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Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Important information

  • Customer Complaint:
    This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sixt Rent a Car, LLC has 128 locations, listed below.

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    Customer Complaints Summary

    • 2,262 total complaints in the last 3 years.
    • 1,061 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A Sixt rental car reservation was made in *****, ******, using my name, address, and email, but I did not make the reservation. The last 4 digits of the credit card used to pay for the reservation did not appear to be my credit card. I first contacted Sixt via email on June 26, 2022, due to concern for potential identity theft or fraud. I then called Sixt customer service on June 27, 2022. The agent that I spoke with stated that I would receive either an email or phone call regarding this issue within ***** hours. I received neither. I called Sixt customer service back on July 1, 2022. The agent that I spoke with stated that I would receive a phone call within 24 hours. Again, I did not receive a phone call. I then emailed Sixt, again, on July 5, 2022. The email response from Sixt on July 11, 2022, states that they were currently investigating my claim. I was not provided with any timeline of resolution. It has now been almost 2 weeks since the last communication from Sixt, and nearly 1 month since I first emailed Sixt about this.

      Business Response

      Date: 07/25/2022

      We're very sorry to hear that you have not been contacted by an agent in our ******************** We suggest checking your email inbox or your Spam since this department is email based. Nonetheless, we have gone ahead and escalated your complaint for immediate attention. Thank you for bringing this matter to our attention. 

      Customer Answer

      Date: 07/26/2022

       
      Complaint: 17615067

      I am rejecting this response because: I was told my complaint was already escalated during my phone calls on June 27 and July 1, and that it was being investigated according to emails from Sixt in early July.

      Sincerely,

      ***************************

      Business Response

      Date: 07/29/2022

      Good Afternoon ***************************,

      We understand you have suspicion of an act of fraud. After reviewing your inquiry we were able to discovery this rental agreement was created via a third party website (*************************.). Unfortunately if this was in fact an act of fraud we unfortunately would not be able to determine if this is true. Our best suggestion would be to contact your financial institution to chargeback/dispute the charge or contact booking.com the third party to submit your request with them as they would have more insight as to how this occurred should you have any additional questions feel free to contact us again.

      Thank you!

      Customer Answer

      Date: 08/02/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Sixt Rent a Car, LLC is NOT a BBB Accredited Business.

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