Complaints

This profile includes complaints for Lickety Split AC, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lickety Split AC, Plumbing & Electric

  14125 Beach Blvd Jacksonville Beach, FL 32250

  
• 

  Lickety Split AC, Plumbing & Electric

  822 A1A N Ponte Vedra Beach, FL 32082-3260

  
• 

  Lickety Split AC, Plumbing & Electric

  571 Market Street Saint Augustine, FL 32095

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them because they were a referral from a broker when I called them I let them know that six other plumbers had already been there and they all said that I needed a new septic tank. I already given them the prices that they were going to charge me, but they said they could beat the price and then I would be happy. They started off off with $495, and then when they went out there, they said there was no problem with the septic tank would not service based on the information and then days later a supervisor goes there by the name of ******** to review the work and finds the whole that his employee did not then they charge me $2073 more for work and then after that the supervisor said hed have to call me back to speak to Managment and see how much it would take to repair everything and return to ****** I requested as he said his name is ******** and he said everything would be refunded back to me everything his employee made a mistake. I have not received any funds from this company at all. I have been talking to ****** who does not seem to remember the situation at times thank you and I hope you can help.

  

  Business Response

  Date: 03/17/2025

  ***** was issued a refund on 11.1.24 and check mailed to her.
  
  Her address is below, and the amount is $1884.37. We did not complete the work. Can you have this put in the mail today..
  
  ***** ********
  

  
  

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/26-/2024- Paid upfront for a 19.95 air conditioning tune up. Appointment was then made for 8/28 between 8am to noon. I took the day off and nobody showed. Company never contacted me.
  Called that day and requested a refund. I then received a non-disparagement settlement agreement in order to get my refund.... I DECLINED. Received email from customer service, **** ******* stating a full refund was in process. I waited till the end of the week with no refund. I placed a One-star review and within an hour another customer service person, ***** called on 9/3 to try and convince me to remove the one-star review. I DECLINED again. Then ******* *, co-owner got on the phone and was adamant on me removing my one-star. I DECLINED again. She then proceeded to talk over me and eventually hung up. I received a call from ****** on 9/2 and 10/2 asking me also to remove my one-star rating and once again I DECLINED. His text message said a refund will be issued, however to no avail. The next week another customer service person, ******** called and offered me cash if i came to the office to remove the one-star. *******, co-owner was on the line and offered an additional 10.00 to have the one-star removed but had to go the ******* *** to collect. Once again, I DECLINED to remove the one star. ******* was very upset and once again hung up. I then received another invoice#******* on September 28 stating this was a refund but was billed AGAIN for 19.95. The email stated and I quote" You have been refunded! Please take down your review thank you! I have contacted my credit card company and still no credit from this merchant. This has been ongoing for over a month and half and would like my full refund for services not provided. Please advise.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an appointment with them for August 19th from 8am to 12pm. They called the day before to change it to 12pm to 6pm. It got to be 7pm and no one had called me to tell me they were running late or even coming at all. I called the main number and they said his appointment was running long and he still needed to go by the office first. So I went ahead and cancelled. I paid the $99 up front and was told I could get that money back and that they would call me to do the refund. I waited a few days and they never called so I called them in the middle of the day and I was told the accounting person was not there but don't worry they would call me. Waited a few more days and I called back and was told again they were not there but they would call me. It has been almost a month now and I have not been called and they have not refunded my $99 for an appointment I never had. I want my money back.

  

  Business Response

  Date: 09/20/2024

  We are writing in response to the recent inquiry regarding the service appointment with Ms. ************* appointment was initially scheduled for Ms. ****** on August 19th. Unfortunately, due to unforeseen circumstances, we were unable to meet the planned time. We promptly informed Ms. ****** and offered to reschedule for the following morning, ensuring she would be the first on our service route. At that time, she declined the offer.
  Following this, we made several attempts to reschedule the appointment and accommodate Ms. ******** availability, but she continued to decline. Despite our best efforts to remedy the situation and send technicians to service her HVAC unit, Ms. ****** ultimately decided she no longer wished to proceed with our services.
  Weeks later, Ms. ****** claimed that we made no attempt to reschedule her appointment and requested a refund of the $99 service fee. However, we would like to clarify that this fee covers the cost of scheduling, preparation, and initial assessments, and we did make multiple good-faith efforts to fulfill the appointment and provide the necessary service.
  We sincerely regret that we were unable to meet her expectations and remain open to further discussion to resolve this matter.

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called for simple work. 2 existing light fixtures replaced, and an existing bath exhaust fan replaced. No rough in work needs to be done. ***** arrived, showed him the items, I have all replacement fixtures. Next thing he does is tell me he needs to remove and inspect the electrical panel, as they're only good for ***** years, false, He exclaims "here's a code violation" and points out the issue. I said it may be a code violation now, but when the house was built, it WAS code and unless the panel is replaced it's not a danger. He agrees and said he needed to sit and write the estimate for my three items, he advised there would be three choices, Gold, Silver and Bronze. I ask as to why 3 prices for the work. I just want them hung and one job should be as good as the next. ***** states "if you prefer, I can call my manager & ask him to return your $99 fee & be on my way." I said, good idea and asked him to leave. He said he would go to his truck, call his mgr, return to let me know about the fee. That didn't happen, he did come back & quote and outrageous fee of $1,112 to perform about 2-3 hours of work. I told him to go. They are, in my opinion, scam artists. I assume their goal is to sell these multi thousand-dollar packages to the unsuspecting consumer. I read their reviews and saw lots of issues but thought they can't pull anything for a job this simple, think again. They never provided a receipt for the $99 charge.UPDATE: While typing a review a ****** left me a message and sent a text. Told him of the experience and he asked what he could do to "for me not to leave negative reviews" I said refund my $99 service call fee. They were supposed to anyway as I had been previously advised that it was refundable if they didn't do the work. The did no work. **** actually had an NDA emailed to me in order to refund the $99 fee. I declined and told him it's worth the $99 cost to tell people about this sham of a company. THEY WANTED AN NDA TO REFUND A $99 FEE.

  

  Business Response

  Date: 09/20/2024

  We understand the situation has raised some concerns, and we would like to provide clarification on the events that transpired.
  Our team was called out to assess and replace certain fixtures, as well as to inspect the home. Upon arrival, we sought to evaluate the full scope of work and ensure there were no code violations, as safety and thoroughness are always a priority. During the visit, we also pointed out additional items that might require attention, which we believed would be beneficial to the homeowner.
  However, the homeowner expressed frustration and asked that we focus solely on replacing the fixtures. In response, management conducted a detailed review of the project's requirements, including parts, complexity, and the time needed for completion. We then provided the homeowner with multiple options to move forward. Unfortunately, the homeowner declined the quote, expressing dissatisfaction with the pricing and requesting that we leave without performing the work. We complied with this request.
  The homeowner had been made aware of the $99 service fee for the initial visit, which covers the assessment and expertise provided on-site. While they initially paid this fee, they have since requested a full refund. As this fee aligns with the terms of our service agreement, we must respectfully maintain that it is non-refundable.
  We regret that we were unable to complete the work as intended but remain open to assisting the homeowner in the future should they reconsider.
  We appreciate your time and attention to this matter and remain available for any further discussion or clarification.

  Customer Answer

  Date: 09/28/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22220303

  I am rejecting this response because:

  The technician that came out told me the charge would be waived. I did NOT call for an assessment. I had three fixtures to be replaced and knew the approximate amount of time to do the job. I did NOT ask for three different prices. 

  Regards,

  **** ********

  

  Business Response

  Date: 10/03/2024

  Thank you for reaching out. Id like to clarify that the fee in question is a standard charge for the technicians visit, which includes an initial assessment. This fee, along with the service details, was discussed and agreed upon during the initial phone call when scheduling the appointment. Our goal is always to provide thorough and transparent service, which is why our technician offered additional pricing and options related to potential code violations and necessary upgrades.
  We want to emphasize that at any point, had you decided not to proceed with the appointment, we would have respected that. Our technician was simply carrying out the agreed-upon work, and any estimation of time or complexity would need to be assessed by a licensed electrician.
  If you have any further questions or concerns, were happy to discuss them.

  Customer Answer

  Date: 10/03/2024

   

   Complaint: 22220303

  I am rejecting this response because:

  Again, the tech **** stated they would refund $99 fee. Then instead of refunding it they added a caveat of they would not credit me unless I signed an NDA, non-disclosure agreement.

  Regards,

  **** ********

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the company installed a new A/C unit. In the process, the lead technician broke the drop-down stairs to the attic, they have not returned my calls to schedule/discuss repairs. It has been over a week During the installation the lead guy just tossed my stuff aside, I am in the process of cleaning up my house so there are piles around but they were organized. I was home and they could have said they needed a wider path

  

  Business Response

  Date: 09/10/2024

  We just received this in the mail, will you please add this to our complaint? Also how does the initial letter get sent out? We only ever receive in the mail a final notice.

   

  We installed a new HVAC unit and, as part of the process, needed access to the attic. Due to the homeowner's garage being packed, we moved some items to create a clear path, after notifying the homeowner and showing them what needed to be moved. They were understanding and agreed to the plan.
  The attic's dropdown steps were already damaged and loose on one side before the installation began. Unfortunately, during the installation, the steps broke completely. We immediately informed the homeowner, who acknowledged the existing damage and told us not to worry about it.
  Following this, we offered to return and fix the steps. However, due to the homeowner's garage being full, we required the space to be cleared in order to complete the repair. The homeowner declined to move their belongings, and we haven't received any further communication from them regarding this issue.
  We are still more than willing to send someone out to fix the steps whenever the homeowner is ready.

  Customer Answer

  Date: 09/17/2024

  Having just received your review, I must say their version is a lie.    they did not ask me to clear a path, they did not contact me about repairs once they left.   the stairs were used 2 weeks prior without any issue.  the only thing  i said to not worry about was their repairing it that day, the next day or two would be fine.

  My calls have been ignored.  I have not received a copy of the bill nor the payment

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Air Conditioning was out. I determined it was the blower motor and called Lickety Split to buy the motor only. I had already removed the broken motor and told them this when I called. They said that in order to sell me the motor they would need to come out and see the unit. I offered to give them the part number, but they insisted they needed to see the entire system. I agreed and paid them a $99. service call fee that they said would be credited toward any purchase. They told me it was a very special blower motor, and they would have to drive to a special supplier far away in order to get it. It was already after 5:00 PM and he said that the local supplier was closed due to tropical storm Debby. I asked if he would just sell me the motor only and let me go pick it up. He said that they would not do that and that they had to install the motor because it needed to be programed once they got it. I reluctantly agreed to the $1,900. price even though it seemed very high to me. Next, I expected the tech to leave and go get the motor. He was in his van in front of our house for 20 minutes or so. Then he came back to the front door and said he had the motor. It was in his van the whole time. He had never installed one of these motors before (he told me so) and I helped him do it. It took less than one hour to install, and we used all my tools to do the job (not the company’s). The box the motor came in says on it "No Programing required" (I still have that box) and it did indeed not require any programing. We just hooked it up and it worked. They lied to me about the unit being hard to get since they had it in their van already. They lied to me about the unit needing special programing. They gouged on the price as other contractors now tell me about $650 is the normal price. For this motor. On top of all that, the motor was covered under the ****** warranty and they refused to submit the issue for warranty credit. I want a $900. refund.

  Customer Answer

  Date: 08/15/2024

  The issue has been resolved.  The company refunded my money after I did a ****** one star review and mentioned their rating on the BBB website.   At first they insisted I sign a legal release in order to refund my money.  I refused to incur the liability from such a release and then they backed down and agreed to refund my money that I feel was the overcharged without my signing anything.  

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have to share my unfortunate experience with Lickety Split Plumbing.I called them to identify and fix a water leak outside my home, they charged me $199 to come out and said they need a leak detection tool to find a leak which would be another $600.After finding a leak I was hit with an extraordinary estimate of $3300 to fix a small leak OR $9800 to replace the pipe.I think this is outrageous to pay $800 for a job that never got done.

  

  Business Response

  Date: 08/09/2024

  On July 24th and 25th, we were contracted to identify a leak in a pipe located outside a homeowner's residence. Our initial service fee for the visit was $199.00. Upon arrival, we had a detailed discussion with the homeowner regarding the issue she was experiencing and the potential damage that could occur if the problem was not addressed. The homeowner requested that we locate the source of the leak.

  
  We informed her that while we could certainly fix the leak, there would be an additional fee for the repair. The homeowner agreed to this understanding. Utilizing our specialized equipment and tools, we successfully identified the exact location of the leak in her yard. Our leak detection tools pinpointed the precise area that might require repair.

  
  After identifying the leak, we presented the homeowner with several options to fix the issue and prevent further damage or environmental harm. The first option was a small leak repair, and the second was a full pipe replacement or replacement of the entire yard line to avoid any potential future issues. However, the homeowner chose not to proceed with either option and instead decided to let the pipe continue leaking into her yard and soil.

  
  It is important to note that our contract was solely for the identification of the leak and its location. The homeowner declined all offered repair options.

  Customer Answer

  Date: 08/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *************************

   

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with the company to repair a water drip in my shower. The plumber arrived and wanted to see all my plumbing in the house. I refused him and told him I only wanted a quote for two jobs, the shower and sprinkler system leak. He spent about an hour getting ahold of his boss who was angry I had denied their whole house assessment, so I allowed him to look at a few items which felt very evasive. During his assessment he determined he could remove the cartridge in the shower. 1 1/2 hours later his boss got on the phone and wanted to quote me numerous repairs. I was angry at this point and was finally given the quote of ****** to replace the cartridge. I paid this upfront. Of course the part was not on the truck and he had to leave to go get one. The plumber was unable to remove the part once he started and damaged it rendering the house without water in one of the hottest days of the year. They came back with an additional quote of 1397.05, 70% higher than the original. I had no choice but to pay it or I would have been without any water to the house. I did not know if I could even get another plumber to come behind them. He finally fixed it with the $100 part 5 1/2 hours later. The actual labor took about an hour. The rest was their assessment and going back and forth with his boss. I tried to contact the company to discuss a partial refund with the owner but have not received a call back. The total cost was $1838.22 which equates to $1800 an hour. The contractor recognized I did not have many choices and took advantage by price gouging. Please do not contract with this company.

  

  Business Response

  Date: 03/19/2025

  We did not do any Billing adjusts with this account as the options were presented and signed off by the home owner before any work was completed. That is how we do our business on every job.

  Customer Answer

  Date: 03/23/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21932570

  I am rejecting this response because:

  Regards,

  ***** *****

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company on 6/4/2024 to perform a free camera inspection on my sewer line. I paid $800 to have the line jetted. After that service was done, we found several gallons of water in the house from it. The technician was unconcerned Calling their call center, they offered to send a cleaning crew but by that time my wife and I cleaned up the mess ourselves. During a later call with the companys manager, he stated that we refused the technician entry to the house to make sure all the toilet lids were closed. The technician never asked, nor did he give any indication water would /could come into the house. I asked for a partial refund due to the water in the house but no response from them was received. Later that same week we experienced a clog in the sewer line. Calling the call center again they said they would send someone and that it would be under warranty. After arriving late on a Friday, they told us that under no circumstances do they ever do unclog work under warranty. The company manager even reviewed/listened to call logs and said that we were promised warranty work. They offered to jet the line again for another $800 to which I refused. During that process of clearing the line myself I found the rope that I loaned the technician, was left it the sewer line. The following Monday the only resolution the company would offer was to provide another jetting of the line, for another $800, or a complete re-lining of our lines for more than $14,000. This company is overpriced, does not honor what the customer is promised, and is negligent in their work. Lickety Split was unapologetic about the issues that we faced, with their work. They are clearly not concerned about the quality of their work or keeping their word on warranty.

  

  Business Response

  Date: 06/27/2024

  We value your feedback and would like to provide a clear account of the events and the steps we have taken to address the situation.

  
  Service on June 4th: Upon arrival for the scheduled jetting service, our team was not permitted entry to secure the toilet or other waterways before commencing the jetting procedure. We advised you to ensure all toilet lids were closed before starting the service.

  
  Post-Service Issue: After the jetting was completed, it was discovered that the toilet lids were not closed, resulting in water on the floor. You brought this to our attention, and we immediately offered to clean up the water, but you declined this offer.

  
  Follow-Up Actions: You later contacted our office to report the issue again. We reiterated our offer to send professional cleaners, which was also declined. Due to a communication error, it was initially mentioned that the issue was under warranty. To address your concerns, we offered a complimentary jetting service, which you refused.

  
  Technical Findings: Upon further inspection and communication, it was determined that severe damage to the lines was the underlying cause of the recurring issues. A rope found in the line was identified as not belonging to our equipment. You acknowledged pulling the rope out yourself.

  
  Resolution Attempts: We presented a proposal to address and repair the underlying line issue. You expressed dissatisfaction with the pricing, describing it as excessively high. We offered a discounted rate for the repair, which was also declined. Additionally, we proposed a free service visit to rectify the line issue, but this offer was refused.

  
  Despite multiple attempts to resolve the situation amicably and provide additional services, all offers were declined.

  
  We remain committed to resolving any issues our customers face and are willing to engage further to find a satisfactory resolution.

  Customer Answer

  Date: 06/27/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21840146

  I am rejecting this response because:

  This statement is not accurate at all: "our team was not permitted entry to secure the toilet or other waterways before commencing the jetting procedure. We advised you to ensure all toilet lids were closed before starting the service.". The technician did not ask to come into the house and did not advise me to close the toilets. Any subsequent offers required that I spend more money with the company which based on the service provided I was not willing to do. Miscommunication or not... If you tell me something I expect you to honor your word. Your call center stated that the clog would be handled under warranty. You did not honor that therefore my trust it your company has been broken. Also, during none of the conversations was there any admission of fault. Simply stating that this should not have happened and we apologize would have gone a long way.

   

   Regards,

  ***********************

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this company replace some plumbing components in March 2024. In addition to the plumbing components I was sold a "Golden Pledge Package" without my knowledge or consent that was incorporated into the plumbing components. I didn't find out until a couple weeks later I got a call from Lickety-Split telling me about it and that I get two free **** tune *** this year. They scheduled one for the following week. When the guy came out, he got into my attic and looked at my air manager and the **** unit outside. He spent quite a bit of time in the attic. Then he tried to hard sell me on a new unit even though mine was working fine. I then told him to leave my property, he went back into the attic to grab some of his tools and left. Two days later my **** unit went out and stopped working. It was running perfectly find before he came out to give me a "tune up". I called another AC company out to fix it and they said it's possible that they could have damaged my **** unit and that there were no signs at all of any kind of "tune up" done by Lickety-Split. They filled it up with ***** and fixed the ****, now fast forward 2 months later the **** has been losing ***** from a leak and I am going to have to replace the entire unit because Lickety-Split damaged my **** unit. I don't trust these guys and they are an extremely predatory sales company, not a fair contractor.

  

  Business Response

  Date: 06/27/2024

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues raised following our visit to your home in March 2024.

  
  Service Summary: In March 2024, we conducted a plumbing project at your property, ensuring all necessary repairs were completed. We adhere strictly to our policy of not commencing or completing any work without the homeowner's acknowledgment and approval.

  
  **** Tune-Up Agreement: As part of the service package you agreed to, you were entitled to bi-annual **** tune-**** We reached out to schedule one of these tune-**** and at no point prior to or during the scheduling did you indicate a desire to cancel or decline the service. You agreed to our visit for the **** inspection and tune-up.

  
  **** Service Details: During our visit, we performed a thorough inspection of your entire **** system, which took several hours. We provided you with detailed information regarding the age of your unit, existing issues, and potential next steps, including the recommendation for a new system due to the limited remaining life of your current unit.

  
  Post-Service Interaction: During the visit, you requested our technician to leave the property, which we promptly respected. After our departure, we were not notified of any issues. From our original visit, we have comprehensive records, including pictures and videos, documenting the diagnosis and condition of your unit.

  
  Current Issues: The current issues you are experiencing with your **** unit are consistent with the problems we identified and discussed during our original visit. Our records, communications, and photographic evidence indicate that no damage was caused to your **** unit during our service.

  
  We remain committed to providing high-quality service and transparency. If there are any further concerns or if additional documentation is needed, please do not hesitate to contact us. We aim to resolve any outstanding issues to your satisfaction.

  
  Thank you for your understanding.