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Business Profile

Internet Services

Network Solutions

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Network Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 189 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THE ISSUE BEGAN IN APRIL. AFTER 30 YEARS OF REASONABLY GOOD SERVICE NOW THE ***** ACCOUNT PURGES ALL CONTENT RANDOMLY AND FREQUENTLY. MEANING ALL ***** THAT WAS IN THE IN BOX WAS REMOVED. THE ACCOUNT GETS PURGED NOW ALMOST WEEKLY WITH NO RESOLUTION. I SPOKE TO THE SERVICE PROVIDER SEVERAL TIMES AND WAS TOLD THERE IS A MIGRATION UNDERWAY AND THAT WAS THE REASON HOWEVER . THEY HAVE SWITCHED MY DOMAIN SERVER SEVERAL TIMES AND THE SAME PROBLEM PERSISTS. ALL OF MY ***** IS PURGED FREQUENTLY AND RANDOMLY, THIS SHOULD NEVER HAPPEN. THERE IS PLENTY OF MEMORY SPACE ON THE ACCOUNT AND THERE IS NO PATTERN TO THESE PURGES. THERE IS NO ESCILATION AVENUE AND NO ABILITY TO TALK TO ANYONE WHO CAN RESOLVE THE PROBLEM AND APPARENTLY NO REAL UNDERSTANDING OF THE PROBLEM OR INTEREST IN UNDERSTANDING OR RESOLVING IT. ALL THEY DO IS BANDAID IT BY RELOADING THE ACCOUNT AND SAY IT IS RESOLVED. EACH TIME I CALL IT TAKES ABOUT AN HOUR ON THE PHONE TO GET THE ACCOUNT RELOADED AND IT ONLY RELOADS ABOUT TWO WEEKS. ALL OF MY ***** FROM SPRING, INCLUDING RENEWAL OF LICENSES AND JOB OFFERS ARE PERMANENTLY GONE YET THEY COLLECT FEES FOR ADVANCED SUPPORT PLEASE HELP ME GET SOME RESOLUTION. I HAVE ASKED COUNTLESS TIMES FOR A SENIOR PERSON TO CALL ME TO DISCUSS. WITH NO RESPONSE. I only recorded a few ticket numbers because they just get closed with out resolution any way. E-179260,E176203,i16969204,e168772,i16765145,e91091,e85034,e66191

      Customer Answer

      Date: 10/14/2024

      on Friday 10/11, I received a call from ******* W and executive response specialist with new fold digital. who claimed she sent me a request to talk. Unfortunately she sent this request to the email that gets purged so I never received it. Further she called mid day and my calander was othewhise full. We spoke a bit and agreed she would call me back on Monday 10/14 at 17:30. unfortunately that call never came. 

      I did request an email address to communicate with as I was anticipating exactly this (lack of accountability) when I tried to communicate with the given email, the reply is this account is not monitored. so here I am again with no response no accountability and a paid service that deletes my email. Someone needs to be accountable, and provide resolution. Why do I persist??? I have had this service for 30 years and would really just like it to again work the way it has for that period of time. 

      I am willing to talk to anyone. I believe I entered my phone contact on the original complaint 

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FatCow was advised last year to cancel all services that were associated to my name. I looked at my bank statement and I was charged again this year for services that they were advised to cancel. When the company was approached to cancel the charges they told me it was too late and that they cant take the charges off. I searched for the website, and it doesnt even come up online stating it is a website. I was told that it was past the 15 day mark even though today is 9/25 and the charges were hit on 9/10.

    • Initial Complaint

      Date:09/23/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a Network Solutions Customer since 1997. They provide me with my e-mail address and my web site.

      Recently, I changed my e-mail address and telephone number. Unfortunately, when I try to log in to my account, Network Solutions uses my former e-mail address to send me a verification code to verify that it is me trying to log in to my account.

      I have contacted Network Solutions Customer Support several time via e-mail and telephone but
      they refuse to change my verification e-mail address unless I send them (1) a color photo ID and (2) a copy of a monthly utilities bill with my address on the bill.

      I am 86 years old and live in a senior living community. My water bill and electric bill are part of my monthly rent. In other words, I don't receive a monthly utilities bill.

      Further more, Network Solutions Customer Support sent me a QR Code to scan in order to submit the required information to them but I don't have a smart phone so I can't scan the QR code.

      My case Network Solutions case number is: *********

      Any help you can provide to resolve this problem would be greatly appreciated.

      *** ******

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been a loyal Network Solutions customer for nearly two decades, since 2006. I've faithfully paid my bills, expecting reliable service. But starting in January, when I opened my first ticket on February 13, 2024, I began experiencing infuriating issues - my emails kept vanishing from my account. I've had to call in almost weekly, sometimes daily, to report this problem.

      Imagine my frustration when I was recently told to invest in an Outlook or other provider's email account as a backup. As a paying customer, I shouldn't need to seek a backup for a service that's supposed to work.

      But the problems don't stop at disappearing emails. I'm also having trouble sending and receiving emails from Gmail accounts. Despite my frequent calls, these issues persist. I'm paying for a service I can't reliably use.

      Here are the case numbers for when I had to escalate the email deletion issue:

      2/13/2024: Case Number *********
      07/01/2024: Case Number E-*****
      07/05/2024: Case Number ********
      8/26/2024: Case Number ********** (I lost all emails, called at 9:57 am)

      I should be able to access emails dating back to 2006. It's unacceptable that I've had such ongoing problems with an account I've maintained for as long as Network Solutions has been in business.

      Customer Answer

      Date: 09/03/2024

      I received correspondence from Network Solutions via email on 8/29/2024. Although I have responded twice, I have not yet had direct contact with ****** ******. 

      Customer Answer

      Date: 09/07/2024

      I'm at my wit's end! The support person assigned to me has somehow managed to make my email situation even worse. I'm now missing ALL my emails from 2015 to 2020 – not just the ones from 2021 to 2024 like before. I was never warned I needed to archive anything; I just knew the company was switching to a new platform. After 18 years with this company, I've never had service like this. 


      The person helping me clearly didn't listen or care about my needs.  I got a message saying my issue was resolved, but that's a joke. They have set up folders from 2015 to 2021 that are empty no emails. They set up Archive folders from 2021 to 2024. Where are my 2015-2020 emails. It is a mess, extremely unorganized and extremely unprofessional. Things are worse now than when I started. I desperately need someone competent to fix this! Issue is far from being resolved.

      Customer Answer

      Date: 09/30/2024

      Thank you for your resent update. 

    • Initial Complaint

      Date:08/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an annual email service and the system is now blocking my incoming emails as well as outgoing emails. I have contacted them each day for 6 days and they claim to have "escalated" this to a higher level, but there is no way to communicate with the people supposedly trying to fix the problem. I think that I am owed an explanation of what is going on, and whether there is any even temporary fix that would allow me to get and send emails. I have paid for a service that I am not receiving.

    • Initial Complaint

      Date:08/15/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For years, I've been charged separately for domain name registration + web hosting. When I asked for these to be combined this year, I was told the $128.97 I paid in April to register my domain would be refunded once I renewed my web-hosting package on 7/18. Ref # I-15852094. I agreed to the charges of $132.52 each for 2 years of web-hosting however my refund was not processed as promised by *****. I called again on 8/12, was promised the refund again Ref # I816304701. 2 days lter I received an email stating the refund would not be processed. I called on 8/15, spoke to ***** who stated the refund was beyond 30 and was then looking into the notes since it was promised on 7/17 .. but disconnected my call and did not call me back to continue our conversaton, even though he verified my phone #. I was also promised that my 2 individual services would be combined into one so when my services are up for renewal, I would only be charged for hosting (to include the domain name registration). That also has not happened.

      Customer Answer

      Date: 08/28/2024

      Now, Network Solutions has shut down my site --- that I paid for.  First, they double charge me, refuse to refund something that was promised in order to get me to purchase something more ..... then when I dispute it -- they shut down my site.  Hard to believe. 

    • Initial Complaint

      Date:08/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying this company for my website domain for many years. They sold my domain to someone else and did not tell me even though I have been paying for it for years. I gave them copies of bills, my license, proof that I am who I say I am even though I have been paying them and they have access to the charges. They will not let me close my account. I had to stop payment through my credit card company. **************** is extremely unhelpful and frustrating. I have spent hours on the phone with them trying to get to the bottom of this issue, but they never are able to help, put me on hold, or tell me to contact someone else. I think that if they can see that I have been billed, that should be verification that the domain is mine.

    • Initial Complaint

      Date:08/06/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a business in December 2023. Hampshirehives.com *********************** hosted through Network Solutions. This company is a nightmare. Our website has not been fully functional for the last 6 months. We asked for an extension of the yearly contract since we have been unable to use it so many times with no luck. They have now locked our account before we could get any information from it (because it was down) and want $1400 to renew our contract for another year. This is robbery ! We would like at least a 3 month addition of our contract at no charge to see if these issues are going to be resolved before we pay that kind of money. Also the renewal fee went up $400 in the last week.

    • Initial Complaint

      Date:07/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue started 6/26/2024. We cannot connect to our FTP account and access our FTPs properly to get clients files or send files to clients. We have filed multiple tickets with the company and they refuse to help, passing us off to another department with no answers and then closing our tickets. We have lost several thousand dollars from income. We keep asking for help and to have this rectified, they cannot help us. Providing us no solutions.

      Customer Answer

      Date: 07/09/2024

      Company still has not fixed the issue - we are losing thousands of dollars a week. They keep passing the buck to other companies and closing our tickets. We still cannot access our FTPs which we are paying them to host. They are collecting money and not allowing access to what we pay them for.

    • Initial Complaint

      Date:06/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I woke up this morning to my website being down. I received an email saying that it was taken down due to no payment. I had no email stating that it was going to expire. When talking with a customer service rep they said it was because I was on auto renewal. But you can see by the information that I included that if it doesn’t go through with a problem with the credit card they still contact you 60 days prior. I was never contacted and received no information saying that the website was about to expire. Anyone that has tried to sign into my website with it being down now thinks that I am closed and I have lost that business. Add additionally had problems last year so I am so upset having to waste my time and energy on this due to the company not following their own policies, and educating their employees on them. I’m tired of getting bad information from this company, And it seems to get worse every year

      Customer Answer

      Date: 06/13/2024

      This is all false information. It was set to auto renewal, and I was under a yearly contract. I changed it to monthly because I had a problem with the company last year. I feel like it’s time to change my hosting to a more reputable company. Especially after seeing the F rating from BBB. I wanted to screen shot the message I received from Network Solutions and the false information. Pretty sad when a company can’t take responsibility for their mistake.

      Customer Answer

      Date: 06/13/2024

      This is all false information. It was set to auto renewal, and I was under a yearly contract. I changed it to monthly because I had a problem with the company last year. I feel like it’s time to change my hosting to a more reputable company. Especially after seeing the F rating from BBB. I wanted to screen shot the message I received from Network Solutions and the false information. Pretty sad when a company can’t take responsibility for their mistake.

    Network Solutions is NOT a BBB Accredited Business.

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