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Business Profile

Auto Rentals and Leasing

Dollar Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dollar Car Rental has 305 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 519 Customer Reviews

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    Review Details

    • Kim C

      Date: 03/27/2024

      Yes, they are shameful with their fraudulent "EXTRA CHARGES" - $400.00 for outside washing/smoking ... the car smelled like smoke inside when I got it and I don't smoke. The car was clean on the outside and did not warrant any such bill for $400.00 washing. They wash every car.Someone in billing took my bill - sent me the regular bill for ****** and then twenty minutes later sent a updated bill for ******. When I tried to reach them there was no human contact. I even asked my credit card to help and they didn't get anywhere. This is downright fraud to keep their business going... bill the good guy...just tack on un warranted fees.I'm furious

    • neal b

      Date: 03/26/2024

      I rented a car from Dollar for two days, and paid for that rental in advance. Due to circumstances beyond my control, I returned the car 18 hours late, or basically a full day. Instead of charging me for one extra day's use of the vehicle, Dollar "refunded" the two days I had paid in advance, at $49 per day, and charged me $150 per day for the three days that I used the vehicle! I will never rent from such an underhanded and deceptive company again.

    • Bruce S

      Date: 03/22/2024

      I am 68 years of age and have travelled extensively in North America and Europe. I have rented vehicles dozens of times. This was my first, and last time I rented thru Dollar, in *************. This company hires people that are rude, dishonest and very deceptive. They make it nearly impossible to contact them after the fact. I am embarrassed to to advise on how much I was scammed out of. Do yourself a favor and NEVER deal with this company. They are shameful!!

    • Neill G

      Date: 03/20/2024

      I set up a rental through Dollar over Christmas. I was expecting some hidden fees when I went to actually pick up the car as that is the norm with rental agencies. When I arrived at my destination I looked at the handout they had given me and realized the man at the desk had signed me up for their premium insurance without consulting me. I tried to reach out to dollar both by their helpline and website but there was no option to speak with a real person or options related to my problem I drove back the next day and spoke with another employee about the issue. He told me that because the receipt had been marked with a highlighter, they must have walked me though the additional charges. I told him that I had just been handed the keys and the brochure. He told me he wasn't authorized to do anything but that he would forward my complaint to a manager.I gave them the benefit of the doubt over the weekend since it was a holiday, but still hadn't heard anything by the time I was heading to return the car.I spoke to the young lady working the return desk and she told me that her managers were at the desk in Terminal 1 rather than our location in Terminal 2. I took the light rail over to terminal 1 where the woman working the desk there rudely told me that I had to go back to terminal 2.Having been given the run around I returned to terminal 2. Finally she got a manager on her phone was told they would "review the tape" and would hear back in 72 hours. This whole process took over 2 hours. That deadline came and went.Finally I brought this up in the online review as part of their email customer survey, it ask if I wanted an agent to reach out and I said yes, and was again told I would be contacted in 72 hours. This never happened.Do not rent from Dollar or its associates Thrifty and Hertz. I wanted to think that it was a case of the *********** branch being bad, but my experience with the website and email survey makes the me believe it's a systemic problem.

    • Robert C

      Date: 03/13/2024

      This place ***** . My husband went to ********* for his mother's funeral and our travel agent gave us confirmation paperwork and he arrived and they said no. We are contacting our bank tomorrow to get our money back. Side note enterprise helped him out. During this time not what we needed.

    • Kari B

      Date: 03/11/2024

      Warning: Deceptive Practices at Dollar Car Rental **************** My experience with Dollar Car Rental at **************** was marred by deceptive practices that resulted in a significant financial loss. Despite explicitly declining an upgrade and affirming that the reserved car was sufficient, I was scammed out of $241.00 under false pretenses.Upon arrival to pick up the rental car, I reiterated that I had already paid and that the initially selected car met my needs. Despite this, the rental staff inquired about the occasion for the trip and upon mentioning it was my birthday and that I was familiar with the area, they assured me that the reserved car was suitable.To my surprise and dismay, upon reaching the car rental lot, I was directed towards the Jeep selection, which I had not requested, approved, or agreed to. This unauthorized and unwarranted upgrade led to an inflated bill of $710.00, far exceeding the agreed-upon amount of $469.42.It is important to note that I did not consent to any upgrades, additional fees, or insurance beyond what had already been prepaid. The lack of transparency and unethical practices employed by Dollar Car Rental have left me feeling cheated and deceived.I caution all potential customers to exercise caution and vigilance when dealing with Dollar Car Rental at **************** to avoid falling victim to their deceptive tactics. The breach of trust and misrepresentation of services by Dollar Car Rental and Hertz is unacceptable and warrants a warning to others.In conclusion, I strongly advise against renting from Dollar Car Rental or Hertz, as my experience highlights their unscrupulous behavior and disregard for customer honesty and integrity.

    • Janeshea H.

      Date: 03/11/2024

      The worst service Ive had to deal with I purchased a car from dollar with salesman ***** and ****** In October 2023 my car hasnt worked properly since the next day I bought the car no one wanted to work with my work schedule I had to make arrangements for me and my children due to the car condition I was sold a lemon I dont recommend ANYONE to go to this lot its a rip off I hate to give any star

    • Jason L

      Date: 03/05/2024

      Stole $500 from me, gave me a third rate car after paying for a first class car so almost $800 in for a 34 hour rental. A rental I couldnt fit the family in hope this company **** ** ****!

    • Mulugeta F

      Date: 03/05/2024

      Dollar rental provided poor service by refusing to give me the car I had reserved through Priceline without providing a reason. As a result, I had to rent from another company, SIXT, which caused a delay of over two hours. Based on this experience, I cannot recommend relying on Dollar car rental.

    • Brooks R

      Date: 03/03/2024

      Reserved a rental through expedia. Upon arriving was told that they could not access the reservation, after an hour I was given keys for a car that was not even on the airport property, after another hour I was told I needed to start the whole process again. I was told no one working knew how to make any refunds but not to worry about it. After 3 hours I went to another company. I now believe there was no inventory available.

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