experienced. I have brought this to the attention of upper management so they may take the necessary disciplinary actions. I believe this action addresses your concerns.
  
  Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.

• Initial Complaint

  Date:07/26/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare will not listen to their customer. The customer is always wrong, it's not their fault it's the insurance's fault. The last representative I tried to talk to would interrupt when I would start to explain, and wound up trying to talk over me. I got a cpap from lincare March 26th 2021. I had United health care insurance at the time. I received a paper with my machine with 10 months hand written on front. From March 26 2021 until December 31st. Lincare billed my insurance for 1,564.74 dollars. During that same period I paid 1,018.12 myself on the cpap machine. My insurance went to Qual Choice on January 1st 2022. Lincare is billing me again through Qual Choice Insurance for the cpap that I feel I have already paid for. They won't tell an amount you have left, only the insurance decides that. This company needs investigated for fraudulent billing in my opinion. I can buy the same cpap machine online for 913.00. I feel my debt has been paid.
  Lincare customer # *********
  QualChoice insurance (current) member id ************
  United Health care insurance (previous XX-XX-XXXX - XX-XX-XXXX) member id **********

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 7, 2022/08/02) */
  As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.
  
  In response to the grievance received, I have reviewed your account with the Regional Billing Management. It was found that the equipment should have capped at the end of December. They will be refunding you $94.59 and converting the equipment to owned. It is my understanding that they have contacted you to discuss the resolution.
  
  Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.
  
  
  Consumer Response /* (2000, 9, 2022/08/02) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I want to be done with Lincare. This is the outcome I have been trying to reach for the last several months. Any of the probably 5 or more Lincare representatives could have settled this if they would only have listened to my explanation of my having fulfilled my obligation of paying for the cpap machine. This seems to be by design, the representative's seemed to be reading from the same script. I want to think the Better Business Bureau very, very much! I feel without their help this would have went on to infinity.

• Initial Complaint

  Date:07/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They picked up all supplies in February but I keep getting charged and it is automatically taken out of my account. I have been charged for March, April, May.
  I have called multiple times to resolve this issue and they always say it's resolved but then I keep getting charged. Every time I call, I spend tons of time on hold waiting to get to someone. I get transferred around and waste hours of my time trying to get this resolved.
  I have disputed the charge on my credit card statement.
  

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 6, 2022/08/02) */
  We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the HIPAA, I will be happy to forward it to you.
  
  
  Consumer Response /* (3000, 8, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have not gotten the letter yet. When was it mailed? Can you confirm that I will be getting my refunds as well?
  
  
  Business Response /* (4000, 11, 2022/08/16) */
  The letter was mailed 8/2 and will take 7-10 business days to arrive.
  
  
  Consumer Response /* (4200, 13, 2022/08/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I got a letter stating it was getting resolved but I haven't been reimbursed.
  
  
  Business Response /* (4000, 15, 2022/08/23) */
  We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the HIPAA release, I will be happy to forward it to you.

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,
  I, ******* ******, am contacting you today on behalf of my mother, ********** ****, who is deaf and I handle all of her medical needs. On July 15th Lincare delivered a walker to her house ( after 5pm) for her to use because she has 3 collapsed vertebrae in her lumbar spine. The man was there about 5-10 minutes and left. He never sized the new equipment to her. Nine days later, July24th, the brake on the right side completely came off and was dangling. My father tried to screw it back in place but he doesn't have the correct tool to do so. On Monday he took the walker back to Lincare to see if they would fix it. He was told that because we own it they don't fix it. Well as you can imagine it is dangerous for my mother to use it if it only has one working brake. I called today to ask them to be responsible for fixing the walker seeing we have only "owned" it for 10 day and I was told, by a man, that they have never heard of a brake becoming unscrewed but they don't fix it anyway. This is unacceptable. I feel that they are putting my mother at risk for falling. If they can't fix it they should have offered her a new one, if for no other reason than her safety. I do not feel they are a reputable company. Can you offer us any help? ******* ******

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 6, 2022/08/02) */
  We have resolved the concern for this case and mailed the letter to the patient. Should you obtain the HIPAA release, I will be happy to forward it to you.
  
  
  Consumer Response /* (2000, 8, 2022/08/04) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Kim T., the district manager for Lincare was very very helpful. She listened to our concerns and addressed them to our satisfaction. She apologized and told us that she was going to get this location education on customer service. She took accountability and we appreciated her efforts. Thank you BBB for assisting us in reaching this resolution. Please share with Lincare.

• Initial Complaint

  Date:07/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 4 months ago my Doctor gave me a prescription for a walker as I have Balance and gait problems besides Dizziness. I took the Prescription in a local American Patient Store in Rockledge FL and requested them to fill the prescription using my Medicare and Supplemental Insurance. The company checked my credentials and ordered a walker which I received approximately a week after contacting the local store. My Medicare and United Health Supplemental insurance covered the Chair's cost. I have paid statements to support the cost of the item was paid. Although the cost has already been covered the company is bugging me and sending past due statements. I contacted the local store and they assured me it would be fixed. Still, I am getting absurd bills from the company with threatening statements. I tried all avenues to convince the company that the cost was paid. I feel the company is MISERABLE AND SHOULD NOT BE IN BUSINESS AND HAND IT OVER TO OUR AMAZING TRAITOR DJT! I need a letter of apology and compensation for harassment. Hope BBB will help in my ordeal.
  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 6, 2022/08/03) */
  We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the HIPAA release, I will be happy to forward it to you.

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have , had , a pic for the past 5 years with Lincare and until this I've never had a problem them . They have my poc and have had for around 5 months to be repaired . It has yet to be done so But I was suppose to be able to get a new one in February and that hasn't happened either. I Need a poc desprately . I can't handle the tanks at my age and health for when I leave . Please please help me get my poc back . Thank you
  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 6, 2022/08/03) */
  We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the HIPAA release, I will be happy to forward it to you.
  
  

• Initial Complaint

  Date:07/22/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2022, I started noticing bills from Lincare dated back starting from 3/2016 with a balance over $4000.00. So I called the number on the correspondence which was the Montgomery, AL branch and spoke with the manager by the name of Cassie. I explained to her that I had been getting charged for equipment that I turned in back in way back in 2016. She advised me that she has been having several incidents like mines and she would go backdate the charges to get those charges reversed so my balance would be taken care of. She advised that it would take about 90 days before I see the charges come off, that was back in March 2022. However, just recently I received correspondence from a collection agency with that same $4000+ balance that I was assured that due to it being in error it would be taken care of. After I got this information from the collection agency, I immediately tried to get back in touch with Cassie from the Montgomery store, in which she is the manager. I have left several messages, called several times, been hung up on and all the above. This week on for about 2 weeks & I still have not talk to Cassie (manager) who assured me she was taking care of this mishap of $4000. I would like for this rectified immediately because this will soon hit my credit an amount of over $4000 for equipment I no longer have and was getting charged.
  Thank You
  

  Business Response

  Date: 08/02/2022

  Business Response /* (1000, 7, 2022/08/01) */
  As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.
  
  In response to the grievance received, I have reviewed your account with the Regional Billing Management. The Center Manager confirmed the equipment picked up and the account was corrected. We have notified the collection agency that it was turned over in error. I apologize for any inconvenience.
  
  Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.
  
  
  Consumer Response /* (2000, 9, 2022/08/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the business response because they ensured me that this bill that was over $4000+ will be taken care of due to error and they would notify the collection agency to get this corrected. However, if possible I would like information from the collection agency showing that this was corrected.

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a CPAP machine in 2021 from them. It is in Recall, so I would like a refund of my money!

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 6, 2022/08/02) */
  We have resolved the concern for case ******** and mailed a letter to the patient. Should you obtain the HIPAA release, I will be happy to forward it to you.
  
  
  
  
  Consumer Response /* (3000, 8, 2022/08/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  T
  
  
  Consumer Response /* (3000, 11, 2022/08/18) */
  See attached
  
  
  Business Response /* (4000, 13, 2022/08/19) */
  *See attached*
  As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.
  
  In response to the grievance received, I have reviewed your account with the Regional Billing Management and Area Manager. It has been advised that the recalled units are handled by Respironics for exchange. In regard to the billing, Lincare was paid for the first three months of the machine. In that first 90 days, the compliance usage of the machine was 32% and down to 11% by March of 2021. This was prior to the recall being confirmed. As the unit was not returned, Lincare would not refund any dates of service. Billing stops when the equipment is capped, converted to purchase, or returned by the patient.
  
  Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.
  
  
  Consumer Response /* (4200, 15, 2022/08/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The CPAP machine I have is still under warranty! I expect Full reimbursement for the machine! Who do I contact for this ti gapoen
  
  
  Business Response /* (4000, 17, 2022/08/23) */
  As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.
  
  In response to the grievance received, I have reviewed your account with the Regional Billing Management. The warranty only applies to repairs and the manufacture handles those repairs. They have advised that all exchanges for the recall are handled with them-the patient registers independently of Lincare and they will send the exchange directly to you. The warranty has no bearing on the billing process. The insurances did not waive rental for the recalled units-instead the units are being exchanged for a brand new model, with no new rental period, and will be considered patient owned when the insurance would have typically finished billing for the affected unit. As the unit has not been returned, no refund will be processed. You are billed for the possession of the unit and it has remained in hand. Your unit is no longer billing and is patient owned.
  
  Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.