Reviews
This profile includes reviews for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,264 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJennell B
Date: 08/19/2022
1 starJennell B
Date: 08/19/2022
I have never dealt with a company with such horrible customer service! I had ordered 2 pods weeks ago for delivery and for pick up a pick up of August 17. The first pod got picked up on August 17 no problem. The 2nd pod had a later pick up window. As it got later in the day I kept calling to check to make sure the pod would be picked up and was told not to worry since they were showing it was scheduled. I called 3 separate times before I got a call from the driver saying he was 2 hs behind and wouldn't be able to pick it up. I requested he pick up the pod first thing the next morning on the 18. He told me they their office on beltway 8 in Houston had some off site meeting on August 18 so he gave an ETA of between 12 and 1. On the 18I never heard from the driver. I called several times trying again to get answers. Several times I was put on hold and left there even asking to speak to a manager. The customer service reps tried all day to reach the warehouse on beltway 8 in Houston. At one point my husband and I both were trying to get answers from two different customer service reps requesting an answer. Closer to 7 pm I get a text from a driver saying once again they weren't able to pick up the pod because they ran out of time. This is now day 2!!!!! Meanwhile I had to hand over the keys to our house to the new owners moving in who now have a POD in their driveway that doesn't belong to them. Once again I speak to a customer service rep through the online chat and demand answers on when the POD will be picked up. She tries to reach someone on beltway 8 in Houston and once again has no luck. I requested her to reschedule the POD for pick up now for the 3rd time for the morning of the 19. Once again the pick up window is 3:15 to 6:15 on a Fri which means I'm the last route again and will end up being pushed to the next day. This is unacceptable! I need someone hire up to step in and get a hold of the manager Kevin H. 8 in Houston to getthispodpickedupasap
PODS Moving & Storage
Date: 09/08/2022
I am in receipt of your correspondence concerning PODS customer, ****************************** On August 25th, 2022, contact to discuss the issue was initiated with ***************************** in order to address concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***************************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***************************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromBrian F
Date: 08/19/2022
1 starBrian F
Date: 08/19/2022
I am active duty army. I recovered orders there were fairly short suspense and PODS accommodated in almost every way as far as scheduling and customer service (the drivers are great, but the call center needs work).
due to the nature of my move I require to physically send weight tickets in order to be reimbursed for my move. I called PODS (no exaggeration) over 15 times. each time I got a different answer varying from ill put in a claim to im not sure what is happening. to this date I have yet to be told my weight tickets would be mailed to me (supposed to be mailed out July 20th and today is 18 Aug) so I am paying 9k out of pocket because PODS did not do what they told me they would do.
on top of that.... I am paying 9k. im sorry... I paid 9k. PODS took their money every single day they said they would. the issue is I was quoted 7623$. it wasn't until after my move that I added my expenses that I noticed they stole from me. I am working to find the process to no longer allow the military to work with this company. worst of all no one from pods is helping me despite me reporting this over and overPODS Moving & Storage
Date: 08/26/2022
I am in receipt of your correspondence concerning PODS customer, Brian F. Our PODS advocate presented a customer satisfaction credit refund which Mr. F. accepted. PODS considers that the matter has been resolved amicably.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. F. may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Mr. F. experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
Review fromRome C
Date: 08/16/2022
1 starRome C
Date: 08/16/2022
I am a neighbor of one of Pods customers. When they picked up my neighbors Pod they damaged my car and my fence. I tried calling the 855 number numerous of times and every time I got hung up on. I am in contact with a lawyer.PODS Moving & Storage
Date: 11/01/2022
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ***** may have endured when attempting to contact customer service. PODS Enterprises, LLC prides itself on its quality customer service and we regret that they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromDJ P
Date: 08/15/2022
1 starDJ P
Date: 08/15/2022
We enlisted PODS assistance to move our belongings months ago from Toronto Canada to AtlantaGA... and they received final documents exactly one month ago. Our goods should have been delivered by now.
We called last Wednesday 8/10/2022
And spoke with with a Connor M. about updates on the whereabouts of when the PODS would delivered. he assured me he would look into it, as well as ensuring that we would not be charged further.
Today August 15th, they charged us another storage fee, $700,
So I called customer service again for updates; after a few minutes with the rep, I learned her hands were tied.
I was shocked to learned from Nikki D.
BPO North SST Canada
PODS Enterprises, Inc.
**** *** ***** Drive | *********** ** *****
that we couldn't access a supervisor or someone with a longer reach to help us with 1; the status of our goods, 2; a refund of today's charge which shouldn't have happened.
Because all of her communication happens via email, and a turnaround of 5-7 days before someone would reach out to me.
This is wrong, it's ********.
And it's 'FRAUD' to take money and not deliver.
... i want some answers. NOW
JacobPODS Moving & Storage
Date: 09/08/2022
I am in receipt of your correspondence concerning PODS customer, ****************** On September 1st, 2022, contact to discuss the issue was initiated with **************** in order to address his concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that **************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 11/22/2022
*************** accepted the settlement offer that was provided. PODS considers that this matter has been resolved amicably.Review fromKristen K.
Date: 08/13/2022
1 starI'm a veteran and am used to moving items by myself. My husband is still active duty so we still move frequently. I recently booked with PODSand had no issues with drop off, loading, or pick up. However. As I am driving cross country from North Carolina to Washington state by myself with three kids and a dog with a U- haul trailer packed with everything that didn't fit into the pod, I realized that it was 9 days over due since the company was supposed to contact me about my delivery. I didn't have an address yet. I am moving across the country for a teaching position while my husband stays at Fort Bragg because his time there is not up. I did not have a house selected at the time and was told by your representative that the anticipated date that it would arrive in Washington was around August 2 and that they would call me to set up a delivery once it arrived at the Washington location. Obviously since I am moving out of the house, packing, cleaning, trying to make rounds of goodbyes as I pack my kids life up and move them. Time slipped by and I didn't realize that they had yet to call me and set up that delivery or even get an address from me. I called them this past Thursday, Aug 11 on my cross country drive to find out my pod is just sitting in Des Moines, WA. No one called. Not too big of a deal. What was a big deal, is the fact that I was told that they do not service the area that I'm moving to. I wasn't even told that this was a possibility. Their suggestion was for me to finish my drive cross country, unload a U-Haul trailer that I have, then somehow take my three kids that have been trapped in a car for a week, up to Des Moines, which is an hour away, one way. To unpack my stuff with my kids and load it into a trailer, and drive back. Just extending my rental with U-Haul, spending more on gas, spending more hours in a car, when the whole purpose of me using your service was that it was a door to door delivery Just use U-haul, cheaper and less stressReview fromJustin G
Date: 08/08/2022
1 starThe other reviews here give you a good idea of what you're dealing with, so I won't get into the full details of my issue. But suffice to say, they failed to deliver my container when scheduled, and now it's been over a month and it isn't here yet. They assigned me some rep from their "Reputation Management" department. Must be busy over there trying to manage their poor reputation, because this person is slow to respond, and doesn't give me any info unless prodded, and even then I haven't yet heard a single concrete piece of information as to the status of my POD. For all I know it was hijacked en route or captured by aliens. (Obviously they've just lost it in their warehouse somewhere or accidentally shipped it to some other town.)
Because the original rep was so lackluster and unhelpful, I emailed their socialmedia at pods dot com address and re-entered the complaint. That entity has now taken 5 days to respond. So get ready for some of the most unhelpful customer service you've ever encountered.
But I really want to get to this point: If they don't deliver this container very soon, which I ordered over 1 month before I actually even needed it just to make sure I got my stuff on time, I will incur a cost of around $5,000 to repurchase some equipment I need to fulfil an obligation I made months ago. I'm not going to eat that cost. I am currently preparing to sue this company. I have the means to go hard on those proceedings as well. I emailed them and gave them the option of getting their **** together and finding my container, OR cutting me a check for five grand which will make me relax a bit on needing the container, OR they're going to get sued. Those are the only options available at this point. This is actually a horrible company to deal with and I wish I'd paid more attention to these bad reviews.
No matter what happens, they're going to at a minimum need to give me a full refund to make me go away. That's non-negotiable.Review fromKasper S
Date: 08/07/2022
1 starKasper S
Date: 08/07/2022
We are moving from Miami to Las Vegas and are using Pods to ship all our stuff. They got our container 7/25 and promised us that we would have it by 8/10 at the latest, but they would try to see if they can get it here earlier. We have a tacker in the pod, and it has just been sitting in a XPO logistics facility since thereand are still there as of now 8/7. We just called PODS customer service and now they are saying that it would be here by 8/16 now. This is beyond unacceptable, our bed and mattress is in the pod, we had a moving company paid to do the move for us and we would now need rent a hotel for addition 6 days! And their customer support took no responsibility for this delay at all and just wanted us to get off the phone as quickly as possible.PODS Moving & Storage
Date: 08/11/2022
I am in receipt of your correspondence concerning PODS customer, ****** ******** On August 11th, 2022, contact to discuss the issue was initiated with ****** ******* in order to address concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** ******* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****** ******* experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromRussell B
Date: 08/05/2022
1 starRussell B
Date: 08/05/2022
We hired the company to move two large month small pa from Argentina Indiana. They failed to move the pod across country on time and then they refuse to deliver it to our address. They say they do not service the area but there are pods in the neighborhood in peoples driveway. I have addressed this with customer service over 20 times and still no satisfaction. They will only let their generic customer service reps talk to you and nobody from corporate. I have no resolution at this time and I am still stuck without my belongings after spending over $15,000PODS Moving & Storage
Date: 10/31/2022
I am in receipt of your correspondence concerning PODS customer ******* *********. Account review confirms this was resolved in September with payment being issued in October.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ********* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.Review fromTiffany D
Date: 08/04/2022
1 starI had no issues with the PODS pick up and storage but redelivery has been a nightmare riddled with poor customer service and a litany of incompetence. I first consulted with the customer service rep to make sure both pods would fit in my driveway. The PODS delivery driver calls at an UNGODLY hour (pre 7am) to discuss any issues which I missed every time. The second POD would not fit in the driveway and had to be returned to the depot where it was then rescheduled over and over with the customer service folks and each time they planned to return the second without taking the first container back so... it cannot happen. I have had to pay for an extra 1.5 weeks of these containers so far because the ineptitude of their scheduling. I would not at all recommend them. PERIOD.Review fromCatherine K
Date: 08/03/2022
1 starCatherine K
Date: 08/03/2022
BEWARE OF SCHEDULING. I am in an awful situation because of this company. I had to reschedule my final pod pick up because the Pod door would not open. When my movers arrived yesterday to unload the pod, we could not get the door fully open. We tried using a broom to see if anything was blocking the door, we even sliced some boxes with a box cutter and removed items in case they were a blocker. There was nothing we could see that was blocking the door other than all the dents in it. Pod came out a few hours later and were able to get the door open. By this time my movers had left and i had to rescheduled the pod to be picked up. I spoke to Austin in customer service and he gave me a pickup date for 8/22/2022. 3 weeks later would not work as I have an HOA. Austin said we should keep my final pick up for today 8/3/2022 and her would ensure the pod was picked up after 3pm when my movers were done. This was a great solution but then I received an email that the pod was being delivered between 9:30-12:30. My movers are not arriving until today at 1pm. I tried getting through to customer service for over an hour, but I had no luck. I had to go online and cancel the pick up date. I spoke to Bianca today and asked to speak to a manager but the request was denied since a manager could not change the date with distribution. My HOA is threatening to have the pod towed away and I will be fined. I WILL BE POSTING THIS ON ALL SOCIAL MEDIA PLATFORMS IN THE HOPS THAT A MANAGER WILL CALL TO RESOLVE. BEING DENIED A MANAGER CALL BACK IS HORRIBLE CUSTOMER SERVICE PRACTICEPODS Moving & Storage
Date: 10/11/2022
I am in receipt of your correspondence concerning PODS customer Catherine *******. Account review confirms Ms. ********* concerns with final pick up were resolved the same day as PODS completed the service as requested.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ******* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.