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Business Profile

Loan Servicing

Lakeview Loan Servicing, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Reviews

This profile includes reviews for Lakeview Loan Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lakeview Loan Servicing, LLC has 3 locations, listed below.

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    Customer Review Ratings

    1.03/5 stars

    Average of 221 Customer Reviews

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    Review Details

    • Review fromAmanda C

      Date: 01/03/2024

      1 star

      Amanda C

      Date: 01/03/2024

      This company was hacked and my account info was stolen and in placement added a random account number. I was online the next month trying to pay the next month mortgage and saw what was going on. I called and they said well we sent you a paper to an account for free 24 month credit monitoring.. But will not take the ugly **** on my credit off and take off the late fees. I have to " go through my credit bureau and dispute it through them" It has nothing to do with them. It has to do with your company. I am beyond upset. Single mom three kids. WOrking full time and now I have to work double time to get this handled for something I did not even do. I pay my mortgage every month. I am so disgusted I am in tears! Just when the stress couldn't get worse.... There goes your credit and finances that you work so hard for! Do not use this company!

      Lakeview Loan Servicing, LLC

      Date: 01/04/2024

      Hello ******************

      We are sorry to hear of your experience. We will reach out to you directly via your email here through the BBB portal so that we could research this situation with the respective servicing company involved and look forward to working with you to address this.

      Thank you for your feedback, 
      Lakeview Issue Resolutions Team, ************

    • Review fromGregory N

      Date: 12/31/2023

      1 star

      Gregory N

      Date: 12/31/2023

      This company should lose its licenses to service mortgage payments.Not securing customers personal information.My Social Security number ,home address,loan and banking information was all compromised.Now if I have a problem with theft identity I have to handle it myself pretty much .Contacting the 3 credit bureaus filling police reports contact social security dept.ect .Once you get a mortgage from a company your social security shouldnt be tied in with your loan number and private banking information.Once its on the black market your done nothing you can do but try to get a new social security number .So the option to this data breach is go through a third party and tons of paperwork and time to straighten out a mess .Through no fault of my own now I am very vulnerable.This company gets horrible reviews they need to pull there BBB Rating

      Lakeview Loan Servicing, LLC

      Date: 01/02/2024

      Hello ***********************, 


      We are sorry to hear of your experience. We will reach out to you directly via your email here through the BBB portal so that we could research this situation with the respective servicing company involved and look forward to working with you to address this.


      Thank you for your feedback, 


      Lakeview Issue Resolutions Team, ************

    • Review fromCharles A

      Date: 12/30/2023

      1 star

      Charles A

      Date: 12/30/2023

      I cant even begin to describe the horrible customer service I have received from **********************. They took two payments from my account due to their computer malfunction. After telling them of the problem in several repeated calls they agreed to rebate the funds on the 8th of December. To date, I have not gotten the money refunded and I have made at least a dozen calls to this outfit. I have been hung up on, and so called escalation to supervisors promising to call and resolve this matter have never, I repeat never, been made to me. This is a sad excuse for a business. It doesnt even deserve a star.

      Lakeview Loan Servicing, LLC

      Date: 01/02/2024

      Dear *******************************,

      We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns.  A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve.

      *************************, ******************************** Issue Resolutions, ************

    • Review fromsteve h

      Date: 12/18/2023

      1 star

      steve h

      Date: 12/18/2023

      This is one of the worst mortgage servicing companies out there. Customer service is terrible, automated phone lines will not transfer you to talk to a person. ************* hangs up on you after asking for a person. ************ also says there is high chat volumes. I tried to setup a payment and did not work and caused a late fee. when I was finally able to get ahold of someone they claimed it be my fault because I did not set it up right. Why as a company your not creating a more robust setup so errors can not be created. When talking with this company over chat or phone it seems that they are not trained well enough to perform basic tasks.I was told that my tax payments were not correct and needed to pay more for a catch up, as soon as it was caught up they changed the requirements and stated they needed a min of $1164.00 more for future escrow payment. Now I am required to make more additional payments.

      Lakeview Loan Servicing, LLC

      Date: 12/19/2023

      Good Day,

      We appreciate your feedback and we are sorry to hear of any challenging experience with the servicing company.  We will email you directly to obtain your account and property information and assist you with resolving your concerns with the servicer.  Thank you in advance, 

      Lakeview's Issue Resolutions Team, *****************************************

    • Review fromDaniella S

      Date: 12/15/2023

      1 star

      Daniella S

      Date: 12/15/2023

      This company is HORRIBLE!!! Find other servicing. They will add fees at random. Every person I spoke to for a problem I had in November was never resolved and I got screwed paying a higher payment for something I already paid in full. A supervisor named ***** was the worst instead of trying to help the situation or pretend to find a solution to a problem they caused was very rude and told me there was nothing he can or willing to do.

      Lakeview Loan Servicing, LLC

      Date: 12/16/2023

      Good Day

      We are sorry to hear of your servicing experience and we will reach out to you directly via your email here in the BBB portal to help assist with your concerns.  We will need to identify your loan account number and your property address.  Thank you in advance,

      Lakeview's Issue Resolution Team, ***************************************** 

       

    • Review fromLayla B

      Date: 12/14/2023

      1 star

      Layla B

      Date: 12/14/2023

      I have had this company for about a year and for the most part I don't have any problems until recently when I noticed there was an overage in my escrow account for the end of the year. I've talked to four different people and each person gives me a different answer and I never know which one is correct. They need to train their reps better because I'm getting different information and getting someone that is not knowledgeable about how the escrow process works, especially when they work in the escrow department is really not helpful for customers. Things are not done in a timely manner and notification via email or text messages about issues are never responded to

      Lakeview Loan Servicing, LLC

      Date: 12/16/2023

      Good day


      Thank you for taking the time to leave us feedback about your experience. We are disappointed to hear that your loan servicing experience was not up to the customer service standards we strive for (or we regret to hear of your experience) and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service.

      Please know ********************** owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves.  *********** with several different servicing companies for all day-to-day servicing activities (to include payment processing, escrows, etc).  As such, we will need to identify who your servicer is in order to assist you.  We do have oversight for them.  We will reach out to your email above to obtain further information and help assist with your concerns.  Thank you.  Lakeview's Issue Resolutions Team, ************

    • Review fromGeorge V

      Date: 12/12/2023

      1 star

      George V

      Date: 12/12/2023

      Hearing the same story over and over again on these reviews. Today barely getting close to anywhere since there hacking issues I was charged twice and overdrafted and now have overdraft fees return checks. I had to send all my information to an email not knowing when theyre going to pay me for that very bad company Ive always had issues with them. I wish I could switch with someone else..

      Lakeview Loan Servicing, LLC

      Date: 12/13/2023

      Good Day

      We are sorry to hear of your experience.  We will reach back to your email directly in order to sync up with the servicer to find out about the fees you mentioned above. We appreciate the feedback, as we will help assist you. Thank you, Lakeview Loan Servicing, Issue Resolutions team.

    • Review fromRegina C

      Date: 12/12/2023

      1 star

      Regina C

      Date: 12/12/2023

      Ever since my loan was transferred to Lakeview Loan Servicing, LLC I have had the worse experience as a first-time homeowner trying to pay my mortgage, speak to a representative online, or upload documents to the useless online option to upload documents based on the contact us link.Initially, I wasn't able to speak with anyone after being on hold for over an hour. I called back a couple of days later after logging online to find that the company was having issues with all of their electronic systems, i.e., online payments, reaching a customer service representative via the telephone.Moving on to my next concern. I received my county tax report in the mail, which verified that LLS, LLC was tracking incorrect information as for my active-duty tax exemption. I called to speak with a customer service representative, and after waiting on hold for an hour (again), I was able to speak with a representative who walked me through the process to upload my county tax statement. Immediately following the submission of the tax statement, I received an email from customersupport@loanmycare, which thanked me for reaching out to LLS, LLC and that my inquiry was received and will be directed to the proper department ********* message also informed me not to send a duplicate inquiry to prevent prolonging the time for resolution. That was on December 5th. Today I called to inquiry about the status because I haven't received any additional correspondences from LLS, LLC since December 5th, to find out that the tax-exempt request had not been received and that I needed to resubmit, even though the response email informed me not to resubmit the inquiry to prevent prolonging the process. Now I'm being told to fax it to LLC, LLS.Although the representatives I have had the pleasure of speaking with were professional, they seem to know that the company they work for doesn't go over and beyond to provide a user-friendly system. I want better service from LLS, LLC.

      Lakeview Loan Servicing, LLC

      Date: 12/13/2023

      Good Day

      We are sorry to hear of this but we will help assist you with the servicing company involved.

      Lakeview does not service any mortgage loans, instead *********** with various servicing companies.  We will reach out to your email directly and research this tax issue you are having with them to help resolve it.  Thank you for your feedback,

      Lakeview's Issue Resolution team

       

    • Review fromJohn C

      Date: 12/11/2023

      1 star

      John C

      Date: 12/11/2023

      Horrible servicer, is witholding my escrow money for over 3 weeks, over $16,500+. They said they cannot overnight you the check until you wait 30 days? My check either was never sent, or it's lost. This has happened to me with mortgage service companies before, they're rolling our money in Tbills while you earn 0% interest on your escrow money, when you can earn %**** in a 100% liquid money market right now. Criminals.

      Lakeview Loan Servicing, LLC

      Date: 12/13/2023

      Hello

      We are sorry to hear of your experience with this escrow refund.  We will reach out to you via your email above to help assist with the servicer of the loan. Thank you,

      Lakeview's Issue Resolution team

    • Review fromRobert S

      Date: 12/11/2023

      1 star

      Robert S

      Date: 12/11/2023

      Well, it looks like I am one of many receiving terrible service or no service at all. I cannot reach anyone online chat or phone to check into the status of my mortgage loan that was just transferred to Lakeview. I assume BBB can't do much at this point, but hopefully government regulators can step in after I contact them.

      Lakeview Loan Servicing, LLC

      Date: 12/13/2023

      Good Day


      We are sorry to hear of any challenges reaching your servicer.  We will reach out to you via your email above to help assist.  Thank you.  Lakeview's Issue Resolution Team.  ****************************************

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