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Business Profile

Freight Traffic Services

Carrier 411 Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Traffic Services.

Complaints

Customer Complaints Summary

  • 115 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About 3 months ago I took a load from a broker. When my driver arrived to the pickup location he got loaded with the freight and the trailer went down to the ground. My driver felt like the driving conditions would be unsafe so we declined the load. The broker reported to carrier 411 that we were dealing in fraudalant activity . This has caused my business to miss out on alot of loads due to this false report. The company blocked my numebr and I cant contact anybody for help.

  • Initial Complaint

    Date:07/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Freight guard is fraudulent! It allows brokers to falsely report information about carriers to hurt their profits, reputation and business without investigating the situation. My company has received 2 fraudulent freight guard reports. Both are completely false and defamation of the company’s character and integrity. We have lost thousands of dollars in revenue because of these false allegations. Clearly Freight guard is illegal and has to be stopped!!

  • Initial Complaint

    Date:06/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are falsely reporting information to brokers claiming they got information from the FMCSA, who shows we have no violations, while carrier411 claims we have violations. This is costing us money as we cannot get the premium loads that our service history shows.

  • Initial Complaint

    Date:06/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Carrier 411 is posting wrong information about our business , according to their website we do not have authority for operating, we have called FMCSA to verify and they stated we have everything needed to operate. Since all freight brokers are using Carrier 411 website it really harm our business and 50% of brokers are not willing to work with us because of this wrong information posted, we are losing thousand of dollars, if not resolved shortly we are filling a law suite against them. We tried to contact them a year ago and they said that they gonna fix the information on their website and then they blocked our phone numbers! We really hope this will be fixed ASAP

  • Initial Complaint

    Date:05/30/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a trucking company. These people published a report that was one sided. They allow brokers to review a company and overnight destroy a company that has been in business for a long time. False claims were allowed without verification. They are one-sided because they have the brokers that pay for their service. Not only does this one sided rule ruin a business by losing all of it's dedicated customers but they seek to destroy you. My only wish is for them to remove the comment and at least investigate it before advertising a company that isn't even accredited by the BBB. FMCSA needs to get involved. How many brokers have actually cancelled a load or rebrokered it for less without any consequence? This company should be shout down. They enable libel and defamation. They ruin lives just to put money in their own pockets. There is never a story behind any situation and no verification. They should be shut down and forced to pay fines to trucking businesses regarding false and unverified claims. In terms of tracking, the broker had the wrong information written about my driver. He had the wrong phone number in order the reach him. The broker never once called me to verify this information.

  • Initial Complaint

    Date:05/16/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Carrier411 is displaying wrong information on their website about my trucking company. Carrier411 is showing that I’ve been in business 1 month and have no trucks on file, when the FMCSA is showing the opposite. With majority of brokers using carrier411, this is causing me and my company to lose money at a rapid pace. Please help me resolve this issue. I’ve called and carrier 411 has blocked my number.

  • Initial Complaint

    Date:05/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For 3 years i lost more than $200,000 thousand dollar of wrong info about my company brokers doesnt give me load when they check my mc becau 411 has saying my company is not active wich is fallse claim i really need help i call them they blocked me

  • Initial Complaint

    Date:05/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an independent owned trucking company. Carrier 411 seem to have uploaded erroneous information concerning my company's work authority. When called to dispute and rectify the issue they place the blame on the brokers saying its something they need to update on their end. They told me my information is correct in their system and they don't know why it's showing incorrect on the brokers end. It seems as if this is not true because when I relay this to brokers they have no idea what I'm talking about. Now Carrier 411 will not take calls from carriers I'm assuming because of the countless numbers of complaints. I feel like they are being intentional with this to destroy owner operators. This company is hurting a lot of trucking businesses and preventing us from making a living.

  • Initial Complaint

    Date:05/04/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has got to be stopped they are puttingout so much misinformation. This is really destroying business. I’m willing to do a law suit with others because this is inhumane for them to do this to businesses The misinformation that they have is even causing my insurance to be sky high.

  • Initial Complaint

    Date:05/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/2/2023 Carrier 411 continues to provide false information about my company and will not correct it.

Carrier 411 Services, Inc. is NOT a BBB Accredited Business.

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