Loan Servicing
Lakeview Loan Servicing, LLCHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Loan Servicing.
Reviews
This profile includes reviews for Lakeview Loan Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 221 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJim R
Date: 06/08/2023
1 starJim R
Date: 06/08/2023
Lakeview Loan Servicing, LLC is a loan servicing company for ****** *** and others. The buy and sell your personal information at a whim and have no regard for security of your personal information which opens up consumers to identify theft and spam/scam calls because ****** *** says they cannot contractually or via regulation stop these devious and dubious companies. Best recommendation is to NEVER USE ****** *** and others that allow loan servicers access to your personal information.Thier seems to be an illegal circular connection between Cenlar ******************** Lakeview Loan Servicing, LLC, United Wholesale Mortgage, and Flagstar. Be careful, it appears these are all evil companies.Lakeview Loan Servicing, LLC
Date: 06/13/2023
Hello *************************,
Thank you for taking the time to leave us feedback. We are disappointed to hear that your loan servicing experience was not up to the customer service standards we strive for and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service. Please know ********************** owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. Thank you for your partnership,
*************************, ******************************** Issue Resolutions, ************
Review fromAnthony B
Date: 06/02/2023
1 starSo in looking at all the complaints it is clear that Lakeview is a horrible lender with even worse loan servicing. I have experienced every example listed in the complaints...misappropriation of money..lost checks...attempts to provide misinformation of Covid relief, inexplicable increases in payments, rude and unknowledable customer service representatives, ghost numbers to the corporate office that leads to a recorded line referring me back to the original servicer i have a complaint about, inqbility to accept debit payments directly, letters stating my payment is past due but no letter saying hey your loan went up, restrictive escrow analysis request. All in all you would be better off getting a loan shark from those old movies because at least you know what your ************ are and what you are getting into...patiently waiting on the class action suit cause I am certain that they are going to get one soon.Review fromWen W
Date: 05/23/2023
1 starWen W
Date: 05/23/2023
Horrible service! I don't think even they are compliant with financial regulations. I am actually thinking to hire an attorney to *** them actually. As they missed to pay my property tax bills that my county mailed them two times, and refused to cover the late payments fees and interest rate incurred from their negligence. Additionally, they lost a monthly payment check that my bank mailed to them and charged me 2 late payment fees, interest rate and inaccurately reported this as "missing" payment to the credit bureaus. Avoid to use them!!!Lakeview Loan Servicing, LLC
Date: 05/24/2023
Hello *****:
We appreciate your feedback, and it's upsetting to hear that you did not receive the top-notch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns. A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve.
*************************, ******************************** Issue Resolutions, ************
Review fromJessica D
Date: 05/22/2023
1 starJessica D
Date: 05/22/2023
Worked with HAF to keep from falling behind on our mortgage and ever since Lakeview has been horrible. They were terrible before with unacceptable customer service and rude employees who have literally called me every name under the sun because I asked them to hold while I helped my TODDLER fix a drink. NOW to have to deal with the rudeness from them because they wont take the hold off my account and apply my payments to it is beyond ridiculous! This has been the worse 6 years of having to deal with Lakeview! Currently trying to find someone to refinance through to get away from this rancid company I wish i could put ZERO or negative star rating!Lakeview Loan Servicing, LLC
Date: 05/23/2023
Dear ***************************
Thank you for taking the time to leave ** feedback. We are disappointed to hear that your loan servicing experience was not up to the customer service standards we strive for we regret to hear of your experience and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service.
Please know ********************** owns the master servicing rights (MSR) for this loan;however, we do not service any mortgage loans ourselves. As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e.payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. Thank you for your partnership, *************************, ******************************** Issue Resolutions, ************
Review fromMelissa w
Date: 05/17/2023
1 starMelissa w
Date: 05/17/2023
Terrible service. I had a loan deferment during Covid. I also got one for my mother from **************. ******** just added the 6 months onto the end of the loan. Great service. Lakeview said at end of 6 month deferment that I had to pay the total 6 month amount deferred! If I could pay 25k I wouldn't have needed the deferment. They refused to accept money online by disabling my account and they return the checks I send. Unbelievable! I then get a form letter that says they cannot accept the check because it is below the total amount due. They don't return the check. There is a phone number to call that isn't working. I filled out all paperwork to try to refinance and was rejected! Horrible company.Lakeview Loan Servicing, LLC
Date: 05/18/2023
Dear, *****************************
We appreciate your bringing this to our attention and hear your frustration. We do apologize for any inconvenience you may have experienced. We would like the opportunity to have this addressed right away with the respective servicing involved. Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist.Thank you for your partnership,
*************************, ******************************** Issue Resolutions, ************
Review fromKenneth W
Date: 05/16/2023
1 starKenneth W
Date: 05/16/2023
**************** isn't bad, but it seems that nobody knows what they are doing. Multiple phone calls since they have acquired my mortgage a few months ago. I have called this company more times since March then in the previous 9 yrs with my previous loan company.Lakeview Loan Servicing, LLC
Date: 05/16/2023
Dear ***************************
We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns. A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve. *************************, ******************************** Issue Resolutions, ************
Review fromNikki H
Date: 05/15/2023
1 starNikki H
Date: 05/15/2023
Absolute worst company I have ever dealt with! Thanks to them reporting inaccurate information of me making "Partial Payments" they have destroyed my credit. Funny how my account says pay in full with ZERO late payments but yet to all three credit reporting agencies Lakeview Loan Servicing is reporting I am making partial payments! You best believe I will be getting this resolved and will seek legal action if necessary to fix the damage this horrible company has done to my credit score.Lakeview Loan Servicing, LLC
Date: 05/16/2023
Dear *******
We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns. A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve. *************************, ******************************** Issue Resolutions, ************
Review fromDebra B
Date: 05/09/2023
2 starsDebra B
Date: 05/09/2023
Nightmare of a company... Worst customer service ever. How do you get in touch with someone who actually speaks to you when you have an issue or question. I need to find a way to get my mortgage loan somewhere else. Don't use this company you'll regret it.Lakeview Loan Servicing, LLC
Date: 05/10/2023
Hello, ***********************;
We appreciate your bringing this to our attention and hear your frustration. We do apologize for any inconvenience you may have experienced. We would like the opportunity to have this addressed right away with the respective servicing involved. Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. Thank you for your partnership,
*************************, ******************************** Issue Resolutions, ************
Review fromPatrick L
Date: 05/09/2023
1 starPatrick L
Date: 05/09/2023
Lakeview purchased my mortgage 4 months ago and its been an absolute nightmare to deal with them since. Every month I have checked on the Autopay settings, which shows as "on." And every month they fail to take the autopayment out and the payment has been late. And every month I've called in saying "what do I have to do to avoid this, I'm trying desperately to pay you on time." And every month a customer service rep has responded with "make a one-time payment now, since your loan is new autopay doesn't kick in right away but it should next month" and then sure enough I go back and check and says autopay is set up. I've now been through this 4 times and we're past the 60 day window where they're not allowed to charge late fees and notify credit reporting agencies. Sure enough, this was the first ding to the credit report. They can't figure out how to get autopay working and I'm sick of spending time on hold only to be told it "should" work next time. I'm absolutely furious and can't refinance with another bank because interest rates have gone up so much. Dealing with them has been like working with a scam company. I don't know if their business model is to find ways to charge late fees or if they're legitimate but its been quite a process and we've gotten off on the wrong foot. Even after speaking with a manager, which I hate to ask to do, I still can't click the "modify autopay" button on the website. If anyone at Lakeview monitors this review and can help I'm all ears. I hate feeling stuck like this, I didn't ask for my loan to be sold to them and I desperately wish I had another option at this point.Lakeview Loan Servicing, LLC
Date: 05/11/2023
Hello, ************************;
Thank you for taking the time to leave us feedback. We are disappointed to hear that your loan servicing experience was not up to the customer service standards we strive for and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service. Please know ********************** owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. Thank you for your partnership,
*************************, ******************************** Issue Resolutions, ************
Review frompaul S
Date: 05/06/2023
1 starpaul S
Date: 05/06/2023
Horrible, horrible site. DO NOT USE THIS COMPANY. You cannot contact customer service. You will spend an hour attempting to make a payment. Far and away the WORST online experience of any financial institution I have ever dealt with.Lakeview Loan Servicing, LLC
Date: 05/09/2023
Dear ***********,
Thank you for taking the time to leave us feedback. We are disappointed to hear that your loan servicing experience was not up to the customer service standards we strive for we regret to hear of your experience and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service.
Please know ********************** owns the master servicing rights (MSR) for this loan;however, we do not service any mortgage loans ourselves. As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e.payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. Thank you for your partnership, *************************, ******************************** Issue Resolutions, ************
Lakeview Loan Servicing, LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.