Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

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Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,252 total complaints in the last 3 years.
1,059 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/06/2024. I rented a car with six rental Car. I paid $593.82 USD for rental insurance. The vehicle was in an accident. I responded to all of Six Inquiries and Provided proper documentation. However I received noticed that I owe them for damages. Despite purchasing the damage waver. I was told I owe three different prices (on 11/12/2024 $13,575.08 USD, on 11/2/2024 $25,693.60 USD, and on 4/17/2025 $21,705.66 USD. I have emailed documentation that I responded to all of there inquiries. They are purposely trying to cause a breach in the contract to void the damage waver and hold me responsible for the damages.
Business Response
Date: 06/12/2025
After review of the ******* ******** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
Please provide the police deptartment and case number for this accident. If not, please provide the third party's information so we can forward our subrogatoon without this information this will be subject your coverage's being voided.
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a VW Atlas from SIXT car rental at ***************************** on June 2nd and returned it on June 6th. I saw no damage when I rented or returned the car, was in no accidents of any kind and we took very good care of the car. Upon return, the return agent walked around the car to check for damage and saw nothing and said I was good to go. Today, June 10th, I received an email from SIXT saying I owe them $465 for damage to the front right bumper. There is a very zoomed in blurred photo of the supposed damage, but damage is not evident on the u zoomed photos. I cant even tell that it is even really damage at all. I believe they are trying to ***** me for a fraudulent damage claim and are doing so wrongfully in the first place since the agent did a damage check and said I was good on June 6th.
Business Response
Date: 06/12/2025
After review of the ******* ******* file and all available information, we have decided to continue financial pursuit of the referenced damage file.
The renewed contract with the rental branch shows no variances at the time the damage was documented.

Given the background and extent of the damage(s), we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.
Customer Answer
Date: 06/12/2025

Complaint: 23451128

I am rejecting this response because:
SIXT did not address the fact that the attendant did a walk around inspection of the vehicle and said it was good.
The second paragraph of SIXT response has no meaning or bearing to this issue.
SIXT did not address that there is no real damage and the photo clarity is inconclusive at best of anything at all.
SIXT, give an actual response and address the frivolous claim youve made with no substantiation.
Sincerely,

******* *****
Business Response
Date: 06/12/2025
The photogate process typically involves a series of automated vehicle inspection steps designed to enhance the efficiency and accuracy of car rental operations.
The photogate equipment features a series of cameras and sensors that rapidly scan the vehicle's exterior. This technology detects various conditions of the vehicle, such as scratches, dents, paint irregularities, and any damages.
This vehicle in the claim file went through the photogate at the time of check-in and check-out which serves as agent but more enhanced and accurate.
The renewed contract with the rental branch shows no variances at the time the damage was documented.

Given the background and extent of the damage(s), we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.
Customer Answer
Date: 06/13/2025

Complaint: 23451128

I am rejecting this response because:

The photo gate photos do not clearly show any damage at all. Send a video showing vehicle license plate and clear video of the claimed damaged area and include any details of rentals since my return for consideration. I see no damage, just blurred and pixelated images. Your attendant cleared me at the time with no damages, you cannot come back later and try to charge me when I cannot evaluate the claim when your agency cleared me at the time of return. Clear this claim.

Sincerely,

******* *****
Business Response
Date: 06/16/2025
We apologize that our reply could not be a more favorable one but after a careful review of your claim there is no indication that this damage was preexisitng.

Unless you can provide some evidentiary documentation to show that this damage was present prior to your rental period, then we will continue financial pursuit of this claim.

We kindly ask for your understanding and given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract agreed to at the time of your rental.

Thank you for bringing this matter to our attention and giving us the opportunity to review it.
Customer Answer
Date: 06/16/2025

Complaint: 23451128

I am rejecting this response because:
You have shown no proof there is any damage. You provided no unzoomed photos of the damage like you did for the initial rent date. Send unzoomed photos of the damage and also send photos of the date I took the vehicle zoomed in on the same spot.
I will not accept the photos provided as adequate proof of damage. The photo quality is too poor and unclear. You know this.

Sincerely,

******* *****
Business Response
Date: 06/17/2025
Sixt has provided all the photos when the vehicle drove through the Photogate at the *************** location.
Since this damage is considered new at your return and not preexisting, you are found responsible per your terms and conditions of your signed rental agreement.
Customer Answer
Date: 06/18/2025

Complaint: 23451128

I am rejecting this response because:
There is no proof of damage.
Your photos are blurred and pixelated.
Send unaltered photos of damage from same scale and distance of exit photos.
There is no damage to be responsible for.
Sincerely,

******* *****
Initial Complaint
Date:06/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** is sending me fraudulent insurance claim for $343 dollars because it's a low enough value most people won't fight it, I declined the insurance and I didn't cause any damage
Business Response
Date: 06/12/2025
Upon a final review of ******* ******* damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Sixt on 5/2 and returned in 5/3. reservation number **********. When i picked up the car I did a once over and didn't see any damage so i ended up not taking any pictures. I drove from *********** to my home then dropped the car off the next day. I dropped the car off at a designated lot (key drop, no attendant) on 5/3, with no incident along the way. I received a notice of drop off on 5/4 and a standard invoice on 5/8. On 5/14, 11 days after I dropped the car off, I received notice that Sixt was charging me $1,011.43 for 2 scratches on the rims of the car Reference **********. There were no pictures or repair invoices provided to justify such an outrageous amount. The fact there was no incident that would have caused this damage during my 2 drive, the lack of evidence provided, and the 11 days it took from drop off to notice of "damage" made me question the validity of this claim. I looked online and there are a number of people siting similar experiences with this company. It's all very sketchy and frankly reeks of a scam.
Business Response
Date: 06/12/2025
Upon review of ******* Slusarczyks damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 06/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* **********
Initial Complaint
Date:06/10/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from this Sixt location on 2/27/2025 and returned it on 2/28/205. The manager was extremely rude at check-in when the location did not have the vehicle I had reserved. When I mentioned that at other Sixt sites they usually provide an upgraded vehicle of the size required, the manager responded "he wasn't going to give me a free vehicle," which I clearly wasn't asking for -- just a vehicle of the same size that I had reserved. Upon check out of the vehicle I finally received, there was no evident damage on the vehicle when I took it out. I used the vehicle for the day and it was parked in a parking garage overnight (I had the keys). I returned the vehicle with no issues on 2/28. Days later received notification from **** that there was significant damage to the roof of the vehicle and that I needed to submit a response. I did not use the roof / roof rack and the damage photos appears consistent with someone putting something up there. I submitted a response to Sixt regarding the claim and explaining that I had just had the vehicle over night and that it was mostly parked. (attached) After receiving my response, Sixt sent me a final bill which did not reflect additional charges for damages. (attached). Weeks later I received a notification from Fleet Response acting on behalf of **** demanding that I make payments for $650 for damages and threatening to suspend my license in my state if I did not pay. I would like resolution to this issue -- the damages were clearly pre-existing. I'd never thought to inspect the roof of the vehicles I was renting, but now obviously will have to. I'm not sure if this was because of my experience with the manager at check-in or Sixt just looking to recoup damages from whoever they can regardless of whether they've caused the damages.
Business Response
Date: 06/12/2025
Upon review of ******* Pohlmans damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:06/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally rented a car from Sixt through Expedia while my personal car was in the shop. The original rental dates were 4/9/25-4/14/25. My car was finished with the repair earlier than expected. I called Sixt on 4/10/25 and asked if I would get a refund for the unused days if I returned the car early. The representative told me that, ***, I would receive a refund for unused days. (If she had told me no, I would have completely understood a non-refundable rental and I would have kept the car for the remainder of the reservation period.) Since the representative told me that I would receive a refund, I returned the car on 4/11/25. The estimated charge I was given at the return was $170.32 for only the days that I had the car (email estimate of charges attached). On 4/15/25, I received a FINAL INVOICE for the total of all the days that were originally reserved - $310.99 (email and attached invoice attached herein). I called Sixt and Expedia many many times trying to resolve the issue and get a refund for what I was told over the phone. Sixt even told me that they see my call logged on 4/10/25 and that I just needed to go through Expedia as a formality. ******* tried to advocate for me as well, but they were repeatedly told that it was a non-refundable reservation and they dont make exceptions. I do believe that it was a non-refundable reservation, but the representative that I spoke with on 4/10/25 made an error and told me that I would be refunded. I returned the car based on that information, so I do believe that the refund should be made in this case. I am looking for a refund of $140.67, which is the difference between the two final fees that I was quoted.
Business Response
Date: 06/11/2025
Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration caused by the information you received during your rental. We understand how important accurate communication isespecially when it affects your decision to return the vehicle earlyand we regret that you were misinformed.
After carefully reviewing your case, we can confirm that your reservation was prepaid through a third-party provider (*******). Unfortunately, due to the terms of third-party bookings, SIXT is not authorized to issue direct refunds in these cases. Refunds for unused days must be processed through the original booking platform, and as you mentioned, ******* has indicated that the reservation was non-refundable.
That said, we fully recognize the inconvenience and the misunderstanding caused by our representative's statement. As a gesture of goodwill, we would like to offer you a SIXT rental voucher in the amount of $150. This voucher can be used toward a future rental with SIXT and will be valid for 12 months from the date of issue.
We hope this helps to make up for your experience, and we truly value your feedback as it allows us to improve our service and training. If you would like to proceed with the voucher, please let us know and well be happy to issue it promptly.
Customer Answer
Date: 06/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Customer Answer
Date: 06/13/2025
Hello
I have not received any email/notification of the credit from Sixt.
How will I get that?
Thank you!
*******
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented a car from Sixt at ************* from November 17 to 18, 2024. Paid $136.36. Returned the car with no incidents and in the exact same condition as rented. No inspection was done at drop-off, and I wasnt informed of any issues.A few days later, they sent an email claiming I caused damage and that I owe $1,237.50. No proof was provided that the damage occurred during my rental period just vague photos of scratches. They also never shared any photos of the car prior to my rental or any signed inspection report. I believe this is a common issue with their company .
Business Response
Date: 06/10/2025
Upon review of ******* Artemenkos damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 06/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented from ****. As you know by now, they are a very dishonest company. They have a collection agency chasing me for an amount that was paid immediately on my credit card. This company even filed a false claim on my equifax credit report which is hurting me. i have attached the proof of payment from my credit card company as well as the copy of the detrimental false credit agency filing.
Business Response
Date: 06/11/2025
Thank you for reaching out and for providing the documentation related to your concern. We understand how upsetting and serious this situation is, especially when it involves your credit report and a collections notice.
We want to assure you that we are actively investigating this matter further with our accounting team, including a thorough review of the payment records and any communication with the collection agency. Your proof of payment has been received and will be included in our review.
As soon as we have the outcome of our internal investigation, we will follow up with you directly. Please know that we are treating this issue with urgency and will work to resolve it as quickly and fairly as possible.
Customer Answer
Date: 06/11/2025

Complaint: 23443941

I am rejecting this response because:

They have not resolved it. When I get notice that they have corrected this error and have removed it from my credit report I will be satisfied.
Sincerely,

******* ******
Business Response
Date: 06/19/2025
Upon further review of your inquiry, our Accounting team has advised they could not find any case passed along to a debt collector from their department in reference to your rental. Please find the attached copies of the supporting documents reflecting your payments. We kindly ask that you dispute the matter with the collection agency.
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/11/2025 I accidently entered the wrong dates for a rental car and clicked to purchase said rental car from SIXT. I did this through *******. Upon receiving the receipt, I realized my dates were off and quickly changed the dates for the rental. The reservation was changed within 12 hours of the initial reservation being made. This was not in close proximity to my pick up date. The reservation was for the same amount of time and the same total dollars, just two different dates in May. SIXT charged me an $100 fee for this change. Both ******* and **** have said that they are happy to give me my money back, however, both are stating they need approval from the other company. I do not have the ability to make them speak to one another, so I do not know how to proceed to get my money back. I have asked to speak to a manager at **** at this point, but will likely have to contest the charge with my credit card. Reservation numbers: ********** & **********
Business Response
Date: 06/11/2025
We sincerely apologize for the inconvenience caused by Expedia continuing to redirect you to SIXT. We understand how frustrating this situation can be.

Kindly understand that, given the reservation ********** being booked and prepaid through ******* and canceled, we are unable to proceed with your request for a refund. Know that we have no access or information on the form of payment used at the time of booking and while we would like to offer options, it is regrettably not possible. To assist you further, we have documented your correspondence with SIXT and indicated that we do not object to your receiving a full refund for the cancellation in view that you created another reservation **********. The resolution of this matter would now be in the hands of Expedia, and they need to partner with the ************ Team to address and resolve it.

We genuinely appreciate your understanding.
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/21/2025 I picked up the rental vehicle ( no one from the company inspected the vehicle). Due to heavy rain I rushed into the vehicle and drove off. I immediately noticed the windshield wiper had a wire hanging. When I got to my location I inspected the vehicle and also noticed the license plate was hanging off and there was a small **** on the passenger side mirror. I fixed the windshield wiper and attached the license plate correctly. I didnt notify them about the **** in the side mirror because of how smell it was and it looked like it could be wiped off. I returned the vehicle with a full tank on 5/26, after checking the vehicle with their employee he says theres a small **** on the side mirror but they wont charge me. I told him that it was already there and went to get a manager. After inspecting with the manager they said they would not file a claim for the side mirror. The next day I get an email where they say they are going to charge $39.99 for 1/8 of fuel mileage missing and they would refund the rest of my deposit. Then for whatever reason the next morning I get an invoice saying theyre charging $150.00 for cleaning and $143.00 for fueling totaling $293.00 in New charges.
Business Response
Date: 06/11/2025
Thank you for contacting us and providing detailed information regarding your recent rental experience. We sincerely apologize for any confusion and frustration caused by the post-rental charges, and we appreciate your patience as we look into this matter further.
We understand your concerns regarding the condition of the vehicle at pickup, your efforts to resolve minor issues yourself, and the conflicting information you received upon return. Please be assured that we take such matters seriously and are currently working closely with our accounting team in view of a chargeback that has been initiated through your card provider.
As part of this process, all relevant documentation and communications are being reviewed thoroughly to ensure an accurate and fair resolution. While the chargeback investigation is ongoing, we are unable to process any additional adjustments directly. However, we remain fully committed to cooperating with your card issuer and providing any necessary documentation to support a timely resolution.

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Sixt Rent a Car, LLC is NOT a BBB Accredited Business.