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Business Profile

Information Bureaus

Dun & Bradstreet, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dun & Bradstreet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dun & Bradstreet, Inc. has 23 locations, listed below.

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    Customer Complaints Summary

    • 108 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is against DUN & BRADSTREET, INCLenders are requesting my dun number so I can get approve for loans needed for my buisnessbecause I have no duns number I cannot proceed because duns & bradstreet, inc is taking there slow time sending it to my email address as requested I don't need a phone call you have my supporting documents sufficient enought to email me my duns number, AlsoI tried numerous time to add my new Buisness information with supporting documents so I can retrieve my duns number threw my email.I contacted dun & Bradstreet, inc by phone about this issue and even uploaded documents to agent to speed up the process to get my duns number.I was told someone will call me and if I miss the call I cannot get my duns numberlet me remind you there website states you will receive duns number by email.I am a new Buisness owner and I never experience a credit report company drags and delay a duns number for a new Buisness who already provided supporting documents that verify my buisnessand that I am the owner.My buisness can also be verified threw sunbit.org ************also in this complaint I have uploaded the same supporting documents to ******* to verifyme the same documents sent to dun & bradstreet.

      Business Response

      Date: 07/12/2024

      We at Dun & Bradstreet, Inc. appreciate the
      opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and
      thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the
      customer regarding the issue noted.
      If complainant has any further questions, they may
      contact our Senior Manager of Customer Relations, ******** at
      ************.

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 7, 2024, I made an account with them through the phone and their website. I provided them with all the necessary documents for the application for a Duns number so that I could create an ***** developer Through the business side of things. This scam company claims you can get a Duns number within 30 business days for free. I haven't received my Duns number yet. I called so many times to get the same runaround. Below is the only thing they provided me alongside to wait 5-7 business days.

      Business Response

      Date: 07/09/2024

      We at Dun & Bradstreet, Inc. appreciate the
      opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and
      thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the
      customer regarding the issue noted.
      If complainant has any further questions, they may
      contact our Senior Manager of Customer Relations, ******** **
       

    • Initial Complaint

      Date:05/29/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was harassed, bullied, and coerced into a contract by your associate. I was contacted repeatedly even after explaining to him, I was on heavy medication, preparing for 2 major surgeries and receiving epidurals in my back. I explained numerous times that I was interested but did not feel comfortable making decisions in my current condition. At the time, I was on long term disability. I continued to ask that it wait until after my surgery. Within 24 hours after surgery your associate called me. He called me almost every day thereafter until I gave up and said yes. I was tired, in pain, and realized that this guy was not going to stop harassing me daily. I could not understand the inhumanity, but realized it was make the sale by any means necessary to include taking advantage of me, my illness, and my vulnerabilities.Please pull the tapes. Please close this account and remove the $2,158.92 balance. Also, please contact ***************** ************** and instruct him and his team to discontinue harassing me. Lastly please remove all negative reporting from my business name. I have emailed D&B and have not received a response. I have also called ************ and received a COVID message explaining not having staff to answer calls.

      Business Response

      Date: 05/31/2024

      We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on May 29, 2024, to resolve their concerns. If the complainant has any further questions or concerns, they may contact our Senior Manager of Customer Relations, ******** at *************

    • Initial Complaint

      Date:05/10/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was reviewing and updating info on **** and Bradstreet. I noticed 2 tradelines not reporting that are of significant amounts. D&B are only reporting 900$. A couple days later someone called from D&B offering to sell me a package so that the 2 accounts i noticed wasn't reporting on could start reflecting thus increase my d&b paydex rating. This sales rep told me the amount of the tradelines to the exact *****. I called D&B the next day and they couldn't see those 2 tradelines, so I asked to speak to a supervisor. The agent got a coach and i again asked for a supervisor. Finally this supposed supervisor got on and verbalized she could see the 2 tradelines she verbalized she was sorry and was creating a ticket to get them added to my account and that a *** or **** would resolve and fix in 48 hours well 48 hours expired5/8/2024.I have checked email and D&B account multiple times and I haven't seen any updates. I called again today 5/9/2024 got someone who couldn't see this ticket and had no idea what i was talking about. I asked to speak with a supervisor and not a coach. This alleged coach named ***** took the line and he too could not see the ticket i was referring to nor the 2 tradelines. I got absolutely nowhere with him so I requested to speak to someone over him. He said he was transferring case #******** over to another team who would call me in ***** hours. So since i didn't pay I can't get trades that are being reported monthly posted for free? Thanks for your time.

      Customer Answer

      Date: 05/10/2024

      I wish to have my ** financial credit tradeline reporting ad well as my mudflap tradeline reporting.  I see that they have been reported to by both of these tradeline but dNb isn't showing on my profile. 

      Customer Answer

      Date: 05/10/2024

      I wish to have my ** financial credit tradeline reporting ad well as my mudflap tradeline reporting.  I see that they have been reported to by both of these tradeline but dNb isn't showing on my profile. 

      Business Response

      Date: 05/17/2024

      We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the complainant to address his concerns.


      If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
      ************.

      Customer Answer

      Date: 05/24/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: 21692788

      I am rejecting this response because: nothing has been done yet to resolve the matter. Creditors still not listed. I am being told they looking into it still a week latter. 

      Regards,

      *********************

      Business Response

      Date: 05/30/2024

      We appreciate the opportunity to address the concerns raised and value feedback. We spoke with complainant on May 29, 2024, to address his concerns. If the complainant has any further questions, he can continue to correspond with ******** our Senior Manager of Customer Relations.

      Customer Answer

      Date: 05/30/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

       

    • Initial Complaint

      Date:04/25/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove SlickWraps and my name ********************************* from any and all listings ****************************************************************************************************************************************************************************************************************************

      Business Response

      Date: 05/03/2024

      We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.


      If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
      ************. 

    • Initial Complaint

      Date:04/11/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have used this service for many years and paid our annual fees without fail or prejudice.Our company was acquired, and the previous owner was the only person able to cancel the service. He contacted Dun and Bradstreet and canceled. They decided he missed the deadline by 10 days therefore we would not be able to cancel the service. They have decided that because the deadline was missed, we are on the hook for an entire year of service that we do not want or need. I have requested several times to speak to a manager, but the collection coordinator will not even consider helping or assisting a former loyal customer. This auto renewal hostage taking tactic should be banned. We need to be better than this!

      Business Response

      Date: 04/23/2024

      We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.

      If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
      ************. 

      Customer Answer

      Date: 04/24/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

       

    • Initial Complaint

      Date:04/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted multiple company profile updates and contacted this business numerous times in order to have my business profile (Full ******************* Services, LLC) updated accurately. It still reports that I have been in business since 2012 (not 2020). Also there is a mailing address associated with my company located in ************, **. I have never been to ************, ** but was told I need to provide a PO Box to get it updated. This seems a little ridiculous to have a random PO Box associated with my business until I get a PO Box subscription when I prefer to receive mail at my business address instead of incurring an additional business expense that I do not deem as necessary.

      Business Response

      Date: 04/17/2024

      We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.


      If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
      ************. 

    • Initial Complaint

      Date:03/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The merchant, Dun & Bradstreet, has been defaming me by publicly affiliating an unknown company to me, Aviation Answers International (**** **********), on their website which continues to be displayed even though I have complained to them and spoken with numerous D&B representatives over many weeks. One case number with the merchant on this is *******. A D&B phone representative even lied to me by claiming they inactivated the business, but the attached search result just obtained on their site still shows it as active. This business, however, should not only be inactivated but it should be removed entirely as there has never been a business entity by the name of Aviation Answers International that I am aware of, at least never affiliated with me. D&B must immediately remove all references to this company before this escalates further.

      Customer Answer

      Date: 03/25/2024

      **** from D&B called me today and said Aviation Answers has been removed from their database. I sent her a screen shot showing it still appears when I do a company search for my address and it shows under my login profile but it does not appear under a general broad search by company name. **** believes it will take some time for the correction to flow through to all areas in their system and I will check back on the site in a couple weeks. **** *******

      Business Response

      Date: 04/02/2024

      We at Dun & Bradstreet, Inc. appreciate the
      opportunity to address the concerns raised as we value feedback. Please be
      advised that we took this matter very seriously and
      thoroughly investigated. We apologize for any inconvenience this may
      have caused. We have been in contact with the
      customer regarding the issue noted.


      If complainant has any further questions, they may
      contact our Senior Manager of Customer Relations, ******** at
      *************

    • Initial Complaint

      Date:03/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint I been trying contact support on *** and *********** and when their support page says click here to contact us it asked me to login, and it goes right back to where it says click on the button go to contact center. I need to cancel my membership and request refund I been trying contact *** and Breadstreet for few months to cancel and cannot contact support. Processing... DUN& BRADSTREET DUN& BRADSTREET ONL800-892-2980 CAUS (Pending)Withdrawal-$52.98Company name ********************* Conservation SocietyEIN 46-2255893Email *******************************

      Business Response

      Date: 03/20/2024

      We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.


      If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
      ************. 

    • Initial Complaint

      Date:02/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have two separate companies, ******* CAPITOL LLC and CITY REGISTERED AGENT LLC which were issued the same DUNS number, *********. We received an email stating that CITY REGISTERED AGENT LLC was issued the same DUNS Number as ******* CAPITOL LLC. They are separate companies under the same ownership.Previously, CITY REGISTERED AGENT LLC was issued DUNS 035648420.These companies are under the same ownership and we'd like them listed under the same DandB.com login, **********************

      Business Response

      Date: 02/21/2024

      We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the complainant to address his concerns.


      If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
      ************.

    Dun & Bradstreet, Inc. is NOT a BBB Accredited Business.

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