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Business Profile

Major Appliance Services

Cone Appliance Repair, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Reviews

Customer Review Ratings

1.26

Average of 78 Customer Reviews

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Review Details

  • Melissa F

    Date: 07/09/2024

    Cone Appliance was contracted out to Samsung to fix my fridge, which wasn't even a year old. Cone Appliance finally came out to diagnose the problem, then came back weeks later to fix it. It was different technicians both times and the problem wasn't fixed after the second one came and replaced a part. The worst part is that Cone Appliance never replied to after I told them that it was still not fixed. They kept canceling the work tickets from Samsung, for months. Do not recommend for anything. Not reliable and do not stand by their work.




  • Nicholas H

    Date: 05/25/2024

    Awesome Appliance repair company. Our technician, ************** had our parts ordered and our range back up and running in a fast turn around time. I highly recommend using Cone Appliance.

  • Tyler J

    Date: 05/15/2024

    If I could leave a 0 star review I would. By far the worst customer service of a company Ive ever seen in my life. Will not answer phone calls or email. Ive scheduled two different appointments to have my fridge fixed, because they are the only rep that ******* will use in my area and no one showed up or even bothered to call me and give me an update. I took of work because my window of appointment was 9-1 and for no reason. Worst company Ive had to do business with by far.

  • Denise S

    Date: 05/08/2024

    SO Far Terrible ! Cancelled on the 5/6 Tech Called in sick NO ONE else available ! Told me would be rescheduled for 5/8 I received a call on 5/6 asking how service was WHAT ? no tech I asked her to check if I was schedule for 5/8 Husband stayed In ** Extra COST for flight and extending RENTAL car ! 5/8 NO call I have called and texted SEVERAL times today left msgs NO RESPONSE ! I'll Keep Trying till 5pm when they CLOSE the phone service COME ON ! I had to do a star

  • Holly P

    Date: 04/25/2024

    This is the company that ******* uses for their repairs. I've had 2 no show appointments this week and they wont answer their phone. The two no show appointments were Tues/Thurs both with a 4-hour window so Ive wasted 8 hours of my week waiting for them to show up. They do not have ****** reviews available. Avoid this company at all costs.

  • shannyn s

    Date: 04/23/2024

    no call no show and no one answers their calls at the office. absolute worst communication and service

  • Melvin D

    Date: 04/16/2024

    I bought a refrigerator from ****** and after only 3 weeks had problems with the water dispenser so I called the warranty line with ****** and they sent someone out from Cone Appliance Repair. He ordered a part supposedly and was supposed to return to put it in but he never showed back up and he closed the ticket and stated repairs were completed. We have sent dozens of emails and made over 20 calls to this place and we have never gotten a response. This company got paid I'm sure from ****** and never completed the work. Of course ****** warranty line prevents you from talking with a real person so I can't even tell them because their customer service is just as bad.

  • south bay l

    Date: 04/09/2024

    if i could choose NO STARS, i would!!!!!! this company should be ashamed of themselves. they are the worst company to ever exist. they as a bunch of trouble shooting questions, confirm your appointment and then do not call, show or respond to clients. this company should be out of business and I will be informing the better business beau of this so that they can shut them down.

  • Ryan G

    Date: 04/03/2024

    This company is absolutely trash no communication you will he waiting forever it's not even worth buying a warranty your gonna end up fixing it yourself or washing clothes by hand.. id give the 0 stars

  • steven m

    Date: 03/27/2024

    Was supposed to come today 3/27/2024. No show no response from phone calls emails etc. Samsung uses this company and they should drop them like a box of rocks. I've had my new fridge freezer 3 weeks and still no ice maker. Samsung keep giving me the run around and it's getting very old.

Cone Appliance Repair, LLC is NOT a BBB Accredited Business.

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