Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS Moving & Storage

  6718 W. Plank Rd. Peoria, IL 61604

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  11891 Amedicus Ln, Unit B Fort Myers, FL 33907

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 27th I submitted a payment of ***** dollars for PODS moving to deliver my container on June 2 On may 30th I submitted an additional payment of ****** for PODS moving pick my container up My container arrived to the final destination with my items inside destroyed and damaged 2 sound bars both worth $200 each A $500 ******* smart tv Sound woofer about $200 A number of boxes with fragile items were busted and damaged Valuable art bent and damaged $250 Bed frame cracked/dented $500 ************ had my move delayed over a week due to a miscommunication on their end. I was not made aware of this until I contacted them to submit payment. They attempted to give me a lousy 10% discount , I did not want to accept due to the fact that I was inconvenienced and they seemed to not care and wanted me to not file a complaint but I still chose to. I am requesting all of my money back that I have paid to the business but would like to be compensated for the items broken/damaged while in their possession. That amount is $2,496.16 Attached below will be before and after photos of what the container looked like when my husband and I packed it up vs. what it looked like once it got back to us.

  

  Business Response

  Date: 07/01/2025

  I acknowledge receipt of your correspondence regarding the customer from **********************, ****** ******. Please note that the *** contents coverage purchased by the customer is managed by a third-party company, ************, and not by PODS Enterprises, LLC. Therefore, we can only provide information on how the coverage was initially presented. Since ************ oversees the claim review process and makes the final determination, any disputes or requests for updates regarding the claim should be directed to them.
  
  
  However, a review of the service delays that gave rise to this complaint is currently underway. On 6/30/2025, a PODS representative and ****** ****** reached an amicable agreement involving a Customer Satisfaction credit as resolution to the scheduling delay claim.
  
  
  We place tremendous value on our customers and strive to uphold the highest standards in the industry. We sincerely regret any inconvenience ****** ****** may have endured. PODS Enterprises, LLC prides itself on providing quality customer service, and I regret that ****** ****** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with their PODS experience. When a customer notifies us of a less-than-satisfactory experience, we review the processes that gave rise to the feedback and take appropriate measures to address their concerns.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23499704
  
  I am rejecting this response because: The ***************** emailed me yesterday and notified me that they will not compensate for the damages caused because it was not caused by the container falling or tumbling over and since there wasn't any physical damage to the container they don't believe my items were damaged while in the possession of the PODS transportation team, they are saying since my items ''were not secured enough'' it won't be covered under their policy since their policy seems to covers everything but if they container is not handled with proper care.  My 65" ******* smart tv was very secure and wrapped in bubble wrap, it was still shattered. My husband was very strategic in the way he and I packed our things up due to the fact that it would be traveling a substantial distance, I do feel as though this business is trying to avoid giving my money back, however I received poor service and lost some valuable things in the mist of it that were fully functioning prior to this move. I have made attempts to contact this business and have gotten the run around each and every time. I would like to receive my full refund of $2,496.16 with the cost of my things damaged. If I cannot be compensated for the items damaged I would at least like my money that I paid the company back since I did not receive the promised experience.

  I do Appreciate your assistance thus far, if you need anything else please let me know and I will be more than happy to provide.

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/07/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** ******. On 6/30/2025, a ********************** representative and the customer reached an amicable agreement involving a Customer Satisfaction credit as resolution to the delay.
  Compensation has already been approved, and a refund for the service delay is being processed, thereby satisfactorily resolving the scheduling matter .
  
  
  In regard to the contents claim:
  Please note that the *** contents coverage purchased by the customer is managed by a third-party company, ************, and not by PODS Enterprises, LLC. As such, we are only able to provide information on how the coverage was initially presented at the time of purchase.
  Since ************ oversees the claim review process and makes the final determination, any disputes or requests for updates regarding the claim should be directed to them.
  If the customer wishes to dispute the denial of their claim, they will need to contact ************ directly in writing or respond to their email communications and follow the dispute process outlined by *******.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first transaction was for $552 on June 13, 1925. I pay additional money at pick-up and drop-off in ********PODS mislead us to believe that the experience would be easy and stress-free. They PODS stated that they would drop off the *** at our Boerne address and allow us to fill it. We were to call them when it was filled, and they would pick it up and have it delivered to our new home on June 26th. It was dropped off on June 12, 2025, and we called PODS on June 16, 2025, to arrange for pickup. However, they are now saying that they cannot pick up the *** until June 26th, and at that time, it will be delivered to a storage area in ***********. Then, we have to call and schedule an appointment for it to be delivered to *******. Once it makes it to *******, we have to schedule it to be delivered to our new home. We were promised that it would be at our new home when we closed on June 26th. All of our belongings are in that ***. I asked to speak to a manager when I called to get the *** picked up on June 16th, but I kept getting transferred around. No one was willing to rectify the situation. It was easy to sell me the deal; however, now that I am locked in, the information has changed, and now I'm having trouble getting anywhere. I need the *** delivered to my new home as originally scheduled for June 26th.I want the *** to be picked up from ******************************************, and delivered to **************************************** as promised on 06/26/25. We went with PODS because we thought it would be convenient; however, it is proving to be misleading and a nightmare.

  

  Business Response

  Date: 07/01/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** ************  On June 23rd, 2025, contact to discuss the issue was initiated with Mr. ****** in order to address his concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. *************** have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Mr. ************ experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23499640
  
  I am rejecting this response because:
  
  PODS just responded to me after my delivery was scheduled, eleven days after filing the complaint, and one day after my delivery was scheduled. For a company whos customer satisfaction is a priority, they didnt respond to several email replies that were sent upon them learning of my complaint, their response is just going through the motions hoping to appease me with a $100.00 credit. Hogwash!

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/09/2025

  We have completed a thorough review of Mr. ****** case, including his original booking and subsequent communications with our team.
  
  At the time of booking, Mr. ****** indicated a general timeframe for container delivery during the second week of June, anticipating a home closing later in the month. A specific closing date was not provided, and the container was scheduled for delivery on June 9th based on the information available at that time.
  
  Mr. ****** later contacted us on June 6th to request a revised delivery date. Although he expressed a preference for June 11th, the earliest available date was June 12th, which was confirmed and scheduled. During that same conversation, our team inquired about scheduling a pickup; however, a date was not provided.
  
  Upon review, we recognize there was an opportunity for clearer communication regarding date availability, which is always subject to scheduling constraints. While services were completed as scheduled, we acknowledge the customers concerns and regret any inconvenience experienced.
  
  In the interest of maintaining customer satisfaction, a goodwill credit has been extended. We appreciate Mr. ****** feedback and the opportunity to address his concerns.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods refused delivery of our pod because scheduling wasn't done correctly. Manager spoke to me in vulgar way and the drivers stood over me to try and intimidate me. I have video of interaction from my ring camera.

  

  Business Response

  Date: 07/01/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,***** ******.
  
  ********** second container was scheduled for redelivery on Friday, June 20. Upon arrival, our driver determined there was not enough space to safely place the second container while the first container remained in the driveway. As an alternative, the driver offered to place the second container along the street.
  
  After reviewing our records, we confirmed that the removal of the first container had not been requested in our previous interactions with Mr. ****************** to the alleged nature of the interaction during the attempted redelivery of ********** second container, we made the decision, out of an abundance of caution, to request law enforcement presence during the removal of the first container the following day. In alignment with law enforcements guidance, ********* was also required to unload his second container at our local facility on Wednesday, June 25, with officers present.
  
  There was no error on our part, and we consider the matter resolved.

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint has been submitted twice...are you all in on the game withbpods?

  

  Business Response

  Date: 06/25/2025

  I am in receipt of your correspondence concerning PODS customer, **** *****.  On June 23rd, 2025, our PODS advocate spoke with **** ***** to address all concerns raised in the feedback received.  We greatly appreciate **** ***** bringing this matter to our attention, and we are pleased to have had the opportunity to resolve it.    After our conversation, **** ***** graciously accepted a credit refund as a satisfactory resolution to the matter.   PODS considers the issue to have been resolved amicably.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that **** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 06/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They responded promptly..listened..and offered a partial refund.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a pods for storage after a move for my handicapped mother inlaw. I recieved a quote for a recurring payment of $139.30 plus $10.00 for protection plus tax. Recieved first bill of $199 plus the other fees. Got on the online chat and it said someone would be on within 17 mins. After 45 mins I hung up and called customer service. The lady that answered spoke very broken English and said it was a 1 time discount even though my quote says recurring. She never took ownwership of my issue and kept cutting me off when I would try to explain what was going on. She kept telling me that what I was givin before I checked out was a estimate even though it says Quote. She kept telling me that I didn't understand and that I was reading it wrong and that it was all valid. She refused to transfer me to a supervisor several times and told me that a supervisor couldnt help me either. Finally after almost 30 more minutes she told me she would open a case and I would get a email within 72 hours from a case manager. Well almost a week later I get a voice mail saying that I disputed the protection for the $10 a month and that it was a valad charge. That WAS NOT even in the dispute at all. I retired from customer service with a world wide company and I have NEVER seen this level of Horrible incompetence customer service anywhere. What makes it even worse is the top of my quote says price lock guarantee. To PODS if you want to fix this look up case # ********

  

  Business Response

  Date: 06/25/2025

  RE:       ***** ******** (CID 170287275)
               Complaint#:23492363
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,***** ********. Our records confirm that Mr. ******** PODS order was booked online at **************************, where all pricing detailsincluding any applicable promotions and termswere presented and accepted at the time of checkout. This included the rental agreement, standard monthly rates, and protection plan charges. Our investigation shows that the pricing at checkout reflected an initial promotional discount for the first month, followed by the standard recurring rate. The confirmation, which was also sent via email to Mr. ******** and remains accessible via his online account, includes these terms along with the pricingapplicable to the standard monthly rate after any promotional periods. We regret any confusion or difficulty experienced during the customer service interaction. Should Mr. ******** wish to further discuss the account or billing they are welcome to contact PODS directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ******** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mr. ******** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I scheduled a *** container for delivery on June 19, 2025 to move our belongings on a cross country move from ********** to ********. The purchase and sale of old home and new home and all other logistics (packing, car transport, rental car, hotels, city permits, utilities, etc.) were all based upon the *** schedule, which we scheduled months in advance. On the morning of June 19, 2025, customer service from *** left a voice message saying they were cancelling the *** delivery and rescheduling it for July 2, 2025. This new date was after everything was scheduled for and we would be in ******** at this time. After spending over an hour on the phone with 3 different customer service representatives, we were told that they overbooked the *** containers and could do nothing for us. We could either cancel or accept the reschedule of July 2, 2025. I attempted to explain the significant financial damage that I would incur with this delay and asked them to please call their local delivery service to try and find a sooner date than July 2, 2025. They claimed that no one answered after putting me on hold and refused to help me in any way. I had no option but to cancel the service and now spend significant time, money, and resources trying to coordinate an emergency moving service so as to not impact the closing of my home sale. As an aside, the customer service representatives were incredibly rude and patronizing to my wife and only agreed to escalate the matter to a supervisor after I got on the phone.

  

  Business Response

  Date: 06/24/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, **** ******. Please be advised that Ms. ****** elected to cancel her order due to scheduling constraints. This decision was made prior to the receipt of the complaint, and the matter was subsequently resolved through direct communication between Ms. ****** and a PODS representative.

  As of June 19th, we have confirmed with Ms. ****** that the issue has been fully addressed. Accordingly, we respectfully request that this complaint be closed as resolved.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23491698
  
  I am rejecting this response because, first, my wife's name is **** ******, not **** ******.  Second, it was not cancelled due to "scheduling issues."  *** gave us no options.  They cancelled our *** on the day it was supposed to be delivered and unilaterally rescheduled the *** for several weeks later, which was after we were already scheduled to close on our house.  No agreement was made on the phone or online with *** by my wife.  I ended up having to take over the phone call because they were being so rude to my wife.  I certainly made no agreements with them and I made it abundantly clear that the situation was no resolved and I'd be filing a complaint.  I pleaded for them to contact the local distributor to find an earlier date and they refused and claimed they left a message and that's all they can do.  I explained how many new and additional costs I was going to incur because of their unilateral cancellation and change of schedule for the *** delivery and ******** and ******* down in ********** did not care.  They patronized me for about 45 minutes on the phone and just kept saying they will cancel the charge and that's all they will do.  I know they recorded the conversation, so I would suggest they go back and listen to it before making false claims in an effort to gloss over this issue.     
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 07/09/2025

  Thank you for bringing this matter to our attention. We regret the disruption experienced during your moving process and understand the frustration it may have caused.
  
  The delivery originally scheduled for June 19, 2025, was impacted by limited availability in the local market. As a result, the next available delivery date offered was July 2, 2025. We recognize that this adjustment affected your timeline and added stress to your relocation plans.
  
  While the reservation was ultimately canceled and no charges were incurred, we understand the inconvenience this situation caused. Please be assured that we are reviewing the feedback regarding your customer service experience to ensure it is addressed appropriately.  We remain committed to delivering dependable service and appreciate the opportunity to respond to your concerns. We recognize the complaint and, based on the information provided and actions taken, consider the matter addressed and resolved.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23491698
  
  I am rejecting this response because it's patronizing and disregards the monetary compensation I am due for this company's negligence.  I clearly will have to file a claim.  
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently used pods for moving and storage. I then fell ill and was in the hospital for several weeks. We contacted pods during this time as well as going into the location in June. We were informed that they would be able to offer a discount of some sort 10% off or a partial month rent for June. Now that we are trying to settle up with them they are not honoring this. I am only utilizing 10 days of this month and theyre requiring full payment of $319. Every time I call they seem to not understand. When I ask to speak to a manager they put you on hold and never come back. 10% off or a partial month rent does not seem unreasonable. I have a doctors note as well.

  

  Business Response

  Date: 06/24/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* ****. On June 23, 2025, our PODS advocate reached out to Ms. **** to discuss the next steps in the claims process. We offered a settlement refund, which Ms. **** has accepted. As of June 23, 2025, a resolution has been reached, and Ms. **** has confirmed that the issue has been addressed to her satisfaction.
  
  
  Based on this, we kindly request that you close this complaint as resolved. Thank you.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of this year, I arranged for a 16ft Pod to use for my relocation / move to N.C. from our home in *******. Upon completing our relocation to our new home, I called and ordered/ arranged for my Pod to be delivered to our new residence. Pods delivered as scheduled. The day of delivery was June 16th 2025. Tuesday, June 17th, I wanted to call Pods for a pick-up of their empty Pod, deciding on Wednesday the 18th I would have completed my unloading of the Pod, and they could pick up asap. Our business would be completed. My first call did go to Pods on Tuesday and I asked for a pick up schedule date for as soon as June 18th. Pods declined and said that the first available date would be July 09, 2025 ***** weeks from the time of my call !I've called 6 times trying to explain that I need my driveway due to our moving van is due in and I need a sooner date asap, not to mention all the work and activity going on as part of a major relocation of my family home. I have repeatedly asked to speak to a supervisor or manager so as to explain the absolute need to remove their empty Pod off my driveway. The safety factor alone is enough for any sensible, responsible person or company to understand if thought about for a minute (or just a few seconds!) My pleas have gone nowhere. No one seems to know how to contact any management to resolve this issue, only to state a standard comment that I will be placed on a first available list for pick-up. Not even a call-back. My fear is not only that the moving company will refuse unloading but, even worse - if we had an emergency at the house and the Pod was blocking access! I find the policy Pods has adopted is unacceptable at best, and dangerously incompetent decision making . HELP ! please.***** ******. ********************************** Phone; ************

  

  Business Response

  Date: 06/24/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Mr. ***** ******. On June 23, 2025, a PODS representative reached out to Mr. ****** to inform him that the final pick-up date for his container has been updated from July 9, 2025, to June 25, 2025, thereby satisfactorily resolving his concerns. As Mr. ****** was unavailable at the time of the call, a voicemail was left advising that a follow-up email would be sent with the relevant details for the scheduling resolution.
  
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ****** *** have endured.   PODS Enterprises, LLC prides itself on its quality customer service, and we regret that Mr. ****** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less-than-satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted PODS to deliver my moving container from ******** to *************, **********. The delivery was scheduled for Monday, June 9, 2025, and I was provided a confirmed delivery window between 11:00 AM and 2:00 PM. I called customer service at 3:30 PM and again at 5:30 PM to check on the status. Both times I was assured that the *** was still en route and would be delivered that ********** 6:55 PMnearly five hours after the delivery windowI received a call informing me that the container would not be delivered at all and that the earliest available delivery would be Wednesday, June 11, 2025. This was a complete reversal of what had been communicated to me all day.The failure created serious disruption. I would have been forced to go without essential belongings, including furniture, kitchenware, clothing, and my computer that I needed to work. To rectify the mistake, I requested that PODS allow me to pick up my belongings at their storage facility and help cover the cost of a trucker rental and movers. I had no choice but to retrieve my container from their storage center because of the lack of communication on their end and a lack of confidence that the *** would actually be delivered on June 11th. If I waited an extra 2 days to receive my belongings I would have lost my job. As of today I have not received a satisfactory resolution or commitment to reimbursement.I am seeking reimbursement for the cost of a rental truck and local movers to access my container, as well as an apology for the misleading and inconsistent communication that led to this hardship. When I asked a representative to speak to a manager, I was cursed at and denied. I also request that PODS take steps to ensure this does not happen to other customers in the future.Their failure to meet a clearly scheduled and confirmed delivery, compounded by assurances that turned out to be false, amounts to poor service and a breach of reasonable customer expectations.

  

  Business Response

  Date: 06/20/2025

  I am in receipt of your correspondence concerning PODS customer, ****** *******.   On June 19th and 20th, 2025, contact to discuss the issue was initiated with ****** ******* in order to address scheduling concerns and work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** ******* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****** ******* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted PODS in early June and told them I needed a container delivered, picked up and then moved to new home by the end of the month. They said this was no problem. Now that I have the *** packed and ready for pick up, they are telling me they backed up and can't get it for 2 months. I have already moved out of state.

  

  Business Response

  Date: 06/24/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, **** ******. Please be advised that the scheduling issues were resolved prior to the receipt of the complaint, and the matter was subsequently resolved through direct communication between **** and a PODS representative.

  As of June 18th, we have confirmed with **** that the issue has been fully addressed. Accordingly, we respectfully request that this complaint be closed as resolved.

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******