Complaints

This profile includes complaints for BestTicketFare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BestTicketFare

  12995 S Cleveland Ave Fort Myers, FL 33907

• 

  BestTicketFare

  601 Brickell Key Dr Ste 700 Miami, FL 33131

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase 08/09/2024. Received a call stating that the "discounted" price doesn't include luggage. They said that the discount won't be available anymore. Unable to cancel. Charged almost twice the price. Original price was ****** dollars.

• Initial Complaint

  Date:08/07/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/6/24, I did an airline ticket search on cheapflights.com, which linked me to another carrier called BestTicketFare.com. The price was slightly lower than all of the other carriers, so I pursued purchasing a ticket through them. I "bid" on tickets and received a confirmation that my bid was received and that I would receive a confirmation email once my bid was accepted. Within 15 minutes of hitting enter on this bid, I received a call saying "Congratulations, your bid was accepted and you are now locked in." They then started to explain that my tickets were nonrefundable (not a problem), but that I couldn't have any luggage (carry on or checked in) and that the two seats I purchased were not guaranteed or guaranteed to be together. These were both not accepted to me since I was going to be traveling with a small child. When I said that I didn't want to go through with the bid, they said that my credit card would be charged for the nonrefundable ticket unless I upgraded to much more expensive tickets that allowed for luggage and seat assignments. When I said that I could do better just going through the airlines, they said that I would still be charged for the canceled tickets. I ended up researching them on the BBB site and see that this company has many similar complaints and a very low rating. Clearly, this is predatorial and ************* practice in order to make a few hundred dollars off of each customer who falls for it. I ended up canceling my credit card and marked them as fraudulent should they still try to charge my credit card again. I am hoping that the charges will not actually be charged to my account and that I called the credit card company in time, but I still wanted to report them to the BBB so that others will not fall for Best Ticket Fares (www.bestticketfares.com) horrible practices. Their customer service should be ashamed of following the company's fraudulent practices.

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates: 07-28-2024 Original booking with ****************** from ******* to ********** for $250.21; 07-29-2024 Final booking with ***************** from ******* to ********** for $370.98.Description of Problem: After booking original flight with Southwest at $250.21, within 24 hours I received a phone call from *********************** telling me the original flight was likely (90%) to be cancelled as I was flying "STANDBY". Flying "STANDBY" was never mentioned. I was then offered this new flight at their "BEST" price of $370.98. I was told the original flight was not changeable, nor refundable, so I was stuck booking the second flight with American for $370.98. If I decided to go elsewhere for my ticket I would forfeit the original flight and lose the $250.21 that had already been paid. Meanwhile, Best Ticket Fare is in possession of my name, credit card with expiration date and security code.Can something be done with Best Ticket Fare so they cannot scam others??Thanks.***********************

• Initial Complaint

  Date:07/22/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased flight through the website and I think it was a phishing attempt?!

• Initial Complaint

  Date:07/19/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, 2024 I purchased two tickets to ******* on the website for Bestticketfare. The cost was $669.78, there were non-stop tickets on United airflight, direct ******** to *******. The next day I was contacted and told "certain amenities" would not be included with this ticket, ie no personal or carry on items, we would not be allowed to sit together and a long list of other things but they would be glad to help me upgrade for an additional charge. I insisted for over an hour that they were doing a bait and switch and I wanted a refund. They refused to credit my card. They offered to book me another flight that was not direct from ******** or a direct flight out of ***** (an hour away). I continued to insisted that they refund my money to no avail. The new flight they offered out of ***** was on Spirit Airline and was more expensive than Spirit's price at that moment. I took the tickets because there seemed to be no way to get a refund from the agency.

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never hit the summit, ********************* (***********************) call me saying it was a restriction fight. I could not bring luggage are a carry-on, and could not cancel. After like 10min I got her to cancel, but she charge me a fee $515.92. I told her I should not be charge a cancellation fee, she told me to call my credit card company and have them dispute it. Which they did 5 times and they still want refund me my money. What she did was, not cancel the frontier fight, she book another fight with UA, so it would look like it been Cancel. But she use the same booking # for frontier, in **. She filled the from out with no name and use this email address ******************* I remember that email cause she repeated that email on the phone with me on it, I told her thats not my email I just gave you. She said she know, she was filling something out. Yesterday when i call them back to let them know what she did, he going to say do I have proof. I said people heard her on the phone, cause I had her on speaker. Then he tried to say they never had anyone work there by that name, when he told my credit card people who assisted me. I been dealing with this problem since Feb 25. Also they refused to give me there headquarters phone #, also frontier. Frontier tells me to log in with ****** and my last name, but nothing comes up. I ask frontier if they can send me information with my real email. They say it would go to e-mail on file, which I dont have essence to. The referral # for cancellation with frontier suppose be #*******E01GWNB3P55. Thats the # she had me to right down, a long with the telephone # ********** which It dont assist. I wrote the information down in my strap notebook. Which I would send some stuff you have to disregard, cause write stuff all over the place. Then he wanted to offer me $75 couple for all 4 of my passengers, I told him no.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is a complete and utter scam : you advertised "bestticketsfare.com" that is not a factual business. You do not vet your associates. F grade by BBB, total scam you are advertising.

  Customer Answer

  Date: 07/05/2024

  This company tried to scam me out of an additional $500 dollars. I had to call my bank, cancel my debit card and put a stop on the "purchase." They are an utter and comp!she scam company. BBB already has an F grade on them. I received their link in a seemingly genuine search for plane tickets that included price line and other reputable sources. BAN THEM. SCAMSCAMSCAM

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight through Best Ticket Fare yesterday. I didnt receive a confirmation or flight information. I guess the cheap flight was too good to be true. What are my options as far as cancelling this transaction? Can I get help with that? My credit card has not been charged yet.Thank you,*********************************

• Initial Complaint

  Date:06/18/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/07/2024, I made a reservation at www.bestticketfare.com. After I completed the itinerary, personal information and credit card information, the reservation shows Bestticketfare was authorized to charged $1647.13 to get me ****** Airlines tickets from EWR to *** on 07/12/24 and PEK to EWR on 08/04/24. I was informed to wait for e-ticket number. (I have printed reservation.) After the website issued the reservation, ******************************* kept calling me and never let me know why he need talk to me. I pick up one time, ******************************* asked me to change airport location, airlines... he told me you can not get the ticket, "you are on a waiting list..." I mentioned I wont complete the reservation if you indicate just "a waiting list... " I asked ******************************* if we can cancel the reservation, he said "no, it's nonrefundable" I told ******************************* the way bestticketfare conducts business is NOT acceptable. I do not want to change anything in the reservation, moreover I only want to handle this issue via email. I even sent an email to emphasize it next day. Shortly after I spoke with ******************************* on 06/07/2024, $1435.80 charged on my credit card. On 06/10/24 another $1435.80 was charged on the card again. The total charge was $2871.60, that is way more than bestticketfare offered price $1647.13. However, I haven't received my reserved ticket #. It brought me a lot of headache since bestticketfare breach of the contract, as well as the ticket price is much more expensive the 10 days ago, I need bestticketfare to honor the reservation we both agreed on 06/07/2024 to provide ticket number ASAP.

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/04/2024 I booked a flight thru bestticketfares.com for $249.98. I got an email stating this is your flight itinerary, but no ticket or confirmation number. I looked up the reviews, not good. I called my credit card ************** could not do anything yet because there was no charge. I got a call from Jasper Travel ************* at 3:39 informing me that the ticket I had booked was one that I could not check in to the flight on line, the passenger would have to go to the airport 4 to 5 hours early to check in. No carry on or checked baggage was allowed and no seat could be reserved. Then he informed me I had a few options. The first one was to pay $350 more for each flight. Since there was connecting flight that would be $700.00 on top of the $249.98. The second option was $299.00 for each flight plus the $249.98. The third option was $199.00 for each flight plus the $249.98. After arguing for a few minutes I hung-up the phone. He called back 4 more times trying to get me to cancel. I refused. I called my credit card company back and I had a charge for $455.65 from Alaska Airlines. They suggested I call ****** because I couldn't file a complaint until it was processed. When Jasper Travel called back I told them about the ************* said it was not from them. They still wanted me to confirm that I wanted to cancel my reservation, but I could not get any money back. I told them I wanted to see my ticket. They did not have it & they said it would be a Standby ticket. I got ahold of Alaska *************** did have a reservation. They gave me all the information. The email they had was not mine so they emailed the confirmation flight to me. That is what my credit card was charged for. I am thankful I got a flight. I will never go thru Bestticketfare again. They called me back last night on a restricted line at 6:26 pm & wanted me to cancel my reservation, I refused. They called back 5 more times, but I did not answer. They are terrible!