Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3301 Coral Way Unit 106 Miami, FL 33145-2261

• 

  Sixt Rent a Car, LLC

  4332 Collins Ave Miami Beach, FL 33140-3288

• 

  Sixt Rent a Car, LLC

  705 5th St Miami Beach, FL 33139-6517

• 

  Sixt Rent a Car, LLC

  3025 SE 6th Ave Fort Lauderdale, FL 33316-4025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description of Complaint:I rented a car through Orbitz on Aug 3rd at 7:35pm using my **** Debit card with Sixt Car Rental. I immediately tried to call and do an online check in but was told I could not and no changes could be made. I arrived to pick up my car in the morning at MCO airport and was refused car rental because my card was a **** Debit card. This was the same card that I used for the payment Orbitz travel confirmation - Aug 4 - (Itinerary # **************). I told them I had not credit cards on me and this was my only form of payment. I was told that I would have to cancel through Orbitz and get my refund. I immediately called ****** standing there at the counter and they told me my refund claim was filed. I got an email 72 hrs later that my refund was denied for a No-Show based on policy. The car rental clearly refused to rent to me. The entire process was a scam I felt as they immediately told me that I couldn't check in. There is a $200 charge for less than 24 hr cancelation which would apply if that was even the case. But they completely refused to rent to me with my debit card that was already charged and then refused any kind of refund claiming that it had to go through Orbitz. They then denied my request for refund.

  Business Response

  Date: 08/11/2022

  Good Day,

  
  I have read your information. I would like to assist you however I am unable to locate your information in the system using what you have here. If possible please email us directly at ******************************* with your reservation or rental agreement number and more details about your experience. Please include BBB#******** in the subject line.  We look forward to hearing from you. - Shi

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a rental car with expedia for sixt rent a car when i go there they didnt have any cars available that i wanted therefore i never booked the reservation with them. They were giving me a hard time getting back my refund despite the fact i didnt get the car. I filed a dispute with chase bank and received back the funds, just to get the claim reversed a month later. I got expedia on the phone and was told that they were going to reach out to sixt rent a car to get a refund request. Sixt rent a car is refusing to reply back, when u call sixt rent a car they tell me to speak to expedia again and resend the email to the leisure department that is already refusing to answer me now No one is giving m any real help and they took 575 dollars from me for nothing

  Business Response

  Date: 08/11/2022

  Good Day,
  I would like to assist you. However I am unable to locate your rental information in our rental system using your name *************************** and email address  *************************.  I also searched our email system using the email address ************************* and received no results.  When you can please email us directly at  ******************************* with your reservation or rental agreement number and more details about your experience. Also included BBB#********  in your subject. We look forward to assisting you. - Shi

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from SIXT at ***, the rental process was not that friendly to begin with, anyways , after driving Sixt car for few days , the car had some problems and I call their customer service **** who told me to bring car to *********** for a exchange. I had to spend almost half of my day and gas to bring the car to them back over *************************************************************** for my time and gas, instead they WRONGFULLY CHARGED me for gas and extra hour, when I returned the car with FULL GAS AND HOURS BEFORE MY RETURN TIME . I was told when I returned the car that a manager will give me one day at no cost due to my inconvenience , but instead when I reach their customer service after receiving my invoice for to fix my invoice for extra hour and gas charges , and inquired about the one day refund , they told me because they refunded me for the UNAUTHORIZED CHARGED by them , that is the only thing they can do. Basically they are spinning the adjustment of the charges that they were not suppose to charge me to begin with. I want this rental company manager to contact with and make it right for me.

  Business Response

  Date: 08/11/2022

  Good Day,

  I show your are correct, we did remove the fuel cost and a discount was applied for the late fee. I'm sorry to read about what has transpired at our Dallas ******** so I would like to extend a Upgrade Voucher on your next rental with us. Please confirm so I am able to send it to you. - Shi

  Customer Answer

  Date: 08/17/2022

   
  Complaint: 17670616
  
  I am rejecting this response because:  FYI: ''fuel cost and a discount was applied for the late fee'' 

   

  This statement by SIXT CAR RENTAL IS INCORRECT/LIE,    1st I returned the car about 10 hours before my actual return time and I returned the car with FULL GAS/FUEL, It was checked and confirmed by the return agent. 

  I will accept the upgrade voucher, plus I want SIXT to refund me for one day rental charge, because their car had a problem and I was told by their agent to bring the car back to change it to different one, I had to drive all the way back to *********** from ****** ** to exchange their car, where as I should have just have them send a tow truck and deal with it. I did a big favor to them, there agent told me that she will have a manager refund me one day charge because of what I went through because of their car problem. 

  So I want SIXT to send me the upgrade voucher through email and refund me for one day promptly. FYI: Their customer service is not so nice to deal with at the airport. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/26/2022

  We have applied a discount to your invoice to compensate for the additional fuel cost incurred as a result of the vehicle issues. A credit of $74.75 USD will be issued to your AMEX credit card. Please allow **** business days for the funds to appear on your account. 

  Customer Answer

  Date: 08/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Furthermore as offered by SIXT to send me a UPGRADE COUPON , I will want SIXT  to send me one as promised for my next rental. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday July 22, 2022 I had reservations for a vehicle for the dates July 22nd through July 25th. The original charge was for $511. That included a $200 deposit and the rental dates above. Sunday July 24th at approximately 4pm the car became completely disable at a stop light and the lights on the dash began to flitter again this time the vehicle then cut completely off while running. Leaving me and my 3 children completely stranded in a middle lane in the middle or the road at a stop light that was then turning green. I proceeded to call roadside assistance to help with the matter, but I was then informed that they could not assist me being that the car was in an unsafe place that I needed to call 911 instead. I proceeded to called 911. After almost an hour of sitting in the road 911 still had not arrived, so I attempted to restart the vehicle and it started and I rushed to try drive to get the vehicle in a safe place and as close home as I could. One I was able to get to a safe place I called roadside assistance again to inform them that I was now in a safe place with the vehicle I ordered for the vehicle to be picked up because I was completely afraid to drive the vehicle again and taking another risk. The vehicle was picked up from 721 Venice cove apartments at approximately 10:30pm on July 24th from a driver by the name of ******. My children and I were completely frightened and horrified of being stuck in the middle of the road with no rescue. I called the next day on July 25th request for a refund for receiving a vehicle with a default issue and now as of August 4th My bank account is now overdrawn by over $1600 due to being billed twice for a total of 10 days. When I only had the vehicle for 2 days that had to actually be returned early.

  Business Response

  Date: 08/11/2022

  Good Day,

  While an apology will regrettably not alter the outcome of you and your children's experience on this occasion, please know that I do extend it with all sincerity. I Show a refund was issued to you on 8/2/2022.  Depending on your banking institution it should take **** business days for it to reflect on your account. Again I was sorry to read that this has happened to you. - Shi

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental Agreement: ********** First, our car had a blow out going up the mountain which was so dangerous. The tire shop told us the tire was completely worn out, and we had to replace the tire with our own money. Second, upon dropping off the rental, it was inspected and there were no issues, but then my husband sees a $653 charge Aug 3rd on his credit card! We called to see what the issue was and apparently it was a smoking fee and we do not even smoke!! The company never responded and of course we are not from the area so we couldn't go back. I will also be reaching out the local news.

  Business Response

  Date: 08/11/2022

  Good Day,

  An inquiry was sent directly to our branch and at this time the fee was declared as valid. 

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned rental car with a full tank of gas, per instructions, to avoid the high refueling charge. An employee checked me out and emailed me a return checklist that affirmed I had returned the vehicle fully fueled. However, my final invoice included a refueling charge. When I emailed to ask for a refund and provided the checklist as proof, they asked me for proof, as though they had not seen the attachment. So I sent it again and indicated it was attached. That email was ignored. A week later I emailed again and did not receive a reply. I called their customer service, and they indicated they had received the checklist but that it didn't indicate I'd returned it fully fueled. I pointed out the top of the form explicitly says I returned it with 8/8 fuel. The person acknowledged that but told me I needed to provide additional proof of my claim. I noted that the checklist is their form, not mine, and that, while I had receipts, I'd filed them with my expense report and no longer have them. They should be able to accept their own checklist document. I found the receipts requested in my recycling bin, scanned and sent. I have received acknowledgement from them since I lost my temper on the phone, and I am incensed at the lengths they are putting me through to demonstrate something their own company has already verified.

  Business Response

  Date: 08/19/2022

  Good Day,

  I was very disappointed to read of your experience during your rental. I can certainly empathize regarding the points you have made about documentation, especially being asked to resend multiple documentation. What you experienced is certainly not acceptable and will be addressed with management to ensure it does not occur again.  While an apology will regrettably not alter the outcome of your experience on this occasion, please know that I do extend it with all sincerity. In addition I would also like to extend to you a upgrade-Voucher which you can use towards a future rental with Sixt. Please email us at customerservice-************ with ID76755853 in the subject line. I look forward to hearing from you . -Shi

   

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a rental for 22:00 Tuesday, August 2 picking up at ***. I arrived at the Sixt desk at 21:55 and the desk agent next to Sixt (Hertz) told me I just missed the agent as he left. I called ********************* and the first agent hung up. The second agent told me I have to make a complaint with Kayak through whom I made the reservation. This agent was in *************** and said she doesnt have contact with *** branch or corporate office.I had to pay for a different rental car and expect to be compensated for the cost and the trouble involved.

  Business Response

  Date: 08/05/2022

  Good afternoon, 

  As you mentioned this reservation was created via a third party website Kayak. We unfortunately are not able to make any changes or refunds for your rental agreement. We ask you contact them directly so they are able to further assist you with your inquiry. Should you have any additional questions feel free to contact our customer service email address below.

  Customer service Email: ************************

  Thank you.

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $180 additional on a car rental I had prepaid. I was told the additional charge was for a loss damage waiver. I was not asked if I wanted this, I was not told prior to signing that I was going to be charged for this and I was not shown my rental agreement before being told to sign for it.

  Business Response

  Date: 08/03/2022

  Documentation confirms that you had written customer service and they have removed the coverages added at time of pick-up. Depending on your banking institution it will take 3 to 10 business days for the credit to reflect on your bank account.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented SUV for the dates of 7/24-7/30 for my sons baseball tournament in ******** **. I picked up the car at *** & the car Irequested was not available as I was told they were holding for someone that called in. The gentleman behind the desk, **** was greathe saw my ************** & got us into a vehicle that fit us for the same rate. Drove to the hotel, following morning the rear tire had a PSI of 25. I found a gas station, put air in and also called SIXT rent a cart, notified them of the situation and asked if they can help and let me know what other cars were available to accommodate my family..I was told that I would get a call back and the woman then hung up on me. Next day, it was obvious there was a slow leak and still no call, so I visited 4 gas stations til I found an air pump that worked & was charged each time. I also called SIXT again and told I will receive call within ***** hours. Next morning, filled the air again as we are driving to my sons baseball tournaments and I am with my family. Called SIXT again, same response During each call I asked for a supervisor and was advised there were none to assist me. Finally, the following day, I filled more air in the tire and drove directly to SIXT at *************** airport. I spoke w/ ****, she assisted me in getting into another vehicle to fit my family, with no addt'l charge & I also asked for a supervisor &she told me all supervisors are in meetings in Fort Lauderdale. Same response I got on the phone. 2nd vehicle was fine. Still no call from a manager within ***** hours & then I got my final invoice on 7/31 after returning the vehicle on 7/30 at approx 8:15am w/ a full tank of gas, no damage. 1st invoice of $612 was almost double, for approx. $300 more than the original quoted/noted/agreed amount of $317. I tried calling today, was hung up on by 3 reps from the #********** & then called the #********** 7x to get the same message that they are not avail for calls. I have the recording recorded!

  Business Response

  Date: 08/04/2022

  Upon a final review of Mr./************** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 08/05/2022

   
  Complaint: 17655988
  
  I am rejecting this response because: I do not understand the response of the Business.  Are they refunding me?
   
  
  Please advise 
  
  *******************

  Business Response

  Date: 08/11/2022

  Good Day,

  I have reviewed the information provided.  What I show in our system is that the additional amount listed was for refueling costs. But I will at this time remove this as a one time good will to you. While an apology will regrettably not alter the outcome of your experience on this occasion, please know that I do extend it with all sincerity. An updated invoice will be emailed to the email on file with us. - Shi

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from SIXT car rental for two weeks in March / April 2022 time frame. First, the car had a low pressure tire starting the second day. After pumping in air a few times, I had to return the car to get a replacement. That's fine, a small nuisance. Then, after I returned the car, I received a letter saying that there was a small scratch on the back bumper and charging me close to $500 for repair. Two things really surprised me. 1. I wasn't involved in any accident and it is very unlikely that someone scratched it while the car was parked somewhere. 2. The size of the scratch is laughable for a car rental company to ask compensation. You almost need to have a microscope to see it. I have been renting cars for more than 30 years and have never seen that kind of small scratches would cause an issue. To be *****, even if I checked the car carefully during pick up time, I would not have write it down. As an evidence, I am attaching the photo of the damage sent to me.In addition, the ***************** sent to me acknowledged that they may choose not to fix it so the actual repair may be less than the ~$500 they are charging me. It seems to be a scam to get more profit with a rental car that's not brand new. I suspect they would charge the next customer for it too.

  Business Response

  Date: 08/04/2022

  Upon a final review of Mr./Ms. Xins damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.