Reviews
This profile includes reviews for PuppySpot Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 167 Customer Reviews
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Review fromKim C
Date: 08/20/2024
5 starsKim C
Date: 08/20/2024
Best place to buy a healthy puppy from their awesome breeders!!! The driver was so nice!!! I bought 2 ***************** They are adorable and extremely healthy and are true cuddles!!!!!!
PuppySpot Group, LLC
Date: 08/21/2024
Thank you for your enthusiastic review! We're thrilled to hear that you're happy with your two **************** and that they are healthy, adorable, and full of cuddles. We're also glad to hear that the delivery experience was positive. Enjoy every moment with your new furry friends!Review fromCHRIS P
Date: 08/20/2024
5 starsCHRIS P
Date: 08/20/2024
I am very happy with my puppy purchase and would recommend this company to others. Got my puppy this past Thursday and he's a wonderful dog; no issues at all. The communication was excellent and the Pet Transport folks were great they kept me up to date on the arrival time and place. It may be a bit more expensive but it was worth the price. Hope your experience goes as well as mine did.PuppySpot Group, LLC
Date: 08/21/2024
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience and that your new puppy is happy and healthy. We're glad our communication and transport team kept you well-informed throughout the process. Its wonderful to know that you feel the experience was worth the price. We wish you and your new furry friend many happy moments together!Review fromPat H
Date: 08/19/2024
1 starPat H
Date: 08/19/2024
We purchased a Maltipoo from the Puppy Spot and he was delivered 8/16 by a courier driver. Our puppy arrived with a clear health certificate and a clear *****. The puppy was delivered smelling terrible and with f**** on his bottom. He is 11 weeks old and weights 1.8 lbs.The next day we took him to our vet for an exam and we brought a bowel movement from him for a parasite test. The test came back today and he has roundworm, tapeworm, giardia and Cystoisospora. There is no way this puppy had a clear ***** last week. It is also going to take several vet visits to be able to get the proper medications into a 1.8 lb puppy. We can't overdose him Puppy Spot yelled at us for not purchasing 6 months of medical insurance for the puppy. We are not concerned about the cost of getting the puppy healthy, we are concerned about the false reports they sent and the vetting of the breeder. I consider this transaction unethical. Both PuppySpot and the breeder failed to provide a healthy puppy. I am grateful that we have this puppy and that we will see that he is treated and gets wellPuppySpot Group, LLC
Date: 08/21/2024
We are deeply sorry to hear about the health issues your Maltipoo puppy is facing. This is not the experience we want for any of our customers, and we sincerely apologize for the distress this has caused. Its concerning that the puppy arrived in poor condition and that the ***** test results you received were not consistent with the clear health certificate provided.
We take your feedback very seriously and will be thoroughly reviewing the circumstances surrounding your puppy's delivery and the vetting process of the breeder involved. Ensuring the health and well-being of our puppies is our top priority, and we regret that this was not reflected in your experience.
We also apologize for any negative interactions you had regarding the insurance and want to assure you that your concerns about the puppys health are our primary focus.Please reach out to our ********** Specialist team at ************ so we can assist with the necessary vet care and work toward resolving this issue. We appreciate your commitment to getting your puppy healthy, and we are here to support you every step of the way.
Review fromRobert G
Date: 08/16/2024
1 starPuppyspot.com marks up their puppies over 100% of what you would purchase the puppy directly from the breeder. We just purchased a puppy for $4,292 before taxes. When I discovered who the breeder was, I saw that they were offering the same puppy for $2000. This is the reason that if you cancel they retain 50% or more more of the purchase price. In addition to that, they are extremely slow in coordinating the pick up of the puppy and their communication is awful. I have read other reviews where the delivery of a puppy was nightmare. Do yourself a favor and read google reviews before committing the purchase of a puppy from puppysot. Honestly, I learned a lesson here and will never use puppyspot again.Review fromLin G
Date: 08/05/2024
5 starsWe received our sweet little Tulip from Puppyspot. What a great experience. Tulip is 11 week old yellow lab puppy. She was delivered from ******** in an air conditioned van. I can not speak highly enough about our experience. Keep up the good work uniting fur babies with their furever home.Review fromJanice K
Date: 07/23/2024
1 starI Ordered a Bichon Frize over phone w Puppy Spot. (****** 11 week old girl) Bichon Frize will give info in am when Puppy business is open. And AX is open. ) "At least 2 to 3 weeks ago"No puppy, no correspondence/responses ** asked me to not include any personal info in this section.Will call Company in am again.Review fromNATALIE C
Date: 07/20/2024
3 starsI picked up my puppy as scheduled (actually earlier than anticipated) The pick up time was supposed to be 10;15 at night but came earlier so it was a good thing I was checking my phone. He is a wonderful puppy full of life and vigor. However, one suggestion there should be type of food the puppy is used to and feeding instructions from the breeder.Review fromLinda F
Date: 07/20/2024
5 starsPhenomenal experience and I have the best puppy ever! They were so easy to deal with and in touch every step of the way. The transporters were equally as phenomenal and my puppy was happy and healthy upon arrival.Review fromJoyce E
Date: 07/18/2024
1 starDon't trust this shady business. They are not a credible co. So many hurdles to jump just to get a puppy that you won't got to meet first We canceled because everything is so detached. We don't trust them or how they run things. Too much room for error on their side. Not a repeatable company. They still charged us for a non confirmed nor approved puppy. I feel like we'd never get a puppy with all the crazy s*** you have to do. Pay for a dog from *******, fly the dog to ******* and pickup from an undisclosed location from an hour radius to pickup. I never heard such a thing. They over load you with all these ridiculous requirements! Shady as h*** Still waiting for money back from a non confirmed order on July 15th 2024. It's now the 18th and they keep insisting on forcing a puppy on you. They don't get the msg! IT'S CANCELEDReview fromLisa N
Date: 06/06/2024
1 starLisa N
Date: 06/06/2024
I got my puppy in December of 2020 and at that time, would have left a 5 star review. He is the most special dog and I love him so very much. Between now and then, he has consistently battled UTIs and Crystals (which can turn to kidney stones if not managed properly), which force him to be on special food. He has also been diagnosed with epilepsy, which needs daily medication and now with luxating patellas in his hind limbs, also requiring supplements and maybe ultimately surgery. All of these are pretty typically congenital/hereditary issues, so I am told. I love this dog more than anything and seeing him suffer these host of issues at 3 years old is not fair and it's not right. Your breeders are apparently unethical... your service is unethical and I am angry. I am sure as such, you will do absolutely nothing because it is clear that you care neither about the animals you are peddling or the customers you are selling to, but I still needed to reach out because this breeder needs to not be breeding any longer or at bare minimum not breeding the parents of my dog, so this does not happen to anyone elses dog.PuppySpot Group, LLC
Date: 06/11/2024
We are sorry that your puppys ***** challenges are ongoing. As you shared, they are all common congenital and hereditary issues with certain breeds. Your dog was bred by one of our top breeder partners who has a multi-year track record of meeting or exceeding all breeding standards. Sadly no amount of love and care can guarantee a dog does not suffer from one or more of these conditions. We have reached out since seeing your first posting to see if we can provide support in any way but have not heard back. Please let us know. And again, we are sorry that you and other dog owners are faced with these common health challenges.
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