Reviews

This profile includes reviews for Lakeview Loan Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lakeview Loan Servicing, LLC

  4425 Ponce de Leon Blvd STE MS5-251 Coral Gables, FL 33146-1837

• 

  Lakeview Loan Servicing LLC

  100 E Business Way Suite 310 A Cincinnati, OH 45241

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  Lakeview Loan Servicing

  5151 Corporate Drive Troy, MI 48098

Review Details

• Review fromKim F

  Date: 09/15/2023

  1 star

  Kim F

  Date: 09/15/2023

  I had a mortgage with them and they were the worst service ever. I was trying to refinance through someone else and I asked for payoff 2 times to make sure I had right amount only for them to decline my payoff check and have to resubmit another one due to there error and they yelled at me on the phone over it. I would never take a loan out with them again.

  Lakeview Loan Servicing, LLC

  Date: 09/18/2023

  Dear *************************

  
  

  We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns.  A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve. *************************, ******************************** Issue Resolutions, ************

• Review fromFlorence B

  Date: 09/11/2023

  1 star

  Florence B

  Date: 09/11/2023

  They will attempt to foreclose without actually talking to you and seeing if you're making up for the defaults on top of paying the regular monthly mortgage.I will say that the only reason that the defaults happened was because I had been out of a job for a SINGLE month and we had expenses like bills and repairs due to the "lemon" of a house we were sold.

  Lakeview Loan Servicing, LLC

  Date: 09/12/2023

  Hello ***************************,

  Thank you for taking the time to leave us feedback. We are disappointed to hear that your loan servicing experience was not up to the customer service standards we strive for and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service. Please know ********************** owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves.  As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. 

  Thank you for your partnership, *************************, ******************************** Issue Resolutions, ************

  
  

• Review fromKevin D

  Date: 09/09/2023

  1 star

  Kevin D

  Date: 09/09/2023

  Customer service (real person service) was great, since they did understand what was going on with my account and were able to tell me exactly how to proceed. The issue I have is the online portals that are used to handle autodraft, payment processing, past-due resolution, and anything around my obligation are misleading. The website doesn't tell me if I'm in default or behind on monthly payments. The portal doesn't tell me how much I owe. I have to call a person on the customer support line to even be able to tell me exactly how much I'm behind and how to return to a $0 balance. Meanwhile, I wake up once a month to an Experian credit update informing me of Lakeview dinging my credit for every default. This system is designed to keep people in default and unaware of their status. I do receive letters in the mail indicating a default issue but it doesn't explain how or why it is happening, nor does it match what I see on the portal.

  Lakeview Loan Servicing, LLC

  Date: 09/12/2023

  Hello ***********************, 

  
  

  We appreciate your bringing this to our attention and hear your frustration. We do apologize for any inconvenience you may have experienced. We would like the opportunity to have this addressed right away with the respective servicing involved. Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist.

  
  

  Thank you for your partnership , *************************, ******************************** Issue Resolutions, ************

• Review fromBradley G

  Date: 08/25/2023

  1 star

  Bradley G

  Date: 08/25/2023

  These guys are a joke! They ******* up my escrow. They calculated my taxes at $0 and sent me a disbursement. I wish I was that lucky! I called and told them it was a mistake and they wouldn't listen. Then when they received the tax bill, they paid it and charged me an overdraft fee on my escrow account. Then I sold my home. After the sale and the balance was paid in full, they debited my account again for another mortgage payment. I understand sometimes timing is difficult and so I called them and it was no big deal. The customer service rep apologized and told me that it would be refunded via a check within 10 days. We are now going on three weeks and I still haven't received a check so I called to check the status. The customer rep told me that nothing had been processed and so it would be 15 business days before a check would be sent. That was not consistent with what I was told previously so I asked to speak with a supervisor. I was transferred to the "Escalation Team". The lady I was transferred to was ***** (ID # *****. To say she was unhelpful would be an understatement. To start off the call she was obviously distracted with whatever else was going on around her. She was short, unapologetic, and unable or unwilling to resolve the issue. She again told me that nothing would be done for another 15 business days and that no one else would be able to expedite the return of my funds. I'm not sure what the point of having an "escalation team" is? The fact is my loan was paid in full and closed on August the 11th. On August 15th they debited my account for another payment (ON A LOAN THAT HAD BEEN CLOSED). In my eyes, that is theft! If you have a choice, take your loan and escrow elsewhere!

  Lakeview Loan Servicing, LLC

  Date: 08/29/2023

  Dear *****************************,

  
  

  We appreciate your bringing this to our attention and hear your frustration.  We do apologize for any inconvenience you may have experienced.  We would like the opportunity to have this addressed right away with the respective servicing involved.  Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves.  As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you.  We will reach out to you directly via your email to help assist.  Thank you for your partnership, *************************, ******************************** Issue Resolutions, ************

• Review fromBen D

  Date: 08/23/2023

  1 star

  Ben D

  Date: 08/23/2023

  If they want to charge you more its no problem but if you want to get your payment lowered to survive in this terrible economy I hope you have a vacation time to take to try and deal with these people its always someone elses job jumping through hoops to get anything done its sad really theyre trash

  Lakeview Loan Servicing, LLC

  Date: 08/25/2023

  Hello *** ***, 

  We appreciate your bringing this to our attention and hear your frustration. We do apologize for any inconvenience you may have experienced. We would like the opportunity to have this addressed right away with the respective servicing involved. Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. Thank you for your partnership,

  *************************, ******************************** Issue Resolutions, ************
  

• Review fromLeane Y

  Date: 08/23/2023

  1 star

  Leane Y

  Date: 08/23/2023

  Absolutely horrible customer service (if you want to call it that). Homeowner was not delinquent but they sent out an "Independent Field Inspector" to the property for an unknown reason. Said inspector was confronted by a family friend because he was sneaking around the property and looking through windows. Said inspector would not tell the family friend why he was there. Said inspector left a very vague note to call Lakeview with their phone number on it.

  Lakeview Loan Servicing, LLC

  Date: 08/25/2023

  Dear *******************

  We appreciate your bringing this to our attention on behalf of the customer. We do apologize for any inconvenience they may have experienced.  We would like the opportunity to have this addressed right away with the respective servicing involved.  Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves.  As *********** with several different servicing companies to perform the day-to-day servicing activities, we will need to identify who the servicer is in order to assist.  We will reach out to you directly via your email to help assist. 

  Thank you for your partnership , *************************, ******************************** Issue Resolutions, ************

• Review fromElizabeth S

  Date: 08/07/2023

  1 star

  Elizabeth S

  Date: 08/07/2023

  Awful company that uses the We provide no customer service because we dont have to and dont give a **** model. Its automated phone system is circular. Neither the phone system nor the person on the chat (texting; which was hard to find) recognize my name, account number, phone number or any other ID, despite the fact that it sends me bills and takes my money every month. The person on the other end of the text chat explicitly told me that nobody will call me; the company doesnt do that. Exasperating and astonishing.

  Lakeview Loan Servicing, LLC

  Date: 08/08/2023

  Dear *****************************

  We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns. A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve. *************************, ******************************** Issue Resolutions, ************

• Review fromJessica S.

  Date: 08/03/2023

  1 star

  Jessica S.

  Date: 08/03/2023

  My mortgage was transferred to them a few months ago. Immediately with the first notice of the transfer they increased my monthly payment significantly with no explanation. When I tried to call to get information as I didn't even have an account number sent to me I couldn't get a working number for this company! The number on the loan transfer notice and all of their websites were disconnected. Obviously I assumed this to be a scam. After calling my previous mortgage company I got a working number. They were so rude and downright inappropriate with me. I simply asked for further information and informed them having non working numbers. I was talked over and they didn't care. I shared concern with giving these people my money. I then tried to set up an online account for payments as I didn't trust to give this rude person my personal information. I couldn't log in to the account on several occasions and it would not accept my payment. I've had my mortgage nearly 3 years and NEVER missed a payment. They tried to report my payment late as I had just transferred with no info and all these issues. Better **************** has been contacted. Currently speaking with an attorney on how to get this transferred. I truly believe this is a scam company!

  Lakeview Loan Servicing, LLC

  Date: 08/04/2023

  Dear *************************

  We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns. A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve. *************************, ******************************** Issue Resolutions, ************

• Review fromJosh H

  Date: 07/27/2023

  1 star

  Josh H

  Date: 07/27/2023

  This *** company needs to be shut down. Nothing but issues ever since my loan got sold to them. They constantly ***** up my account which has cost me thousands of dollars. Save yourself the frustration of dealing with these ********. Customer service is a joke. I can literally call a dozen times back to back about the same problem and get shuffled around back and forth and get a different answer every single time. I'm to the point of pulling out every single little loan I can to pay off my balance so I can rid myself of this joke of a company.

  Lakeview Loan Servicing, LLC

  Date: 07/31/2023

  Dear *************************

  
  

  We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns. A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve. *************************, ******************************** Issue Resolutions, ************

• Review fromHaylee P

  Date: 07/27/2023

  1 star

  Haylee P

  Date: 07/27/2023

  Back in February I request for assistance due to an employment transfer. Originally requested to defer ONE month payment because thats all I needed. They said they did not offer deferment for FHA loans even though Ive been with them on this mortgage for 2 years and I would have to go through a mortgage assistance application and see if they can do anything to help. They offered me a loan modification and I agreement to it because I didnt want my credit to be affected and was told it would not be. In *** my payment was unexpectedly refunded but repaid within a few days, no idea what caused the refund but paid the day I noticed it was refunded (never received any notice it was rejected) Mid June I received the documents needed to finalize the agreement but was stating I was in a Partial claim not loan modification when I began questioning the lady was extremely rude and told me they are the same thing. Finally found out they switched my assistance to a partial claim instead of loan modification WITHOUT TELLING ME because of the *** payment refund canceled the agreement and they were not the same thing also if I didnt sign the forms and return them within 10 days of the date on the letter it would cancel out all agreements bring the account late and show missed payments but didnt receive them until 7days after they were mailed out. Signed returned was told credit reporting would be fixed. Now coming into august still being told my account is not current because payments were not made correctly because I was apparently off my $4 which according to my trial payment plan I made MORE than my minimum payment, an escrow form I received in *** is why they are saying my payments were not made to the full amount yet the document stated that payment amount doesnt start until JULY. Now my credit report shows multiple missed payments, the money I paid over the course of 3 months is showing as unpaid and keep getting told those payments didnt count towards my loan

  Lakeview Loan Servicing, LLC

  Date: 07/31/2023

  Dear ***************************

  We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns. A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve. *************************, ******************************** Issue Resolutions, ************