We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Truck Rentals

Ryder System, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Rentals.

Reviews

This profile includes reviews for Ryder System, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ryder System, Inc. has 362 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.21

    Average of 75 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kimberly P.

      Date: 12/12/2022

      Ryder has had my piece for over a month. Per the contract they had ********************** which they did not. Weeks of complaints to the shipper and multiple requests for them to contact me ( which they did not) I finally ****** formation for delivery. Delivery was scheduled for today between 8am and 10pm. When it didn't arrive I called to wait in hold for an hour. When speaking with an agent, I was told there were no notes, only that For "some reason" my package was on its way to ************* ( opposite direction of where I live). Then I was simply told "let's just say that you're not the only person Ryder has disappointed." Are you kidding me?

    • Vincent K

      Date: 12/09/2022

      Am going to be on my third attempt at getting my new mattress delivered and getting the old one picked up by them. The first time was scheduled and never received a call and never showed up. Yesterday was the second. Was supposed to show up from 2-4. Get a call at 5 saying he's on the way. Said I wasn't home and you're an hour late. Again said he's on the way. Had to again say I'm not home and you will be over an hour late. Sarcastically asks me what do I want to do. Obviously this needs to be rescheduled yet again. Appears they believe our time means nothing to them. When I reschedule this time, will definitely be letting them know not to be late or they can take it all the way back to ************ **. Which is over a 5 hour drive from me. My time is very valuable especially this time of year. Not to mention can pay the $8 bridge toll each and every time this happens

    • Khalil L

      Date: 12/08/2022

      Horrible .. got over on me because I was knew to the business. Took advantage of my lack of knowledge and Sold me an undersized unit. With the unit being undersized its heard for me to get consistent loads now Im being sued by a lender !

    • Victoria S

      Date: 12/02/2022

      I ordered furniture from Anthropologie. The drivers went to the wrong address two times. When they finally made it, they damaged my property. I have been spending the last 7 months trying to get reimbursed for the damage. They have been non responsive to my claim. They passed me to an internal claims processor who requested documentation and proof. I then spent 3 months obtaining the level of proof they wanted. They then passed the claim to Progressive. Progressive has been ignoring me for 2 months. Therefore this claim is still outstanding and I have damaged property and am being ignored after spending hundreds of dollars of my own money to repair the preoprty they damaged. This is a hit and run so I am really upset at the lack of accountability.

    • Blake W

      Date: 11/17/2022

      Too bad its not possible to give zero stars. Yesterday was the third time Ryder was supposed to deliver my west elm couch. 1st - no call/no show. **************** had no answers but promised a supervisor would call. I called back several times but could never speak to supervisor. 2nd - one piece of my 3 piece sofa was delivered with no explanation where the other pieces were. I called Ryder again and was told they didnt know why, but the other 2 piece didnt make it on the truck. I again asked for supervisor, they said one would call *********. Never heard from one. 3rd - no call/no show. I called customer service AGAIN and they said there wasnt a reason that they could find. Same supervisor run around.All 3 times I received an email and text the day before delivery confirming delivery window. All three times I got a text the day of confirming my delivery window.No supervisor from Ryder has ever called me back. Ive missed 3 days (will soon be 4) to be home for this couch delivery. 4 DAYS. Never in my life have I dealt with such incompetence. I will never buy anything from West Elm or ANY company that has any affiliation with Ryder

    • Allison C

      Date: 11/11/2022

      Original delivery arrived at the house damaged. Exchange arrived at their warehouse damaged, so we arranged a second exchange. That one also arrived damaged. We gave up and asked to return the item. I scheduled a pickup for the return. Their automated service cut out, we called back to confirm it was scheduled for the 11th. I got repeated voicemails and texts asking me to schedule the return; I called AGAIN to confirm we were set for the 11th. Got the 2 hour time window on the 10th and confirmed that that date worked. Then got a text today, the 11th, asking me to confirm pickup for tomorrow. I called to inquire, and they said I had never confirmed the time slot on the 11th. I have a confirmation email for the time slot, so that it absolutely false. The pickup is now scheduled for the 12th. We'll see if anything actually happens. I would NEVER recommend this service. I'd leave zero starts if I could.

    • Cindy T

      Date: 11/04/2022

      I've had my "white glove" delivery scheduled 3 times now. 1st time they called after my delivery window had passed and said Driver had "family emergency". It took 3 weeks to reschedule the delivery. Then the on the rescheduled delivery date they called me saying the item wasn't in their warehouse. I then had to re-order the item (at no cost to me at least) and wait for it to ship to Ryder and for them to reschedule my delivery all of which took almost a month. Then today I was supposed to receive my delivery between 10am and noon. I received a notification around 11 that they would be here in 20 minutes. 2 hours later still no delivery. I called and after a very long hold time in which a recording keeps suggesting due to high call volume that you leave your number and they will call you back (they won't I've tried that on previous occasions), I was told they don't know why I haven't received my delivery and they would send a request to the drivers to update me. Still no update. Not sure if I'm getting a delivery today or not at this point.

    • Sandy D

      Date: 11/02/2022

      First they lost a piece of my West Elm sectional. I had to reorder the piece. One month later they sent me the invitation email to schedule appointment for delivery, today was delivery day, this morning they sent me an email saying that my order had to be canceled because they could not find it in their warehouse.

    • Natalie M

      Date: 11/02/2022

      Delivery drivers who were also installing the product we purchased damaged our personal property. In front of our faces damaged our denied denied they did it. The same day I started the claims process with Ryder and Pottery Barn. Its been a month and no resolution, just lots of back and forth emails saying someone will get in touch with me. Ill never order anything again from pottery barn, ******** Sonoma or a company that utilizes Ryder Last Mile. Horrific experience.

    • Sheila S

      Date: 10/30/2022

      Horrid experience. Ordered box spring/mattress from JCPenney. They delivered before scheduled time and left both out IN THE RAIN leaning against my garage door! Being a 68 year woman I was unable to move them into my garage with plastic cover being stuck on my garage door handle. This made my garage be in the half open position for several hours until a relative could come to help me move it. Wasted about six hours of my day with the embarassment of having mattress/box spring in my driveway for hours. To top it off, it was three and a half weeks before they would reschedule a pick-up. The pick-up went fine and I did speak to at least one pleasant customer service person. Of course, I re-ordered from a different store that had better delivery service. Will not be dealing with them ever again.

    Ryder System, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.