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Business Profile

Loan Servicing

Lakeview Loan Servicing, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Lakeview Loan Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lakeview Loan Servicing, LLC has 3 locations, listed below.

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    Customer Review Ratings

    1.03/5 stars

    Average of 221 Customer Reviews

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    Review Details

    • Review fromJustin S

      Date: 05/04/2023

      1 star

      Justin S

      Date: 05/04/2023

      This company misplaced over $4,000 of my money. Now my mortgage payment just went up by $500 per month. I don't understand why they hate their customers so much. Its impossible to get through, they keep you on hold and don't provide answers.

      Lakeview Loan Servicing, LLC

      Date: 05/05/2023

      Dear, *************************


      Thank you for taking the time to leave us feedback. We are disappointed to hear that your loan servicing experience was not up to the customer service standards we strive for and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service. Please know ********************** owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves.  As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you.  We will reach out to you directly via your email to help assist.  Thank you for your partnership.


      *************************, ******************************** Issue Resolutions, ************


       

    • Review fromWanda H

      Date: 05/03/2023

      1 star

      Wanda H

      Date: 05/03/2023

      My previous mortgage company sold my loan to Lakeview . **************** is horrible with the simple requests to receive e statements via on line or on the phone. When or if I refinance or invest in a property it will definitely not be through Lakeview. Horrible Horrible!

      Lakeview Loan Servicing, LLC

      Date: 05/04/2023

      Dear, *********************

      Thank you for taking the time to leave us feedback. We are disappointed to hear that your loan servicing experience was not up to the customer service standards we strive for and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service. Please know ********************** owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves.  As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you.  We will reach out to you directly via your email to help assist.  Thank you for your partnership,

      *************************, ******************************** Issue Resolutions, ************

    • Review fromStewart M

      Date: 05/03/2023

      1 star

      Stewart M

      Date: 05/03/2023

      This company is the worst. Rocket Mortgage sold my mortgage to them. I make payments per pay just like I have done with Rocket Mortgage. Instead of putting my payments in a suspense account they always put it towards additional principle. It makes no sense that I have to call every month to get my payments reallocated properly. Every time I call the say the same thing: look at my payment hierarchy and send it to accounting to make sure they check it every time I submit my payments. I would refinance but I have a great interest rate for my loan. This place is the worst! I hate I have to give them one star. I just know somehow I'm getting screwed with interest because of their poor attention to detail.

      Lakeview Loan Servicing, LLC

      Date: 05/04/2023

      Hello, ***************************;

      We appreciate your bringing this to our attention and hear your frustration. We do apologize for any inconvenience you may have experienced. We would like the opportunity to have this addressed right away with the respective servicing involved. Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. Thank you for your partnership,

      *************************, ******************************** Issue Resolutions, ************

    • Review fromGRANT W

      Date: 04/26/2023

      1 star

      GRANT W

      Date: 04/26/2023

      I would post 0 stars if I could. Customer service has been terrible for refinancing a loan. The loan ***** even been refinanced yet. The loan service officer ***** been communicating any updates even after trying to email and call them. I called the company today and they got me through to the loan officer. She said she was on vacation and would call me back in 30 minutes. Little did I know 30 minutes later it was past 8pm and I couldnt call the company back to get me back in touch with the loan officer because they were closed. DO NOT USE LAKEVIEW

      Lakeview Loan Servicing, LLC

      Date: 04/28/2023

      Dear, ************************;

      Thank you for taking the time to leave us feedback about your refinancing experience. We are disappointed to hear that this experience was not up to the customer service standards we strive for and would like to apologize for this. We pride ourselves in providing all of our customers with a smooth transaction and excellent service. We will immediately research this with the respective refinance team involved and look forward to working with you to resolve your concerns. We will reach out to you directly to obtain further information; thank you for your partnership.

      *************************, ******************************** Issue Resolutions, ************

       

    • Review fromJessica F

      Date: 04/26/2023

      1 star

      Jessica F

      Date: 04/26/2023

      This has to be the worst mortgage company we have ever had to deal with. Our loan was assumed by this company and we setup payments as soon as we were notified. For the past three months they havent taken out our automatic payment and tried to make us pay a late fee. Every time we have called to inquire about why they havent taken our payment out they dont have an answer and attempt to blame our bank. We have never ever had this problem before and have owned numerous homes. I can only wish that our loan gets transferred to another company so I dont have to deal with this unprofessional company again. Proof of your service shows with your 2 star rating.

      Lakeview Loan Servicing, LLC

      Date: 04/28/2023

      Dear ***************************,

      We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns. 

      A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve. *************************, ******************************** Issue Resolutions, ************

    • Review fromNikki R

      Date: 04/26/2023

      1 star

      Nikki R

      Date: 04/26/2023

      These people bought my loan dba ***************. Been horrible ever since I just seen an email were they took out an insurance policy from my escrow money. Stealing! I already have insurance number one. 2) nor did I agree to this company to take out a policy. In all my years this has never happened. Theft. You need to verbally speak to somebody before you do something like that, it should be fraudulent.

      Lakeview Loan Servicing, LLC

      Date: 04/28/2023

      Dear *******************,

      We appreciate your bringing this to our attention and hear your frustration.  We do apologize for any inconvenience you may have experienced.  We would like the opportunity to have this addressed right away with the respective servicing involved.

      Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves.  As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you.  We will reach out to you directly via your email to help assist.  Thank you for your partnership, *************************, ******************************** Issue Resolutions, ************

    • Review fromChristy B

      Date: 04/19/2023

      1 star

      Christy B

      Date: 04/19/2023

      Horrible Horrible Horrible mortgage company. The website or online payments do not work most of the time, they do not apply your payments properly (where I specified) and put my house in foreclosure even though I had made payments! I have nothing good to say about them and hope that others do not lose thousands of dollars like I have.

      Lakeview Loan Servicing, LLC

      Date: 04/21/2023

      Dear ***************************, 


      We appreciate your bringing this to our attention and hear your frustration. We do apologize for any inconvenience you may have experienced. We would like the opportunity to have this addressed right away with the respective servicing involved. Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. Thank you for your partnership,


      *************************, ******************************** Issue Resolutions, ************

    • Review fromLisa A

      Date: 04/18/2023

      1 star
      This has to be the worst company that I've ever had to try and communicate with. I started calling on 4/10/2023 to inquire about having my loan assumed by a family member - I used the number on my monthly statement that was specifically for this. I got the message that they are experiencing higher than normal calls and to leave a message and someone would call me back. After 24 hours - I called back - left another message. In the interim I found another number for assuming the mortgage - called it and received a fast busy. Today is 4/18/2023 and I have called EVERY NUMBER I could find for this company just to speak to ANYONE. Either the line is busy or you get the message to leave a message or go online for your answer. I have called over 18 times since 4/10/2023 on 5 different numbers. This is appalling to be able to conduct business like this. With customer service like this - I will GLADLY pay the charges for my family to get a loan elsewhere. For Shame Lakeview... DO BETTER!
    • Review fromTiffanny p

      Date: 04/15/2023

      1 star

      Tiffanny p

      Date: 04/15/2023

      We are new home buyers, we bought our new build house late 2021 oct. And as of march 2022 whenever they did our tax assessment on our loan/mortgage payment they were suppose to include the taxes on our monthly statement, well it never reflected on our statement.. we've always been a 100% on time with our house payment and have never missed a payment, well fast forward to Dec 2022 our account ended up -$5,300 for our escrow and are barely sending us a letter now as of march 30th 2023 a year later to tell us that we havent been paying enough into our escrow account and now owe them $8,000 in back taxes. We received our first letter just now after 4 months of them knowing our account was negative. Our payments went up $1000 to pay back our taxes that we had no idea about. Our house payment went from $1200 to $2,300. Our first bill for the $2,300 will start on the first of next month. They did not give us notice till now. Again we have never been late and have always paid in full what our bill had reflected to pay. After paying we were always left with a zero balance with showing nothing else we needed to pay or owe.. RUN RUN RUN FROM THIS MORTGAGE COMPANY.. I feel ******* over.. a

      Lakeview Loan Servicing, LLC

      Date: 04/17/2023

      Hello, ***************************;


      Thank you for taking the time to leave us feedback. We are disappointed to hear that your loan servicing experience was not up to the customer service standards we strive for and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service. Please know ********************** owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves.  As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you.  We will reach out to you directly via your email to help assist. 


      Thank you for your partnership, *************************, ******************************** Issue Resolutions, ************


       

    • Review fromNan S

      Date: 04/07/2023

      1 star

      Nan S

      Date: 04/07/2023

      Only because zero stars are no available. They triple charge me for my monthly Morgage. They only corrected one. I was overdrawn. Even with documentation from bank and documents from their own company (!) they refuse to fix the problem. STAY AWAY FROM THIS MORGAGE COMPANY AT ALL COST!!!!! I can not wait to find a new ******************

      Lakeview Loan Servicing, LLC

      Date: 04/10/2023

      Dear, *********************

      Thank you for taking the time to leave us feedback. We regret to hear of your experience and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service.

      Please know ********************** owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves.  As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you.  We will reach out to you directly via your email to help assist.  Thank you for your partnership,

      *************************, ******************************** Issue Resolutions, ************

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