Reviews

Review Details

• Review fromLeanne L

  Date: 08/18/2023

  1 star

  Leanne L

  Date: 08/18/2023

  This companys web site says that they have an A+ rating with the BBB, but this site says they are not rated. You would think a Lawyer based service would know better than to make false assertions! Be careful!
  

  ACA Group

  Date: 08/20/2023

  Dear *******************,
  Thank you for bringing your concerns to our attention. We value feedback and take it seriously. We would like to clarify that we do not make any claims on our website about having an A+ rating with the BBB. It's true that over the last three years, we have maintained an A+ rating with the BBB. Currently, we are under review with them, and as such, we have a status of "NR" (Not Rated). This status doesn't indicate a positive or negative rating; it simply means we are currently not rated.
  We are committed to transparency and honesty in all our business dealings, and we appreciate your vigilance. If you have any further questions or concerns, please feel free to reach out.
  Best regards,
  ACA GROUP

• Review fromJohn R

  Date: 08/03/2023

  1 star
  As bad of a trap as the time share companies they deal with. You cant cancel even if they havent done one thing for you yet, even if you lose your job and cant afford them any longer. Beware!

• Review fromMelissa P

  Date: 07/31/2023

  5 stars

  Melissa P

  Date: 07/31/2023

  I did my research but I was still skeptical at first paying up front for services and not really knowing what you will get. The team continued to reassure me that I wouldn't regret having them represent me in my timeshare exit and I can honestly say the reviews I read were a true representation of ACA Group. They communicated just as they said they would and someone from the team always responded in a timely manner with any concerns I had. I would definitely recommend this firm to anyone stuck in one of these crazy timeshares as I have been for many years. Thank you so much ACA Group for exceptional service!
  

  ACA Group

  Date: 08/20/2023

  Dear *******,
  Thank you so much for taking the time to share your experience with ACA Group. We genuinely appreciate your kind words and your vote of confidence. We understand the leap of faith it requires to trust a team, especially with something as crucial as timeshare exits, and we are elated to hear that we met your expectations.
  Your feedback underscores our commitment to exceptional communication and quality service. It's stories like yours that reaffirm our mission to assist individuals in navigating the intricacies of timeshares.
  Welcome to Timeshare Freedom, and know that we're always here to support you. Once again, thank you for choosing ACA Group and for your heartfelt recommendation.
  Warm regards,
  ACA GROUP

• Review fromVidya W

  Date: 07/19/2023

  5 stars

  Vidya W

  Date: 07/19/2023

  Customer ************************** Professional, Exceptional Communication Protocols. All these attributes are encapsulated in ACA Group. One of my best investment of time and money yielding great results. Keep up with the good work ACA Team
  

  ACA Group

  Date: 08/20/2023

  Dear ********,
  Thank you sincerely for your glowing review. We are genuinely delighted to hear such positive feedback. It's clients like you that inspire us to constantly improve and strive for excellence in every aspect of our service. Your recognition of our customer-centric approach and communication protocols means the world to us. We're thrilled that your investment in ACA Group has been fruitful. Our team is committed to continuing the good work and serving you even better in the future. Once again, thank you for trusting us.
  Warm regards,

  The ACA Group Team

• Review fromMelissa P

  Date: 07/12/2023

  5 stars

  Melissa P

  Date: 07/12/2023

  I called ACA group extremely stressed out and totally lost because I couldn't get out of my timeshare and I was very scared. they were polite they always answered the phone. What a wonderful company my timeshare is canceled they did everything for me they kept me informed even though I was skeptical but they were so nice and got the job done I am I'm share free thank you ACA group I highly recommend this company
  

  ACA Group

  Date: 08/20/2023

  Dear ******************,
  Thank you so much for your heartwarming review. We understand how stressful situations like the one you faced can be, and we're truly gratified that we could provide the support and guidance you needed. Your trust in us, especially when you were skeptical, is not something we take lightly. We're so happy to hear that our communication and service exceeded your expectations.
  Hearing that you're now "timeshare free" and that our team played a role in that brings us immense satisfaction. We aim to continue being a beacon of hope and assistance for many others like you. Your recommendation means the world to us, and we are always here should you need any further assistance.
  Wishing you all the best,
  The ACA Group Team.

• Review fromLinda O

  Date: 06/25/2023

  4 stars
  It was a relief to hear from concerned professionals that trying to get out of our timeshare is a troubling but not impossible feat. The cost was considerably higher than we expected but the process was simple and we were informed at each step.After just a few months, the result is that we are now free and clear of the timeshare and will advise everyone we know against getting involved in timeshares.

• Review fromSharlene D

  Date: 06/21/2023

  3 stars
  Everyone seems polite and interested in case. They called me about a contact person for my case. They gave me 3 different people in the same phone call. Not sure who to call The early process was a little slow. Took them 3 weeks to decide if they wanted to take my case. Seems like a good company but a little expensive. Cost of hiring ACA depends on the amount of money still owed on timeshare. I owe ****** and the cost is $7000. They will finance there cost of payments.

• Review fromCass G

  Date: 06/13/2023

  4 stars
  I only gave 4/5 because I didnt actually go through with it, but what I did experience was 5/5. I actually did get a loan with their bank to pay off my TS. I had a three day period where I could change my mind. I ended up changing my mind because the resort let me out at a cheaper rate. However ACA did not give me any grief about canceling. They sent me an email confirming my cancellation right then and they also contacted the bank and told them I cancelled and wouldnt need the loan anymore. So because they did that, I think it would be everything they say it would have been had I gone through with it.

• Review fromAlinda J

  Date: 05/25/2023

  5 stars
  We are so grateful for the work the ACA Group did to releave ** from the financial burden of a timeshare we never used. They were a great group very professional and kept ** up to date on their progress. we got the news sooner than anticipated that we were no longer owners and no more maintenance fees. We are so ever grateful. Thanks so much ACA Group.

• Review fromJoshua L

  Date: 05/21/2023

  4 stars
  ACA was very prompt in calling ** back and explaining their process. I decided not to use them after I did some homework and found out about a buy back option from another website. I only owed 700 on my timeshare and ****** bought it back and got another ***************************************** on the service for over 5k, they should be more upfront about all your options not just making a sale. Im sure once you hire them they do good work but thats not what all clients need. In the future I hope their more transparent about the process and your options not just trying to make a sale.