Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a outfit and was sent wrong size. I returned per their instructions on there website and asked for correct size to be mailed to me. They have ignored my request.

  

  Business Response

  Date: 03/27/2023

  Dear *****,
  

  We apologize if you did not receive the response below, as our mail server has this message stuck in outgoing mailbox and did not get sent to you. We apologize for the issue and have issued the refund today back to your payment method on file.  If we had sent out the size 2T, the tag would have been the same as per below, the manufacturer uses their own sizing tags and the tag would not indicate the 2T on it.  We recognize the item was for a birthday gift and likely the event has passed by, therefore we have refunded you for the item for this misunderstanding on the size received, as we recognize the tag size is not listed as 2T but listed as **.

  The below email should have been sent at the end of February, however it failed to send:

  Dear *****,

  We received your return of the item due to wrong size received.  We use different manufacturers who use their own labels and the sizes do not always write the same size to what our size is listed as.   The ** size on the tag is actually the 2T size, just with a different label / tag.  Would you like us to resend this out to you, as the ** is the same as the 2T.  
  Or do you prefer to cancel the order and be refunded.  Placing a new order for the size 2T of the same item will result in the same item with tag of ** on it.  
  Please advise so we can either resend this out to you or cancel and refund the order.
  Best Regards,

• Initial Complaint

  Date:03/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order with Mia Belle Girls online on Feb 23. We ordered 12 dresses in a variety of sizes. When our order was delivered, only 5 of the dresses were received. We were NOT notified the shipment would only be partially fulfilled. They just randomly shipped less than half of our order (which was fully paid for) with no information whatsoever about where the rest of it was. We sent multiple messages that were not responded to. We tried contacting via instagram dm, and eventually got a response, after threatening to report to BBB. We were given a tracking number for the remainder of our shipment, which was then CANCELED....then we received another tracking number....showing ANOTHER delay to receiving these dresses - now one full month since placing the order. It is totally unacceptable and we expect these dresses to be overnighted to us at Mia ******************** expense immediately.

  

  Business Response

  Date: 03/17/2023

  Dear ******,
  We are very sorry for the incomplete delivery regarding your first delivery.  All of the missing items are on the latest *** Tracking number ******** and we apologize for the issue of the missing items at the original delivery.  Tracking link is below with the remainder of your order: 
   Tracking | *** - *************
  *****************************************************************************/trackdetails
  
  Unfortunately, we are unable to change the shipping method / level of service for the current *** shipment as the package is already in transit.  I checked inventory and we are unable to send an urgent package with the missing items as we are sold out of the 10Y size, so you must have been shipped one of the last items of the size 10Y.  This can be verified if you try to order the size on our website, it is Sold Out.
  We do apologize for the inconvenience and have issued a store credit gift card code for this issue.  The value is 10% of your paid amount on your order, which is $40.00.
  Store Credit Code:  *******hidden for security purposes
  Store Credit Amount:  $40.00
  This can be combined with any discount code you may have found online or in email for a future order with us.

  The tracking number and store credit code are hidden for this message, and fully visible in the email sent to you today.  

  Thank you.

  Teric

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/4/23 I purchased an item from *** ****************** for $24.98. I returned the item on 2/9/23 because the product didn't match the description. I was given a giftcard code for the return. I used the giftcard code for another item on 2/25/2023 and paid the $21 balance with my bank card. The $21 was debited from my checking account. However, the site never reflected my purchase and i never received an order confirmation. I've sent numerous emails to Mia ****************** requesting a refund for the original purchase of $23.98 and for the $21 to be credited back to the original method of payment. I was advised on 3/5/2023 via messenger that the issue has been escalated. As of 3/16/2023 nothing has been done. They have stopped replying to my emails requesting an ETA for my refund status. If needed, I can provide a copy of the email thread and a copy of the chat in Messenger.

  

  Business Response

  Date: 03/17/2023

  Hello *******,

  We are very sorry to hear about this issue and that the new order you attempted on 2/25/2023 did not go through.  We checked your name, email address, and the last 4 digits of the card used and could not locate a new order placed at the end of February.  Regarding the pending charge that *** have posted to your account, we suggest contacting the bank and asking them to reverse the charge as we do not have the charge in our system.  Our IT team stated the system *** have been undergoing maintenance and the charge failed to process to an account or order.   We cannot locate that charge, and for this reason, we suggest asking your bank to reverse it.  

  We have refunded the original order the full amount today, $24.98 back to your payment method on file.  We have disabled the store credit code since there *** have been a problem with the code for the store credit issued.  The store credit code still showed the full amount available to make a purchase, and we apologize that the recent attempt to order did not go through.  

  Please expect the full refund back to your payment method on file in 3 to 5 business days from today.

  Thank you.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cream sweater w red hearts for my granddaughter for Christmas 2022. I ordered on Dec 1, 2022 order # ******. I never received. The ** responded to a few emails informing me of delays but then stopped responding. To this day March 13 Ive yet to receive. It is a winter sweater, that will not fit my granddaughter next winter. At this point I wish to get a full refund credited back to my ac**unt.

  

  Business Response

  Date: 03/13/2023

  Hello *******,

  We apologize for the issue of not receiving the sweater, and after checking the tracking assigned it does not show as delivered.  We have canceled and refunded your order in full today 3.13.2023.  Please allow 3 to 5 business days to receive the full refund back into your account.

  We are sorry it didn't work out this time, but we continually strive to make your shopping experience better and to improve based on your feedback.

  Thank you.

  Teric

• Initial Complaint

  Date:03/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on January 3, 2023 for eight items including shoes, clothing and accessories for a total of $133.76 and was charged that amount on my credit card on the same date. I received an email confirming the order on January 3, *********************************************************************************************** ***** business days. Six out of the eight items arrived within a month. However, the " Girls Fruity Slides" and the "Girls Camo Always Looks Good Leggings" were still missing. After over a month had passed, I attempted to contact the store to request a status update as to the other two items, especially since when I tried to track my order the status for one of the items said "shipment cancelled" since January 20. I received no response to my initial email that was sent on February 8, 2023. I sent a second email on February 13, 2023. There was also no response to that email. In the interim, I received one of the missing items, albeit in the wrong color and size so I am attempting to return that item, still pending is whether I will receive a refund. I still have not received the final missing item "Girls Fruity Slides" for which I was charged $19.79 + tax. I attempted to contact the store at the number listed and the recorded message stated the store does not accept phone calls. I have sent a third email today (March 2, 2023) requesting an update on this order but the fact is I have been charged money for an item that I did not receive and it has been about two months.

  

  Business Response

  Date: 03/03/2023

  Dear ******,

  We are sorry to hear that there is a problem with receiving your Girls Fruity Slides By *** and **** We shipped your order and it seems that the post office has lost it. Although we have no control over the post office and their delivery system, we hate to see this happen to our customers and understand how frustrating it is to wait so long for an order just to have it get lost in transit. The good news is that we can offer you several solutions.

  1. We can ship you a replacement from our overseas fulfillment center free of charge, but it can take another ***** business days for you to receive it.

  2. We can issue you a store credit and you can choose another item on our store. Feel free to choose from items that we stock in our domestic fulfillment center so that you can receive your order faster!  The description of each item states if there is a longer wait time.

  Regarding the return item due to incorrect color / size sent, we will issue the refund once we receive the item back to our return facility and verify the item was incorrect.

  Please let us know which solution is best for you and we will be happy to get a resolution going. If you have any other questions please let us know. We are always here to help!

  Thank you!

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19527294
  
  I am rejecting this response because: the solutions offered were not acceptable to me and the excuse offered was not credible. The customer service representative stated that  the item was "lost in the mail". However, the tracking information on the store's website says "Shipment cancelled" as of January 20. I have attached the tracking information (for my whole order) but you can see Package 6, which contained the missing item, says it was cancelled as of January 20. I was offered (1) for the store to ship it again or (2) store credit. Frankly, I don't trust the store to ship it again and I certainly don't want store credit since I will not ever be ordering from this company's website again.

  Bottom line: I have been charged for this item for two months and have not received it. It took three emails and filing a complaint to even get a response at all. I would like a refund for the item, which is what I expressed to the store. I am awaiting their response.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/07/2023

  Hello ******,

  We are very sorry that the item failed to ship / deliver to you, and we have refunded the price paid for the shoes being $19.79 back to your payment method on file.  Please allow 3 to 5 business days to receive the refund from the processing date of 3/4/2023.

  We hope we can work with you again in the future!

  Thank you.

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on miabellegirls website on January 13th for a denim Valentines Day dress, matching hair bow, matching shoes and matching socks. On January 18th I received the dress it was unfortunately different from what was pictured on the website with completely different color buttons. I emailed customer service and asked why the product was different. They expressed if I was not satisfied I could just return the item. That was NOT my question I asked why was it different than the pictures on the site. On January 23rd I received the matching socks, horrible sizing and did not fit my daughter. February 9th I received the red bow. And I patiently waited for the matching shoes to arrive. I have emailed miabellegirls 3 times asking when the shoes will arrive. My daughter now wears a completely different shoe size. Since its been close to 40 days since I placed the order. I emailed on February 14th to once again express my dissatisfaction. I asked for a refund for the shoes since they never were even shipped I was told I could not get a refund since they had shipped out already and was provided a tracking number. It is now February 26th and the shoes have still not shipped and they still have not refunded me my money. I have returned all 3 other items and also still waiting for my refund for the other 3 items. At this time I would like a full refund immediately. They have not yet shipped the shoes. And I returned the 3 items. This experience has been horrible

  

  Business Response

  Date: 03/03/2023

  Hello ******,

  We apologize for the delays you experienced with your order and we show that the returned items have been refunded back to your payment method on file.  The final item shows delivered on 2.27.2023 (one day after writing the review) with **** and we have enabled the return portal to submit the return of the shoes if you do not want to keep the shoes for any reason.  We ship from several locations and a few locations are overseas, and the item was already shipped from the fulfillment center and could not be canceled.  We will be happy to process your return if you so choose to return the shoes as well.

  We are very sorry the items arrived after the expected delivery estimate, and we will work with you to return and refund the last item if you choose to return the shoes.

  Thank you.

• Initial Complaint

  Date:02/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my order, I do not have my order #and I have sent emails with no response. You cannot reach a representative to help me. I will order another one if thats my only alternative i want to speak to someone!!!

  

  Business Response

  Date: 03/03/2023

  Hello *****,

  We apologize for the delay in response as we experienced a technical issue with our email program and the system failed to load your email properly.  We have processed your refund due to the item being returned / failed delivery on your order ******. You will be receiving a full refund in the amount of $24.78 in 3 - 5 business days.

  This refund will be applied to your original form of payment.

  Regarding your second order for the dress, please verify the address is correct as:

  Hidden for Security Reasons

  Thank you so much for your patience. Please reach out to us if we can help you with anything at all.

• Initial Complaint

  Date:02/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 17th I ordered a dress, shoes and hoop petticoat totaling $150.42 for my 3yr old niece. I have never received shipping information and they will not respond to my repeated emails. I paid with Amazon pay. I want my order canceled and a refund. I have requested this by email to them. Their email is ************************************ They are not responding to me at all. If they had responded I would have been more patient but I feel they scammed me.

  

  Business Response

  Date: 03/03/2023

  Dear *******,

  We apologize for the delay in response to your email, as we had an internal error with our email program and recently found your emails that went unanswered.  We show that all items have been shipped together in one package from our overseas fulfillment center.  The tracking for the line haul carrier portion is below.  The carrier will drop the package off at **** local office for final delivery to your address provided.
  

  **************************************************** (hidden for security purposes)
  
  We expect the package to deliver in the middle of March which is within the shipping estimate provided on the product page on the website.
  If the items arrive too late for your event, or if you are not happy with the items that are delivered, please visit our return portal at ************************* to submit the return of an item.

  Thank you.

   

• Initial Complaint

  Date:02/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an accidental purchase on this website. Upon entering my credit card information, there was no screen to confirm my address and my items or to enter the coupon I was provided via email. The transactions simply went through. Now I have a full-price order I could not confirm being delivered to an address I don't have access to because there was NO confirmation step when the order was placed. I immediately tried to contact the company but still have not heard back from them. The fact that the BBB logo is in the website's footer gave me the confidence to transact with them. However, when the unconfirmed transaction happened. I am disappointed to see the transaction process does not follow the standard steps I would expect from an accredited business. I was excited to buy from a local company and try out their products. However, the skipped order confirmation step, the inability to apply a coupon, and then the lack of responsiveness have left me quite disappointed. I would like to connect with someone to either cancel the order and get a refund, or to be able to make sure their discount offer is honored. I would not have made the purchase otherwise.

  

  Business Response

  Date: 03/01/2023

  Hello *****,

  Per our email communication we have refunded you the discount amount and submitted the order for shipment processing.  Please expect emails with your tracking details once the order is shipped.  Feel free to reply to our email chain sent from ************************************ with any additional questions or concerns!

  Thank you!

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Jan 9 and the listing said ***** days for delivery. I emailed the company numerous times with no response at all. The item finally arrived today and its too big. I tried to do an exchange and the item says it is ineligible for an exchange?! I emailed this company but dont expect a response. I just want to exchange for a smaller size ASAP! I dont want to wait another 6.5 weeks!! The communication from this company is terrible!! Assuming they are required to respond here to get this resolved!

  

  Business Response

  Date: 02/24/2023

  Dear *****,

  We apologize for any miscommunication from our emails as we do not show any previous emails unanswered.  We have completed the return portal to return the item on your behalf to avoid further delay. 

  We understand how the message can be confusing and have asked the IT Department to update the language on the return portal about Exchange not being available. 

  We have selected Gift Card as the outcome so you can place a new order for the size you need and pay with the gift card.  You can also apply any valid discount on the next order in addition to the store credit code, once it is issued.  For your inconvenience, we have issued a new discount code for you to use - which is a larger discount that you applied on your original order.   Please save / keep **CODEPRIVATE** for **% off your next order. 
  Please send the return item back to us with the pre-paid shipping label that has been emailed to you today.  Once we receive the package and item, we will activate the store credit code.

  Thank you!