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Business Profile

Online Retailer

Florida Spa Covers, Inc.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Florida Spa Covers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Florida Spa Covers, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 12, 2023, a hot tub cover was purchased from Florida Spa Covers for $522.16 (Order #*****). An email was received on May 2, 2023 that the order was being processed. Many attempts to contact the company via email and telephone calls were unsuccessful. No contact has been made to date.

    • Initial Complaint

      Date:06/09/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 18, 2023 I purchased a hot in cover, order number 4xxx6. Prior to my order online, I called and spoke to **** in Sales who reported he wouldnt spend the extra money on expedited shipping/processing because it usually takes 3.5-4.5 for a customer to get their cover once the order is placed. **** also took time to explain how the problem isnt with the manufacturing but with the shipping because the trucks like to take them when they have a full load/truck. I called around mid May and a gentleman answered the phone assuring me my cover would be shipped late May.. I am waiting patiently for this cover to be delivered. I have left several voicemails on their sales and customer services lines. I have also emailed sales@floridaspacovers multiple times and lastly I reached out on the contact us tab on their webpage. As of today, no response has been provided by Florida Spa Covers. The payment has already even taken for my order. I am looking for an explanation regarding the status of my order. If my order cannot be fulfilled, then I am definitely seeking a full refund without penalty. Please advise!

      Business Response

      Date: 06/22/2023

      Hi,

      A refund was provide to this customer on June *********. We sent an email to the customer letting them know at this moment we could not complete the order and a full refund was provided. 

       

       

      Thank you 

      Florida Spa Covers

      Customer Answer

      Date: 06/28/2023

       
      Complaint: 20163941

      I am rejecting this response because: I received an email just indicating a refund.   There was no reason given unlike what Florida Spa Covers claimed.   Most importantly the reason why I am rejecting this response is because I am still waiting for a refund to be posted on my PayPal account.   I called PayPal on June 20, *************************************************************************** before June 28, 2023.   Of note, I received a refund notification on June 19, 2023 around 10:16 pm EST.   Today is June 28, 2023 and I have yet to see my refund.   I am currently waiting for PayPal to complete a refund track in hopes to locate my refund.   

      Sincerely,

      ********************* *****

    • Initial Complaint

      Date:06/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a replacement spa cover in March, 2023. It was delivered on April 24. The cardboard box had two large rips and the spa covered was punctured in these two locations. I did not sign for the delivery as required, despite being home all that day.I was told by Florida Spa Covers to file a complaint with their shipper, YMC Freight. I did so and the claim was denied three times, stating that their driver reported no damage to the package, despite my photos clearly showing the container was ripped.I have repeated attempted to contact Florida Spa Covered by voicemail and on-line contact form and have received no response whatsoever.

    • Initial Complaint

      Date:06/08/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed with Florida spa covers on (4/6/23)- Email confirmation recieved. Production was supposed to start 24 hr after order recieved. Website says 3.5-4.5 weeks production. 3 weeks after order we receive another email asking if we want to change our order. We did not reply as we did not want a change to original order. ON (5/2/23) email received saying our order finally in production for the hot tub cover. We have emailed the company on (5/3/23) and (6/4/23) asking when we should expect the cover to be done or shipped - the company has NOT responded. We have called several times over the past month and left voicemails - again no response from the company. We Paid $408 dollars up front. The website threatens a $150 cancellation fee. I refuse to pay another $150 not knowing if I'll even get money back. I need a response from them if we are going to recieve this cover and when or I would like my money back in full with out paying any cancellation fee- I feel this may be a scam! Thanks for your help in this matter. *******************************

      Business Response

      Date: 06/22/2023

      Hi,

      A refund was provide to this customer on June *********. We sent an email to the customer letting them know that at this moment we could not complete the order and a full refund was provided. 





      Thank you 

      Florida Spa Covers

      Customer Answer

      Date: 06/26/2023

       
      Complaint: 20160273

      I am rejecting this response because:

      The email was sent from the buisness stating that they refunded my money last tuesday. I still have not received the refund to my credit card! I've checked my card daily and have yet to receive the $408.00! 

      Sincerely,

      *******************************

    • Initial Complaint

      Date:06/08/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered online April 23rd, My card was charged the full amount $349.00 the next day. Web sire says 3-1/2 to 5 weeks for delivery. It is June 6th . Thought I would send an e-mail ( **** ) just to get a status. No reply. I was out of town the rest of May and returned 6-2-23. thouhgt I would call them. It went right to a voice mail. I left a message , and again no response. I've called every day since and get zero response ( no e-mail nor phone calls.) I simply want the cover. I would have never ordered one had I seen all the complaints filed with the BBB . I know my credit card company can reverse the charges. I want to avoid that and get the **** cover.

      Customer Answer

      Date: 06/22/2023

      I did get a full refund from my credit card company , and surprisingly an acknowledgment from the company about refunding my money. So Im made whole. Thanks

    • Initial Complaint

      Date:06/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number ***** Ordered from them after speaking to them On the phone about our spa cover. Was told to be safe id have it within 4 weeks and id have the *********** forward 2 and a half months later and they will not answer their phones or return an email. *** tried calling for 3 weeks now to ask about the cover and i believe they have went out of business as the phones never get answered or emails. They took me for $480 dollars

    • Initial Complaint

      Date:06/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online for a spa cover from Florida Spa covers on April 7 2023. Order# ***** for $419.00.I received the order confirmation email which states production time is 3.5 to 4.5 weeks. On May 2, I received an email that my order was in production. On May 3, I received an email stating "Your order will ship out By May 15th-18th. ***** hours late you will receive tracking information and delivery instructions."I have not heard anything since then, despite calling and emailing multiple times.I would either like to receive the spa cover I ordered or get a full refund.

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a Spa Cover from Florida Spa At ******* **** or ****************************, Florida. *****

      Customer Answer

      Date: 06/20/2023

      Thank you so much for your help. The company is giving us a refund. We cant explain how important your service is so needed for the customers who have been wronged.

    • Initial Complaint

      Date:06/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $546 for a custom cover and it was received damaged. I rejected delivery as they advised and have been trying to contact them for weeks about the replacement or just to credit my payment. Nobody is answering emails or phone calls. Just tells people to leave a message. Do not purchase from this store, they are not reliable.

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is very similar-closer to exactly-like the complaints of others! I ordered a cover on April 29,2023, they immediately took the money, 3.5-4.5 weeks. Time goes by and I emailed and called-you always have to leave a message.more time goes by-I call and email again. I had already received the email saying it was in production and the order could not be canceled. More time goes by& I called daily and sent emails and finally received a response saying it would be shipped between May 19-23,2023 or sooner, and I would receive a call 24 hours after it shipped to schedule delivery! Obviously we have not received it, I called on the 25th and left another voicemail and sent a email, didnt hear anything, called again on May 30th, left another voicemail message! WORST CUSTOMER SERVICE EVER!!!!Sales doesnt answer, customer service doesnt answer! This place should be shut down!

    Florida Spa Covers, Inc. is NOT a BBB Accredited Business.

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