Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sixt Rent a Car, LLC has 128 locations, listed below.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3301 Coral Way Unit 106 Miami, FL 33145-2261

• 

  Sixt Rent a Car, LLC

  4332 Collins Ave Miami Beach, FL 33140-3288

• 

  Sixt Rent a Car, LLC

  705 5th St Miami Beach, FL 33139-6517

• 

  Sixt Rent a Car, LLC

  3025 SE 6th Ave Fort Lauderdale, FL 33316-4025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental Agreement: ********** First, our car had a blow out going up the mountain which was so dangerous. The tire shop told us the tire was completely worn out, and we had to replace the tire with our own money. Second, upon dropping off the rental, it was inspected and there were no issues, but then my husband sees a $653 charge Aug 3rd on his credit card! We called to see what the issue was and apparently it was a smoking fee and we do not even smoke!! The company never responded and of course we are not from the area so we couldn't go back. I will also be reaching out the local news.

  Business Response

  Date: 08/11/2022

  Good Day,

  An inquiry was sent directly to our branch and at this time the fee was declared as valid. 

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned rental car with a full tank of gas, per instructions, to avoid the high refueling charge. An employee checked me out and emailed me a return checklist that affirmed I had returned the vehicle fully fueled. However, my final invoice included a refueling charge. When I emailed to ask for a refund and provided the checklist as proof, they asked me for proof, as though they had not seen the attachment. So I sent it again and indicated it was attached. That email was ignored. A week later I emailed again and did not receive a reply. I called their customer service, and they indicated they had received the checklist but that it didn't indicate I'd returned it fully fueled. I pointed out the top of the form explicitly says I returned it with 8/8 fuel. The person acknowledged that but told me I needed to provide additional proof of my claim. I noted that the checklist is their form, not mine, and that, while I had receipts, I'd filed them with my expense report and no longer have them. They should be able to accept their own checklist document. I found the receipts requested in my recycling bin, scanned and sent. I have received acknowledgement from them since I lost my temper on the phone, and I am incensed at the lengths they are putting me through to demonstrate something their own company has already verified.

  Business Response

  Date: 08/19/2022

  Good Day,

  I was very disappointed to read of your experience during your rental. I can certainly empathize regarding the points you have made about documentation, especially being asked to resend multiple documentation. What you experienced is certainly not acceptable and will be addressed with management to ensure it does not occur again.  While an apology will regrettably not alter the outcome of your experience on this occasion, please know that I do extend it with all sincerity. In addition I would also like to extend to you a upgrade-Voucher which you can use towards a future rental with Sixt. Please email us at customerservice-************ with ID76755853 in the subject line. I look forward to hearing from you . -Shi

   

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a rental for 22:00 Tuesday, August 2 picking up at ***. I arrived at the Sixt desk at 21:55 and the desk agent next to Sixt (Hertz) told me I just missed the agent as he left. I called ********************* and the first agent hung up. The second agent told me I have to make a complaint with Kayak through whom I made the reservation. This agent was in *************** and said she doesnt have contact with *** branch or corporate office.I had to pay for a different rental car and expect to be compensated for the cost and the trouble involved.

  Business Response

  Date: 08/05/2022

  Good afternoon, 

  As you mentioned this reservation was created via a third party website Kayak. We unfortunately are not able to make any changes or refunds for your rental agreement. We ask you contact them directly so they are able to further assist you with your inquiry. Should you have any additional questions feel free to contact our customer service email address below.

  Customer service Email: ************************

  Thank you.

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $180 additional on a car rental I had prepaid. I was told the additional charge was for a loss damage waiver. I was not asked if I wanted this, I was not told prior to signing that I was going to be charged for this and I was not shown my rental agreement before being told to sign for it.

  Business Response

  Date: 08/03/2022

  Documentation confirms that you had written customer service and they have removed the coverages added at time of pick-up. Depending on your banking institution it will take 3 to 10 business days for the credit to reflect on your bank account.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented SUV for the dates of 7/24-7/30 for my sons baseball tournament in ******** **. I picked up the car at *** & the car Irequested was not available as I was told they were holding for someone that called in. The gentleman behind the desk, **** was greathe saw my ************** & got us into a vehicle that fit us for the same rate. Drove to the hotel, following morning the rear tire had a PSI of 25. I found a gas station, put air in and also called SIXT rent a cart, notified them of the situation and asked if they can help and let me know what other cars were available to accommodate my family..I was told that I would get a call back and the woman then hung up on me. Next day, it was obvious there was a slow leak and still no call, so I visited 4 gas stations til I found an air pump that worked & was charged each time. I also called SIXT again and told I will receive call within ***** hours. Next morning, filled the air again as we are driving to my sons baseball tournaments and I am with my family. Called SIXT again, same response During each call I asked for a supervisor and was advised there were none to assist me. Finally, the following day, I filled more air in the tire and drove directly to SIXT at *************** airport. I spoke w/ ****, she assisted me in getting into another vehicle to fit my family, with no addt'l charge & I also asked for a supervisor &she told me all supervisors are in meetings in Fort Lauderdale. Same response I got on the phone. 2nd vehicle was fine. Still no call from a manager within ***** hours & then I got my final invoice on 7/31 after returning the vehicle on 7/30 at approx 8:15am w/ a full tank of gas, no damage. 1st invoice of $612 was almost double, for approx. $300 more than the original quoted/noted/agreed amount of $317. I tried calling today, was hung up on by 3 reps from the #********** & then called the #********** 7x to get the same message that they are not avail for calls. I have the recording recorded!

  Business Response

  Date: 08/04/2022

  Upon a final review of Mr./************** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 08/05/2022

   
  Complaint: 17655988
  
  I am rejecting this response because: I do not understand the response of the Business.  Are they refunding me?
   
  
  Please advise 
  
  *******************

  Business Response

  Date: 08/11/2022

  Good Day,

  I have reviewed the information provided.  What I show in our system is that the additional amount listed was for refueling costs. But I will at this time remove this as a one time good will to you. While an apology will regrettably not alter the outcome of your experience on this occasion, please know that I do extend it with all sincerity. An updated invoice will be emailed to the email on file with us. - Shi

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from SIXT car rental for two weeks in March / April 2022 time frame. First, the car had a low pressure tire starting the second day. After pumping in air a few times, I had to return the car to get a replacement. That's fine, a small nuisance. Then, after I returned the car, I received a letter saying that there was a small scratch on the back bumper and charging me close to $500 for repair. Two things really surprised me. 1. I wasn't involved in any accident and it is very unlikely that someone scratched it while the car was parked somewhere. 2. The size of the scratch is laughable for a car rental company to ask compensation. You almost need to have a microscope to see it. I have been renting cars for more than 30 years and have never seen that kind of small scratches would cause an issue. To be *****, even if I checked the car carefully during pick up time, I would not have write it down. As an evidence, I am attaching the photo of the damage sent to me.In addition, the ***************** sent to me acknowledged that they may choose not to fix it so the actual repair may be less than the ~$500 they are charging me. It seems to be a scam to get more profit with a rental car that's not brand new. I suspect they would charge the next customer for it too.

  Business Response

  Date: 08/04/2022

  Upon a final review of Mr./Ms. Xins damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a *** rental car from Sixt between 1/20/22 and 1/23/22 and received a claim for damage to the vehicle which I believe to be inaccurate and have disputed so far to no avail.1) I've rented lots and lots of cars over the last 20+ years for both business and pleasure and have never had a problem with any car that I have rented, including another car that I rented from Sixt within the last year. I do not believe I caused any damage to the vehicle. I was the sole driver of the vehicle during the rental period and the vehicle had no contact with any other vehicles or structures while I drove the vehicle. I filled up the vehicle with fuel within a mile of the rental car return location and walked the car at that time and saw no damage to the vehicle. 2) I reviewed the pictures that were sent and believe that everything shown in the pictures should be considered normal wear and tear and does not impact the appearance, the operation or resale value of the vehicle. I believe Sixt has no plans of making the repairs they are considering as damage and are planning to just take the money as additional profit.

  Business Response

  Date: 08/04/2022

  Upon a final review of Mr./Ms. Watkinss damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB compleint team,My name is *****************. I'm living in *******, **.I made a reservation of car rental from Sixt car rental company on July 2 and paid $995.93 at same day. My pick up date of car is on July 27 and drop off date is on August 9 at Boston airport.l I need to cancel my reservation since my wife hs been scheduled a neurological surgery on August 4 after I made the reservation, so I have to cancel the trip and stay at home to help my wife. I contacted Sixt car rental company and requested to cancel the reservation and get refund on July 14, but they refused to cancel my reservation no any reason. And then I called them and sent emails to them many times but they still refused to cancel the reservation and let me get refund. They should allow the costumer to cancel the reservation based on their policy on line. It's a really bad experience to deal with this company.I'm writing you for help. I'm hoping you to contact this company and help me get a refund of $ 895.93.Thank you so much!Sincerely,*****************

  Business Response

  Date: 07/29/2022

  Good Afternoon *****************,

  We unfortunately were unable to track down your reservation in question. Would you be kind enough to provide additional information (Sixt Rental Agreement Number, Reservation Number, or confirmation email) this way we can look into the matter too provide a resolution/update as soon as possible. If you have any additional questions feel free to contact us again.

  Thank you.

   

  Customer Answer

  Date: 07/29/2022

   
  Complaint: 17638781
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 08/01/2022

  Hi,  thank you for your message.

  A good news is that my bank has helped me get my money back ($895.93) when I requested a dispute.

  I wanted to let you know that Sixt is not a trustful company .

  Best regard,

  *****************

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in need of your assistance. They charged me 14 days more on your card 3 weeks after I return my vehicle. I rented my car at the *** Airport location (**) on May 20 thru May 22, 2022. It was a 2 day rental at $180. I returned the rental and got a return contract/ receipt emailed stating my amount to be charged. They waited until June 11, 2022 to email me again with a contract stating I returned the vehicle on June 5, 2022 owing $1448. It showed I drove the car the same miles as the first receipt of 127 miles (for 2 days). Now if I did have that car for when they claimed, I think I would have driven it more than 127 miles. I have been going back and forth trying to get the manager to no avail at the location. My credit card company credited my card for the additional $1268 but then even after submitting the first return, my flight ticket with boarding pass and the fraudulent contract, they charged my card. Once I saw that, I reiterated what happened and resubmitting documentation which they agreed was suspect. So its been over 2 months and I got the rental to go bury my grandfather. This has really just wrecked my brain. I only knew it was applied when my credit card company took the $1268 out of my bank account causing a pin ball effect of mayhem. My bank account linked to my debit card cant be really used because my niece has my debit card because in case of emergency. So today July 27, 2022, the dispute is open and I am seeking legal counsel for doctoring up a fake return slip to steal/******* over $1260 from us. People dont have that kind of money just for companies to steal. My Rental Reference: **********

  Business Response

  Date: 08/05/2022

  Good morning,

  We apologize for any inconvenience this may have brought to your car rental experience with Sixt. If you would be kind enough to send the same attachments to our customer service email below unfortunately we are unable to open the attachments provided via the BBB website/portal. This way we can look into your inquiry and determine a solutions as soon as possible if you have any additional questions feel free to contact us again.

  Thank you.

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In summary: We have been trying to contact Sixt to dispute a damage invoice for over four ************ they are threatening (via email) to send the **** to collections. They provided us with a vehicle that broke down for no identifiable reason 2.5 hours from the only Sixt location on Maui (where we were). They are now trying to charge us for the towing charges they incurred recovering their vehicle even though they have no evidence that the towing resulted from our use. The Sixt terms and conditions state that "You will pay us for... towing... and other costs we incur resulting from your use of the vehicle during this rental." However, the towing charge did not result from our use of the vehicle; it resulted from Sixts failure to provide us with a functioning vehicle and the failure of Sixt to provide the service we paid for. And, not only did Sixt fail to provide the service they were paid for, but we were left in a dangerous situation, alone in the dark, for several hours as a result of their failure. Weve tried to contact Sixt to discuss this claim countless times, but weve been unable to reach a representative at the claims department or a customer service representative. Weve tried to reach a person by calling the two customer service lines listed on our invoice as well as the phone number for the claims department on our invoice. In addition to this, we have tried to contact every number we found online for Sixt. In addition to this, the other member of my party tried to get in touch with customer service via social media and was promised a call or email from customer service a week ago but still hasnt been contacted by customer service. We have also contacted Expedia customer service, and they have also been unable to get in touch with Sixt. We have visited several airports to try to find a representative who can tell us how it is possible to make contact with their company. I have attached a Word document explaining the full details of this incident.

  Business Response

  Date: 08/04/2022

  Upon a final review of Ms. ****** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service her rental needs in the future.

  Customer Answer

  Date: 08/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Learn