Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sixt Rent a Car, LLC has 128 locations, listed below.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3900 NW 25th St STE 414 Miami, FL 33142-6705

• 

  Sixt Rent a Car, LLC

  1366 S Federal Hwy Pompano Beach, FL 33062-7209

• 

  Sixt Rent a Car, LLC

  1610 Washington Ave Miami Beach, FL 33139-3107

• 

  Sixt Rent a Car, LLC

  279 N Federal Hwy Boca Raton, FL 33432-3923

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sixt rental from the ****** airport sent T&P auto a supposidly damaged car that I had rented. I disagreed with the damage so I called T&P spoke with ******. The first call she was congenial and said she would get back with me. She never did I called numerous times and she was avoiding my call. I finally got her to answer and this time she was ***** said she cant comment on the repair. After looking at the pics it looks like a clip came out and up on further research found out the bumper was previously damaged. They charged Sixt $454 to basically put a clip $5 clip on as u can see by the pics that is all that happened no wonder she doesnt want to discuss the details with me. The whole thing is very Suspect and I would like some answers. I will not pay for a repair that I am accused of when I cant get an honest answer. Bottom line is I got stuck with a shady bill and the body shop wont give me any answers why because it appears to be borderline fraud as you can see no crash damage just appears to be a faulty clip or s**** but the body shop wont give me any details very shady company

  Business Response

  Date: 12/06/2022

  The file has been settled and now closed.

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car online before our vacation from Sixt . our plane was delayed . When we arrived at the airport in ********* ********** the sixt business did not have anyone there it was all shut down for the night. We were stuck we had to rent from ****** We were there for our daughters wedding. Traveling with 9 family members . **** refuses to give us our money back , they rendered NO service to us . They were unavailable, how are you suppose to rent from someone who isn't there. It just isn't right .

  Business Response

  Date: 11/18/2022

  We are unable to locate your reservation with the information you have provided. Therefore, we kindly ask that you provide us with one of the following information:
  
  1. Sixt Reservation number (generally, a 10 digit number starting with "98" or "99"********).
  2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
  3. Date of rental pick-up, Main driver's name, and pick-up location.
  
  Once received we will further investigate and obtain root of cause for resolution.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ********** Rented a car from this company in June and have been trying to go back and forth with them since day one. The reservation was under my friends name, *****************************. I Rented a small car, got there and only had huge suv, manager didn't care and would not come out to talk to me even tho he was one room over and could be heard. The employee even told me he was there but he was not going to come out and help. Needed a car for my time there so I accepted the Suv. The employees stated the suv was fully fueled. The gage showed the suv had 300 miles range. At the end of the trip i refueled and the car went all the went up to 560 mile range. This means that the car was not actually full when I picked it up. It is not my responsibility to refill a car for miles i didn't even drive. I spent a total of $52.01 to fill up this suv. The car should have been completely full when i picked it il but there was no way for me to tell that until i had to return the suv I brought this right up to the associate at Sixt and he stated he could not do anything and to email his manager. I have emailed and get no response, i have called numerous times and get hung up on, transferred and just put on hold with no answer. This is ridiculous and I expect the company to reimburse me. I have been attempting to settle this for almost 2 months now. The total for the rental was $261.77 and I spend $52.01 to fill the suv up. They even charged my friends cars $261.77 as i paid $40 for insurance but on their invoice do not even list that. I expected the company to act and give me a reimbursement for the gas. There have been numerous tickets put out by the customer service line yet this company location refuses to act

  Business Response

  Date: 11/18/2022

  We are unable to locate your reservation with the information you have provided. Therefore, we kindly ask that you provide us with one of the following information:
  
  1. Sixt Reservation number (generally, a 10 digit number starting with "98" or "99"********).
  2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
  3. Date of rental pick-up, Main driver's name, and pick-up location.
  
  Once received we will further investigate and obtain root of cause for resolution.

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details Expedia:-8/31/2022 -$411.46 to sixT -Collected at sixTcheckout -Car rental $361.46, Taxes and fees $117.69, Base price $243.77, Collision Protection $50.00 -Car Details: ************ Rav 4 Rental will fit 5 people"-****** RAV 4 or similar -Midsize -Automatic Transmission -Unlimited Mileage -Nature of dispute: SixT notified me day of pick-up that they no longer could provide this car booking and I'd have to book a separate reservation for more money. I never received service from SixT as they could not provide a rental.Confirmation: #**********

  Business Response

  Date: 11/18/2022

  We have reached out to the **************************** location requesting feedback on your Reservation **********. Once an update is received we will reach out to you via email. 

  We appreciate your patience. 

   

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a car rental in *********** using a **** debit card, the company mentioned since it's a debit card, a security payment of $ ****** must be done in order to rent the car, I accepted and they charged the rental fee (USD$ ******) + the security hold (USD$ ******) this amount to my card on April 11, 2022, so the total amount charged on April 11 was USD$ 313.93.The car was delivered on April 12th, I expected to have the refund at least in the beginning of May according to the 10 Business days policy.After the mentioned period, I reached the company via email to custom service, and every time a different agent asks to wait another 10 days. Additionally, they requested the financial statement of the card and evidence where the $313.93 are reflected. This evidence has been sent to the company on 5/3/22.The company committed to refund the security hold (USD$ ******) in the next 10 business days, but until today (16/06/22) the refund has not been received.

  Business Response

  Date: 11/18/2022

  We are unable to locate your reservation with the information you have provided. Therefore, we kindly ask that you provide us with one of the following information:
  
  1. Sixt Reservation number (generally, a 10 digit number starting with "98" or "99"********).
  2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
  3. Date of rental pick-up, Main driver's name, and pick-up location.
  
  Once received we will further investigate and obtain root of cause for resolution.

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18383759
  
  Thank you very much for the response. Attached is the pick-up receipt showing the initial charges.

  Here is the rental information

  1. Sixt Reservation number: 9919050833

  2. Sixt Rental Agreement number: 9484185918

  3. Date of rental pick-up: 04/11/2022

      Main driver's name: ********************************

      pick-up location: CAR RENTAL ******************* (***), 9000 ********************, 90045-4703, ***********, **.

   

   

   

   
  

  
  
  *******************************

  Business Response

  Date: 12/06/2022

  Thank you for bringing this to our attention. We do sincerely apologize for the delay in resolving your inquiry. 

  At this time, we have escalated this matter along with your bank statement to our Credit Card Support team for further review. 

  As soon as an update is available, you will be contacted promptly via email. 

  We appreciate your patience. 

   

   

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18383759
  
  I am rejecting this response because:

  There is not still a response from the business.

  Sincerely,
  
  *******************************

  Business Response

  Date: 12/27/2022

  Good Day,

   

  I sincerely apologize for the long wait. I have resent the information that you forwarded to us including the bank statement.

  For the long wait I would like to offer a 150 voucher off your your next rental with us.

  Please advise if you accept so we may send it to you.

   

  Thank You for your continued patience. 

  Customer Answer

  Date: 12/28/2022

  Good Day.

  Thank you very much for your offer and taking the time to respond. I appreciate the diligence.

  Sadly, I must decline the offer since the original request is related with the USD$ 200,00 for the pending refunds and I prefer the refund instead the credit.

  Thank you.

  Business Response

  Date: 12/30/2022

  Hello,

   

  Thank you for you patience we are awaiting a response from our accounting team. Please continue to bare with us.

   

  Thank you 

  Customer Answer

  Date: 01/10/2023

   
  Complaint: 18383759
  
  I am rejecting this response because:

  Still waiting for business response and refund.

   

  Business Response

  Date: 01/17/2023

  We do sincerely apologize for the length of time this matter is taking to be resolved. 

  We are currently awaiting feedback from our Accounting team. We kindly ask for a little more patience to finalize the investigation.
  
  Once we have received all required information, we will immediately reach out to you with our response.
  
  Thank you for your understanding.

  Business Response

  Date: 05/08/2023

  According to documentation this matter has been resolved. Can you kindly confirm?

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 18383759
  
  I am rejecting this response because:

  Sadly, not, administrative silence from January 17, 2023, no solution or comments from that date.

  In January 17, 2023 Sixt mentions is still under investigation. not a solution. 

  ----------------------------------------------------------
  From the Business on Tuesday, January 17, 2023
  We do sincerely apologize for the length of time this matter is taking to be resolved. 
  We are currently awaiting feedback from our Accounting team. We kindly ask for a little more patience to finalize the investigation.
  Once we have received all required information, we will immediately reach out to you with our response.
  Thank you for your understanding.
  -------------------------------------------------------------

  Sincerely,
  
  *******************************

  Business Response

  Date: 05/10/2023

  Thanks for replying *********************** 

  Documentation shows that an email was sent to you on 3/21/2023 with an update from our ********************* regarding your inquiry.

  The feedback we received from our colleagues is that Sixt did not charge the authorization amount of $***.93 USD. 
  
  Kindly note that for each H323938***13036323937H with Sixt, a security hold is placed on renter's card account as a pending amount that reflects for the duration of the H323938***13036323937H. In this instance, an amount of $***.93 (including $200.00 security deposit) was processed as a pending authorization for the duration of the H323938***13036323937H. Once the H323938***13036323937H has ended and an invoice has been generated, the pending amount vanishes and does not reflect back onto the account as a credit refund. The H323938***13036323937H amount is then charged. 

  This means that if there is no pending transaction in the amount of #***.93 USD reflecting on your account from **********************, then the hold has already been released. We only charged $113.93.
  
  I would recommend to reconfirm this information with your financial institution as we have received confirmation that you were not charged the security deposit. 
  
  We appreciate your patience and understanding. 

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from the ****** air port location. I returned the vehicle on time it was a white ****** altima, the attendent said everything was good. Two weeks later I get a message saying there waas damage to the car. I didn t damage the car. ******* said everything was fine when I dropped the car off. They e mailed pics which looked like a malfunction on the vehicles part a s**** came loose and now they want to bill me approx $600. When I called the body shop where the car was fixed the manager said **** told her not to comment on the dammage. This is very suspect . I now canT even get a manager on the line to talk to at Sixt. From my perspective I was told the vehicle was fine, it looks like faulty equipment from the pics or a Sixt personnel had to have made the damage after I dropped the car off. Very shady also is they told the body shop not To discuss what the repair was. Why ? If iT is a legit repair what iS there to hide? I demand not to have To pay this bill

  Business Response

  Date: 11/14/2022

  After review of the ******************** file and all available information, we have decided to continue financial pursuit of the referenced damage file. Communications of our file have previously been sent using the contact information provided at the time of their rental. This file is currently being handled by an external provider to address any outstanding balances . This damage was noted during your check in inspection by the receiving branch. Once damage has been documented, a claim is initiated, and the ********************** is responsible for reviewing the available information. We apologize if you misunderstood, however, there are no notes on file excusing these damages or advising us that this has already been finalized.Since this damage is considered new at your return and not preexisting, you are found responsible per your terms and conditions of your signed rental agreement. 
  

   

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18381711
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2nd I booked reservation via Travelocity with Sixt for one day car rental in ******* O'Hara airport. Pick up date was November 8, 9am. Amount to pay at register was $70.88. I received confirmation ********** and I thought it would be as any other car rental. I was wrong. Sixt employee at register requested my driver's license and I gave her my plastic license which expired 2 days ago, my printed copy of my renewed driver license (because state of ******** does not give you new plastic license right away, you have to wait for it in the mail). I also gave her my ** passport. And she told me that Sixt is ***************** they do not know how it works in *** and she will not honor my reservation unless I show valid plastic license. My printed renewed license says it is valid as plastic. If Sixt ignores ** laws and regulations, why do they work in **? I had to get rental car from Hertz, which took my license without questions but because it was immediate rental, I had to pay over $150. If I knew, I would reserve my car with ** company earlier and save over $80. I would like Sixt to pay me these $80 and to learn ** federal and state laws, otherwise get out of ** and work only in their Europe.Regards, ****.

  Business Response

  Date: 11/11/2022

  Good Day,

  We truly apologize for any miscommunication. However, per our terms and conditions which are listed online at https://www.sixt.com/rental-information/#/-

  Driver's License Requirements:

  
  The renter and all authorized drivers must present a valid, unexpired, and original driver's license at the time of the **********************. The driver's license must be in good condition and valid for the entire rental period. Temporary Licenses are only accepted when presented alongside the original expired or voided driver's license. Photocopies, digital licenses, Learner's Permits, and driver's licenses with driving restrictions will not be accepted. All drivers with a non-US driver's license must produce a valid passport at the time of rental.

  This information is detailed under our *** information. We also show that you reserved through Expedia and any refunds, changes etc. must be made directly with them. Thank you for allowing the opportunity to review.

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18379396
  
  I am rejecting this response because I strictly followed Sixt rules: I provided current valid driver license and since it was temporary, I also provided my expired plastic driver license. Exactly as per Sixt response. Please read my complaint before answering. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/06/22 I rented a vehicle from Sixt Rental on ******* Beach ** on 10/11/22 I returned the vehicle to Sixt Rental *** Airport, in the same conditions it was giving to me. A invoice was sent to me with the final charges. On Oct 12 the final charge was processed however my security deposit was not returned. I called customer service who assured me that these were the final charges and deposit would be returned within 15 business days. On 11/01/22 well pass the 15 business days i called to asked about my security deposit i was told to send my bank statement to prove the deposit was not returned. I was not comfortable with that so I told the representative that I would dispute the charge with my bank. A week later, today 11/08/22 I received a new invoice with a false special cleaning fee of $200.They are making up a charge a month later to justify keeping my deposit and its a lie. The vehicle was returned exactly how I got it. I even took the time to remove any trash that *** have been in the vehicle when I returned it. All vehicle need to be vacuum before putting back in the fleet. I did go to the beach so there was no sand to make vacuuming this vehicle special. I don't smoke, no one threw up or spilled anything so there was definitely nothing special about sanitizing your vehicle before adding it back to the fleet.

  Business Response

  Date: 11/25/2022

  Good Day,

   

  We have reviewed your rental agreement with us and have removed both charges. You do apologize for the inconvenience, as  I was able to confirm the vehicle was returned with the same amount it was taken out with 4/4. The cleaning fee was removed as we requested the branch to provide further information and it wasn't received. Thank you for your patience. Please allow up to 10 business' days for any refund to return to the payment method on file.

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a request to rent a car back in 2021. I was not able to complete the reservation and cancelled. I received a bill from a collections agency today stating that I owe $100??? They are saying I did not cancel in time. Is this legal?

  Business Response

  Date: 11/10/2022

  Hello *******, 

   

  Our cancelation policies are:

  
  A prepaid booking can be cancelled before the start of the rental. In the event of a cancellation, any refund of the payment made towards the rental is subject to a cancellation fee. The cancellation fee will never exceed the total prepaid amount.
  - Cancellations up to 24 hours prior to scheduled pickup time will result in the collection of a $100 cancellation fee (excl. tax). The remaining prepaid amount in excess of $100 (excl. tax) will be refunded.
  - Cancellations within 24 hours prior to the scheduled pickup time will result in the collection of a $200 cancellation fee (excl. tax). The remaining prepaid amount in excess of $200 (excl. tax) will be refunded.
  - No refund will be issued in case of cancellation after scheduled pick up time.
  Booking changes and cancellations can be made online or by writing to: www.sixt.com/service, Sixt Rent a Car LLC, ******************************************************************* / E-Mail: *************************
  
  No-show
  No refund will be issued in case of failure to pick up your vehicle (no-show).
  
  Late pick up or Early Return
  No refunds or credits will be issued for unused rental days once the vehicle is rented.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Sixt at the *********** Airport location between March *****, 2022. I purchased collision damage coverage from Rentalcover.com. I did not hit the car, or got involved in any accident during my rental, and I returned the car. I would like to mention that the car had several minor damages already, as you can see in the rental car agreement. Upon my return, Sixt reported me a new damage, which is a scratch in an Aluminum rim. I responded to them that I did not cause the damage, and I am not aware of it. For the next couple months, I did not hear anything from them, and finally they sent me an email on August 1, 2022. They requested me to pay for the damage. I responded to them and refused to pay for the damage which I believe I did not cause. Additionally, the car was being used for an additional 4 months, as it can be seen in the service report. I found this really strange because the damage was not critical and the car did not become unusable for their service. Moreover, the mileage increased **** more before they repaired the rim. Therefore, I can not know if some other customers of them caused another damage or not. Lastly, if the scratch on rim is a reason to replace it, why did they give me a car with scratches on the other rims at the beginning? This situation is really strange for me, and they did not give me an explanation for these questions. Still, I made a claim on Rentalcover.com, because I thought I already had coverage for such damage. Unfortunately, they denied my claim too and refused to pay for that because I claimed in the beginning that I did not cause the damage. Sixt also denied my appeal and sent me a reminder for the payment. It is really frustrating to get punished from both sides, even though I do not have any fault in this case. I believe I did not cause any damage, and I already got insurance. However, I am the one who should pay for the damage, and I don't think it is fair as a consumer.

  Business Response

  Date: 11/14/2022

  After review of the Ertugrul Kutuk's file and all available information, we have decided to continue financial pursuit of the referenced damage file. Communications of our file have previously been sent using the contact information provided at the time of their rental. This file is currently being handled by an external provider to address any outstanding balances. Each vehicle is inspected after each rental prior to being made available for the next rental. By signing the rental agreement, you confirmed the above-mentioned vehicle was handed over to you in a damage-free condition or with the pre-existing damage(s) listed on your contract. Upon return of the vehicle, new damage was discovered and documented. According to the terms of your rental agreement, you are obliged to return the vehicle in the agreed condition. As this was not the case, we are holding you liable for the damage(s).
  Should you have any documentation showing the damage(s) to be pre-existing, we kindly ask that you send them for review.

   

  
  

  Customer Answer

  Date: 11/17/2022

   
  Complaint: 18373038
  
  I am rejecting this response because: Sixt keep saying exact same things and did not answer my concerns again. I'd like to explain one more time, the car already had several minor damages, and some of them are the same type, scratch on Aluminum rim. Obviously, this type of scratch can not be a reason to replace the whole rim, it does not affect the car's operation. I do not understand why they did not replace the rim right after my return then, if the damage is critical. They decided to send the car to the service 4 months after my return. The car was being used by their customers for additional 7K miles during this period. Clearly, I did not cause any financial loss for Sixt. Moreover, I can not know if someone ********* any other damage to the rim after me, so that they had to replace it, because scratch is not a reason to replace the rim. If it is, why did they give me a car has scratches in other rims? I believe this is not an ethical behavior to a customer, and I've read many similar bad reviews online about them. Therefore, 800$ charge for this is certainly an inequity, and I do not accept it. 
  
  Sincerely,
  
  Ertugrul Kutuk

  Business Response

  Date: 12/14/2022

  Upon review of Mr./Ms. ****** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 12/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for your help and Thanks to the Sixt to resolve the situation.
  
  Sincerely,
  
  Ertugrul Kutuk