Reviews
This profile includes reviews for BrandsMart USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 123 Customer Reviews
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Review fromCrystal K.
Date: 12/30/2022
1 starCrystal K.
Date: 12/30/2022
I bought a refrigerator a Frigidaire on December 13th 2022 only to have it delivered by two men who did not hook up my ice maker or water dispenser but charged me $20 for a 7 ft water line that was never used or given to me they also ruined my wood floors by dragging water from my old refrigerator across my floors & if I didn't stop them they would have just kept going I had to get a whole bunch of towels to soak up the water and when they were offloading the refrigerator I heard a loud bang and I believe it may have been the refrigerator that fell but I was inside at the time because the refrigerator makes a very loud noise because something is wrong with it about every 12 hours wakes me up out of my sleep very disturbing and loud, I have called the store that I purchased the item from I have spoken to ******* which is the appliance manager and he told me someone was going to get back to me within two to three business days it's been much longer than that nobody's contacted me I contacted the corporate office also and have gotten nowhere everyone tells me they're going to return my calls I also spoke to ******* who is supposedly one of the store managers at the sunrise location I have been given the runaround and I want a refund I don't want this broken refrigerator, I want my money back and I want them to come pick it up, it's a nuisance and if someone doesn't contact me, I'll contact the news channel and we can take that route instead.
BrandsMart USA
Date: 01/02/2023
Dear *************************,
Thank you for contacting BrandsMart USA in reference to the problem you are having with your refrigerator. ******* had spoken to you yesterday and stated that you were going into the store today to reselect a different refrigerator. He is also assisting you with the other problems you are having.
If you need further assistance, please let us know.
BrandsMart USA Customer Relations Team
Review fromKelly F.
Date: 12/26/2022
1 starKelly F.
Date: 12/26/2022
Its only good when youre buying. Once they have your money no more customer service. We lost our whole refrigerator full of food before Christmas. Still have not received the refrigerator or any follow up calls on delivery status.BrandsMart USA
Date: 12/27/2022
Dear *********************,
Thank you for shopping at BrandsMart USA. We apologize for the problems you are having with your refrigerator. Please supply us the receipt number or phone number used at the time of purchase so we may have this looked into.
Sincerely,
BrandsMart USA Customer Relations Team
Review fromPaul K
Date: 12/26/2022
1 starPaul K
Date: 12/26/2022
We initially called Brandsmart service in November about dishwasher not heating water properly. Three visits, parts etc etc I have now gone through both a horrible Thanksgiving and Christmas holiday with a useless dishwasher. I have been buying appliances and other goods from Brandsmart for the past 3 decades and this can not continue. Hopefully, the Service rep if she calls me back will see the wickedness of this type of customer service and have a DIFFERENT tech stop by and fix this without charge, or credit us with everything ewe spent towards a new dishwasher . This company will not stay in business with this low level of service.BrandsMart USA
Date: 01/02/2023
Dear *************************,
Thank you for contacting us in reference to the problem you have has with your dishwasher. Our service department has gone out to your residence and brought the unit into our shop to see what was wrong with the dishwasher. They determined that there was food clogging up the hoses and the pump.
If you need further assistance, please let us know.
BrandsMart USA Customer Relations Team
Review fromWilma R
Date: 12/22/2022
2 starsWilma R
Date: 12/22/2022
I purchased a washer and dryer. When I purchased it, the salesperson was eager to help. It was thorough and quick. The delivery was an absolute disaster. My time was changed by the delivery team twice and I was notified. It was then changed a third time and no one bothered to advise me. I contacted the store and no one really wanted to help, one salesman even hung the phone up on me. I didnt get help from the salesman until I told them I was going to cancel the order.BrandsMart USA
Date: 12/23/2022
We apologize for the issue. This issue is being brought to the attention of Management in the location. We appreciate your feedback and will use for training purposes.
Thank you and Happy Holidays!
Team Brandsmart ******
Review fromAnthony S.
Date: 12/21/2022
1 starAnthony S.
Date: 12/21/2022
Purchased a 75in ********** on 11/22/22 did not received until 12/3 after scheduled delivery was 11/26. an installed on the wall with all connection wires showing installer said something about he couldn't break the wall to hide wires, after a few days not even a week TV screen goes dark or black for about 2seconds after being on for about an hour and continues timing out throughout any programming while watching. There is 3 other TV's in the house all **** and relatively new within the past 2 years never have that issue. Tried contacting Brandsmart store at Dania Pt all I get is someone is going to call you back or reschedule for a past 2 to 3 weeks. Needless to say no one has reach out to try and resolve my issue don't know if its because i brought the tv through brandsmart leasing and they are for stalling for the 30day return to expire. I am not able to just remove from the wall and just take it back which would solve everything.BrandsMart USA
Date: 12/23/2022
Dear *************************,
The store states that they are working with you for a resolution.
Thank you
BrandsMart USA Customer Relations Team
Review fromStephanie T
Date: 12/18/2022
1 starStephanie T
Date: 12/18/2022
love the products hate the company everytime I purchase something I SPECIFICALLY SAY NO DON'T ADD ME TO YOUR LIST NO I DON'T WANT ANY EMAIL I checked out as a guest I said No yet with every sing purchase they start SPAMMING ME WITH DAILY MARKETING EMAILS THIS IS SLIMY SLEEZY SND IT MAKES ME MAD YOU JERKS !!!BrandsMart USA
Date: 12/19/2022
We apologize for the issue. Your email address has been removed.
Thank you
Team Brandsmart U.S.A.
BrandsMart USA
Date: 12/19/2022
We apologize for the issue. Your email address has been removed.
Thanks
Team Brandsmart U.S.A.
Review fromlaura m.
Date: 12/05/2022
1 starlaura m.
Date: 12/05/2022
got a refrigerator that makes a terrible screaching noise 80% of the time. after about 2 hous of holds and transfers brandsmart scheduled a tech to look at it. the tech couldn't fix it said it should be exchanged or returned because just bought it. since then hours of holds and transfers. ******* says i need to do something different to begin that process but that it's a different department. also, no one seems to know what it means to finally get someone on the phone when you've been holding 40 minutes then put back on hold...BrandsMart USA
Date: 12/06/2022
Dear *********************,
Thank you for shopping at Brandsmart USA and for contacting us in reference to the problem you are having with your refrigerator. i am unable to locate the purchase under this information. Please provide the receipt number or phone number that was used at the time of purchase so we may look into this.
Sincerely
BrandsMart USA Customer Relations Team
Review fromKatia G
Date: 11/30/2022
1 starKatia G
Date: 11/30/2022
Went there today. The salesman, ********, made me wait an hour because the manager was out for lunch. When the manager came back, he insisted he had to consult with him before he could sell me the gas range at the price they had ANNOUNCED IN THE ADD., which included transportation. AFter he consulted with his boss, he told me it was impossible to sell me the stove at the price it was announced.IT WAS A FRAUDULENT ADD.BrandsMart USA
Date: 12/02/2022
Dear ***************************,
Thank you for shopping at BrandsMart USA. We apologize for your experience at our store location. Please let us know what model range you were looking at and which store location you were in so we may have this looked into.
Thank you
BrandsMart USA Customer Relations Team
Review fromSonia C
Date: 11/21/2022
1 starSonia C
Date: 11/21/2022
I bought a Maytag washing machine with extended guaranteed.. My washing machine broke. I called to make an appointment for a technician to check my washing machine and it has been so frustrating. I had to wait 2 weeks for the technician to come. When he came he said that he needs to order a part and that they will call me to make an appointment again. Two weeks later, I am still waiting for that call. It has been a month since I asked to repair a the washing machine. I feel like I am begging for crumps. Please call!BrandsMart USA
Date: 11/22/2022
Thank you for the opportunity to assist you. We are unable to locate your information in our computer system. Please provide the phone number or name that was used at the time of purchase so we may assist you.
Thank you for your time.
BrandsMart USA
Date: 11/22/2022
Thank you for the opportunity to assist you. We are unable to locate your information in our computer system. Please provide the phone number or name that was used at the time of purchase so we may assist you.
Thank you for your time.
Review fromJoseph A
Date: 11/07/2022
1 starJoseph A
Date: 11/07/2022
BrandsMart USA has the most atrocious, unprofessional and irresponsible customer service and relations I have ever dealt with in my life. I dont care how low the prices are, I will never ever do business with this company again and I recommend you never ever shop here. I tried making a return on a pair of Apple AirPods *** headphones at the BrandsMart USA store in ***********, **. They would not accept the return. I showed the manager all the policies, none of which stated that Apple products cant be returned, to which she replied in a rude tone we wont take these back. I asked why if their was no policy anywhere on their website or online stating they couldnt take them back and she just kept repeating we wont take these back. After further conversation trying to understand what BrandsMart USA could do to help in this situation, she became irritated and said Im going to walk away now, I told you we wont take them back and walked away mid-conversation as I was trying to understand why. Rudest experience with a MANAGER I have ever had. The customer service department is a joke.BrandsMart USA
Date: 11/08/2022
We apologize for the issue. We have contacted **************** in reference to the issue and have asked them to contact you.
Thanks,
Team Brandsmart ******
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