Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,266 total complaints in the last 3 years.
1,072 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23485508

I am rejecting this response because:
The problem wasn't the cancellation, but the bait-and-switch tactics from then offering the same car to me at a higher price. The car *was* available, but this was part of a game to pull me in with a low price, and then charge me a higher price.

Sincerely,

***** ******
e, and then re-offer the same car at a significantly higher price.Since I am no longer traveling through ********* soon, I am not requesting the car at the original price. However, I am requesting:- A refund or compensation for the price difference, had I accepted their rebooking offer - A written explanation of why the confirmed booking was canceled - Assurance that this is not standard business practice, and that future customers will not face the same treatment I can provide my original booking confirmation and correspondence upon request. I appreciate the BBBs help in resolving this matter.
Business Response
Date: 06/27/2025
Upon further review of your complaint, our records indicate on 6/8/25 there was a reservation request created, however, it was not a confirmed reservation. On 6/12/25 the branch noted non-availability of the vehicle and cancelled the request which should have prompted an automatic email response indicating such. We apologize for any inconvenience incurred as a result of not being able to confirm your initial request.
Business Response
Date: 07/07/2025
We deeply apologize for any inconvenience caused by the unavailability of the requested vehicle. At ****, providing our customers with their reserved vehicle category is our priority. However, unforeseen circumstances like rental extensions, accidents, or breakdowns can affect immediate availability. In your case, there was not certainty that the requested category would be available upon arrival, hence the decline. If you did proceed with renting the vehicle at the higher rate, we kindly request that you provide a copy of the invoice for further review.
Business Response
Date: 07/22/2025
We are sorry to hear that you were unable to complete the rental as expected. Upon further review, our records indicate that an initial, unconfirmed request for the *** Z4 convertible was submitted on June 8, 2025. This request was reviewed by branch management and, due to an antcipated lack of vehicle availability, was unfortunately denied and subsequently canceled on June 12, 2025. This would have prompted an automatic email notification of the cancellation to your email as confirmed in the attachment you provided.
Regarding your request for compensation, since the original request was never confirmed in our system, we must respectfully decline.
Customer Answer
Date: 07/23/2025

Complaint: 23485508

I am rejecting this response because:
I don't think i'm being heard here. There was no availability problem. When I called in and when I asked in person, I was offered this same vehicle at a higher price. This is a bait-and-switch technique. If the vehicle was available, as I was offered it, why was it not available at the original price? You cannot advertise an item at one price, only to attempt to swap it out at another higher price.

Sincerely,

***** ******
Business Response
Date: 07/23/2025
Kindly note when quoting reservation amounts, the totals offered are real time and do not take into account a past potential amount. We understand in your case the branch could not confirm vehicle availability hence the cancelled reservation request. As a gesture, we are happy to extend a $100 voucher towards a future SIXT pay upon arrival rental reserved at ******** for any inconvenience incurred. If you would like to take advantage of this offer, please confrm acceptance in your response.
Customer Answer
Date: 07/23/2025

Complaint: 23485508

I am rejecting this response because:
The original quoted amount was $465.29, and then I was asked for roughly $750 to book the vehicle. What would feel right to me, is compensation in the difference between these amounts, since that is what you tried to make on me with this bait-and-switch.

Sincerely,

***** ******
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23484605

I am rejecting this response because:

I was left in a compromised position. I had to pay for another rental vehicle due to their malfunction not due to an accident on my part. Additional insurance should not come into play, because it was a mechanical failure. Therefore the **** falls on the company to reimburse me for their failure.

Sincerely,

******** ****** on the phone, and the compromise was that I would receive a call at 4:00 PM so I could exchange the car at 6:00 PM. I did receive the call at 4:00 PM. However, I did not receive the replacement car until 10:30 PM that night. That was 6 hours and 30 minutes later. This was completely unacceptable. What if I had been stranded on the side of the road? Sixt should have done a much better job with the process of replacing the car. I also had to rent a car from a client that day, since I was unable to drive the one I rented from Sixt. That was extra money I had to spend that was unnecessary. I wish to be reimbursed for the extra rental cost I incurred due to this problem. That cost was $125. I have sent this information to Sixt on June 8, and I have yet to receive a response from a person. Also, I was sent an invoice from them and had to submit a form for their claims department (all electronically generated).
Business Response
Date: 06/28/2025
Thank you for taking the time to share your recent experience. We sincerely apologize for the inconvenience you encountered during your rental, and we appreciate your feedback as a returning customer.
We understand how important timely transportation is, especially when you rely on it for your work. While mechanical issues can unfortunately occur, our goal is always to minimize their impact on your plans.
Please know that while we strive to dispatch replacement vehicles and tow services as quickly as possible, we are dependent on the availability and response times of local tow vendors. These can vary based on factors such as location, traffic conditions, weather, and vendor workload. In your case, scheduling the vehicle exchange for later in the evening may also have contributed to the extended wait time, which we regret.
Additionally, we have reviewed the details of your rental and found that there was no coverage option selected. Because of these circumstances, and after careful consideration, we must respectfully decline your request for reimbursement of the $125 rental expense.
Business Response
Date: 07/15/2025
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused by the delay in replacing your rental vehicle. While we understand that mechanical issues can happen, the extended wait and lack of timely communication you encountered during the replacement process were unacceptable and do not reflect the level of service we aim to provide.
We understand how important it is to have a reliable vehicleespecially when you're traveling for workand we regret that our process disrupted your schedule and forced you to seek alternative transportation at your own expense.
As a gesture of our sincere apology, we would like to offer you a $125 voucher toward a future Sixt rental. Should you wish to accept this offer, please reply back with confirmation.
Customer Answer
Date: 07/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a loss damage waiver within the rental agreement. The day of the accident, I noticed the vehicle had got hit as it was parked in street parking, since I was returning that night I got the vehicle towed and told sixt about the damage. A few months went by, and sixt emailed stating they decided to close the case with no claims against me. A few weeks went by and fleet response emailed asking for the full amount of the vehicle. When I contacted sixt, they explained the initial email was sent in error and they are pursuing me for the full amount of the vehicle, they explained the **** DAMAGE WAIVER has been voided due to not filing a police report.
Business Response
Date: 06/24/2025
After review of the ******* ******* file and all available information, we have decided to continue financial pursuit of the referenced damage file.
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ****
Business Response
Date: 06/24/2025
Upon review of ******* Bulls damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****ar was also photographed in a different location than where I left it. I parked it in a curbside space; the photos show it in angled spots in the middle of the lot. The images have no timestamps or metadata, and no proof has been provided that this occurred during my rental.The rental agreement already listed multiple scratches, dents, and bumper issues. Yet Sixt is charging me:$2,012.45 for bumper replacement $503.11 for diminution of value$25 appraisal fee I requested from the branch and claims team: timestamped before/after photos with metadata, a signed return inspection, repair invoices, and chain-of-custody records with prior damage history. None have been *********** a longtime **** customer with Platinum status, and this is my first claim. This mirrors a class action lawsuit over similar Sixt practices:**************************************************************************************************************** I respectfully request this claim be withdrawn immediately.
Business Response
Date: 06/24/2025
Upon review of ******* Buenos damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23481529

I am rejecting this response because:

Sincerely,

******* ********
Business Response
Date: 06/24/2025
Please be advised that every car goes through an inspection upon return of the vehicle, and all damages are required to be logged at that time. Our return process follows comparable quality standards at every Sixt rental branch.

Pre-inspection is required from our renter as per the rental agreement, our agents are not required to be present as they have done it prior to your pickup.
It clearly states on the rental agreement: "It is your responsibility to inspect the Vehicle for damage before leaving our facility. If you discover damage, return to our office and notify us of the damage."
Please note: The damage does not have to be any fault of your own. Damages can occur while the vehicle is parked, or anywhere else while not supervised.

During our investigation, we have reviewed your Rental agreement and we have not been able to find the damage(s) in subject marked with an asterisk where the pre-existing damages are marked.
The damage was captured at the time of the check-in process upon returning with the vehicle (see return check-sheet), and since you have opted out of our damage waiver coverage, you are responsible for the repairs and the associated fees.
After review of the ******* ********** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Extending my appreciation to the BBB for protecting consumers each and every day. Its the work of heros that doesnt get the recognition it deserves. So thank you to the workforce of the BBB offices across ******************

Sincerely,

*** ******
Business Response
Date: 06/24/2025
Upon review of ******* Hintons damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:06/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23476514

I am rejecting this response because:
Sixt has failed to provide the requested pre-rental inspection images that would clearly document the vehicles condition at the time of pickup. Despite multiple requests, they have only submitted a vague post-return photo of the alleged damage, which does not clearly show any scratch. No pre-rental images have been provided to determine whether this damage existed prior to my use of the vehicle.
Additionally, at the time of return, no in-person inspection was performed, and I was verbally told that everything looks good. I was also issued a final invoice with a $0 balance. If Sixts procedure includes photographing each vehicle before rentalas they statethen these images should be available and must be shared for the claim to be evaluated fairly.
Until I receive those pre-rental, timestamped images, I cannot accept responsibility for damage that has not been clearly substantiated.

Sincerely,

******* ***
return logs, and movement records. I received no response to these requests.On June 13, 2025, I received a new email with a formal claim totaling $938.75. No explanation or verifiable evidence was providedonly a general invoice referencing the same undocumented damage.I firmly dispute this claim. I did not cause any damage. I was not given the opportunity for a joint inspection. The provided photos do not tie the alleged damage to my rental. I seek full cancellation of this damage charge based on lack of proof, due process, and standard return protocol. I have acted in good faith and expect a fair and evidence-based resolution.
Business Response
Date: 06/18/2025
After review of the *************** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
We understand that receiving a damage claim can be an unpleasant situation, but we would also like to ask you for your understanding that we cannot waive our claim as this is a financial loss to our company. We kindly ask for your understanding, given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.

Please be advised that you may set up the claim with your Credit card carrier/Insurance provider directly to cover for the loss.

We thank you for your patience and cooperation pertaining to this matter.
Business Response
Date: 06/24/2025

Thank you for contacting the Sixt US Claims Department.

Each vehicle is inspected after each rental prior to being made available for the next rental. By signing the rental agreement, you confirmed the above-mentioned vehicle was handed over to you in a damage-free condition or with the pre-existing damage(s) listed on your contract. Upon return of the vehicle, new damage was discovered and documented.

According to the terms of your rental agreement, you are obliged to return the vehicle in the agreed condition. As this was not the case, we are holding you liable for the damage(s).
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am submitting a formal complaint regarding a vehicle rental with Sixt Rent a Car, made under the name ******* ****** ********, booked on May 29, 2024, and picked up on June 2, 2024, under the following details:Reservation number: ********** Rental agreement number: ********** Invoice number: **************** (dated 06/08/2025)Customer number: ********* Debtor ID: ********** Payment method: **** ending in 959 The total amount quoted at the time of booking was $262.26 USD, but the final amount charged was $457.21 USD an unauthorized overcharge of exactly $194.95 USD. The additional charges were not properly disclosed, approved, or justified.1. Unauthorized Roadside Assistance Charge At the time of pickup, we explicitly declined the optional Roadside Assistance, as the traveler already had active coverage through ***********. Despite this, a charge of $176.19 USD for "Liability Roadside Assistance" was included in the final invoice without our consent.2. Other Charges Without Prior Disclosure The following additional fees were also included, with no prior explanation or approval:Rental Facility Charge Tire and Battery Fee Privilege Fee Recovery Charge These charges were not clearly mentioned at the counter and were not presented for review before signing.3. Fuel Discrepancy The vehicle was delivered with only of a tank of gas, but was returned with a full tank. No fuel credit or adjustment was provided, despite returning more fuel than received.4. Comparison to Previous Rental Experience For context, ******* ****** has previously used other rental companies such as **** and Budget, where similar rentals typically cost around $275 USD, with transparent billing and no unexpected charges. This experience with Sixt differs significantly in terms of billing practices and customer service.Resolution Requested We respectfully request the following:A full refund of the $176.19 USD Roadside Assistance charge.
Business Response
Date: 06/24/2025
At SIXT, our Rental Sales Agents offer various options such as vehicle upgrades, coverages, express toll services, additional drivers, and more during the pickup process. These choices are showcased to renters via a standalone monitor, enabling them to review, accept, or decline these options.

Upon selection and acceptance, any related charges are detailed on the monitor for your review before you accept and sign the agreement.

The binding rental agreement is designed to ensure mutual security and transparency throughout the rental experience.
Kindly note that we have addressed this matter directly with our customer via email correspondence.
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******w-ups.On June 11, 2025, I was finally told my account was unblocked. I requested written confirmation and submitted a full written statement to Sixt (attached), which went unanswered. Now, with my most recent rental, I received a vehicle with a leaking tire and was forced to exchange it again. Ive now been asked to submit a damage reportI will not complete this, as the issue pre-existed my use of the vehicle.I am requesting a formal resolution:1.Written confirmation that my account is in good ***************** of the $70 upgrade fee and $155.88 fuel charge ($225.88 total).3.Withdrawal of the request for me to submit a damage report for an issue I did not cause.If these matters are not resolved promptly, I will consider formal legal action for financial damages, breach of assurance, and reputational harm, and begin publicly documenting this pattern of misconduct.
Business Response
Date: 06/26/2025
Upon a final review of ******* ******* damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Sixt Rent a Car, LLC is NOT a BBB Accredited Business.