Reviews

Review Details

• Review fromDebra M

  Date: 01/30/2025

  5 stars

  Debra M

  Date: 01/30/2025

  ACA Group handled our timeshare cancellation and we are extremely satisfied. They kept us updated throughout the process. Someone was always available to answer the phone and our questions. We highly recommend their services.
  

  ACA Group

  Date: 01/31/2025

  Hi *****,

  Thank you for your thoughtful review. Were so pleased to hear that you are extremely satisfied with your timeshare cancellation experience. Clear communication and keeping our clients informed every step of the way are top priorities for us, so were glad that you felt supported throughout the process. Providing reliable service and always being available to answer your questions is something we take pride in. Your recommendation means a lot, and we truly appreciate your trust in ACA Group. 

• Review fromAmiel S

  Date: 01/26/2025

  5 stars

  Amiel S

  Date: 01/26/2025

  I feel confident with the professionalism, and really appreciate, that everyones speaking the same language.They have kept me informed about the process and I feel extremely confident that they will get the job done.
  

  ACA Group

  Date: 01/31/2025

  Hi *****,

  Thank you for your review. Were glad to hear that our professionalism and clear communication have given you confidence in the process. Keeping you informed every step of the way is our priority, and we appreciate your trust in us. We look forward to delivering the results you expect.

• Review fromCindy A

  Date: 01/25/2025

  5 stars

  Cindy A

  Date: 01/25/2025

  Dave did an awesome job explaining everything to us and answering any questions that we had. The procedure was very simple and easy. Basically all my husband and I had to do was sign the document in afew places and ACA took care of the rest.
  

  ACA Group

  Date: 01/27/2025

  Hi *****,

  Thank you for sharing your experience. Were thrilled to hear that **** provided clear explanations and answered all your questions. Making the process simple and stress-free for you is exactly what we strive for. Were glad we could take care of everything, and we appreciate you choosing ACA Group to assist you.

• Review fromDebbie M

  Date: 01/24/2025

  1 star

  Debbie M

  Date: 01/24/2025

  They are THE WORST company I've ever dealt with. First you get a representative to get you into the program and then you get many others from the company calling you either for payment or to tell you the same stories that you just heard from someone else. Then if you don't pay, you're told lies from all and the first representative, that told you to call him if you had any questions, can't be contacted, The run-around they give you makes you want to scream and they don't want to lose the money that you're to pay so you have a hard time cancelling the contract.I was told to sign the contract and then read it later, This is just what happened when I bought the time share! Really, I never heard about signing a contract without reading it first.I'm trying to get out of this "circus" and look elsewhere. I suggest you not get caught like me!!
  

  ACA Group

  Date: 01/30/2025

  Dear Ms. ************* sincerely appreciate your feedback and regret that your experience with ACA Group did not meet your expectations. Our mission is to provide a smooth and transparent process for our clients, and we truly apologize for any frustration or misunderstanding that occurred.
  To clarify, we never pressure anyone into doing business with us. When you initially inquired about our services on January 21st, we provided a detailed explanation of our process, and you voluntarily chose to move forward. As part of our standard procedure, all clients are given the opportunity to review and fully understand the service agreement before signing, ensuring they are comfortable with the terms.
  We recognize there was a miscommunication regarding the timing of your initial payment. While our team did begin work on your case immediatelyas we do for all of our clientswe also took steps to honor your request for a post-dated payment. However, when our *************** team conducted a routine welcome call to confirm your enrollment and review next steps, we also verified your payment details and received verbal authorization to process the initial charge. Unfortunately, when we attempted to process the payment, it was declined, at which point we reached out to notify you. It became clear that there was a misunderstanding regarding the agreed-upon payment date, and we sincerely apologize for any confusion this caused.
  We also deeply regret that this situation led to frustration on your end. Our Senior Advisor attempted to address your concerns and clarify the issue, but we understand that emotions were high. Out of respect for your wishes and to prevent any further distress, we honored your request to cancel your file, ensuring you were not charged anything. Additionally, our CEO personally reached out via email with a sincere apology, as we wanted to acknowledge your concerns while giving you space rather than adding further stress with another phone call.
  At ACA Group, we take responsibility when mistakes occur, and we are committed to making things right whenever possible. We deeply regret that this situation led to dissatisfaction on your part, but please know that our intention was never to mislead or cause frustration. We remain open to assisting you in the future should you decide to revisit your timeshare exit options, and we wish you all the best moving forward.
  Sincerely,
  ACA Group Tea.
  

• Review fromKaren T

  Date: 01/23/2025

  5 stars

  Karen T

  Date: 01/23/2025

  What a caring and professional company. After contracting for their services in disolving a time share company, they realized it would be easy to do ourselves. Recognizing that, they contacted us and after reviewing the memorandum from the timeshare, they suggested we do it ourselves and rather than holding us to their contract, they released us. They are kind, understanding and really care about what is best for their clients. I highly recommend their services. Thank you *** !
  

  ACA Group

  Date: 01/27/2025

  Hi *****,

  
  Thank you for your kind words and recommendation. Were glad we could provide you with honest guidance and help you determine the best course of action. Doing whats right for our clients is always our top priority, and were pleased to have earned your trust. Thank you for recognizing our commitment to care and professionalismit means a lot to us.

• Review fromJeff L

  Date: 01/20/2025

  5 stars

  Jeff L

  Date: 01/20/2025

  I was cautious about choosing a business to assist me in getting out of my timeshare. I had heard many stories. ACA Group was very straightforward and professional. They explained the process and was honest and maintained great communication throughout the procedure! They are a very good company to work with!
  

  ACA Group

  Date: 01/27/2025

  ****,

  Thank you for your thoughtful review. We understand how important it is to feel confident in choosing a company for such a significant decision, and were glad we could provide you with a straightforward and professional experience. Maintaining honesty and clear communication is always a top priority for us. We truly appreciate your trust in ACA Group and are happy to have been able to assist you.

• Review fromNancy P

  Date: 01/20/2025

  5 stars

  Nancy P

  Date: 01/20/2025

  We just started with ACA and them trying to get us out legally of our timeshare obligations. Will report back when it happens. Service has been wonderful so far, very attentive.
  

  ACA Group

  Date: 01/27/2025

  Hi *****,

  Thank you for sharing your experience so far. Were glad to hear that our team has been attentive and that youre satisfied with the service. Were committed to helping you navigate this process and will continue to work diligently to achieve the best outcome for you. We look forward to hearing from you again once everything is finalized.

• Review fromAlex S

  Date: 01/16/2025

  5 stars

  Alex S

  Date: 01/16/2025

  I highly recommend ***. Had a timeshare and hated it. Tried to get out of it with the ********* company and other companies and was a big waste of time. I contacted *** and they had me out of it in less than a year. Anytime I had questions they were able to answer and always kept me up to date. Everyone I ever spoke to was very friendly and helpful. If you have a timeshare and want out call ***.
  

  ACA Group

  Date: 01/27/2025

  Hi ****,

  Thank you for your glowing review and recommendation. We are so pleased to hear that we could assist you in getting out of your timeshare and that our team kept you informed every step of the way. Providing a smooth, friendly, and efficient experience is what we strive for. We truly appreciate your trust in ACA and are glad we could help you move forward.

• Review fromDoris S

  Date: 01/16/2025

  5 stars

  Doris S

  Date: 01/16/2025

  All the different people we talked to were very helpful and knowledgeable everyone was very friendly and nice talked us through everything
  

  ACA Group

  Date: 01/27/2025

  Hi *****,

  Thank you for sharing your experience. We are delighted to hear that our team was helpful, knowledgeable, and friendly throughout the process. Guiding you every step of the way is something we take pride in, and we truly appreciate your kind words.
  
  

• Review fromJoseph A L

  Date: 12/11/2024

  5 stars

  Joseph A L

  Date: 12/11/2024

  Did the job in short order, fair with us, and informative all the way.Very happy.
  

  ACA Group

  Date: 12/23/2024

  Hi ******,

  Were delighted to hear that you found our services efficient, fair, and informative. Its our goal to keep our clients well-informed and satisfied throughout the process. We appreciate your kind words and are very happy to have met your expectations.