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Business Profile

Online Retailer

Florida Spa Covers, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for Florida Spa Covers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Florida Spa Covers, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a spa cover on 4/24 online from Florida spa covers.com. It had been months that have gone by have tried to contact them numerous times but have received zero response. Yesterday June 20th I got an email saying they cancelled my order and refund but I did not receive the refund. No refund on my credit card. They have stolen $538 from me. They need to refund me my money and be shut down for fraud.

    • Initial Complaint

      Date:06/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      item arrived damaged, I refused delivery. Florida Spa covers stated they would send me replacement. months later, no replacement and have not been able to get back in touch with Florida Spa.

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am acting on behalf of my 85 year old mother, ***********************. She ordered a spa cover from Florida Spa covers online on April 3, 2023. The order number is #*****. She was told it would take about 6 weeks. She received a message on 4/25/23 via email that the order is being processed and that was the last thing she heard. She has called, emailed and texted numerous times. Most recently, we left a phone message on 6/9/2023 and she sent another message this week on 6/13/23. I have attached her credit card statement with the $459.00 charged on her credit card. If there is anyway that you can please assist her getting her money back, that would be great.

      Customer Answer

      Date: 07/03/2023

      In regards to complaint #********, my mother did receive a refund from the Florida Spa Covers company.
      Thank you!

    • Initial Complaint

      Date:06/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an and paid extra for expedited delivery which was supposed to be shipped within 10 business days and sent out for delivery, they charged my credit card and have not heard anything back about my order which was placed April 24 2023 and now were half through June. I called left voicemails and numerous emails with no communication back and Im out almost ****** with out my product or a peep from this company

    • Initial Complaint

      Date:06/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spa cover ordered February 2, 2023.... Credit card charge of $488 posted on 2.3.23. Several calls made in March to check on delivery date. FINALLY arrangements were made for delivery March 29, 2023. Cover arrived damaged. Refused delivery as directed. Called Florida ****** as directed. Call was returned stating new cover would be shipped immediately. Have left several messages and sent several texts and filed messages on company website "customer service" form since. NO REPLIES!

    • Initial Complaint

      Date:06/15/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spa cover ordered online 4/20/23. My credit card was charged on 4/20/23. Per email confirmation "Our covers are all custom made to order per customers request. Production time on custom covers is 3.5 to 4.5 weeks until a brand new custom cover made to your specifications ships out from our factory." Have sent several emails, nobody responds. Have made several phone calls. The first one was answered by a live person. All calls since then have gone to an answering machine. No spa cover yet. I wish I had checked them out at the BBB site before I ordered. It's difficult to do business with people who refuse to communicate with you.

      Customer Answer

      Date: 06/29/2023

      Florida Spa Covers sent me email on 6/19/23 stating that my order had been cancelled and my credit card had been refunded. My account was credited for the full amount today. Thank you.

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hot tub cover on April 20th from Florida Spa Covers with an expected delivery date of 4 weeks from the purchase but it still has not arrived over 2 months later. I have reached out to the company over 15 times but they have not returned my calls or emails. The total amount of my purchase was $459. The order number is *****.

    • Initial Complaint

      Date:06/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 4/17/2023 an order was placed for a spa cover. A confirmation email was received with an order number of *****. on 4/19/2023 the charge for $459 was processed against my card. in the 5 weeks since I have recieved no further communications from Florida Spa Covers. estimated production time was 3.5 to 4.5 weeks. I have tried numerous times to call and the phone goes straight to a voicemail program where I get no response. I have not received a return phone call.

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom made spa cover and valet cover lifter on March 30, 2023. I paid for expedited processing. The cover was delivered, but I never received the valet cover lifter ($200 plus tax). I sent two online contact requests, four emails, and left multiple voicemails with no response. My order number is *****.

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a cover April 24th, 2023. I was told it would take 4 weeks to manufacture and deliver. In the middle of May I emailed them asking for an update, I received an email back stating it would be delivered during the last week of May. Its June 14th, I have not received the cover and they will not respond to emails or voicemails.

    Florida Spa Covers, Inc. is NOT a BBB Accredited Business.

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