Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 8 dresses on Jan 15. It stated ***** days. It has been well over a month and I have received 4 of the eight dresses which are garbage quality. When I went to go return them after very specifically making sure all items I purchased would be returnable, I am met with this isnt returnable in their return portal. Upon asking why, I received emails stating to refresh my page as all items are returnable. When I stated that it still wasnt working they treated me like I dont know what Im doing. After a 4th email stating ** aware of what ** doing and it still isnt working I receive a reply stating that anything about ***** is not returnable. HOWEVER, their site where I purchased the items states very clearly nothing of the sort! I have screen shots and screen recordings of this. Their site shows a full return policy and says nothing about this there. In addition, they falsely advertise their items and what is sent is a terrible replica and not at all the item theyre advertising.

  

  Business Response

  Date: 02/16/2023

  Dear *****,

  I sincerely apologize for the issue with the return policy - as you are correct in pointing out that there are 2 different policies for returns.  We are working with the IT team to correct this issue.  Regarding your order, we will honor full refunds for any and all dresses that are returned to us for your order 703***.  I appreciate your screenshot as it clearly shows the line is missing from the return policy page that you see when clicking on it inside the return portal.  

  It appears the Return Policy link on the homepage was updated, however the Link to the return policy found in the Return Portal at ************************ and on the return portal link at the bottom of the homepage still shows the old return policy, which does not include the line about dresses marked $79.99 and up.  

  For any new return submissions, please complete the return request form in the return portal and select store credit to generate the return shipping label emailed to you.
  ***** Normally the dresses are not eligible for a refund in the portal.  I understand you request a refund, which we cannot submit or complete before a return is received.  If it is easier, you can print out this reply email and include it in the return packaging. 
  
  At this time, all items on the order have a tracking number assigned, and have shipped out from the overseas fulfillment center.  We cannot stop or cancel or re-route these shipments, but we will accept them for a full refund, once returned. 
  

  Best Regards,
  
  Teric
  Mia Belle Girls' **************** Manager

  ***Some details were hidden for security / authorization purposes.  Please see the direct email response today for the full unedited email for additional details.

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19414578
  
  I am rejecting this response because: As I am still waiting for 3 of the 8 items to arrive and until I get a complete and total refund for all items, I will be leaving this case as opened. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/17/2023

  Hello *****,

  We show 6 items have been submitted for return processing, leaving 2 dresses outstanding as of 2.17.2023. We have canceled one outstanding dress and provided tracking on the final dress in transit.  We have submitted the refund for the canceled dress as we canceled the dress prior to shipment.  We will honor the refund of the dresses per our email confirmation, and await your return packages to complete the return processing.

  We apologize for any inconveniences this may have caused.

  Thank you.

  Teric

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19414578
  
  I am rejecting this response because: again when I receive a full refund for all items I will accept response. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered clothes for my children over a month ago. I was charged 120 and recieved 1 of the 3 items. These were for Valentine's *** which their site said order now to arrive by Valentine's ***. So I did. Upon not receiving any confirmation on my order then they sent me a fake tracking that didn't recognize my email address. I demanded a refund explaining these items will not arrive and I no longer want them and I haven't recieved them to please refund me for the rest of the order. They said they can not do that. So essentially they have stolen my money and I have recieved nothing. Website link Miabellebaby.com

  

  Business Response

  Date: 02/13/2023

  Dear ******,

  
  Im so sorry to hear that everything wasnt perfect with your order! We apologize as the 2 items are still in transit to you per the links below.  I am providing the return shipping label for the return of the 2 items that have not delivered.  We will honor your refund for the items that have not delivered yet once we receive the shoes in our return facility, however we cannot reverse the shipment or cancel it while it is in transit.  We kindly request that the items be returned to our return facility to process the refund.

  **********************************************************************
  *************************************************

  The above information and return shipping label was emailed directly to your @gmail.com email address, and we apologize for the delays with the items.

  Thank you.

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 pairs of shoes for my baby and only received 1 pair. I checked out using Afterpay but when I went to my email I wasnt emailed a receipt only an online order # from Afterpay itself. I know that this is probably separate from the stores order #, but when I reached out to them they simply replied that they couldnt find it from the Afterpay #. When I explained that I did not receive a receipt and asked if there was another way to verify (over 1 week ago), I didnt receive a reply back. I was thinking that maybe it was just a delayed response time since Im sure they are very busy, but after reading similar complaints now Im worried. I loved the boots so Id like to keep my business with them I would just like the products that I paid for.

  

  Business Response

  Date: 02/10/2023

  Hello *****,

  We are sorry to hear you did not receive the emails sent regarding your order.  We show your email address was entered with one character incorrect.  The email we have on the order was entered as *****************  and see that you provided on the BBB Complaint the email ****************** so the system had @Hmail.com instead of @gmail.com.  We have resent your order confirmation email, and the 3 shipping email confirmation links in separate emails. One pair of shoes shows delivered as of 1/23/2023.

  We kindly ask you to revise this complaint or remove it as we sent confirmation emails and shipping details to the email address provided at the time of order.

  Please let us know if there is anything else we can assist you with.

  Thank you.

   

• Initial Complaint

  Date:02/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two dresses and a hair accessory for a formal event for my daughters. Spent over $200. Ordered in a timely manner with what I feel was fair time to deliver even in todays slow shipping economy (3+ weeks)When my order still had not shipped I contacted company. They did reply immediately but with no real answer or assistance. Finally I received a message that my order had partially shipped and I was hopeful. Unfortunately it was only the hair accessory, which wasnt even the correct one. In fact it was so far wrong it is what has prompted me to complain. They sent me a fuzzy pair of bunny ears! I assure you I did not order bunny ears for my daughters formal event. I contacted the company again requesting a refund. Once again they replied promptly with a link to the return portion of their site. However because my dresses are apparently stuck in limbo (no tracking/shipping number) I am not able to complete the return or cancel. Assuming this website is a scam and I will never see the dresses or my money again. So disappointed and embarrassed for my own stupidity. Dont be taken advantage of like me!

  

  Business Response

  Date: 02/10/2023

  Dear *******,

  We are so sorry to hear that you received bunny ears instead of the headband.  For claims purposes please email us at ************************************ an image of what you received, and we will issue the refund as soon as possible we receive and review your email.  We have canceled the Gold Dress on the order as that does not have tracking assigned, and issued the refund for that dress today.  Please allow 3 to 5 business days to receive the refund for the Gold Dress.  Regarding the Black dress, there is tracking assigned that we have emailed you, and since the tracking is assigned we cannot stop the shipment from being processed and shipped out to you.  The return portal is ************************* and once you submit the return request (after delivery is completed), we will email you a return label.  

  We apologize for the issues experienced with your order and look forward to resolving the headband issue as soon as you reply with an image of the item received.

  Thank you.

• Initial Complaint

  Date:02/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No one has reached back out to me about me cancelling my order. Shipping details were sent after my purchase and what I ordered will not be here in time

  

  Business Response

  Date: 02/10/2023

  Dear *******,
  We have processed your request to cancel your order based on your BBB Complaint. You will be receiving a full refund in the amount of $30.78 in 3 - 5 business days. This refund will be applied to your original form of payment.
  *Please note we searched your email address and order number and could not locate an email requesting to cancel your order.
  We are sorry it didn't work out this time, but we continually strive to make your shopping experience better and to improve based on your feedback.
  Thank you so much for your patience. Please reach out to us if we can help you with anything at all.

• Initial Complaint

  Date:01/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the toddler beach party swimsuit on December 5, 2022 Order #****** which I never received. Then I receive an email for me to rate the swimsuit. I have tried to call several times and emailed customer service and still no response and no swimsuit.

  

  Business Response

  Date: 01/25/2023

  We apologize as the tracking number issued from our fulfillment center shows as canceled / invalid, and we are refunding the order.  We are investigating why the item was issued a tracking number and then canceled, and apologize for the issue.  The refund in full has been submitted today, please allow 3 to 5 business days to receive the refund into your account.

  Thank you.

  Customer Answer

  Date: 01/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order January 4th. It is still showing as order placed status over a week later. I reached out via email twice to get a status update on my item as it is for a specific event for my daughter. I have not received any correspondence back. After reading multiple reviews on here Im concerned it wont make it In time for her feb 10th event. I just want the company to answer me and be honest about when It may arrive so I can come up with an alternative plan if its not going to arrive on time.

  

  Business Response

  Date: 01/13/2023

  Hello ********,  

  We apologize for any delay in response to your emails regarding your order placed 1/4/2013 for the gown and earrings.  We checked our fulfillment center and they indicated the order is shipping out today.  The normal transit time to your location is about 3 weeks (from today), but may arrive earlier.  Expect delivery the last week of January, and you can follow the tracking of the line haul shipment via the link that we have emailed you today.  **** will receive the package from the line haul carrier and complete the final delivery to you. We appreciate your patience as we do advertise these items taking up to 21 business days from the date of order, which could be into the first week of February.  

  Thank you.

  Customer Answer

  Date: 01/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ******************************************************

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 2 dresses months ago, and I never received it. I finally got an email that it was being cancelled due to manufacturing issues. I never received a refund, the phone lines are cut off and no one is responding to my emails that they direct you to.

  

  Business Response

  Date: 01/10/2023

  We apologize for the communication issues with your order. We sent you an email advising there was an issue with the dresses and they were unable to be shipped from our warehouse. The day you replied to our first email regarding the manufacturer issue with the dresses on your order, our system sent a follow up email asking for you to pick a different dress as a reselection.  The system email sent then marked your email as Responded To = Yes, thus removing your written email out of the inbox.  We are working to correct this system glitch with the mail servers and apologize for the lack of communication from your request to cancel and refund the order.  We have canceled the order today and refunded you in full for the 2 dresses on your order.  Please allow 3 to 5 business days to receive the refund back to your payment method on file.  Thank you.

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to return an item on Dec. 10th, their return website was down, so I emailed. Did not receive instructions on how to return until Dec. 12. I mailed the item back on Dec. 19th. I did not get confirmation that it was received until Dec. 26. I asked for a store credit, they said they would send the code to redeem the credit. It is now 1/4 and I still DO NOT have the code to redeem my store credit nor will they respond to any emails I've sent. One email had their phone number, I called it, but they aren't receiving calls, only responding to emails, but they do not do that within 24-48hrs. I have an email chain with them that began on Dec. 12, with the most recent one I sent requesting the store credit code AGAIN on 1/3. I also said that if they did not contact me in 24hrs I would be putting in a complaint with BBB.

  

  Business Response

  Date: 01/05/2023

  Hello ***************************,

  Records indicate the order was delivered / returned back to us on 12/22/2022, and due to the observed holiday the office was closed on 12/26/2022.  The store credit for the return was issued to you on 12/30/2022 and sent via email to the email attached to the order [email protected].  It appears the email you listed here, the emails used to communicate with us, and on the original order are all different, as this is the third different email for you between the original order contact information, the emails exchanged with our **************** team, and this submission.  Please check the email that was used for the original order for tracking updates and store credit / refund notifications.  We have provided you with the store credit code via chat today 1/5/2023, and see that you have placed a new order already with the store credit.  We apologize for the delays as this is our busiest time of year with both return processing and email communication.  We hope we can improve our performance and communication with the new order placed.

  Thank you.

  Teric

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this organization on 11/6, it was a Christmas outfit for my daughter to wear for her program, I had thought I placed it in a timely manner, as it was almost 6 weeks. By the time the program came and no outfit, which I had to buy another one locally, I emailed the business to cancel the order so 12/15 is when my initial email went to advise to cancel this order, there was no need for it. It was an actual santa girls costume, so one Christmas was almost over and she wouldn't even be able to wear, it take 3-4 days for a response, which ok I can understand this but they do not even address what you list in the email, she says that it can come from an outside vendor and may take longer, well ok one you should tell people that most people are not expecting to wait 6 weeks or longer for an item but I wasn't asking for that I asked them to cancel the order, then I emailed again, to again advise to cancel the order, each time I get some generic response, never addressing what the email says, finally on 12/30 - 2weeks after my initial email it has been sent, more than enough time for them to cancel - so I email them again, and advise this is horrible customer service, they tell me I can mail it back, why on earth should I even have to mail it back, I gave you ample time to cancel the order, but they chose to send it anyway, why, most likely it is so I will not want to mail it back due to whatever the cost is and so I am out the money for an outfit she can't even wear now. I want my money back, and no I will not be ordering anything from this company AGAIN! I had placed another order around Halloween and again ordered it well in advance luckily I got it in time. I thought I might have the same luck but nope, still do not have the item. Take note folks, the shipping is horrible, customer service *****.

  

  Business Response

  Date: 01/05/2023

  Hello ***,

  I looked into the order with the Santa outfit and confirmed your request to cancel and receive a refund on 12/14/2022.  The item was issued a tracking number in the middle of December, however the shipment did not get sent out until 12/30/2022, well after the expected shipping or delivery date.  The order should have been canceled at that time, however the tracking number indicated the order may ship out within a few days (from 12/14/2022).   We confirm the outfit did not ship until 12/30/2022, and we are very sorry we did not cancel the order at that time. 

  We have refunded you today for the item and shipping fee, and issued you a return shipping label via email to return the item upon receipt.  

  We do apologize for this issue and hope that we can work with you on a future order.

  Thank you.

  Teric