Reviews
This profile includes reviews for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,267 Customer Reviews
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Review fromJustin G
Date: 08/08/2022
1 starThe other reviews here give you a good idea of what you're dealing with, so I won't get into the full details of my issue. But suffice to say, they failed to deliver my container when scheduled, and now it's been over a month and it isn't here yet. They assigned me some rep from their "Reputation Management" department. Must be busy over there trying to manage their poor reputation, because this person is slow to respond, and doesn't give me any info unless prodded, and even then I haven't yet heard a single concrete piece of information as to the status of my POD. For all I know it was hijacked en route or captured by aliens. (Obviously they've just lost it in their warehouse somewhere or accidentally shipped it to some other town.)
Because the original rep was so lackluster and unhelpful, I emailed their socialmedia at pods dot com address and re-entered the complaint. That entity has now taken 5 days to respond. So get ready for some of the most unhelpful customer service you've ever encountered.
But I really want to get to this point: If they don't deliver this container very soon, which I ordered over 1 month before I actually even needed it just to make sure I got my stuff on time, I will incur a cost of around $5,000 to repurchase some equipment I need to fulfil an obligation I made months ago. I'm not going to eat that cost. I am currently preparing to sue this company. I have the means to go hard on those proceedings as well. I emailed them and gave them the option of getting their **** together and finding my container, OR cutting me a check for five grand which will make me relax a bit on needing the container, OR they're going to get sued. Those are the only options available at this point. This is actually a horrible company to deal with and I wish I'd paid more attention to these bad reviews.
No matter what happens, they're going to at a minimum need to give me a full refund to make me go away. That's non-negotiable.Review fromKasper S
Date: 08/07/2022
1 starKasper S
Date: 08/07/2022
We are moving from Miami to Las Vegas and are using Pods to ship all our stuff. They got our container 7/25 and promised us that we would have it by 8/10 at the latest, but they would try to see if they can get it here earlier. We have a tacker in the pod, and it has just been sitting in a XPO logistics facility since thereand are still there as of now 8/7. We just called PODS customer service and now they are saying that it would be here by 8/16 now. This is beyond unacceptable, our bed and mattress is in the pod, we had a moving company paid to do the move for us and we would now need rent a hotel for addition 6 days! And their customer support took no responsibility for this delay at all and just wanted us to get off the phone as quickly as possible.
PODS Moving & Storage
Date: 08/11/2022
I am in receipt of your correspondence concerning PODS customer, ****** ******** On August 11th, 2022, contact to discuss the issue was initiated with ****** ******* in order to address concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** ******* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****** ******* experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromRussell B
Date: 08/05/2022
1 starRussell B
Date: 08/05/2022
We hired the company to move two large month small pa from Argentina Indiana. They failed to move the pod across country on time and then they refuse to deliver it to our address. They say they do not service the area but there are pods in the neighborhood in peoples driveway. I have addressed this with customer service over 20 times and still no satisfaction. They will only let their generic customer service reps talk to you and nobody from corporate. I have no resolution at this time and I am still stuck without my belongings after spending over $15,000PODS Moving & Storage
Date: 10/31/2022
I am in receipt of your correspondence concerning PODS customer ******* *********. Account review confirms this was resolved in September with payment being issued in October.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ********* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.Review fromTiffany D
Date: 08/04/2022
1 starI had no issues with the PODS pick up and storage but redelivery has been a nightmare riddled with poor customer service and a litany of incompetence. I first consulted with the customer service rep to make sure both pods would fit in my driveway. The PODS delivery driver calls at an UNGODLY hour (pre 7am) to discuss any issues which I missed every time. The second POD would not fit in the driveway and had to be returned to the depot where it was then rescheduled over and over with the customer service folks and each time they planned to return the second without taking the first container back so... it cannot happen. I have had to pay for an extra 1.5 weeks of these containers so far because the ineptitude of their scheduling. I would not at all recommend them. PERIOD.Review fromCatherine K
Date: 08/03/2022
1 starCatherine K
Date: 08/03/2022
BEWARE OF SCHEDULING. I am in an awful situation because of this company. I had to reschedule my final pod pick up because the Pod door would not open. When my movers arrived yesterday to unload the pod, we could not get the door fully open. We tried using a broom to see if anything was blocking the door, we even sliced some boxes with a box cutter and removed items in case they were a blocker. There was nothing we could see that was blocking the door other than all the dents in it. Pod came out a few hours later and were able to get the door open. By this time my movers had left and i had to rescheduled the pod to be picked up. I spoke to Austin in customer service and he gave me a pickup date for 8/22/2022. 3 weeks later would not work as I have an HOA. Austin said we should keep my final pick up for today 8/3/2022 and her would ensure the pod was picked up after 3pm when my movers were done. This was a great solution but then I received an email that the pod was being delivered between 9:30-12:30. My movers are not arriving until today at 1pm. I tried getting through to customer service for over an hour, but I had no luck. I had to go online and cancel the pick up date. I spoke to Bianca today and asked to speak to a manager but the request was denied since a manager could not change the date with distribution. My HOA is threatening to have the pod towed away and I will be fined. I WILL BE POSTING THIS ON ALL SOCIAL MEDIA PLATFORMS IN THE HOPS THAT A MANAGER WILL CALL TO RESOLVE. BEING DENIED A MANAGER CALL BACK IS HORRIBLE CUSTOMER SERVICE PRACTICEPODS Moving & Storage
Date: 10/11/2022
I am in receipt of your correspondence concerning PODS customer Catherine *******. Account review confirms Ms. ********* concerns with final pick up were resolved the same day as PODS completed the service as requested.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ******* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolvedReview fromDominique C
Date: 07/28/2022
1 starDominique C
Date: 07/28/2022
My pod was delivered on July 7. We began filling it. On Saturday July 9 we started to panic because all of our belongings did not fit inside. We had calculated very carefully and were in shock when we saw everything wouldn't fit. That is when we realized that the pod that had been delivered was not the 16ft that we had ordered, but a 12 ft.
Panic set in. Our pod was set to be picked up the 11, the same day we had given notice to our landlords. I reached out to pods and they said they would be able to pick up the pod Monday July 11 and drop off the correct size pod on Tuesday July 12. At the time I had asked if it was possible to just drop off another 12 ft pod, seeing as that we had already filled it. The agent informed me that this wasn't possible, and I would have to unload the entire thing. As you can imagine, having to unload the pod and all of these extra logistical issues were not things we were prepared for, both in regards to time as well as financially.
I was also informed once the correct pod was delivered, it would not be able to be picked up until July 18, an entire week after the original date. This resulted in me having to ask my landlord to stay an additional week, and an additional $1,000.00 in rent.
It is now July 28 and my pod just left California today. I have never heard anything from the resolution department. My re delivery is apparently set for August 9, when the original date was July 21. I'm out thousands of dollars on top of the pod fees, and I have no furniture in my new home. It would be one thing if it was just my husband and I but we also have two children under two, with no place to sleep. Worst experience of my life. Hopefully my pod will actually arrive.
I do feel for the customer service agents on the phone. They try to help but it seems their hands are tied due to issues in the system. It is too bad they are not empowered to do more.PODS Moving & Storage
Date: 08/04/2022
I am in receipt of your correspondence concerning PODS customer, ******** ******** On August 3rd, 2022, contact to discuss the issue was initiated with Ms. ******* in order to address her concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ******* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ******* experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 12/15/2022
***************** accepted the settlement offer that was provided. PODS considers that the matter has been resolved amicably.Review fromJordan A
Date: 07/28/2022
1 starJordan A
Date: 07/28/2022
My original POD drop was later by almost 2 hours, which now seems like nothing in comparison to the pickup. My 3 hour window came and went without anyone showing up and zero communication as to what was going on other than when I reached out to customer service, only to be lied to repeatedly about a truck being dispatched. It's now the next day and instead of prioritizing fixing their mistake, the best I've been told is that "we will pick it up today but we can't give an ETA". Now my entire cross country move is in jeopardy and the best anyone at PODS can do is give a hollow apology. Considering I'm paying near $4000 for this service, I would 100% go with any other moving service over PODS.PODS Moving & Storage
Date: 07/29/2022
I am in receipt of your correspondence concerning PODS customer ****** ********** Our PODS advocate has initiated contact with ****** ********* to address concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** ********* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****** ********* experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
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