Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Online Retailer

Mia Belle Girls

Reviews

Customer Review Ratings

4.54/5 stars

Average of 805 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromDanielle B

    Date: 09/07/2024

    1 star
    Ordered two different sizes of the same shoe for my two daughters. Was sent two of the same size. Emailed customer service and was told no exchanges and had to do new order for correct size, even though the price of the shoes had almost doubled what I initially paid and I would have to pay shipping fees. When I emailed back (because there is no way to contact anyone over the phone) to ask why I had to pay all this extra money when they sent me the incorrect item and if they could initiate an exchange, they stopped responding.
  • Review fromJan L

    Date: 08/21/2024

    1 star
    Absolutely no response yo return they received from me regarding my credit. Poor quality dress. No phone number to talk to a customer service person..
  • Review fromVIOLA A

    Date: 08/21/2024

    1 star
    I've been a regular client for this company but my last purchase was the worst experience i have ever had, the quality of the dress was zero, a perfect item for the what i ordered versus what i received challenge, the dress was returned but i was told i can't get my refund instead a gift card will be given to me which i accepted because i still have some things in my cart i wanted to buy but to my amazement it took 3weeks after they received my return for the gift card to be processed worst still the gift card does not work its a FAKE. I have written countless emails to this company but no one is responding but they keep sending me emails of sales and promotions. I want my money back!
  • Review fromEmily W

    Date: 08/13/2024

    1 star
    I purchased an outfit and used their size chart and compared to my daughters measurements and also purchased a mystery item at a value of $42.99. Not up to that amount but a value of $42.99. When the items were delivered, I had my daughter try the outfit on, and it doesnt even fit! Their sizing chart is completely off! Then the mystery item they sent is not even her size, is not denim like they claim, is completely see through, and is a value of $27.99. Thats a $15 difference from what I was sold! False advertising at its finest. I attempted to reach out to them via their website, and at the time their return portal was down, so it stated to email their customer service. I sent them a very detailed email on 8/7 letting them know my frustration and asked how I can return for a refund. I have yet to hear from them. I sent a follow up email this morning in disbelief that I havent heard anything from them. Their return portal is now up and running and its saying I cannot return these items because they were final sale items! so youre honestly telling me that because your sizing chart is inaccurate and you sold mystery boxes at a value that was in no way true nor the size of my daughter, that I wont receive a refund?! That is completely unethical and flat out a horrible way to make a profit and take advantage of your customers!
  • Review fromWilliam R

    Date: 07/27/2024

    1 star
    Ordered a pair of shoes for gran daughters outfit. We ended up going a different route. This is about their after the sale customer service. I get text messages from MBGs almost daily on my cell phone. *** tried to OPT out to no avail. I delete the messages and report it as junk to no avail. When you buy ONE item from them, they will message you for life! Its been over a year now, and still going strong! In fact I had just gotten a txt msg, which I deleted and reported, and decided to leave a review to warn other customers against doing business with them. Its just not worth it. Sorry I made a purchase with them that entailed me providing them personal information (my phone number).
  • Review fromAmalia S

    Date: 06/27/2024

    1 star
    I ordered 5 dresses order# ******, on June 17,2024 and received the order on June 26,2024. The dresses look nothing like the pictures online and the quality is very poor as is the construction of the dresses. I have been trying to return the dresses for a full refund and I am not able to. It says that I can get credit. When I go to the site to start the return it says that it cannot be exchanged only returned. I have emailed the company numerous times asking to speak to a supervisor and was told that they escalated the situation to the supervisor. Im very disappointed and frustrated with this company. I need your assistance in resolving this issue. I would have loved to keep the dresses if the quality was there. Unfortunately it is not. I give it less than 0 stars this company is terrible.
  • Review fromNikki L

    Date: 05/31/2024

    5 stars
    I absolutely love MBG! The mommy and me outfits are my favorite!! The quality of the clothing is excellent!! My 2 year old gets so excited to match mommy!!
  • Review fromFabiola C

    Date: 05/24/2024

    5 stars
    "5 Stars! We absolutely adore this online clothing store for kids! From trendy styles to comfy basics, they've got it all. The quality is top-notch, and the prices are parent-friendly. Plus, their website is super easy to navigate, making shopping a breeze. With fast shipping and excellent customer service, this is our go-to destination for dressing our little ones in style!"
  • Review fromMelissa B

    Date: 05/22/2024

    5 stars
    I love Mia Belle Girls! If you are looking for affordable adorable outfits this the place to checkout!! I love to match with little one and always get the best compliments! One hundred percent recommend
  • Review fromDawn D

    Date: 05/20/2024

    1 star
    Ordered size 6 boots was sent size 8. Can not get ahold of anyone to discuss. Phone number sent with package is not valid and the website says only in store credit for returns. THIS WAS THEIR mess up!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.