Complaints

This profile includes complaints for Good Greek Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Good Greek Moving & Storage

  50 S Old Dixie Hwy Jupiter, FL 33458-3570

  
• 

  Good Greek Moving & Storage

  3303 SW 12th Ave Unit 400 Fort Lauderdale, FL 33315-2882

  
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  Good Greek Moving & Storage

  6195 Tri County Commerce Way Ste 400 Fort Myers, FL 33905

• 

  Good Greek Moving & Storage

  1333 N Jog Rd STE 103 West Palm Beach, FL 33413-1024

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On april 5,2024 Good Greek was scheduled to move my son the move consisted of 1 queen head and footboard, mattress. 2 nightstands, a rectangular dresser, 12 packed boxes and 2 tvs..upon arrival we had to people that didnt speak English with the exception of Water which they continually asked for or wouldnt work. They would speak to eachother in their own language which was quite intimidating. Thank goodness my husband was with my son because it would have been even worse. This move should have taken from point an arrival to point b unloading no more 4 hours tops. When they arrived at the new townhome they refused to unload and held the furniture hostage until payment was made they didnt speak English so they just pointed to pay.They were sweaty and greasy and leaned against the walls while resting they arrived totally gassedwe were charged for 7 hrs and miscellaneous items totalling $1552.51 ridiculous for one room of furniture and tvs we have complained to the company and asked for some credit back and nothing we own a business with over 100 trucks and this is not the way you treat a customer. I would recommend that no one uses them.

  

  Business Response

  Date: 04/15/2024

  Dear ****,
  We appreciate you taking the time to provide feedback regarding your recent moving experience with Good Greek Moving and Storage. We strive to address all concerns promptly and thoroughly.
  After reviewing the details of your move, we have confirmed that the services provided align with the terms agreed upon in the contract you signed. Our team arrived punctually within the scheduled window and completed all requested services.
  It's important to consider that the nature of your move, including the origin from a building on the 5th floor and the destination being a townhouse with stairs, inevitably added time to the process. Additionally, the physical exertion required for a move of this nature in the ******* climate can understandably result in our team members needing periodic breaks for hydration and rest.

  We empathize with any discomfort you may have experienced during the move and apologize for any inconvenience caused. As a gesture of goodwill, we would like to extend a $50 friends and family discount on any future services with us.
  We value your business and remain committed to providing exceptional moving services to all our customers.
  Kind regards,

  Good Greek

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21576436
  
  I am rejecting this response because:The men did not work in a timely manner it was not hot out it was not ******* heat yet they were lazy and slow milking the clock I asked for a supervisor to call me and they refused to cooperate horrible business practices
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told they can move and pack my stuff. I told them we are hoarders and have a lot. Said no problem they move these teams they are use to moving a lot. They pack and load some of our stuff on the truck. Then say hot a call will be back. Unloaded the truck left my stuff in the rain. They weren't dressed in company outfits also hardly spoke english. I asked them to deliver what they loaded to storage but didn't. Dumped it in my yard and it started raining. Had to borriw tarps from neighbors to cover our stuff out in the yard. They tried charging me for over $1041. Got my money back except the $260 for the deposit before they sent final bill. Be nice to get it back too.

  

  Business Response

  Date: 04/25/2024

  Dear *******************,

  We sincerely apologize for the inconvenience and distress caused during your recent moving experience with us. We take customer complaints very seriously and have thoroughly investigated the matter to address your concerns.
  Upon reviewing the details provided, it is clear that there were significant issues encountered during the handling of your move, which do not align with our company's standards of service. After communication from the crew, Operations determined the condition of the home was putting our crew at a safety risk. We deeply regret any discomfort or inconvenience you may have experienced as a result of our actions.

  After consulting with our accounting department, it has been confirmed that there is no chargeback filed on our end regarding your deposit. So, it is possible your bank has yet to file a complaint with us. However, we acknowledge that the resolution of this matter is of utmost importance, and we are committed to ensuring that any outstanding refunds are processed promptly.

  Regarding the handling of your belongings, we acknowledge that there were issues with the condition of your home and items. Our team made efforts to accommodate your specific requests, including moving only partial contents and storing items in the garage as instructed. Weve attached a screenshot of when our crew left the home. In that, no boxes or furniture can be seen in the clients yard. However, we understand that our actions fell short of your expectations, and for that, we are truly sorry.
  Once again, we apologize for the inconvenience and frustration caused by this unfortunate situation. Please feel free to contact us directly if you have any further questions or concerns. We appreciate your understanding and patience as we work to resolve this matter to your satisfaction.
  

  Sincerely,
  Good Greek

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a quote for moving the contents of my home and I was told this was a guaranteed price.On the day of the move (1/22/2024) the movers informed me that they did not have enough room in their trucks and they would have to come back the next day to finish the move. They also told me that I would have to pay an additional $930. to complete the move. I had no choice but to agree as I had to be out of the house by the next day as I was renting the property. After the move I complained to the owners of the company. Their response was that the estimator did not calculate the correct weight but as I had agreed to the additional amount there was nothing they would do.I have tried to contact them on multiple occasions but they have not returned my calls.My point of view is that the estimator gave me a quote to move and the contract said it was a binding contract. Good Greek Movers did not honor their contract..

  

  Business Response

  Date: 04/15/2024

  Dear ******,
  Thank you for bringing your concerns to our attention regarding your recent moving experience with Good Greek Moving and Storage. Upon reviewing the details of your move, it appears there was a discrepancy between the initial estimate provided and the actual space required to transport all your belongings. We apologize for any inconvenience this may have caused.
  In response to the additional charges incurred for the additional truck space, we understand your frustration. However, it's important to note that our team made efforts to accommodate your needs by providing the necessary resources to complete the move in a timely manner.
  Regarding the damages you reported, we take such matters seriously and initiated a claim process promptly upon receipt of your complaint. We have reached out to you multiple times to request supporting documents and photos to proceed with the claim, but unfortunately, we have not received a response.
  We remain committed to resolving this matter to your satisfaction and encourage you to provide the requested documentation so we can expedite the claims process and address any concerns you may have.
  Thank you for your understanding and cooperation in this matter.
  Sincerely,
  Good Greek

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10,2024 we spoke with *************************** about a small move from our home to an assisted living facility on January 26,2024 for my mother ***********************. We were quoted ****** per hour and told that a one hour travel fee would be charged if less than 3 hours were billed. Our move was for 3 hours and we were still charged for the travel fee as well as overcharged by the hour by ***** per hour. In the email I have attached it states clearly that the one hour local travel fee is included in the 3 hour minimum. We had to pay in full in order to have our belongings unloaded, and I felt that they would honor what was quoted for our move. I have been on the phone for over 3 hours trying to get this resolved and even one of their employees stated that they saw my point but did not have the authorization to make an adjustment. In my time on the phone I was promised a call from the General Manager to help settle this dispute however I have not had the courtesy of a response. I have spoken to no less than 4 employees who all stated that someone in authority would return my call and I am still waiting on that call. We were over-charged by ****** and I have disputed that on my credit card. For anyone looking to have a local move I WOULD HIGHLY RECOMMEND AGAINST USING THIS COMPANY. I must say as a consumer the movers themselves were totally professional and we even tipped them very well. Unfortunately the Brokers for the move were lacking in integrity and mis-led us for our move. They do not deliver on their promises (even when they are in an email from the company) If you do business with this company you are taking your chances that they will earn your business with Integrity!BEWARE OF DOING BUSINESS WITH Good Greek Moving & Storage!Respectfully,*************************

  

  Business Response

  Date: 03/25/2024

  
  Dear *************************,
  We appreciate you taking the time to share your experience with us. We understand that moving can be a stressful time, and we regret any confusion or frustration that occurred during your recent move with us.

  After carefully reviewing your concerns and the details of your move, it appears there may have been a misunderstanding regarding the charges for travel time. Our records indicate that you were quoted a rate of $149.00 per hour with a one-hour local travel fee included in the 3-hour minimum charge. This was clearly outlined in the documents you signed and in the confirmation email you received prior to your move.

  While we strive to provide clear and transparent communication with all of our clients, we understand that misunderstandings can still occur. We apologize for any confusion regarding the charges and for any inconvenience this may have caused. We are pleased to inform you that your credit card dispute has been resolved, and the disputed amount of $267.00 has been refunded to you. We consider this matter closed and hope that this resolution meets your satisfaction.

  Once again, we apologize for any inconvenience you experienced during your move. We appreciate your feedback and will use it to improve our services in the future.
  Thank you for choosing Good Greek Moving & Storage.

  Customer Answer

  Date: 03/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your attention to this matter.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with PODS to rent a container and have Good Greek (GG) load 6/2/23 contacted GG and advised that I wanted my belongings loaded into a container at my building with my having everything boxed and dismantled I would provided all moving blankets and other supplies Advised by GG that the rates were $179 per person for a 3-man crew plus a 20% surcharge and $179 travel fee-all labor was subject to a 3-hour minimum with any additional time prorated based on actual time spent (4% surcharge if paid by credit card) - signed contract on 6-5-23 3-man crew ordered expecting loading would take 3 hours Scheduled move for 6-6-23 in the morning Loading postponed to 6-7-23 given container was late Reserved building elevator for 6-7 (2:00 pm to 3:00 pm) with additional 30 minutes if needed. ** confirmed the afternoon time slot Spoke to ***** on the morning of 6-7-23 to reconfirm the time slot which he did One person arrived at 2:00 pm and 2nd person 3:30 at which time the move started. The building allowed loading till 5:30 (2 hours of loading).Talked to GG AR person (believe name was *******) and advised her what happened and that I should be charged for 2 hours and that the arrival time for a 3-man crew was confirmed to me. She indicated she would review the call records and make appropriate credits, but I should go ahead and approve the charge.Had to schedule another 3-man crew for 6/8/23 in the morning. Unfortunately, PODS picked up the partially loaded container at 8:00 am on the 8th without calling me first. 3-man crew arrived at 9:00 am, but had to load the truck with the balance of belongings and load the container at PODS warehouse. Loading completed in 6 hours with actual time to load the truck and unload into the container being approximately 3 hours. If GG arrived as promised on 6/7/23, loading would have been finalized on that day.6/23 sent email to GG to resolve - no response. Tried to resolve with credit card company - no resolution

  

  Business Response

  Date: 03/04/2024

  Good Afternoon,

  We appreciate your communication and the opportunity to address the concerns outlined in your recent complaint. We take customer feedback seriously and aim to provide clarity on the matters raised. Upon a thorough review of the file activity, we would like to highlight the following points:
  Rate Adjustment: On the first day of the move, we discounted **************** rate to $159 per hour to reflect the use of a two-man crew. Notably, he was not charged for three men.
  Credit Issued: In acknowledgment of any inconveniences faced, we provided a $50 credit to **************** account.
  Chargeback Activity: Our accounting department documented multiple instances of the customer filing chargebacks, indicating a dispute in payments. Specifically, on 07/26/2023 and 09/14/2023, chargebacks were filed and actively contested by our team.
  Chargeback Outcome: It is important to note that ************ won the chargeback in the amount of $1657.34. Considering his total move cost of $2585.02, this indicates that the client was granted more than half of the move back.

  ************ did not pay for the second day of moving, which included 6 hours of labor for 3 men, their travel time, and the 20% operational surcharge. Given these circumstances, we want to emphasize that, based on the chargeback result, ************ received a substantial reduction in his total moving costs, essentially resulting in a significant portion of his move being provided at no cost. We believe that our team has made reasonable accommodations and addressed concerns diligently.

  We remain committed to customer satisfaction and appreciate your understanding in this matter. If you have any additional questions or concerns, please do not hesitate to reach out directly.
  Thank you for your attention and cooperation.
  Sincerely,

  Good Greek

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21362652
  
  I am rejecting this response because:

  To Begin with, my name is ***************************** and not ************ as stated in Good Greeks (GG)response.

  My intent from the beginning was to reach a just compromise with GG. I sent them an email outlining the issues on 6/23/23 and proposed a resolution to which they never responded. My only option was to contact **************** to dispute what I feel was unfair due to GGs failure to provide services as promised. Having achieved no resolution, I decided to file this complaint.

  My specific issues with GGs response are points they make that are not factual:

  *They adjusted the rate for 6/7/23 because they failed to send a 3-man crew as requested resulting in the move starting 1 hours late (3:30 vs. 2:00) thereby limiting our ability to load to 2 hours due to the building cutoff for using the freight elevator.
  *The supposed $50 credit should have been at least $159 + 20%. The accounting team assured me that they would make things right when I spoke to them on 6/7/23. In addition, my total Amex charges exceed the invoiced amount by $63.94.
  *I never won a chargeback of $1,657.34 through Amex as alleged by **. If that were the case, I would have never filed this complaint. A summary of all GG charges processed by Amex is attached.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/04/2024

  Dear *******,

  Upon review of your case, we have carefully examined the attached document confirming the two chargebacks filed on separate occasions. We understand your frustration and apologize for any inconvenience this may have caused.

  It's important to note that our pricing structure is designed to reflect the quality of service and resources provided. In your case, we acknowledge that you were charged the absolute minimum for the services rendered on the first day when two men were dispatched to assist you. However, on the subsequent day, the appropriate manpower was allocated to accommodate your needs, resulting in the corresponding charges.

  We strive to maintain transparency in our pricing policies and ensure that our customers receive fair value for the services they receive. Rest assured, we have taken your feedback into consideration and will continue to evaluate our pricing structure to better meet the needs of our valued clients.
  Should you require any further clarification or assistance, please do not hesitate to contact us directly. We are committed to resolving this matter to your satisfaction and appreciate your continued patronage.

  Thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.
  Sincerely,

  Good Greek

  Customer Answer

  Date: 04/15/2024

  I have been traveling internationally and was unable to respond to the latest communication for Good Greek until today. I reject GG's response and do not understand how the complaint can be closed given they have not responded to my specific complaint which is they failed to provide me a 3-man crew on time as originally promised. This is what caused additional costs and is the basis of my complaint. I was not confused about a credit being issued given I knew no such credit was provided.

  I respectfully request that this complaint be reopened and that we request GG specifically responds to the facts surrounding my complaint.

  Thank you

  

  Business Response

  Date: 04/26/2024

  Dear *******,
  
  Thank you for your continued communication regarding your recent experience with Good Greek Moving. We appreciate the opportunity to address your concerns further.After reviewing your rejection of our previous response, we understand that you remain dissatisfied with the resolution provided. However, we stand by our initial response and would like to reiterate the following points:
  
  Timing and Crew Availability: We acknowledge that there was a discrepancy regarding the number of crew members provided on the first day of your move. Despite our best efforts to accommodate your needs, unforeseen delays with the arrival of your pod and restrictions imposed by your building necessitated adjustments to our scheduling and crew availability. We apologize for any inconvenience this may have caused.
  Billing and Charges: It's important to clarify that the charges incurred on the first day of your move were not influenced by the number of crew members present. The minimum charge for the first day of service was applied in accordance with our policies, regardless of the crew size. Any additional costs incurred due to delays or restrictions imposed by external factors, such as your pod provider, are outside of our control.
  Rescheduling and Service Completion: We made every effort to accommodate your needs by rescheduling your move for the following day with a full crew as originally promised. The crew arrived promptly at 9 am and completed the job according to your specifications. We billed you accordingly for the services rendered on that day.
  We understand your frustration with the situation and empathize with the challenges you faced during your move. However, we believe that the actions taken by our team were necessary to mitigate the impact of unforeseen circumstances beyond our control.
  
  In light of the information provided, we respectfully maintain our position and stand by the resolution offered. Should you have any further questions or concerns, please do not hesitate to reach out to us directly. We value your feedback and are committed to addressing any remaining issues to the best of our ability.
  
  Thank you for your understanding and cooperation.
  
  Sincerely,
  
  Good Greek

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21362652
  
  I am rejecting this response because:
  As I tried to do in my email to Good Greek (**) on 6/23/23 to which I received no answer, I would like to clarify the specific chain of events:

  *6/3/23 spoke to ************************* at length about the loading of the *** container, the amount of furniture, and the fact I would box all items and disassemble 2 entertainment centers prior to the loading. Given the condo contents were 1- bedroom set; 1- office (desk, 2 bookcases, 1 filing cabinet); 1 dinette table with 4 chairs; 1 sofa; 1 cocktail table; and 2 living room chairs ***** felt a 3-man crew should be able to load in approximately 3 hours.

  *6/5/23 - ***** was made aware that the elevator would have to be reserved for our exclusive use so we booked the move for 6/6/23 in the afternoon.

  *6/6/23 I confirmed that the *** container would not arrive early enough on this day so I called and spoke to ********************* from ** to reschedule for 6/7/23 no later than 2:00 pm because of the elevator availability. He assured me a 3-man crew would be there as early as 1:30. I also emailed ****** Mars to confirm 2:00 pm.

  *6/7/23 a driver and truck arrived promptly at 2:00 pm and the driver advised that the other 2 movers would arrive shortly. Only 1 other person came at 3:30 and that is when the loading started. We were able to keep the elevator till 5:30 (2 hours loading). I spoke to the ** accounting person regarding being billed for 3 hours even though the delay was due to **. She (I believe her name is ******) indicated she would review this with ***** (she indicated that calls are recorded) and that I should trust that they would make things right. Never happened. I rescheduled with ** to have the work finished the following morning (6/8/23).

  I had originally scheduled the container to be picked up in the morning of 6/8/23. Given the late finish on 6/7/23 I was unable to contact *** in time to change the request. They picked up the container at 7:30 am on 6/8/23.

  *6/8/23 we had to load the truck and bring the remaining items to ***s warehouse to load. Given torrential rainstorms we were delayed from loading for approximately 2 hours. The actual time to load the truck with the remaining items in the condo was a little more than 1 hour.
  

  **s response implies that the problem on 6/7/23 was the result of the delay with the *** container and building constraints. The container was delivered on 6/6/23 and I communicated consistently with the ** team as to the building limitations. How is it fair that I am held responsible for only a 2-man crew arriving and commencing work 1 hours late? If anyone at ** would have told me there was a crew scheduling issue, we could have simply scheduled the loading for 6/8/23 which would have allowed me to change the container pick-up time.

  Other issues that have not been addressed in your response are:

  *I seemed to have been overcharged by $63.94 (invoices received vs. charges to AMEX).
  *I purchased over 15 blankets, all boxes, tape, and rope yet I was billed $224.00 for materials. I never pre-approved any materials from ** during the move nor received an itemized list of materials in spite of numerous requests.

  I have moved around the world on many occasions and never had an issue. I picked Good Greek because my conversation with ************************* led me to believe that I was engaging a professional, transparent, and fair company. I understand unforeseen circumstances will periodically occur,but I do not think it is correct to put the burden on your customers. My request stands for the compromise I requested. My goal is not to unfairly cheat Good Greek; I am only seeking a fair resolution.

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction - 02/16/2024 amount paid - 3300 (approximate)business provided - moving and storage dispute - low introductory pricing, overcharging once job is to far along to bail out resolution - provided a prorated amount * My issue is the ** introductory rate, lack of communication from the crew which led to being charged overtime, the ** policy of requesting payment after the job is too far in to back out of, the ** policy of overpaying to cover the crew and waiting 3 days to be reimbursed. i had to call customer service to request a reimbursement or i would've had to rely on GG's honor - which i don't believe they have any.

  

  Business Response

  Date: 03/04/2024

  Good Afternoon,
  We appreciate the opportunity to address your concerns and provide clarification regarding the issues raised in your complaint. We take customer satisfaction seriously and strive to resolve any issues promptly and effectively.

  Upon reviewing the details of your case, we found that ******, a member of our team, engaged in thorough communication with ************ on February 17th to address his concerns and ensure his satisfaction. We are committed to transparent and fair business practices, and as such, we have thoroughly investigated the adjustments made to his account.

  Our records indicate that ****** made the following adjustments:
  Accurate Finish Time Adjustment: ****** adjusted the finish time to accurately reflect the completion of the service.
  Overtime Waiver: One hour of overtime was waived to accommodate **************** needs.
  Additional Discount: An extra $50 discount was applied to enhance customer satisfaction.
  Material Cost Adjustment: The material cost was reduced from $316 to $191.
  Surcharge Modification: The 20% surcharge was modified to align with the revised total.

  Furthermore, ******, another member of our team, conducted a confirmation call with ************, clearly disclosing the accepted forms of payment and outlining the schedule for collecting the remaining balance, which was communicated as being prior to offloading at the destination. In addition to the adjustments made, we have included in this thread the signed estimate and signed contract, both of which confirm **************** agreement to all terms and conditions. We believe in transparent communication, and these signed documents serve as evidence of the agreed-upon terms.

  As a gesture of goodwill and commitment to customer satisfaction, we promptly issued a refund of $864.16 to **************** card on February 19th, demonstrating our dedication to resolving any concerns promptly. We value your feedback and take this opportunity to reassure you that we are committed to providing excellent service and resolving any outstanding issues to the best of our ability. If there are any further concerns or questions, please do not hesitate to reach out to us directly.

  Thank you for your understanding and cooperation.
  Sincerely,

  Good Greek

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2, ****, I put down a deposit of $500 that sales person, *****************, swore was refundable for any reason. He even showed me on his iPad that it was stated 'refundable for any reason"Within 24 hours I canceled and asked for my refund of the deposit. The company continues to send me documents referring to the estimate acting like it hasn't been canceled. The salesman, *****************, continues to harass me to not cancel. I'm a senior citizen and I'm being taken advantage of

  

  Business Response

  Date: 02/15/2024

  Good morning , 

  
  We're sorry to hear that Mr. ************* won't be using us for his upcoming move . This is the first notification we have received of the cancellation and apologize for the miscommunication or misunderstanding . We have processed a refund to Mr. ******** credit card and have closed his file . We still wish him the best and would be our pleasure to help if ****************** changes his mind.  

  Please see attached copy of invoice reflecting refund processed 2/12/2024 at 11:23am. Please feel free to reach out to me if you have any questions . Thank you 
  
  

  Customer Answer

  Date: 02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid$3,100by credit card to move on 8/29/23. The movers demanded another payment of $3,100 in cash to unload the truck.i was double billed for my move.I want a refund for $3,100.

  

  Business Response

  Date: 02/05/2024

  Good afternoon , 

  I appreciate **************** for bringing this to our attention and provide us the opportunity to clarify. Our accounting department holds no record of ******************** card being charged $3100. Client used his card ending in **16 to provide a deposit of $250 and was charged $10 as a credit card fee on that one transaction. We have record of receiving cash and provided client the receipt upon receiving the cash $3100. If client would be so kind to send us receipt from his bank institution that reflects Good Greek Moving & Storage processing a payment of $3100, date and time of transaction, our team will investigate and resolve. Thank you and we look forward to hearing back. 

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Good Greek I hope this message finds you well. I am writing to address some concerns I have regarding my recent moving experience with Good Greek. While I appreciate your quick response, I must express my dissatisfaction with the handling of my move and the subsequent billing process.Firstly, I noticed a discrepancy in the number of boxes billed for. I was charged for 42 wardrobe boxes, but my inventory only accounted for 12. Additionally, a significant number of the boxes used were not Good Greek-branded, raising questions about the origin and quality of the materials provided.Furthermore, the handling and storage of my items have left me deeply disappointed. The negligence displayed by Good Greek is evident in the clear signs of impact damage on both the concrete tables and the *** It is not common practice for high-value items to be wrapped in moving blankets without proper packaging and placement in boxes. This oversight has resulted in the irreparable damage to my belongings.In light of these issues, I am unable to accept the offered amount of $750 as it does not cover the replacement cost for the broken items, including the ** and concrete tables. My reasonable request is for Good Greek to provide $1,800, the estimated replacement cost for the damaged items.If Good Greek is unable to accommodate this request by Friday, Jan 26th, I regret to inform you that I will be forced to escalate my claim. I will instruct AMEX to issue a chargeback and share my unfortunate experience on review websites, emphasizing the unempathetic approach toward the handling of my belongings.I sincerely hope we can resolve this matter amicably before it escalates further. Your prompt attention to this issue is appreciated.Thank you for your consideration.

  

  Business Response

  Date: 02/15/2024

  Good morning , 

  I appreciate ********************** time and opportunity to resolve this issue . Client submitted a claim ( I have included copy in this thread) . The claim was reviewed and processed based off the coverage elected for ********************** move . Per the terms of his signed agreement with our organization , client opted for standard liability which is **** cents per pound per item. Our legal liability for this claim sums to $164.16. As an act of good faith to resolve this matter we extended an offer of $500.00 to resolve this matter. ****************** is very adamant that he is *********** replacement coverage . This claim was escalated to our executive team and re-reviewed . The legal liability is accurate and has maintained as $164.16 but in hope's to come to an amicable resolution we increased the good faith offer to $750.00.  To clarify the charges , I have attached a copy of ********************** invoice for his move . Client was charged correctly according to his flat rate price and was charged for 21 wardrobes not 42. We have attempted to resolve this matter but ****************** has not acted in good faith . Additionally , client has not acted in good faith and has  filed a charge back with his banking institution to collect monies for services that were rendered. Please let me know if you require any additional information . Thank you and have a great day. 

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21198696
  
  I am rejecting this response because:

   

  I am continued to be surprised at the lack of empathy of Greek Moving. The first note from the company response was PART of the overall total package that I was asked to sign on an iPad, without time or ability to ask questions while onsite. However as I look at the signature and the many mentions of estimate on the company provided document. I look to the signature of 8/4 which was NOT my move data and signed at 11:52PM. This affirms my position that this document provided was not the one I signed while onsite, this was an estimated provided to me prior to. I am concerned and feel as if Good Greek is entering into a bait and switch without full disclosure of the documents or explanation of their sales process.   As a company that mentions service many time in marketing materials i feel that this defense point misss the mark.
  
  Furthermore the Released Value Protection statement (in the estimate) is not an is not singed, only the authorize of indicated service and charges as reflected of a signature below a full page line break,, stating the final amount may be different. I did not have an opportunity to learn about any other options that might be available to me, as the declared value is N/A is factually inaccurate, as the value of a 5-bedroom house is much more than N/A. Again, I was unaware of any other options to me while signing this estimate, this is the first that I am hearing there were any other options offered to me. I am concerned that a company of this statue would suggest that the best option is a state minimum as outlined by ******* statue?
  
  I would also like to highlight the nature of the damage. The items that were damaged included a TV and two concrete tables. All of these items had clear signs of impact package as what I can only image was due to neglections of the items Good Greek had care, custody and control over.  The signs of impact damage which I would consider to be not typical damage during the move process, was far from wear and tear that occurs normally during a move. In addition, Good Greek performed the packing services, any they were responsible for the safe packing of all of the goods, including those that had large and major impact damage to them. I believe the items when unpacked were not packed properly. In my experience TV go into a TV Box, they chose not to do that. Despite charging me for a TV box. I ask the question- How could a TV receive impact damage, if packaged properly in a specialty box, and move with the care that is outlined in the marketing materials?
  
  In regard to good faith I did my best to rectify this with normal process as they have provided too me, but as you can tell from the lack of full disclosure of documents and emails that I have provided. I had to follow up with their team to get the process moving. I would encourage the Good Greek team to review the process, in good faith. Furthermore the billing practices, part of the charge back was due to be billed for boxes that were not used during the move. Clearly within my right as the signed estimate laid out.
  
  Yes due in park by the lack of response from the company I initiated a charge back process with AMEX under their card holder policy. Also point in the claim to the negligence, bait and switch business practices, deceptive customer practices, inability to provide accurate billing, clear options and disclosures. I will continue to pursue this with the relentless effort as I feel I represent many customers. I will continue to pursue the BBB claim, AMEX Claim and ******************* Protect Claim in the hopes that Good Greek understand that this is far from acceptable business practice. I will continue to provide my feedback on any review site that I come across as that future prospects to understand my experience and caution the lack of empathy, and the negligence in the packing and move process. Good Greek had an opportunity to right a wrong through their normal business practice of a damage claim, and to replace the items that had clear signs of significant damage outside of a normal move, they chose not to, despite a very fair ask. And thats their choice, as always I am always open for a conversation. They know how to get ahold of me, as they called anytime monies where due, and I fulfilled my end of the bargain and paid. All in good faith.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/30/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023 GG was hired to move my furniture and belongings for $16,000. They sent two men that couldnt speak any English and one that sort of spoke English. I had every box labeled and color coded. I especially labeled anything fragile. That was a waste of my time since they couldnt read English. Boxes were stacked on top of each other with some fragile items on the bottom. Needless to say there was breakage. They also broke several pieces of my furniture and there were horrible black marks all over my white furniture. I sent email to **** with photos. No reply I texted ****. No reply. I received a call from GG customer service asking how the move went. When I told her she said she was contacting **** and he would get back to me shortly. That was months ago. They got my money and that was that

  

  Business Response

  Date: 01/01/2024

  Good afternoon, 

   

  *************** contracted our company for a two day move, May 24th and 25th. *************** was provided a contract and attachments that informed client the procedures of our claims process. Page 4,6,7,8,9, provides client the steps that must be followed to file a formal claim with our organization. *************** is unfortunately outside of her window by 5 months and 7 days. I am more than happy to review ***************** claim but I cannot guarantee coverage. I have attached a claim form with instructions for *************** review. 

  Thank you. 

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 20939101
  
  I am rejecting this response because:

  I sent ***************************** a text on July 3 at 5:28 pm explaining what happened and including a picture of my broken desk.  Never heard from him.  I sent him another text on July 10 at 2:10 pm with another explanation and photos of broken items.   Never heard from him.    Two weeks later I received a call from **************** asking how my move was.  I explained to her that many items were broken and damaged and that I had sent ***************************** two texts and he never responded.   She assured me she would get in touch with him immediately and have him contact me right away.   Never heard from anyone again.

  The only reason this complaint was finally reviewed by Good Greek is because I let one of ****'s business contacts know of the situation and he wrote to Phil.  All of a sudden the BBB gets a response.

  Not once did anyone say I needed to fill anything out.  **** had done a previous move for me as well and I felt we had a relationship.   He could have easily responded to my first email and said to fill out a form.

  So I was not out of compliance.  And the reason for the lag between July and November is because of several unfortunate health issues that occurred after my move.  

  I don't want to waste my time filling out forms if nothing will be done because they believe I am out of compliance with their dates.   However, **** has the texts and photos and so do I.  I am happy to send the texts and photos to a manager.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/09/2024

  Good afternoon , 

  If *************** could provide documentation supporting her statement with date and time stamps, I will extend ******************* claim window and review the claim based off the coverage elected for her move. The information can be sent to ************************************* at her earliest convivence. 

   

  Thank you for your time and collaboration. 

  Customer Answer

  Date: 01/27/2024

  Hi - you can close the case.  They are sending me a check.   thank you very much for your assistance.  *********************