Reviews

This profile includes reviews for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lincare Inc. has 1110 locations, listed below.

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  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

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  Lincare, Inc.

  644 W Lancashire Blvd Bella Vista, AR 72715-3027

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  Lincare, Inc.

  5811 S 28th St Fort Smith, AR 72908-7505

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  Lincare, Inc.

  520 W Gaines St Monticello, AR 71655-4638

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  Lincare, Inc.

  223 S Main St Stuttgart, AR 72160-4354

Review Details

• Review fromJoseph W

  Date: 03/01/2024

  1 star
  If you have to have a company that provides Good Service DO NOT select LinCare. I have been with them for awhile and I am trying to find a new provider. They have been the WORST at customer service. They do not return phone calls and they just don't seem to care. If I were to grade them on a scale of 1 to 10, 10 Being EXECELLENT they would be a Negative 2. I had to select a Star to leave this review. I would not even give them a Star if I had an option to not do so. Honestly they are impossible to deal with. I don't know why; I pay my bill on time, the insurance is paying their portion and I don't bug them for anything. I do, however, expect service when I call for it. That is another issue. Don't call and expect to get a person on the phone. I have spent anywhere from 25 minutes to more than an hour on HOLD waiting for someone to talk to; after I've gone through the "If you are calling about such and such press 1, etc.". Terrible customer service. I have called their Corporate Headquarters and spent 25 minutes on hold only to speak with someone who opened a complaint claim for me and gave me a 16 digit claim number. That didn't make me feel warm and fuzzy at all. I don't expect much from that call either. It seems this is a Top Down issue. ****** *******, Grove City, OH. I am not afraid to identify myself with this review.

• Review fromBrooke P

  Date: 02/28/2024

  1 star
  I would rather give them zero stars at this rate. Hmm. Where to begin? Twice my son's shakes have come busted and leaking. They have been late multiple times in the past, I am always the one calling to see why they're late and what I can do to get them. Same goes for his diapers.But the biggest complaint I have is that they received his prescription for a specialized stroller and booster seat August 2023! Since then, I've called and called and called. When I do get a hold of someone, it's the good old run around. NOONE WILL GIVE ME A SOLID ETA OR ANSWER. They switched their system over November 2023, when I called they hadn't even inputted his information or script. A script that should have been well on it's way to being fulfilled and sent to me. Now, it's the end of Feb and they still have no answers. I was hung up on this morning and when I got ahold of them two hours later without a callback, it was nothing but arguing with me that they didn't hang up and then being rude and short, giving me the vendor number to call myself even though the vendor can't get me the information I need, said that Preferred has to call them. The second vendor number wasn't even working. I'm thoroughly annpoyed, irritated, and disgusted.Meanwhile, my son is pulling on me while I drive on highways and causing me to almost wreck my car. If anything happens it's on them and their ineptness and inadequate business.

• Review fromSteve L

  Date: 02/28/2024

  1 star
  Lincare Corporate & locally Pueblo, CO My Doctor's office chose Lincare to supply my CPAP machine & its consumable parts. The CPAP supplies are managed by another firm masquerading on the phone as Lincare. Mostly off shore, second language English, talking off a script. They say they are "My CPAP Supplier", not named, calling about my order, But I have never made an order and they get prissy & promise if I do not answer their questions I will not get my order. Their questions are to prove why I need the part. Because I don't need the part, I answer I don't need a part. It would seem this system puts the onus of Medicare Fraud on me if I am ordering parts I do not need. When they get confused they hang up. The ones you get on shore are just as bad, making promises not kept. If you magically get hold of the local office with an issue they listen, seldom solve anything & promise to call back, dull silence to follow. Apparently initially Lincare puts you in the system with auto orders based on how Medicare approves certain supplies on a schedule of days used. The supply schedule is very very liberally timed If you don't need a part when the schedule says that Medicare will pay for it, it seems to really upsets the Lincare system, When you finally get them to quit calling you from Asia on the automatic schedule they basically quit helping you when you need something. I assume because you are no longer a consistent provider of their income. When you need a part it is almost impossible to get one ordered as I refuse to talk to the ill trained off shore, "My CPAP CO" to spend my US benefits. It is very difficult to talk to anyone at "My CPAP CO" on shore. Local contact, if you can figure out how to talk to one, is just as bad. I have found it is easier for my mental health to just order parts on Amazon and pay for them myself. If you need a CPAP machine and your doctor is choosing what company, please save your sanity and refuse to use Lincare.

• Review fromChristine N

  Date: 02/28/2024

  1 star
  Extremely poor service. Im without my portable Oxygen POC. Gave it to Lincare last August. Im still waiting to receive the repaired POC. My life depends on this portable machine.

• Review fromStacey S

  Date: 02/28/2024

  1 star
  Don’t even want to give them 1 star….. Find another supply company Lincare is the worst! They have billed me for rental charge on a machine I own! Always check your bills!!! They send out wrong supplies all the time and then you have to return them on your dime! When you call IF you can get through no one really knows what they are doing!

• Review fromNancy W

  Date: 02/27/2024

  1 star
  I and my husband have had lincare for years he has passed away. I had a small oxygen unit and was told by a lincare service guy it should be sent to the company to either get a new one or see if it can be repaired. I turned it over to them a month ago. I called them today. And wad told I won't get it back as there is a outstanding bill of $400.00 dated back to 2018 and it needs to be paid before it is returned. I was not aware I owed them any money and never received any statements from them after all these years. This machine isn't even theirs,I own it as Medicare paid for it. As far as I'm concerned they stole it from me . I have asked for a breakdown of what is owed,but keep telling me they don't have access to that information. I don't feel like I should have to pay for this. Also i received a letter from Lincare awhile back saying their records had been compromised and mine was one of them. I don't remember the date. They have been very rude to me and aren't willing to work with me at all. I agreed today to pay $37.00 a month so I can get the unit back..I need it as I have stage 3 copd. I hope you will help me. Thank you. ***** *****. They don't deserve even a one star!

• Review fromTim P

  Date: 02/26/2024

  1 star
  I received a letter that my account was 60 days past due. I had not received any billing notice prior to the past due notification. On 2/12/24 @12.45 I got through to Lincare's client care number and spoke with ***** I asked about my past due statement and she didn't know how to help so she transferred me to someone else, I waited 4 mins and 25 secs. ******* picked up and I asked the same question, she had to put me on hold to get an answer, I waited 2 mins and 8 secs. I said I don't mind satisfying my statement but I have no idea what's on it can she please mail me a copy. I also asked to place my acct on hold until I get the statement, she said she would place it on hold. I asked why I wasn't receiving a mailed statement and she said I was signed up for e-statements but that service hadn't been working for many months. When I got my statement I called the 800 number on the statement and the extension to make a payment, I waited 25 mins! I tried the local shop to see if I could pay them...I was on hold another 23 mins and still got no one. Lincare's queuing system simply puts you into a holding pattern. When I signed up and into the client portal there aren't any places to manage your own information, you have to submit a request to update any of your own personal information. Absolutely no customer service nor do any of the representatives you finally speak to know how to answer your questions without putting you on hold. In todays world of on line shopping and services it appears Lincare purposefully makes it painful to simply interact with an employee or pay a bill. **** ********, CEO and **** ******** COO need to be let go so competent business managers can run this company.

• Review fromKaren W

  Date: 02/24/2024

  1 star
  Cancelled my contract because they're *** idiots.Get called every day to call in my inr.Shut them down or finish brainless crooked twits off.

• Review fromKim S.

  Date: 02/22/2024

  1 star
  I don't know how they are still in business. Ordered a second wheelchair through them, talked to the doctor and had the prescription for it sent over. Fought with them for 3 weeks because they said they never received an order. Double checked with the doctor, who said that it had been sent and had a confirmation code. Everytime I would call they would never tell me anything and said they'd call me back. They didn't. Last time I called they began to talk about how rude we were when they believed we had hung up the phone. If I could give them a negative rating, I would.

• Review fromKaia E

  Date: 02/21/2024

  1 star
  One star is too many for this abysmally managed company. I have been a witness to a loved one who has had the misfortune of dealing with them. If you are ever able to actually reach anyone by phone, and sometimes the phone just rings indefinitely, it is invariably the wrong department necessitating a transfer. Sometimes the call is transferred to the wrong place and sometimes it is just disconnected. And once you get the right person on the line, they can only do one thing for you...EVERYthing else is some other department which means another transfer. My loved one placed a call to have his automatic shipments discontinued and a return label issued for the unwanted shipment. The return label was never issued and the automatic delivery order was never cancelled, causing a second unwanted shipment and charge to occur from their HSA. Money that was earmarked for another medical bill that was then declined. Infuriating. When they called back in to go through the same runaround as the previous month, only half of the request was completed only after being transferred twice and then the last rep hung up on them. Why must we suffer such incompetence? In fairness, one or two of the reps were very cordial in the face of the the calls becoming heated, however, customers would be less likely to become upset if their requests were honored and completed in the first place without causing undue headaches to the consumer and the calls intentionally dropped. This company is understaffed and the front line reps are ill-equipped and not adequately trained. They do not observe anything like good customer service.