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Business Profile

Internet Services

Network Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

This business has 2 alerts

Complaints

This profile includes complaints for Network Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Network Solutions has 3 locations, listed below.

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    Customer Complaints Summary

    • 187 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My domain name ****************** was transferred to someone without my consent the company network solutions claims that I transferred it in 2021, I didnt, I always renewed but hadnt had a reminder that I could remember recently so l contacted to renew and was told that it was transferred at my request

    • Initial Complaint

      Date:01/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Network Solutions activated a service called My Time Support without my consent or authorization in May of 2023. The cost is $79.99 a month. $559.93 was automatically deducted from my card. A service I was unaware of and never used.
      After speaking to them they denied responsibility and refused refund.
      They are unable-as the only number available is a call center outside of the states- to offer any other contact numbers or company information. I’m unable to find information as well. Newfold Digital may be the parent company but they also offer no contact information.

      Customer Answer

      Date: 01/24/2024

      The company did contact me and offered a partial refund. I tried to contact them again regarding the issue and have not received a reply. After this amount of time, I believe they won’t be responding.

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to discontinue web hosting services. Every request is via chat as no other way to do this. Once transferred to an agent their site deletes the first letter of the domain name I am attempting to enter.This has happened multiple times over several weeks. This is a fraudulent business practice. I am filing a complaint with the *** as it is not a first for this company to scam customers.

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their email service was not working as they never migrated my email domain to the correct server. None of the email accounts were able to receive email and most were not able to send email. I asked for a credit to the account and they ignored me.

      Business Response

      Date: 01/04/2024


      Dear*****,

      Hello and thank you for bringing your BBB complaint to our attention. In your complaint you claim that you had an issue with your email services included on your hosting package and requesting for a credit or compensation.

      I am pleased to inform you that we have successfully renewed the Web Hosting Package until 06/01/2027. Additionally, we have also renewed the domain ********* until 06/20/2028.

      In light of the inconvenience caused during the previous service period, we have decided to provide this renewal free of charge as a gesture of goodwill. We understand the importance of your online presence and want to ensure that you are satisfied with our services.

      We apologize for any inconvenience you may have experienced and hope that this complimentary renewal demonstrates our commitment to your satisfaction as a valued customer.

      Should you have any further questions or require assistance, please do not hesitate to contact us. We are dedicated to providing you with the best possible web hosting and domain services.

      I hope this information has been helpful. We appreciate your business!

    • Initial Complaint

      Date:12/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not been able to do a search and my email for over 3 months I have contacted network solutions several times since August. I have two of the latest case numbers S2369922 and S2421780. As you can understand this is a big inconvenience to me. Thanks.

    • Initial Complaint

      Date:12/19/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,

      This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.

      SYNCB/NETWRK ACCT #:************ BAL. $ 19482

      Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    • Initial Complaint

      Date:12/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay this company to host my website like other companies. I used one of their promotional offers to build a website myself and then they host it. Paying a monthly premium this service also offers email. I don't do many changes to my website, because I work at a machine shop and there isn't much to change on the site. I had a fellow employee tell me the website wasn't working correctly. I loaded it on my phone and seen it was redirecting people to somewhere else. I contacted Network Solutions through online chat, and first they didn't believe me, then wanted me to pay a fee to fix it.It has been two days and I am still waiting for their "ADMINS" to fix the problem. Which they admitted was their fault.

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has been charging me since August 2020 on a monthly basis for a reoccurring I did not purchase. I tried to cancel it and the account is in my name but the phone number attached to it is not mine so they will not cancel the service. I reported it to AMEXs fraud department and they will no longer be approving the monthly charge however I am worried I will be sent to collections. I want my account removed from them and AMEX is helping me with reimbursement.

    • Initial Complaint

      Date:11/28/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past two weeks I have been trying to reset my password on an account with Network SOlutions,and they have locked it and no one has been able to get it unlocked even though I have called and e mailed the company several times. I have been a long time customer, never any complaints. It seems someone charged my account a few months ago fraudulently, and they refunded my account, but at the same time locked it so that I cannot go in! I need it unlocked so I can change password and if necessary user name. No one replies in that company, I have even written a letter to the executive offices in Jacksonville.

      Customer Answer

      Date: 11/29/2023

      Today I got an e mail from Network solutions asking for my passport, driver's license and some invoice of a utility with my name and address. I sent all these and they decided to unlock my account as they saw I was the owner of the account. I am happy to say this seems to have been resolved.

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a cancellation of services-do not renew services at the end of the current term. Network Solutions billed my credit card anyway stating that they do not issue refunds after 30 days. I contacted them today (3 days beyond the 30 days) and the company still will not issue refund despite my non-renewal request from several months ago. I asked the customer service rep to have a supervisor contact me and have yet to hear back from a Network Solutions supervisor. This is credit card fraud!

      Customer Answer

      Date: 10/24/2023

      A Network Solutions Supervisor finally contacted me and the problem was resolved to my satisfaction.

    Network Solutions is NOT a BBB Accredited Business.

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