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Customer Review Ratings
Average of 185 Customer Reviews
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Review fromEmilio J
Date: 06/17/2024
5 starsEmilio J
Date: 06/17/2024
Im so happy to finally get out of the timeshare. ACA Group has done a amazing job thank you so much for your help. I definitely recommend you to anyone that needs help with their timeshare. Estoy muy ******** con el resultado la compaa AC Group a echo un trabajo muy bien I recomiendo a las personas que ****** un problema con un timeshare.
ACA Group
Date: 07/02/2024
Dear ******,
Thank you so much for your wonderful review and for taking the time to share your experience in both English and Spanish! Were thrilled to have been able to assist you in exiting your timeshare, and hearing that youre satisfied with the outcome truly makes our day. Your recommendation means a lot to us, and were grateful for your trust in our services.
Thank you again for choosing ACA Group. If you or anyone you know ever needs further assistance, were just a call or message away.
Warm regards,
The ACA Group TeamReview fromCathy K
Date: 06/16/2024
5 starsCathy K
Date: 06/16/2024
Whenever you go to a Timeshare presentation they make everything sound so good. And it can be if you are wanting to use them regularly. Your life changes, you can't travel like you once could. You need to sell the Timeshare, but you can't. No one wants to buy it. And then after a few years the truth starts to come out. You realize that you could be stuck with it for life. And then when you die your poor survivors will have to continue paying the fees. The annual fees continue to increase significantly. You realize that a lot of the wonderful things they told you about ownership are not true. We were told that if we ever wanted to sell, that wanted the first change to buy it back. When we contacted them , we were told that wasn't the way it worked. For us this was the time that we stared looking for a way to dissolve the relationship to our Timeshare. We found a new partnership with the ACA Group. They were a very caring and upstanding Group of people who led us through the journey to get released from the Timeshare Group. They were AWESOME.I would definitely recommend ACA Group to anyone!!!ACA Group
Date: 07/02/2024
Dear *****,
Thank you for sharing your journey and for your fantastic review! We understand how challenging and frustrating the timeshare situation can become, especially when it no longer fits your lifestyle. Were so glad to hear that ACA Group could provide the support and guidance you needed to navigate out of your timeshare commitment. Your kind words about our team mean the world to us, and were proud to have been able to assist you effectively.
Thank you for recommending usits the highest compliment we could receive. Remember, were always here if you or someone you know needs our assistance in the future.
Warm regards,
The ACA Group TeamReview fromPatricia M
Date: 06/15/2024
4 starsPatricia M
Date: 06/15/2024
This process took much longer than anticipated but it is finally completed. They kept me updated and were very cordial and upfront with what was happening during the process.ACA Group
Date: 06/16/2024
Dear ********,
Thank you for your review and for sharing your experience with ACA Group. We sincerely apologize for the longer-than-anticipated process but are glad to hear that you found our team cordial and communicative throughout. Your feedback is invaluable to us, and we are constantly striving to improve our services.
If you have any further questions or need assistance in the future, please dont hesitate to reach out.
Best regards,
The ACA Group TeamReview fromVicky O
Date: 06/10/2024
5 starsVicky O
Date: 06/10/2024
If I could give 10 stars I would! Numerous calls back & forth calming my concerns. He would say take a deep ************** the next step. Led me through what I needed to do to rescind my contract before the window closed. Im so impressed with ***. We share the same ************ was there for me through this whole mess.ACA Group
Date: 07/02/2024
Dear *****,
Thank you for such a glowing review! Were thrilled to hear about your positive experience with *** and the reassurance he provided during your timeshare rescission process. Its great to know that he could guide you effectively and supportively, ensuring you met all necessary deadlines. Your feedback is incredibly valuable to us, and were pleased that **** empathy and professionalism made a significant difference. Remember, were always here if you need further assistance or guidance. Thank you for choosing ACA Group!
Warm regards,
The ACA Group TeamReview fromTerry H
Date: 06/10/2024
5 starsTerry H
Date: 06/10/2024
Very thorough and made sure you understood everything very pleasedACA Group
Date: 06/16/2024
Dear *****,
Thank you for your wonderful review! We're thrilled to hear that you were very pleased with our thoroughness and clarity. Ensuring our clients fully understand every step of the process is a top priority for us.
If you ever need further assistance, please feel free to reach out.
Best regards,
The ACA Group TeamReview fromAllen L
Date: 06/07/2024
5 starsAllen L
Date: 06/07/2024
ACA Group is top notch. They got me out of my timeshare completely. It was costly but not nearly as costly if I'd stayed in my timeshare. Now no worries whatsoever. Thanks ACA Group.ACA Group
Date: 06/08/2024
Dear *****,
Thank you for your fantastic review! We are so pleased to hear that you found value in our services and are now enjoying the freedom from your timeshare obligations. Its always our goal at ACA Group to provide effective solutions that truly benefit our clients in the long run. Were glad we could alleviate your worries and help you move forward. If you ever have any more questions or need further assistance, were just a call or email away. Thanks again for choosing ACA Group!
Warm regards,
The ACA Group TeamReview fromJanet K
Date: 06/06/2024
5 starsJanet K
Date: 06/06/2024
Just went through a phone call consultation. Very professional and detailed. It was a wonderful to talked to someone about getting out of the timeshare and are willing to help. Just starting the process but will have a case worker to keep me informed on how things are going. This is very welcomed.ACA Group
Date: 07/02/2024
Dear *****,
Thank you for taking the time to share your initial experience with us. Were delighted to hear that you found our consultation professional and detailed. Providing clarity and support from the very beginning is crucial, and were glad you felt welcomed and well-informed. As you proceed with the process, rest assured that your case worker will keep you updated every step of the way. Were here to help you navigate this journey smoothly, and we look forward to achieving a successful outcome for you. Thank you for choosing ACA Group!
Warm regards,
The ACA Group TeamReview fromTammie P
Date: 05/29/2024
5 starsTammie P
Date: 05/29/2024
I felt a complete sense of relief after our first call. Everything was explained in detail with no judgement. We now understand how we landed ourselves in this timeshare trap and am grateful for the opportunity to correct our initial and continued no, which after four long hours resulted in a yes somehow. Thank you for your time, responsiveness and caring about what happened that day. You helped us understand the "why" and it finally makes sense. I would recommend this company to anyone that needs help understanding their rights that was never explained to them!ACA Group
Date: 06/16/2024
Dear ******,
Thank you so much for your heartfelt review. We're delighted to hear that you felt a sense of relief after our first call and that our explanations and support helped you understand your situation better. It's our mission to provide clear, non-judgmental assistance and to help our clients regain control over their timeshare issues.
Your recommendation means a lot to us. If you ever need further assistance, please don't hesitate to reach out.
Best regards,
The ACA Group TeamReview fromAletha S
Date: 05/25/2024
4 starsAletha S
Date: 05/25/2024
The agency (ACA Group) was very thorough with their due diligence and research to resolve our situation with the time share release. Thank you very much for your positive approach and caring attitude.ACA Group
Date: 05/30/2024
Hello ******,
Thank you for your kind words and for taking the time to leave us a review! We're delighted to hear that you appreciated our thoroughness and positive approach. At ACA Group, we understand the importance of handling each case with the utmost care and dedication. Your recognition of our efforts means a lot to us. We're here to support you throughout your timeshare release journey, so please don't hesitate to reach out if you need any further assistance.
Best regards,
The ACA Group TeamReview fromAurele C
Date: 05/21/2024
5 starsAurele C
Date: 05/21/2024
We would like to thank you for getting us out of the Spinnaker resorts contract.Keeping us to date as you did was always reassuring and gave us the trust in you that you would do as we all agreed to.It was a pleasure dealing with ACA Group and we would recommend you at any time.ACA Group
Date: 05/30/2024
Hello ******,
Thank you for your kind words and for taking the time to leave this great review! We are so pleased to hear that you felt reassured and trusted throughout the process of exiting your Spinnaker resorts contract. At ACA Group, we strive to keep our clients informed and comfortable with every step, and your feedback confirms that we are on the right track. Thank you for recommending usit means the world to our team. Should you or your friends need assistance in the future, we're here to help.
Warm regards,
The ACA Group Team
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