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Customer Review Ratings
Average of 186 Customer Reviews
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Review fromRobert S
Date: 11/20/2023
5 starsSo far, so good. Explanations have been clear, follow-*** timely. Just starting process, but very pleased thus far.
ACA Group
Date: 11/30/2023
Dear ***********************,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you're pleased with the clarity of our explanations and the timeliness of our follow-**** At ACA Group, we're committed to maintaining this level of service throughout your journey with us. Your early impressions are incredibly valuable, and we're excited to continue providing you with a satisfying experience as we move forward together.
Best regards,
The ACA Group TeamReview fromTeresa Y
Date: 11/17/2023
5 starsThey have been awesome and very persistent, which I appreciate.ACA Group
Date: 11/30/2023
Dear ******,
We are thrilled to hear that you had a positive experience with our team! Your recognition of our persistence and dedication means a great deal to us. At ACA Group, we always strive to provide the highest quality of service and support. Thank you for taking the time to share your feedback.
Warm regards,
The ACA Group TeamReview fromEverett R
Date: 11/13/2023
5 starsACA Group has been very helpful in the 1st stage of getting me out of this timeshare contract. Most professional. They make every step easy and theyre doing everything. All you have to do is provide the information. I did compare prices and they were much lower. And their track record is pretty impressive.ACA Group
Date: 11/14/2023
Dear *******,
Thank you for taking the time to share your positive experience with ACA Group. We're delighted to hear that our approach to guiding you through the initial stages of exiting your timeshare contract has been both professional and straightforward. Our team is committed to making the process as seamless as possible, and it's great to know that our efforts, along with our competitive pricing and track record, have stood out to you. Rest assured, we will continue to provide the high level of service you've come to expect from us. Please feel free to reach out if you need further assistance or have any questions.
Best regards,
The ACA Group TeamReview fromNancy K
Date: 11/13/2023
4 starsSeemed very kind and assuring they could help me get out of my time share. Very prompt to get back to me on-a weekend eveningACA Group
Date: 11/14/2023
Dear *****,
Thank you so much for your kind words. We're thrilled to hear that our team's responsiveness and assurance met your expectations, especially over a weekend evening. At ACA Group, we strive to provide exceptional service to all our clients, and your feedback is incredibly valuable to us. If you have any further needs or questions, please don't hesitate to reach out. Looking forward to assisting you further with your timeshare situation.
Warm regards,
The ACA Group TeamReview fromRONALD C
Date: 11/09/2023
5 starsMy wife an I had a good experience cancelling out time share with the ACA Group. The process took about 1 yr to the date we signed a contract with ACA but our timeshare was paid in full before we started the cancelling process. ACA Group kept us updated on the process every 90 days . I do admit after the first 6 months I had my doubts if the timeshare would cancel in a year or less without more fees being needed. Instead ACA assured us things were looking good and to have patience. Additional fees were not needed and were not requested. ACA Group had great communication with us and you can trust them when they say they will get you out of your timeshare.ACA Group
Date: 12/01/2023
Dear *********************,
It's truly rewarding to receive such positive feedback from you and your wife regarding your experience with us. We understand that the process of cancelling a timeshare can be complex and sometimes lengthy, and we appreciate your patience and trust in us throughout the duration.
Your acknowledgement of our regular updates and transparent communication is greatly valued. At ACA Group, we strive to keep our clients well-informed and comfortable with the process, and it's reassuring to hear that we succeeded in doing so for you. We're especially glad to know that we were able to meet your expectations without any additional fees.
Thank you for trusting us to assist you with your timeshare cancellation, and for your recommendation. We're here for you should you need any further assistance or advice in the future.
Best regards,
The ACA Group TeamReview fromKaren K
Date: 11/08/2023
5 starsFriendly, compassionate, professional, but mostly successful! Thanks to ACA Group! Words cannot express how grateful I am to be out from under this Timeshare burden! I would definitely recommend ACA Group to anyone in this situation! Special thanks to Sebastian for taking the time to gather the necessary information to get my case approved.ACA Group
Date: 12/01/2023
Dear *******************,
We are immensely grateful for your heartfelt review. Hearing that you found our team, especially *********, to be friendly, compassionate, and professional truly means a lot to us. At ACA Group, we understand the burden that a timeshare can represent, and it's our greatest reward to help alleviate that stress for our clients.
Your expression of gratitude and your willingness to recommend us to others are the highest compliments we could receive. We're thrilled to have been a part of your successful journey to freedom from your timeshare. Your acknowledgment of *********'s dedicated efforts in gathering the necessary information for your case is greatly appreciated, and we'll be sure to pass along your special thanks to him.
Thank you for choosing ACA Group, and please remember that we're here to assist should you need any further support in the future.
Warm regards,
The ACA Group TeamReview fromVirginia K
Date: 11/07/2023
5 starsThey always kept me informed what was going on. I appreciate itACA Group
Date: 11/08/2023
Dear ********,
Thank you so much for your kind review! At ACA Group, we believe communication is key to providing the best possible service, and we're thrilled to hear that you felt well-informed throughout ******** working together. Your appreciation means the world to our team, and we look forward to assisting you again in the future.
Warm regards,
The ACA Group TeamReview fromWarren C
Date: 11/06/2023
5 starsI've talked with five companies that claim to get clients out of timeshare. ACA Group was the only one that did not treat me like the timeshare companies with long presentations and patronizing attempts to get me to commit to their process of extracting me from the deceit of the timeshare industry. Its representatives were professional and my qualifications for working with them were concrete and clear.ACA Group
Date: 11/07/2023
Dear ******,
We are immensely grateful for your thoughtful review. It's genuinely heartening to hear that your experience with ACA Group stood out from the crowd. We understand that the process of navigating out of a timeshare commitment can often feel just as overwhelming as entering one, and we're thrilled to have provided a straightforward and professional service that you found to be a breath of fresh air.
Our team strives to create a process that is transparent and free from the pressures that are all too common in the industry. Knowing that we've succeeded in making your qualifications clear and your experience a positive one is incredibly rewarding for us.
Your satisfaction is our top priority, and it's customers like you who make our work so fulfilling. We hope to continue to serve others with the same level of honesty and professionalism that you experienced.
Warm regards,
The ACA Group TeamReview fromFred T
Date: 11/06/2023
5 starsSince the start of our relationship with the ACA Group they have been very professional, friendly and easy to communicate with, they kept us informed every step of the way. Every step of the process was done in a timely manner, finally they were successful in providing us Timeshare Relief! I used to think it couldn't be done, WE are so happy we made the call! Ever so thankful to the *** Team!!ACA Group
Date: 11/06/2023
Dear ***************,
Were absolutely delighted to hear about your positive experience with us! Your feedback is incredibly appreciated, and its wonderful to know that our commitment to professionalism and communication has made a significant difference. Were thrilled to have provided you with the Timeshare Relief you were seeking and are overjoyed to hear how happy you are with the outcome. Your satisfaction is our top priority, and we look forward to continuing to serve you with the same level of dedication in the future. Thank you for placing your trust in the ACA Group Team!
Warmest regards,
The ACA Group TeamReview fromPaul D
Date: 11/02/2023
5 starsThe structure and intellect of the organization is outstanding. The personalities and understanding of the community is amazing. Generally a wonderful resource!ACA Group
Date: 12/01/2023
Dear *******************,
Thank you for your wonderful review! We are delighted to hear that youve had such a positive experience with our organization. Your appreciation for our team's structure, intellect, and understanding of the community is truly gratifying. At ACA Group, we aim to be more than just a service provider; we strive to be a valuable resource and a positive presence in the community.
Your feedback is a powerful affirmation of our team's hard work and dedication. It motivates us to continue delivering exceptional service and maintaining the high standards that you've experienced.
We're here to support you with any future needs, and we deeply appreciate your recognition of our efforts.
Best regards,
The ACA Group Team
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