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Business Profile

Auto Rentals and Leasing

Dollar Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dollar Car Rental has 305 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 518 Customer Reviews

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    Review Details

    • Christina P

      Date: 06/02/2023

      Disgusting service!!!!! Never obtained a vehicle after reserving/paying 6 weeks in advance. Where’s my refund!!! Zero stars

    • Antonette B

      Date: 05/30/2023

      On April 21, 2023 had a appointment for 12 noon to pick up prepaid car rental and I had to wait for 3 hours before I reached the counter to get my rental, then it took another 45 minutes to a hour to get a car. I prepaid so i would not have to wait and not be late for the events I had going on. There was no help or explanations as to why I had to wait so long at the counter and the wait for a actual car to be available. They should not take people money if they do not have the right amount of cars for the reservations they are taking over the phone or internet. I have called and filled out the survey and have not heard back from the company at all. Then they have not closed out my rental agreement since I returned the vehicle on April 23, 2023 with no damages done and made sure the gas was replaced.

    • Jennifer W

      Date: 05/30/2023

      If I could leave no stars, I would. Rented and paid the initial fee two weeks in advance. I arrived at the airport and was told no cars were available and I could wait for two hours if I wanted. When I asked about a refund, I was told that it was up to me to work with the main company. The customer service at the counter was very unprofessional and rude. I ended up having to go to another rental company and paid an additional $400 because it was Mother's Day Weekend and there were no economy cars available. DO NOT use Dollar Car Rental!

    • Vera S

      Date: 05/29/2023

      I had a car with Dollar car sales for 2 years before I was notified by the car law firm that the car was wreck before I purchased it. I contact the corporate office, and nothing was done. The service refused to fix the car. But yet i still had to make payments. A month ago, i traded it and got another vehicle. The new vehicle had problems was in the shop for week and half. After getting it from the shop the vehicle was still not working. They disable the vehicle for over a week still not fixing the vehicle. They want me to make a payment, but I have not been able to drive the vehicle. It car cut off on the highway while driving. I almost got hit by 18-wheeler and 2 other cars. The manager James B is a horrible businessman. They are not fixing car but steady asking for a payment. This is Ludacris and bad business for me as a loyal customer for 2 years, they are selling vehicles that shouldnt be on the road and very dangerous. DONT BUY A CAR FROM DOLLARS CAR SALES. HORRIBLE PLACE

    • Jeffrey P

      Date: 05/27/2023

      Horrible service. Waited over 1.5 hrs to get waited on and now waiting for car/ over 30 min so far!! No one to help. And no employee cared! Will never rent from Dollar again. No stars!!

    • sarah A

      Date: 05/27/2023

      is there anyway to sue this company for false advertising? this seems like a common complaint from many users. Booked with this company a month ago & was told “pay part now, pay rest later” for a rental that was suppose to be a total price of $375. NOT ONLY DID BOOKING.COM CHARGE ME A BOOKING FEE AND INSURANCE BUT DOLLAR RENTALS CHARGED ME THE FULL PRICE OF WHAT I HAD ORIGINALLY AGREED TO. There was no clear indication of the additional fees when I read the agreement nor did it mention that I would be using dollar rental and would be charged from that rental company as well. This is false illegal charges that I’ve been trying to solve this past month and both companies are noncompliant therefore both companies SHOULD BE HELD RESPONSIBLE.

    • Tighe K

      Date: 05/26/2023

      Totally ripped off my daughter with a one day rent a car. $530! Sent her the receipt two days later. I’ve tried to get any type of response, they will do nothing! This is usurious and a rip off. Totally legal charges!

    • michael c

      Date: 05/25/2023

      I prepaid a rental in February through a package deal on Priceline. I provided a card upon picking up the vehicle as expected in May (as i was told was a hold until the vehicle was returned).Upon return without any delays nor issues with the rental, I was charged the rental to the card again a second time! I contacted the company and was told you signed the bill this bill was signed upon picking up the pre paid vehicle. I travel through the ***** area often, never again will I use this company. If you do beware

    • Bonnie G

      Date: 05/23/2023

      Horrible experience and told my husband he had no choice but to buy the insurance. We were quoted a price and already paid it but then they proceeded to charge us more. I reached out multiple times to rectify this and never got any one on the phone that could help. Finally, I received an email basically stating we owed the money. I disputed it on my credit card and then Dollar sent me a bill in the mail. I will never rent from them again.

    • Tamara G

      Date: 05/23/2023

      Traveled for business. Had a reserved and paid rental. Waited in line for "2" hours. Still another 2 hours to get to the counter. After the first 2 hours, a Dollar employee announced that one you "get" to the counter there is a "3 hour" wait for a car, because they had no more cars available!!! Apparently this happens quite often.Complete disregard for customers & a rip off!! Something needs to be done about this asap!!If I could give a "0" star review, I would!!

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