Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  14350 W Dixie Hwy North Miami, FL 33161-3027

• 

  Sixt Rent a Car, LLC

  2901 SE 6th Ave Fort Lauderdale, FL 33316-4023

• 

  Sixt Rent a Car, LLC

  1000 James L Turnage Blvd West Palm Beach, FL 33406

• 

  Sixt Rent a Car, LLC

  2501 Bristol Dr Ste 2A West Palm Beach, FL 33409-6458

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental car from 12/17/21-12/20/21 Company listed damage to windshield when vehicle was picked up. 4 months later received an invoice for damages already listed on windshield that was stated on pick up invoice. Company stated they needed me to prove the windshield chips were already there. I stated I didn't take pictures as the invoice was already to have noted the damage. They sent pictures to me showing the damage, which was the ones listed on invoice. They stated they were new and could not prove or show me the old ones. I asked for a manager to speak to, they didn't have one, they just told me I needed to pay. *********** is threatening me to send me to collection agency and "reserves the right to take further measures available under contract and law to pursue this claim" about damage that was already listed. I can't claim such damage on my credit card as this invoice needed to come within 90 days of rental. Company trying to extort money.Damage No: SX-**********-****** Registration No: FL-CTSI24 What I owe is listed as When I received the final invoice it states I owe 113,32. Not sure if this payment is $113.32 or $113,320 as the invoice isn't properly written either.Also the photos I was sent all had ***** front dashes, however the last photo sent was pictures of a black dash. Clearly showing two different cars.

  Business Response

  Date: 07/29/2022

  After review of the ******************** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
   Notwithstanding, we reached out to **************** and will work out an amicable resolution.

  Customer Answer

  Date: 08/01/2022

   
  Complaint: 17626216
  
  I am rejecting this response because:  The pictures that the damage is listed on the pick up agreement are the same damages to the windshield that I am being billed for.  If they can prove that a third chip occurred while driving in ************ miles for 91 total I will gladly pay.   
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/05/2022

  Upon review of Mr./****************** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Sixt Rental Car in February. Since then it has been a nightmare. There was a line that I noticed on the windshield and it was spreading. On further evaluation I noticed it was coming froma spot around the top of the windshield. I called the Sixt number that I had and reported my findings on Thursday2/24/2022(the day before I returned the car). I also pointed out the area to the Lady who was accepting the car return when I came to drop the car off at the airport. I noticed that the line was expanding/ getting longer. I called them to explain the issue and to see what else they needed from me. I had also provided them with my insurance company, *** at the time of rental. They basically ignored me. I assumed they saw my email and took care of the problem with their insurance. I therefore missed emails from them as I have been very busy. All of a sudden a few days ago I received an email from them telling me I owe them money for the repairs. I have attempted to call all their multiple numbers multiple times and cannot get anyone on the phone. No one responds to my emails disputing the claims. I am very frustrated as I want to resolve this issue fairly.Thank you so much.

  Business Response

  Date: 07/29/2022

  After review of the ******************** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
   Notwithstanding, we reached out to **************** and will work out an amicable resolution.

  Customer Answer

  Date: 07/30/2022

   
  Better Business Bureau:

  
  I received a call from  a Sixt rental Company staff. Initially, she offered to reduce some of the  amount charged on the ****. We discussed about using my insurance company since I have insurance.I gave them my insurance company number and policy number. She told me that they will work with the insurance company to see what the insurance company will cover. The lady seem quite helpful and said if my insurance company does not cover the total amount she will wave the balance. I also believe I mistakenly asked to be removed from notifications from  the Better Business Bureau. This was an error. Can you please reinstate me/my email if that is the case. I did not intend to reject those emails.

   

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from SIXT in *******,** for one day and returned it the next day. There were no issues with the car and no damage was done to the car. I received an email from them shortly after that the car was returned with damage. I filled out the form that they sent declaring that no damage was done by me or anyone else. Today, over a month later I received an email from them telling me that I had a long term rental and I needed to sign new paperwork for a two week rental. I did not rent a car for two weeks, only the one overnight rental. The invoice number was a different number than my rental so obviously there is some confusion at their end.

  Business Response

  Date: 07/29/2022

  Upon a final review of Ms. ********** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service her rental needs in the future.

  Customer Answer

  Date: 07/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Sixt rental car reservation was made in *****, ******, using my name, address, and email, but I did not make the reservation. The last 4 digits of the credit card used to pay for the reservation did not appear to be my credit card. I first contacted Sixt via email on June 26, 2022, due to concern for potential identity theft or fraud. I then called Sixt customer service on June 27, 2022. The agent that I spoke with stated that I would receive either an email or phone call regarding this issue within ***** hours. I received neither. I called Sixt customer service back on July 1, 2022. The agent that I spoke with stated that I would receive a phone call within 24 hours. Again, I did not receive a phone call. I then emailed Sixt, again, on July 5, 2022. The email response from Sixt on July 11, 2022, states that they were currently investigating my claim. I was not provided with any timeline of resolution. It has now been almost 2 weeks since the last communication from Sixt, and nearly 1 month since I first emailed Sixt about this.

  Business Response

  Date: 07/25/2022

  We're very sorry to hear that you have not been contacted by an agent in our ******************** We suggest checking your email inbox or your Spam since this department is email based. Nonetheless, we have gone ahead and escalated your complaint for immediate attention. Thank you for bringing this matter to our attention. 

  Customer Answer

  Date: 07/26/2022

   
  Complaint: 17615067
  
  I am rejecting this response because: I was told my complaint was already escalated during my phone calls on June 27 and July 1, and that it was being investigated according to emails from Sixt in early July.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/29/2022

  Good Afternoon ***************************,

  We understand you have suspicion of an act of fraud. After reviewing your inquiry we were able to discovery this rental agreement was created via a third party website (*************************.). Unfortunately if this was in fact an act of fraud we unfortunately would not be able to determine if this is true. Our best suggestion would be to contact your financial institution to chargeback/dispute the charge or contact booking.com the third party to submit your request with them as they would have more insight as to how this occurred should you have any additional questions feel free to contact us again.

  Thank you!

  Customer Answer

  Date: 08/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8th, 2022 I reserved a car online with Sixt Rent a Car for the period May 22nd, 2022 - May 25th, 2022 for the price of $193.71 which was prepaid. On April 9th, 2022 I added 1 day to the reservation May 22nd, 2022 - May 26th, 2022 in which my paperwork shows a total of $246.85 minus the original $193.71 = $53.14 to add the extra day. I declined all insurance online when I made the reservations. On May 22nd, 2022 I landed at Fort ****** International Airport and the Sixt app would not work for me to skip the counter. I then procedure to the counter. At the counter I spoke with (******). She said the app was down and she would get me on my way. No pricing was ever gone over as the reservation was made online previously. On June 4th I received an email stating I was charged an additional $218.60 on top of the original $193.71 that was prepaid. I then called ****** to see why I was charged an additional $218.60 instead of the $53.14 difference my paperwork states. She stated it was for insurance. Insurance options nor prices were ever gone over with her. She stated she would speak with her supervisor and get back to me to see if they could issue a refund. A couple days past and no call from anyone. I then called back and spoke with ****, he said ****** was not in but he could see the notes. He then told me when she would be back in for me to call back and speak with her. A couple days later I call again and she answers. This time she tells me to contact my credit card company. I then call my credit company and tell them I did not authorized the charge. They remove it from my account and said they would handle it from this point. Now I get a letter from my credit card company saying they are putting the charge back onto my account because Sixt Rent a Car provided a receipt that shows the correct amount was billed. I am looking for a refund in the amount of $165.46 and if not resolved I will be added to a class action lawsuit.

  Business Response

  Date: 07/25/2022

  We have gone ahead and approve the removal of the Loss Damage Waiver from your invoice, however, we have been notified that the amount of $218.60 was disputed. As a result of the chargeback, we in **************** can no longer do an invoice correction as this matter is now being handled by our ********************** We have reached out to them to accept the chargeback in order to resolve this complaint. 

   

  Customer Answer

  Date: 08/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/20/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made a reservation for car rental June 13th I paid 572.16$The car rental business is called Sixt I had a dispute for my refund ************ has false advertisements No other options or solutions to their issues or policies Their customer service offers no solutions and leaves customers waiting for a call back After denying my refund, they processed the rental as "Successful" when in reality it didn't and their agents advised and informed to contact expedia about this issue and money were going to be refunded.

  Business Response

  Date: 07/22/2022

  Please provide Sixt reservation number so we may further assist you. The reservation number begins with '99********". 

  Customer Answer

  Date: 07/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Sixt for total of 4 days from ******************** airport. They charged me $400. The car worked fine for 2 days and then on day 3 it stopped working. We got the car jumped thinking the car battery was dead, but the car did not start. The car kept showing an error message about Chasis. We had to get the car towed on day 4. I was charged $100 for towing. I had to spend $100 on getting rideshare services since the car did not work on day 3 and 4. I have been trying to get in touch with their **************** for about 1 month now and have not received any reimbursement for half the car rental charge and towing charges so about $300. I have called them twice, emailed 3 times. One time they emailed me back giving me reference number for my compliant but no follow-up thereafter. I would like to file a compliant because this company did not provide the service that was had agreed upon because their product was faulty and I had to pay $200 out of my own pocket because their car did not work for 2 out of 4 days. I will also attach picture of the car to show you that there was no damage or accident on my part.

  Business Response

  Date: 07/22/2022

  We do sincerely apologize for the issues you experienced during your rental. 

  As a goodwill gesture, we have gone ahead and adjusted the fuel charge by reducing the per gallon cost to local rates. Additionally, we have discounted 1 rental day from the invoice (you were charged for 3 days 6/16-6/19).  Our records indicates that the vehicle was received at our ******* *** Int Airport branch on 6/19/2022 and checked in at 14:05, however, rented out at 15:05 the same day with no vehicle issues during the rental thereafter. No service has been requested on the vehicle either. 

  Based on the above, your request to reimburse the tow charge is denied. 

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 18 May 2022 I booked a rental car from Sixt rental car company online for our trip to ****** (8 Sept 2022). The company sent me a confirmation including the reservation details, credit card charge, and 'important notes' for their 'Sixt Franchisee ******: Lion Rental S.A.' (see attached).One of the important notes said, "You have booked our favorable pre-paid tariff. Please note the ************************ policy for this tariff*.*By making this reservation, you acknowledge that this is a pre-paid rate and will accept the associated charges in the event of a change, cancellation or non-collection of the vehicle.Cancellation: A prepaid booking can be canceled before the start of the rental. In the event of a cancellation, any refund of the payment made towards the rental is subject to a cancellation fee. The cancellation fee will never exceed the total prepaid amount. Cancellations up to 24 hours prior to the scheduled pickup time will result in the collection of a $100 cancellation fee (excl. tax). The remaining prepaid amount in excess of $100 (excl. tax) will be refunded."As our plans had changed, I requested a cancellation 20 July 2022, more than a month in advance of our trip. But instead of the $100 cancellation fee, I was informed I would be charged ****** Euro for cancelling. I contacted their customer support and shared their own confirmation ******************* They are not willing to honor their own contract and insist there is nothing they can do.

  Business Response

  Date: 07/22/2022

  The cancelation policy you have quoted refers to canceled reservations within *****************. For Franchise reservations canceled, the cancelation amount is equivalent to 3 rental days.