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Business Profile

Information Bureaus

Dun & Bradstreet, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dun & Bradstreet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dun & Bradstreet, Inc. has 23 locations, listed below.

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    Customer Complaints Summary

    • 108 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has reported a delinquent account under my business record which is not mine. The account was added to my profile in December 2021, I made my first complaint in January and every month after. I have spoken to numerous reps to no avail. The Last rep stating that there is nothing he can do. I have called the company that is reporting the debt which they have confirmed I do not have an account with them under my personal or business name/Ein/phone number. My last few dispute claims have also gone unanswered about this matter. This needs to be resolved!

      Business Response

      Date: 04/21/2023

      We at
      Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns
      raised as we value feedback. Please be
      advised
      that we took this matter very seriously and thoroughly investigated. We
      apologize for any inconvenience this may
      have
      caused. We are continuing to work with the complainant to address her concerns.


      If
      complainant has any further questions, they may contact our Senior Manager of
      Customer Relations, ******** at
      ************.

    • Initial Complaint

      Date:03/08/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve been getting called and basically harassed for over a year and a half. I have no account with them, they just keep calling me and calling me about 8 to 9 times a day and I’ve asked him to stop and put me on the do not called us, but they keep calling. They are very rude and they just hang up. I’m about ready to contact my attorney see if I can do anything about it. Hopefully this will help stop them from harassing people.

      Business Response

      Date: 03/13/2023

      We at
      Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns
      raised as we value feedback. Please be
      advised
      that we took this matter very seriously and thoroughly investigated. We
      apologize for any inconvenience this may
      have
      caused. We have been in contact with the customer regarding the issue noted.


      If
      complainant has any further questions, they may contact our Senior Manager of
      Customer Relations, ******** at
      ************.

    • Initial Complaint

      Date:03/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You have a very inaccurate credit report with 9 inquiries in which i didnt do, and plus to ucc's of which i have no idea of what thats about!

      Business Response

      Date: 03/13/2023

      We at
      Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns
      raised as we value feedback. Please be
      advised
      that we took this matter very seriously and thoroughly investigated. We
      apologize for any inconvenience this may
      have
      caused. We are continuing to work with the complainant to address his concerns.


      If
      complainant has any further questions, they may contact our Senior Manager of
      Customer Relations, ******** at
      ************.

      Customer Answer

      Date: 03/13/2023



      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********


      I am rejecting this response because:

      I can not report trade references on my business credit report. Someone needs to contact me about this or i will not issue this as resolved. 

       


      Regards,


      ****** ************






      Business Response

      Date: 03/21/2023

      We at
      Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns
      raised as we value feedback. Please be
      advised
      that we took this matter very seriously and thoroughly investigated. We
      apologize for any inconvenience this may
      have
      caused. We have been in contact with the customer regarding the issue noted.


      If
      complainant has any further questions, they may contact our Senior Manager of
      Customer Relations, ******** at
      ************.

    • Initial Complaint

      Date:03/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

      Business Response

      Date: 03/08/2023

      We at
      Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns
      raised as we value feedback. Please be
      advised
      that we took this matter very seriously and thoroughly investigated. We
      apologize for any inconvenience this may
      have
      caused. We have been in contact with the customer regarding the issue noted.


      If
      complainant has any further questions, they may contact our Senior Manager of
      Customer Relations, ******** at
      ************.

    • Initial Complaint

      Date:02/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being harassed by Dunn & Bradstreet. My phone number does NOT belong to a business!! I receive multiple calls a day from different numbers and sometimes unlisted numbers and they all leave messages from D&B. I have blocked every single one that I could. I called a few years ago and made it very clear that my number is NOT a business and they stopped. All the sudden they are calling me again. 8 calls in one day is outrageous!! Leave me alone!!!! This is harassment!!!

      Business Response

      Date: 02/27/2023

      We at
      Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns
      raised as we value feedback. Please be
      advised
      that we took this matter very seriously and thoroughly investigated. We
      apologize for any inconvenience this may
      have
      caused. We have been in contact with the customer regarding the issue noted.


      If
      complainant has any further questions, they may contact our Senior Manager of
      Customer Relations, ******** at
      ************.

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They constantly call me. I have blocked over 30 numbers that they call me from and yet they keep calling from new ones.
      I have asked them not to call me over and over and they just hang up. They are rude, intrusive, and have filled up all of my voice mail with junk messages numerous times. I have no idea what this company does and have never done or solicited business from them. I am at my wits end. They call multiple times every single day. I have the phone numbers on my phone to prove it. They are harassing me and will not stop, regardless of how many times I’ve asked them to.

      Business Response

      Date: 02/02/2023

      We at
      Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns
      raised as we value feedback. Please be
      advised
      that we took this matter very seriously and thoroughly investigated. We
      apologize for any inconvenience this may
      have
      caused. We have been in contact with the customer regarding the issue noted.


      If
      complainant has any further questions, they may contact our Senior Manager of
      Customer Relations, ******** at
      ************.

    • Initial Complaint

      Date:12/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I first submitted my application without legal documents on 11/15.Application denied: 11/19 7:31am Reason “Verification Team could not reach by phone - 3 attempts”My call log shows ZERO missed calls between 11/15-11/19Customer service confirmed the correct number and “re-opened application” - No response the following week. I submitted another application on 11/23 with EIN Confirmation letter and LLC Confirmation letter attached.Application denied: 12/1 7:31am Reason “Verification Team could not reach by phone - 3 attempts”My call log shows one missed call from a Facebook Messenger member (whom I know) on 11/25. No other missed calls from 11/23-11/30Called customer service who confirmed correct number for second time and submitted ticket Case: ******** I specifically requested no further phone correspondence, email verification only. She responded that someone will “contact me by phone to verify account” which essentially puts me back at square one with a “validation team” who claims to contact members but simply deny applications without justification. I wish there was another way to apply for business credit but they literally own the entire business industry. I’m not sure what else to do at this point.

      Business Response

      Date: 12/06/2022

         We at Dun & Bradstreet, Inc appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We communicated with the complainant on December 5, 2022 to address his concerns.

         In the future should complainant wish to submit updates to the company's Dun & Bradstreet file, for free please go to: *************************************************

         If the complainant has further questions, they may contact our Senior Manager of Customer Relations, ******** ** ************

    • Initial Complaint

      Date:11/28/2022

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      D&B contract initiated for 5 years. D&B did not onboarding, training, assistance with our complaints. Began cancellation process. Promised via email multiple times that with second payment - we would be able to cancel. Now they are looking to collect AGAIN and say they cannot cancel. Multiple emails and attachments sent over multiple times.

      Business Response

      Date: 12/07/2022

      We at
      Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns
      raised as we value feedback. Please be
      advised
      that we took this matter very seriously and thoroughly investigated. We
      apologize for any inconvenience this may
      have
      caused. We are continuing to work with the complainant to address her concerns.


      If
      complainant has any further questions, they may contact our Senior Manager of
      Customer Relations, ******** at
      ************.

      Customer Answer

      Date: 12/07/2022


      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********



      I am rejecting this response because:

      The company left me one message and did not follow up. There is NO resolution to this.



      Regards,


      ****** ******







      Business Response

      Date: 12/12/2022

      We at
      Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns
      raised as we value feedback. Please be
      advised
      that we took this matter very seriously and thoroughly investigated. We
      apologize for any inconvenience this may
      have
      caused. We have been in contact with the customer regarding the issue noted.


      If
      complainant has any further questions, they may contact our Senior Manager of
      Customer Relations, ******** at
      ************.

    • Initial Complaint

      Date:11/09/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For months now, I've been trying to update my company's address and phone number with D&B to no avail. I've called D&B customers service number to get help, I'm told someone will call me. That never happens! Then, I'm told that case number will be issue (latest case #*******) to help resolve, but again, nothing happens! I'm asking for BBB to help resolve this issue at this point! I don't know what else to do!

      Customer Answer

      Date: 11/16/2022

      Good day.

       

      You guys can cancel this complaint. D&B updated my information I requested. 

       

      Thank you. 

    • Initial Complaint

      Date:11/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the founder of an organization *** *******. It has been brought to my attention that my name was attached to this business with erroneous incorrect information. The information was listed in the special events section and did not have any connection to the business and it is my position it was put there to hurt the business and defame my name. I have been in communication with the business and they state they gather information and they are not sure how it got there but they have removed it. This is not sufficient because their brand and business is built on reporting accurate information and anything that was put there they should no how it go there. the information should not have been there and I am concerned that they are targeting certain business with these unethical practices.

      Business Response

      Date: 11/15/2022

      We at Dun & Bradstreet, Inc. appreciate the opportunity
      to address the concerns raised as we value feedback.  After taking ***
      *****’ complaint seriously and engaging with her multiple times to review her
      concerns, we must note that we disagree with what *** ***** has articulated in
      her complaint.  We have investigated her concerns, and there is no information
      to indicate her business was targeted, our company’s actions were wrong, or
      that her business was damaged.  *** ***** has been unable to provide any
      information to indicate that her business was damaged, or that any action of
      our Company was the cause of any damage to her organization, especially
      considering the special event to which she is referring is widely and publicly
      reported.

      If complainant has any further questions, they may contact
      ******* *******, Senior Attorney at ****************.

      Customer Answer

      Date: 11/17/2022


      I reject this information because Dun & BradStreet did knowingly add this false information to our business account knowing that it was erroneous and structurally inappropriate. D&N B is a large company who has been in business for many years and makes billions of dollars a year for the purpose of verifying that information is correct. If they didn't know they should have know it was not proper. D & B have damaged our business severely and we feel it was done maliciously and incompetently. D&B has removed the information because they realized that it should have never been places under the business but that does not negate the damages that they have caused to our social justice organization.

      We are unable to receive funding and other opportunities. We have damages and their legal counsel is insensitive to our damages and not offered a proper resolution.  If it were their  company they would understand but clearly they don't care about black businesses. 

       Complaint: ********



      I am rejecting this response because:



      Regards,


      ****** *****







      Business Response

      Date: 11/28/2022

      While we at Dun & Bradstreet, Inc. appreciate the
      opportunity to address the concerns raised as we value feedback, *** *****’
      statements about, among other things, our Company’s actions are false and not
      supported by any facts.  After taking *** *****’ complaint seriously and
      engaging with her multiple times to review her concerns, *** ***** has been
      unable to provide any information to indicate that her business was damaged or
      that any action of our Company was the cause of any damage to her organization,
      especially considering the special event to which she is referring is widely
      and publicly reported.  If complainant has any further questions, they may
      contact ******* *******, Senior Attorney at ****************.

    Dun & Bradstreet, Inc. is NOT a BBB Accredited Business.

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