Reviews
This profile includes reviews for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,274 Customer Reviews
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Review fromKasper S
Date: 08/07/2022
1 starKasper S
Date: 08/07/2022
We are moving from Miami to Las Vegas and are using Pods to ship all our stuff. They got our container 7/25 and promised us that we would have it by 8/10 at the latest, but they would try to see if they can get it here earlier. We have a tacker in the pod, and it has just been sitting in a XPO logistics facility since thereand are still there as of now 8/7. We just called PODS customer service and now they are saying that it would be here by 8/16 now. This is beyond unacceptable, our bed and mattress is in the pod, we had a moving company paid to do the move for us and we would now need rent a hotel for addition 6 days! And their customer support took no responsibility for this delay at all and just wanted us to get off the phone as quickly as possible.
PODS Moving & Storage
Date: 08/11/2022
I am in receipt of your correspondence concerning PODS customer, ****** ******** On August 11th, 2022, contact to discuss the issue was initiated with ****** ******* in order to address concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** ******* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****** ******* experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromRussell B
Date: 08/05/2022
1 starRussell B
Date: 08/05/2022
We hired the company to move two large month small pa from Argentina Indiana. They failed to move the pod across country on time and then they refuse to deliver it to our address. They say they do not service the area but there are pods in the neighborhood in peoples driveway. I have addressed this with customer service over 20 times and still no satisfaction. They will only let their generic customer service reps talk to you and nobody from corporate. I have no resolution at this time and I am still stuck without my belongings after spending over $15,000PODS Moving & Storage
Date: 10/31/2022
I am in receipt of your correspondence concerning PODS customer ******* *********. Account review confirms this was resolved in September with payment being issued in October.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ********* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.Review fromTiffany D
Date: 08/04/2022
1 starI had no issues with the PODS pick up and storage but redelivery has been a nightmare riddled with poor customer service and a litany of incompetence. I first consulted with the customer service rep to make sure both pods would fit in my driveway. The PODS delivery driver calls at an UNGODLY hour (pre 7am) to discuss any issues which I missed every time. The second POD would not fit in the driveway and had to be returned to the depot where it was then rescheduled over and over with the customer service folks and each time they planned to return the second without taking the first container back so... it cannot happen. I have had to pay for an extra 1.5 weeks of these containers so far because the ineptitude of their scheduling. I would not at all recommend them. PERIOD.Review fromCatherine K
Date: 08/03/2022
1 starCatherine K
Date: 08/03/2022
BEWARE OF SCHEDULING. I am in an awful situation because of this company. I had to reschedule my final pod pick up because the Pod door would not open. When my movers arrived yesterday to unload the pod, we could not get the door fully open. We tried using a broom to see if anything was blocking the door, we even sliced some boxes with a box cutter and removed items in case they were a blocker. There was nothing we could see that was blocking the door other than all the dents in it. Pod came out a few hours later and were able to get the door open. By this time my movers had left and i had to rescheduled the pod to be picked up. I spoke to Austin in customer service and he gave me a pickup date for 8/22/2022. 3 weeks later would not work as I have an HOA. Austin said we should keep my final pick up for today 8/3/2022 and her would ensure the pod was picked up after 3pm when my movers were done. This was a great solution but then I received an email that the pod was being delivered between 9:30-12:30. My movers are not arriving until today at 1pm. I tried getting through to customer service for over an hour, but I had no luck. I had to go online and cancel the pick up date. I spoke to Bianca today and asked to speak to a manager but the request was denied since a manager could not change the date with distribution. My HOA is threatening to have the pod towed away and I will be fined. I WILL BE POSTING THIS ON ALL SOCIAL MEDIA PLATFORMS IN THE HOPS THAT A MANAGER WILL CALL TO RESOLVE. BEING DENIED A MANAGER CALL BACK IS HORRIBLE CUSTOMER SERVICE PRACTICEPODS Moving & Storage
Date: 10/11/2022
I am in receipt of your correspondence concerning PODS customer Catherine *******. Account review confirms Ms. ********* concerns with final pick up were resolved the same day as PODS completed the service as requested.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ******* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved
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