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Easy Form Filler

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Complaints

Customer Complaints Summary

  • 123 total complaints in the last 3 years.
  • 106 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website leads you to believe that you are renewing your passport online. They collect personal information including your social security number, information about parents, etc. They collect money and then after you pay, you find out that they are only filling out a form that you could have filled out for free. It is very misleading, and I would like a full refund. Please see the attached screenshot of ther website and the link to "Apply to renew your passport".

  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Similar as the other complaints. I went online believing that i would pay $68 for a passport to go towards my application however i got to the post office they had me pay $150 and told me that the place was not legit and i should never have to pay for the form. I would like my money back this place is a scam

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went online to renew passport and this was the link that popped up. Filled out the form and paid the $88.85 not knowing it wasnt for the passport. Didnt feel good that I hadnt received confirmation email so I started doing research and learned this place is a scam. Just placed order yesterday so I emailed them right away for refund as I see their site pays 100% refund. Im hoping this will reach others first before being scammed. I filled it out for both my husband and I. Two different debit cards so need refund for both. Attached are our order numbers. Please help!

  • Initial Complaint

    Date:03/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to a government website to find out what I needed to renew my current expired passport. I followed the prompts and information from the website which took me to a place to fill out the form online. I went through the entire form thinking that after I enter all my information and pay the fee, the form would be submitted and I would go get a passport photo and the process would be complete. Once completing the form, I was prompted to pay $67.88 to your service and then received and email to print and send the application. Once reading the email, it shows that I actually have to send $130 and the application to the **********************. I could have just printed the paperwork, filled it out myself and sent it in. How dare you charge such a fee to fill out information that can just be printed. You have offered no service whatsoever and it's absolutely disgusting that you would pray on people already spending a significant amount of money for passport renewal. I require a full refund immediately or will continue to post negative complaints on any and all services possible.

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to a website that I thought was a government passport site. **********************. The site captured my passport application information and charged me $68. Afterwards I was redirected to a real passport website. I received an email saying I could download my completed form which was totally useless since the same form is available for free on the real site as well as my local post office.The final straw for me was reviewing my credit card statement and seeing that charge went to a site called "form filler" not even the site that I was on. So not only did they disguise themselves as a government website, they are also hiding the fact that their real business is simply filling out forms.Had I known that this was a form filling service, I would have immediately aborted. Not only am I concerned about my lost money. I have personal identifiable information that was transmitted on this site.

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was entering my info to renew my passport . I entered all my personal info and cc info and was charged ***** , It was not even for my passport it was just collecting my info .

    Business Response

    Date: 03/28/2025

    Dear ******* Diane **************** are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number case #********, which we were notified of on March 24, 2025.


    We have looked over your information, and unfortunately, we haven't been able to locate any customer file in our database registered with the email address from which you are contacting us.


    To be able to assist you with your query, please respond to this email by providing the following information:


    -Email address used when creating the application.(with the email ********************* there is no match in our system)
    -Application reference code received in the payment confirmation email. Is an alphanumeric code consisting of 8 characters (a combination of letters and numbers)


    We remain at your disposal for any further questions or assistance you may need.


    Yours sincerely,
    Customer Service Department


  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to renew my passport online. The first website that comes up is this us passport and ***** above the US Passport 'real' site. I selected renew my passport online and completed all the information - A LOT OF INFORMATION, then I paid a fee $85.83 to request a passport and a passport card. I received a form to download and send in, basically I paid to complete a form that I need to print and mail and then pay ********************** for the passport for $160, then an extra $60 if I wanted it expedited. I do not need it expedited but that 'site' would have charged me directly the $60 and I would have received nothing for selecting those extra charges. This is very misleading and the ********************** - *************** should shut this down. I did not need to pay to fill out a form. I am since submitted my renewal with the actual agency for $130.

  • Initial Complaint

    Date:03/26/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 3/25/2005 Order ID: ************ Website: *************************************************************************************************************************************************************************************************************************************************************************************** This website is incredibly misleading. They lead you to believe that you are paying the passport fees when in reality they are only providing you with a filled in ***. The *** is not even filled in correctly to the government standards. The **** worker went through my form and had me fill in additional sections and corrected one other piece. He also said the shipping label they provide is not how the **** recommends sending passports/applications.I am not submitting supporting documents due to the amount of my personal information. Please go to the site to review their misleading practices. Thank you!

  • Initial Complaint

    Date:03/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company advertised that they provide a one stop service for renewing your passport. They had me fill out the form online and print it . They charged me $68 that I believed was to be put towards the passport renewal fee of $130 and it was not. This website was an impostor of the official government website for passport renewal. I thought it was legit until I realized I was scammed.

  • Initial Complaint

    Date:03/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On approximately 2/18/25 I was redirected to the business when searching for the State Department site to apply for a new passport. The website appears official and states that the service will allow the passport applicant to complete their application from home. At several points the website implies that their service covers the entire process "start to finish." The website implies that payments are being made the US state department. It is not until the user has paid their application fee that they are informed they must also apply in person and pay additional fees. The companies provided phone number does not have service agents available. Some examples from the website:"Forget about complicated paperwork and long waitsUSA Passport Online allows you to manage everything from the comfort of your home, with our user-friendly interface leading you through each stage for a seamless, stress-free experience.""Our expert team delivers complete support from start to finish, guaranteeing accurate and timely submissions.""Once your purchase is complete, we will provide you with clear, step-by-step guidance for the full process."

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