Reviews
Customer Review Ratings
Average of 187 Customer Reviews
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Review fromDon M
Date: 05/02/2024
5 starsDon M
Date: 05/02/2024
Very understanding and knowledgeable. They seemed to care about what we are going through. Thank ACA Group
ACA Group
Date: 05/05/2024
Hello *******,
Thank you so much for your kind words! Were thrilled to hear you felt supported and understood throughout your experience with us. At ACA Group, your satisfaction is our top priority, and its wonderful to know we met your expectations. Should you need any more assistance or have any questions in the future, don't hesitate to reach out!
Warm regards,
The ACA Group TeamReview fromKevin T
Date: 04/23/2024
5 starsKevin T
Date: 04/23/2024
So far my experience has been professional and thoughtful. I'm happy so far.ACA Group
Date: 04/24/2024
Dear *****,
Thank you for your positive review! Were delighted to hear that you are satisfied with the professionalism and thoughtfulness youve experienced with our team so far. At ACA Group, we aim to make every step of the process as smooth and stress-free as possible for our clients. We appreciate your feedback and look forward to continuing to serve you with the same level of care and attention. Please dont hesitate to reach out if you need further assistance or have any questions.
Warm regards,
The ACA Group TeamReview fromLynda I
Date: 04/21/2024
4 starsLynda I
Date: 04/21/2024
While this whole process is stressful - you are, after all, trying to get out of something you shouldn't have gotten into in the first place - ACA Group has been pleasant to work with and we feel we are headed in the right direction by signing-on for them to help us. We did not feel pressured at any point but did pay the entire contract fee up-front. We did feel that their fee was reasonable, based on comparison and word of mouth. I will submit another review when we no longer own our time share!ACA Group
Date: 04/22/2024
Dear *****,
Thank you for taking the time to share your feedback with us. We understand that navigating the timeshare exit process can be stressful, and were glad to hear that youve felt supported and pressure-free while working with our team at ACA Group. We strive to make the process as smooth and straightforward as possible for our clients. We appreciate your trust in us and look forward to the day we can celebrate the successful conclusion of your timeshare ownership. Were here for any questions you may have in the meantime and eagerly await your follow-up review!
Warm regards,
The ACA Group TeamReview fromDonald E
Date: 04/19/2024
5 starsDonald E
Date: 04/19/2024
The ACA Group is an awesome organization. You guys are honest, trustworthy, and delivered results just as you said you would! I thought that this process would take a few years, but it took a few months to end my timeshare ownership! Great job guys!ACA Group
Date: 04/22/2024
Dear ******,
Thank you so much for your wonderful review! Were thrilled to hear that your experience with our team at ACA Group met your expectations. Its always rewarding to help our clients resolve their timeshare concerns quickly and efficiently. Your feedback is invaluable and motivates us to continue providing great service. If theres anything else we can do for you, or if you have friends or family who could benefit from our services, please dont hesitate to reach out.
Warm regards,
The ACA Group TeamReview fromLee A
Date: 04/17/2024
5 starsLee A
Date: 04/17/2024
I came to ACA looking for help getting out of a purchase of *******. ***'s **** ********************** was generous in the time he took to explain the ins and outs of their process in extricating people from time share purchases. They claim a 100% success rate and I was no exception to that. With their help I succeeded in saving myself roughly 80% of my commitment (including ACA's fees. I was very pleased with their service and recommend them. They'll get the job done.ACA Group
Date: 04/19/2024
Dear ***,
Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with ACA Group and how ********************* was able to assist you effectively. At ACA, we pride ourselves on our commitment to our clients and are glad to have met your expectations in resolving your timeshare purchase. Your success is our success, and saving you a significant amount on your commitment highlights what we strive to achieve for all our clients.
We appreciate your recommendation and are here should you or your friends need our services in the future. Thank you for choosing ACA Group!
Warm regards,
The ACA Group TeamReview fromDeborah D
Date: 12/31/2023
4 starsDeborah D
Date: 12/31/2023
To date I find the business professional and efficient.. as I have just started this journey I will have to submit a more detailed review after the closure of my contractACA Group
Date: 12/31/2023
Dear ******************,
Thank you for taking the time to share your initial impressions of working with ACA Group. We are delighted to hear that you find our approach professional and efficient. As your journey progresses, we look forward to continuing to meet your expectations and eagerly await your detailed review post-contract closure. Your feedback is invaluable to us in maintaining and enhancing our service quality.
Warm regards,
ACA Group TeamReview fromBrandon J
Date: 12/12/2023
5 starsBrandon J
Date: 12/12/2023
They were very polite and helpful on guiding me to the right directionACA Group
Date: 12/31/2023
Dear ******************,
Thank you for your kind words. Were thrilled to know that our teams politeness and guidance made a positive impact on your experience with ACA Group. Guiding our clients in the right direction is a top priority for us, and its rewarding to hear that we succeeded in your case. Should you need any more assistance or have further queries, please dont hesitate to reach out.
Best regards,
ACA Group TeamReview fromArvanti P
Date: 11/21/2023
5 starsArvanti P
Date: 11/21/2023
They were very very knowledgeable with situations we were facing. Very helpful and didnt try to be pushy and was able to help us 100. Walked us through while beginning process and very nice. They took their time to explain everything to us and also did everything they said they were going to do. I couldnt have been more happier for making the call. I highly recommend them to anyone.ACA Group
Date: 11/30/2023
Dear ****************,
Thank you for such a glowing review! We're thrilled to hear that our team's knowledge and helpful approach have had such a positive impact on your experience. At ACA Group, we believe in providing clear, thorough explanations and following through on our commitments, so it's especially gratifying to know that these efforts resonated with you.
Your recommendation means the world to us, and we're delighted that you're pleased with the decision to reach out to our team. We look forward to continuing to support you throughout the process and are here to assist with any further needs or questions you may have.
Warm regards,
The ACA Group TeamReview fromHeather M
Date: 11/21/2023
5 starsHeather M
Date: 11/21/2023
At first I was nervous and thought is this going to be a trap, then once we decided to go with ACA, we were directed to finance for a loan and again thought is this a scam. After getting stuck with GEVC Timeshare its hard to trust and I get anxiety. However, so far things are going great! Literally just started the process yesterday. Our caseworker called today to go over the details of whats to come and then clarified if the retainer for $500 was ok to be withdrawn today, we had already given the card info last night, yet no money was taken until our caseworker spoke with us today confirming we still wanted to proceed. I feel confident that we made the right choice in going with ACA and Im happy we wont be stuck with this timeshare for life.ACA Group
Date: 11/30/2023
Dear ***************************,
We deeply appreciate your honest and detailed review. It's completely understandable to approach such important decisions with caution, especially given your past experiences. We're glad to hear that our team's approach has helped alleviate some of your initial anxieties and that you feel confident in your choice to work with ACA Group.
Our goal is always to ensure our clients feel fully informed and comfortable every step of the way. Your feedback about the clarity and timing of our communication, especially regarding the financial aspects, is incredibly valuable to us. As we move forward together, we remain committed to maintaining this level of transparency and support.
Thank you for placing your trust in us, and we look forward to continuing to assist you in resolving your timeshare concerns.
Warm regards,
The ACA Group TeamReview fromEdward B
Date: 11/20/2023
5 starsEdward B
Date: 11/20/2023
Very professional and kept me and my wife informed throughout the whole process!!ACA Group
Date: 11/30/2023
Dear ***********************,
We're truly grateful for your five-star review. It's wonderful to know that our efforts to maintain professionalism and clear communication throughout the process have positively impacted both you and your wife. At ACA Group, we understand the importance of keeping our clients informed and involved. Thank you for acknowledging our commitment to service excellence. We look forward to continuing our relationship and serving any future needs you may have.
Warm regards,
The ACA Group Team
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