Reviews
This profile includes reviews for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,267 Customer Reviews
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Review fromDeborah F
Date: 07/24/2025
4 starsThe only reason I didnt give a 5 is because what I completed online never carried over locally and I had to explain things multiple times. After that it was great all around!Review fromNoah P
Date: 07/24/2025
1 starAwful experience. Would not recommend PODS to anyone. What they dont tell you when you initially sign the agreement is that the dimensions they provide for the container are the EXTERIOR dimensions and do not reflect the interior size. This led to the loss of thousands of dollars of furniture that we had measured before receiving the pod and would have fit had the interior dimensions of the pod been accurate. They tore down our power wires when dropping off the pod and then just left us with a downed line costing us time and money. They dont tell you that storage billing starts when the container arrives at the destination which forces you to continue to be billed for their way overpriced storage fees which for some reason start when the pod first arrives empty to your home. You pay storage fees the entire time its in transit, they say you have access to the pod when it arrives to their facility but they dont tell you when it arrives and you have to make an appointment a week before to access your own container. I would say you get what you pay for but we were promised communication and a pod that was a foot larger than the one we received which was NOT what we paid for. Look elsewhere.Review fromTom J
Date: 07/23/2025
5 starsEverything went well and on time. Drivers were friendly and efficient. POD was in storage for over a year due to home construction delays. Delivered on time and our goods were in great condition.Review fromAlex A
Date: 07/23/2025
1 starAlex A
Date: 07/23/2025
With only one days notice, I was sent an email and then was told my order was cancelled. Now Im stuck having to find another method to move my daughter from ***** ***. Talked with the representative from where we ordered the POD from and was told too bad. Very bad customer service.
PODS Moving & Storage
Date: 07/24/2025
We appreciate you taking the time to share your feedback, ****. We certainly don’t
like to see this. If you’d like to chat, please email ************ with your
customer ID and additional details.Review fromCG H
Date: 07/23/2025
1 starCG H
Date: 07/23/2025
We rented a storage unit from PODS, and when it was delivered to our driveway today, we discovered it was infested with cockroaches. As soon as my husband opened the unit, he saw several bugs running around. After spraying insect killer, we spotted multiple cockroaches crawling throughout the pod. There were ants + roaches nests in 4 corners. Were extremely concerned about them entering our home we had to immediately spray bug killer around our property to prevent an infestation. We contacted PODS customer service expecting urgent support, but were told the earliest they could retrieve the infested unit was six days later and with no regard for the fact that the unit is literally full of cockroaches. Mind you, it took 4 different calls for them to try to offer a solution. This is unacceptable and honestly disturbing. A company charging this much for storage should be delivering clean, pest-free units and taking immediate action when theyre not. Were now left dealing with a pest risk and no viable solution from PODS. We wanted to share this experience because we found very positive reviews from other customers. However, todays experience was horrible. Imagine your stuff being stored with ants and roaches laying eggs all over your things please check your container as soon as its delivered!! Adding two roaches I was able to catch - but there were at least 10.PODS Moving & Storage
Date: 07/24/2025
We can understand how you're feeling and would
like to research this further. Can you please email ************ with your customer ID?Review fromRichard M
Date: 07/23/2025
5 starsGreat communication and great service. Easy to schedule next steps online. Pricing clear and consistent, no surprise extra charges.Review fromMojtaba S
Date: 07/23/2025
1 starMojtaba S
Date: 07/23/2025
Extremely Disappointed with Service Delays and Lack of Support PODS has delayed my container drop-off by 9 days, leaving me without access to my belongings during a critical time. I've contacted customer service at least six times, but no one has been responsive or helpful. To make matters worse, their customer portal isn't working either, making it impossible to get updates or manage the situation. This delay has caused significant stress and unexpected costs who will cover the hotel stay and the non-refundable moving labor I already scheduled? Be aware: their service is subject to availability, which seems to be a blanket excuse for delaying deliveries indefinitely. I trusted PODS for a smooth move, but unfortunately, the experience has been anything but. I would strongly caution others to consider alternatives.PODS Moving & Storage
Date: 07/24/2025
*******, we're disappointed to
read you've had this type of experience. We want to be able to have this looked
into further. Please email ************ with your customer ID so we may best
assist.Review fromBeverly D
Date: 07/23/2025
5 starsGreat experience with this move, from start to finish. Drivers are all very professional and friendly. Moving into a rural area, we were concerned about our delivery. *** and ***** were very experienced drivers and made this experience much less stressful. I would definitely recommend POD'sReview fromJeffrey M
Date: 07/23/2025
1 starI'm currently a customer with PODs and have nothing but trouble while trying to move and get information from their out of country points of contact. They keep giving me the run around, refuse to give me numbers to the corporate office to file a complaint. They have taken my money and the POD is still sitting in Knightdale NC to be shipped to Mount Airy. They knew I had no computer excess and keep playing games on paperwork. THERE are NO employees in the US that can be contacted. This is the worse moving service I have ever had in 32 years of moving with the military. I have asked to talk to an individual at corporate but they refuse to give me a good contact number. My only recourse it small claims court to pay for my time wasted with this company. Extremely pool customer service.Review fromM. W.
Date: 07/22/2025
1 starM. W.
Date: 07/22/2025
Poor service. Takes money without services being completed as agreed upon.PODS Moving & Storage
Date: 07/24/2025
Wed like the chance to help, ********. Can you please email *********************************************** with your customer ID?
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