Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sixt Rent a Car, LLC has 128 locations, listed below.

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  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3301 Coral Way Unit 106 Miami, FL 33145-2261

• 

  Sixt Rent a Car, LLC

  4332 Collins Ave Miami Beach, FL 33140-3288

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  Sixt Rent a Car, LLC

  705 5th St Miami Beach, FL 33139-6517

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  Sixt Rent a Car, LLC

  3025 SE 6th Ave Fort Lauderdale, FL 33316-4025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a rental car from SIXT Rent A Car at the ******, ******** Airport for my family trip which turned into a nightmare! Upon trying to pick up our car, they claimed to not have any cars in the class reserved and stated I would need to upgrade for an extra fee. After a long process past 12:40 AM, we tried to find our car in the very dimly lit parking lot only to find the car could not start! When we tried to walk back to the office for help, they turned the office lights out and drove away watching us wave them down to help us---unbelievable to leave us stranded with kids in a dangerous area!! After making 4 calls to the main reservation number, explaining the car was not drivable, and requesting to speak with ******, the "manager" of the ************** office, no call back was received within the 24hr period. Given that, I called again for a full refund as we could not be without a vehicle. No refund has yet been received for a car that never started! They owe a full refund along with reimbursement for our Uber ride all the way to our hotel!! This company is committing fraud by charging for services never rendered. I have continued to contact the company many times thereafter in an effort to obtain my $725.22 and ask how they could dare charge an additional $500 when they already owe a full refund for a car that remained on their lot?!!

  Business Response

  Date: 08/01/2022

  Good afternoon,

  We apologize for the inconvenience this may have brought to your car rental experience with Sixt. Please be advised at this time our records show any charges/deposits we processed have been released or refunded in full. We also discovered this reservation was created via a third party website (Expedia.com) we recommend reaching out to third party as far as any refund request you may have. Again we apologize for the experience you had we aim to provide premium customer service and ********************** vehicles and if you accept we would be more than happy to provide a voucher that can be used towards your next rental with Sixt. If you have any additional questions feel free to contact us again.

  Thank you.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental car from 12/17/21-12/20/21 Company listed damage to windshield when vehicle was picked up. 4 months later received an invoice for damages already listed on windshield that was stated on pick up invoice. Company stated they needed me to prove the windshield chips were already there. I stated I didn't take pictures as the invoice was already to have noted the damage. They sent pictures to me showing the damage, which was the ones listed on invoice. They stated they were new and could not prove or show me the old ones. I asked for a manager to speak to, they didn't have one, they just told me I needed to pay. *********** is threatening me to send me to collection agency and "reserves the right to take further measures available under contract and law to pursue this claim" about damage that was already listed. I can't claim such damage on my credit card as this invoice needed to come within 90 days of rental. Company trying to extort money.Damage No: SX-**********-****** Registration No: FL-CTSI24 What I owe is listed as When I received the final invoice it states I owe 113,32. Not sure if this payment is $113.32 or $113,320 as the invoice isn't properly written either.Also the photos I was sent all had ***** front dashes, however the last photo sent was pictures of a black dash. Clearly showing two different cars.

  Business Response

  Date: 07/29/2022

  After review of the ******************** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
   Notwithstanding, we reached out to **************** and will work out an amicable resolution.

  Customer Answer

  Date: 08/01/2022

   
  Complaint: 17626216
  
  I am rejecting this response because:  The pictures that the damage is listed on the pick up agreement are the same damages to the windshield that I am being billed for.  If they can prove that a third chip occurred while driving in ************ miles for 91 total I will gladly pay.   
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/05/2022

  Upon review of Mr./****************** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Sixt Rental Car in February. Since then it has been a nightmare. There was a line that I noticed on the windshield and it was spreading. On further evaluation I noticed it was coming froma spot around the top of the windshield. I called the Sixt number that I had and reported my findings on Thursday2/24/2022(the day before I returned the car). I also pointed out the area to the Lady who was accepting the car return when I came to drop the car off at the airport. I noticed that the line was expanding/ getting longer. I called them to explain the issue and to see what else they needed from me. I had also provided them with my insurance company, *** at the time of rental. They basically ignored me. I assumed they saw my email and took care of the problem with their insurance. I therefore missed emails from them as I have been very busy. All of a sudden a few days ago I received an email from them telling me I owe them money for the repairs. I have attempted to call all their multiple numbers multiple times and cannot get anyone on the phone. No one responds to my emails disputing the claims. I am very frustrated as I want to resolve this issue fairly.Thank you so much.

  Business Response

  Date: 07/29/2022

  After review of the ******************** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
   Notwithstanding, we reached out to **************** and will work out an amicable resolution.

  Customer Answer

  Date: 07/30/2022

   
  Better Business Bureau:

  
  I received a call from  a Sixt rental Company staff. Initially, she offered to reduce some of the  amount charged on the ****. We discussed about using my insurance company since I have insurance.I gave them my insurance company number and policy number. She told me that they will work with the insurance company to see what the insurance company will cover. The lady seem quite helpful and said if my insurance company does not cover the total amount she will wave the balance. I also believe I mistakenly asked to be removed from notifications from  the Better Business Bureau. This was an error. Can you please reinstate me/my email if that is the case. I did not intend to reject those emails.

   

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from SIXT in *******,** for one day and returned it the next day. There were no issues with the car and no damage was done to the car. I received an email from them shortly after that the car was returned with damage. I filled out the form that they sent declaring that no damage was done by me or anyone else. Today, over a month later I received an email from them telling me that I had a long term rental and I needed to sign new paperwork for a two week rental. I did not rent a car for two weeks, only the one overnight rental. The invoice number was a different number than my rental so obviously there is some confusion at their end.

  Business Response

  Date: 07/29/2022

  Upon a final review of Ms. ********** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service her rental needs in the future.

  Customer Answer

  Date: 07/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************