Business Profile

Medical Service Organization

Dental Care Alliance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Service Organization.

Complaints

This profile includes complaints for Dental Care Alliance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

136 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/12/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I feel this business has done a bait and switch twice. I have 2 dental insurances, and when I had a consultation after a dental exam, it was found that I had a broken crown and needed a crown replacement and a secondary suggested service was a deep cleaning with the finance manager I was guaranteed that I had full coverage for the crown and partial insurance coverage with a total charge of about $62 for the deep cleaning, between my two insurances. I agreed to the crown but did not agree to the deep cleaning. After the crown service was finished and I went to check out the girl at the desk tried to charge me hundreds of dollars. I made a big issue about that with her which the finance manager overheard, and she corrected the front desk person. I later received a bill for the same amount the front desk person tried to charge me. I called the practice by now irate, and left an angry voicemail, after which the bills stopped coming. After a time I was due to have my teeth cleaned, so I made an appointment. Halfway through the cleaning I came to realize it was a deep cleaning which the hygienist confirmed when I asked. I did not request a deep cleaning when I called for my appointment, but since the procedure was already in process, I thought $62 was ok to pay. I did pay that upon checkout. Now the bait and switch continues as I have now gotten a bill for $170.00 for the deep cleaning after being assured by finance manager that all would be covered except $62 already paid. I noticed some Insurance denials on the bill, and that made me even more angry based on the fact that I had been assured by finance of insurance coverage and my cost. Additionally I also felt cheated by the fact that when I called for a cleaning ( which my insurance covers 100%) and was given a deep cleaning instead and I felt like a fool for letting it go and being willing to pay for a service I did not intend. The deep cleaning was a suggested service that I did not agree to.
Initial Complaint
Date:01/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************** smacked my child in the head to "demonstrate pressure" right on top of where she CLEARLY had a BRUISE from a traumatic injury a couple weeks before. When my child CRIED AND WINCED from this - I said it's ok mom's here it's ok to my ADHD ANXIOUS child - and she screamed at me not to speak to my child because she had to give cues to her - THEN told me I was a silent observer and could not speak to my child. I said I need to reassure my child that *********** and she told me to be quiet. Then when I tried to advocate for my child being hurt - she went and told the front desk we can't attend the office to see the OTHER DOCTOR there. They are awful to children and parents.
Business Response
Date: 01/16/2024
See Attached
Initial Complaint
Date:01/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I trust this letter finds you well. I am writing to formally file a complaint against *********** Dental Center, located at **************************************************** Suite ***************************************. My name is ***********************, and my primary concern pertains to a scheduled dental appointment that occurred on February 16, 2023.On the specified date, I had arranged for a comprehensive oral evaluation and teeth cleaning at the *********** Dental Center. Upon arrival, I inquired at the reception about the acceptance of my insurance to ensure coverage for the entire appointment, having experienced issues with coverage in the past.The receptionist assured me that my new insurance was accepted. During the process, it was communicated to me that photos of my teeth were necessary for the evaluation and cleaning. Mindful of potential additional costs, I specifically asked if these photos were covered by my insurance.While they were verifying my insurance, the nurse proceeded to take the photos. Unfortunately, towards the end of the process, the secretary informed me that the photos were not covered by my insurance. At that point, I communicated to the dentist and nurse that I could not proceed due to financial constraints.Following discussions with the manager, I was reassured that there would be no issue, and I was advised to return when I had better insurance. However, to my surprise, on October 18, 2023, I received an invoice charging me for the oral evaluation and a complete series of radiographic images. The charges for the oral evaluation amounted to $38.76, and the radiographic images cost $74.46.Upon contacting the office, they adjusted the invoice to exclude the oral evaluation charges. However, when I explained the situation and requested the removal of the radiographic images charges, the office declined. I did not receive a teeth cleaning, the radiographic images were not used, and had I known they were not covered by insurance, I would not have initiated the procedures.Throughout this process, I consistently communicated my financial constraints and the necessity for procedures covered by my insurance. It is disheartening to face a situation where my financial concerns were not taken into consideration, and I believe this issue stems from a lack of clear communication and transparency on the part of *********** Dental Center.My purpose in filing this complaint is not solely to rectify the charges but to urge the Better Business Bureau to address this matter with *********** Dental Center. I request your intervention to ensure that the dental center improves its communication with patients and refrains from taking advantage of individuals in similar circumstances in the future.I appreciate your attention to this matter and anticipate a fair resolution. Sincerely,*********************** Image removed by sender. photo *********************** **** estate agent, LoKation **** Estate ************ ****************
Business Response
Date: 01/16/2024
Dental Care Alliance, LLC, a ******* based management company ("DCA"), has received the above referenced complaint filed with the Better Business Bureau ("BBB"). ***'s primary goal is patient satisfaction and excellent customer service. With regard to consumer complaints of this nature, we take each and every complaint seriously, ensuring that all complaints are thoroughly investigated and taking reasonable steps to resolve complaints consistent with DCA's practices.
This consumer is a valued patient *********** Dental Center in ***********, **, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). DCA is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name.
Nevertheless, we have referred the matter to the practices Management Team which investigated the allegations made. The Office Manager has made several attempts to contact the complainant directly to discuss all concerns and determine an amicable resolution. We encourage the complainant to contact the Office Manager at their earliest convenience.
Customer Answer
Date: 01/25/2024

Complaint: 21102017
I reached out to the dental office regarding the invoice issue, but they told me to contact another office, claiming they couldn't make adjustments. I left two voicemails at the provided number *************) but haven't heard back. I've also filed an additional complaint under *********** Dental Center. If there's involvement from a management company, I'd like them to step in, address the problem, and remove the charge from my invoice.

Sincerely,
***********************

Business Response
Date: 02/22/2024
***'s primary goal is patient satisfaction and excellent customer service. We take each and every complaint seriously, ensuring that all complaints are thoroughly investigated and taking reasonable steps to resolve complaints consistent with the practices policies and applicable laws and regulations. When discussing finances with a patient it is stated that any remaining balance after insurance has processed the claim is the patient's responsibility. This is an answer we must give to all patients. As the insured individual, it is recommended that patients look at their contract to review the rates and service eligibility prior to coming in for an appointment.

The Revenue Cycle Collections Supervisor contacted with the complainant directly to address all concerns. This matter has been resolved.
Customer Answer
Date: 02/24/2024

Complaint: 21102017

Dear Better Business Bureau,

I appreciate your attention to my previous complaint against *********** Dental Center and the response provided by the Dental Care Alliance (DCA). However, I find the DCA's response unsatisfactory and would like to outline the reasons for rejecting it.

Lack of Clear Communication:
The core of my complaint revolves around the lack of clear communication from *********** Dental Center regarding the coverage of services by my insurance. Despite my explicit inquiry at the reception about the acceptance of my insurance, I was assured that my new insurance was accepted. It was only after the completion of the procedures that I was informed the radiographic images were not covered. The DCA's response does not adequately address this breakdown in communication.

Financial Constraints Consideration:
Throughout the process, I consistently communicated my financial constraints and the necessity for procedures covered by my insurance. The DCA's response does not acknowledge the importance of considering a patient's financial situation, especially when the procedures were initiated based on misinformation provided by the dental center.

Adjustment of Charges:
While the dental center adjusted the invoice to exclude the oral evaluation charges, they refused to remove the charges for the radiographic images. Given that these images were not utilized, and their necessity was not clearly communicated, it is unjust to insist on their payment. The DCA's response lacks acknowledgment of this specific issue.

Patient Responsibility Clarification:
The DCA's response mentions that any remaining balance after insurance processing is the patient's responsibility, which is a standard answer provided to all patients. However, it does not address the fact that the financial responsibility was incurred due to the dental center's failure to communicate accurately regarding insurance coverage.

Recommendation for Contract Review:
The DCA suggests that as the insured individual, it is recommended that patients review their insurance contract prior to appointments. While this is a valid point, it does not absolve the dental center of the responsibility to provide accurate and transparent information about the coverage of specific procedures.

In rejecting the DCA's response, I seek a fair resolution that considers the breakdown in communication, the unnecessary financial burden placed on me, and the failure to adequately address these issues in the dental center's response. I urge the Better Business Bureau to continue its intervention to ensure a just outcome and encourage improved communication practices at *********** Dental Center.

Thank you for your understanding and assistance in resolving this matter.

Sincerely,

*********************;
Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
04-01-2021 is the date of occurrence.Regards to a first time dental visit at Dental ************** of ***************. I was asked to provide insurance information to schedule the appointment.Situation is that I became a member to a promotional serive offered by the Dental office ********. The service was paid for in full by ******** Dental Discount Plan on 04-01-2021. ****** dollars However, The dental office mistakingly charged the insurance company Ameritas for the date of service too.Well, the insurance was not an active valid service, I had it cancelled for a better email nsurance plan and it was terminated on date of 03-30-2021. Ameritas denied two services and authorized two for a check of payment to the dental office of ***** dollars.I did not know any about this until receiving a letter in the mail regarding an overpayment of ***** dollars. I have been given the runaround ***** since by the Dental Office. Every so often I would extend a call to the Dental office for attention to resolving the matter, then after a year I became sad at the situation and began to think this would fall into collections.I continued to seek any resolution with dental office and I decided after more than two and a half years to pay off the debt directly to Ameritas by money order. The resolution I am seeking is for the Dental office to return the overpayment of the ***** dollars.
Business Response
Date: 12/28/2023
This complainant is referring to the Dental ********************* in ***************, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name.
Nevertheless, we have referred the matter to the practices leadership team to thoroughly investigate the allegations made and take reasonable steps to resolve the complaint consistent with all policies and applicable laws and regulations. The Office Manager contacted the complainant directly to discuss all concerns and determine a successful solution. This matter has been resolved.
Customer Answer
Date: 01/04/2024

Complaint: 21003260

I am rejecting this response because:
I would like a confirmation directly with ****************** that a payment of $79.00 has been received in their office, before stating that the issue has been resolved.

Sincerely,

Raniec ****
Business Response
Date: 01/17/2024
The confirmation that the complainant is requesting would need to be requested directly through their insurance company. Dental ************** values its patients and will work with the complainant to the fullest extent possible to achieve an amicable resolution.
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dentures not seated. Provider overpaid $1801.00.Need refund. April 15th 2021. They will, haven't refunded yet.
Business Response
Date: 02/05/2024
This response was taken verbally by the BBB:
The refund was processed back to the original card charged.
Initial Complaint
Date:12/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a dental appointment in April ****. I was informed there was a $30 co-pay which I paid(I will upload receipt to complaint). A few months later I was informed by my dental insurance that I do not have a co-pay due being covered under the ****************************** Benefit Plan Basic Option and BCBS FEP Dental. Page 14 of the brochure states, You are not responsible for a $30 co-pay. If your provider collects the co-pay upfront, they are required to reimburse the co-pay in full once the claim has processed under BCBS FEP Dental. I have since reached out to the dental office on multiple occasions to speak with the billing department and no one has spoken with me or given me a call back.***Also, I provided a copy of my dental bill to my insurance provider and was also informed by my dental insurance that the dental office did not submit all of the dental claims from my visit to them as required but instead billed me directly for the charges. They stated the proper protocol is to submit all claims to the insurance company despite if the dental office thinks the insurance will cover the claim. My insurance provider stated they review all claims then determine if the claim will be approved or denied and if denied they will then bill the patient***
Business Response
Date: 12/28/2023
This complainant is referring to the Dental ********************* in ************, **, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name.
Nevertheless, we have referred the matter to the practices leadership team to thoroughly investigate the allegations made and take reasonable steps to resolve the complaint consistent with all policies and applicable laws and regulations. The Office Manager contacted the complainant directly to discuss all concerns and determine a successful solution.
Initial Complaint
Date:12/04/2023
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
27 July 2022: insurance did not pay the claim they submitted. I tried to address the matter and seemed to get nowhere.4 Jan 2023: was then end of my daughters treatment. They gave me a bill for $655.87 and said this is what the insurance did not pay. They told me if I resolve the issue they will do what is needed.- I reached out to my insurance (United Concordia). The insurance company said they did not pay the claim because the dental clinic changed providers and never provided the insurance company with the new providers information.-I went back and spoke to ******* who said she would take care of it and that its an easy fix.-Iv left messages throughout the year and no one has opted to get back with me.18 September 2023: spoke with ****** in the dental office and she was going to give the information to the staff who handle it -27 Nov 2023: I spoke to United Concordia and nothing has been submitted. While on hold, United Concordia Called Main Street Dental in ********** ** to address the issue. When they came back on the line with me they stated the person they spoke with would get back to them.-27 November 2023: I went to the dental office and the office manager said he has it for action.1 Dec 2023: No actions have been taken. I went to the dental clinic and they said they will get to it when they do. At this time I lashed out. Words were exchanged and I left.1 Dec 2023: shortly after I got home the Police called me and said Im not allowed back and if I go back that I will be arrested for trespassing by request of the dental clinic.-I told the police I will be back in there building every day until they do their job and I will risk being arrested and I will publicize the actions of this dental clinic.- I did tell the police the best way for me to go away is have them submit what is required from over a year ago. I paid them in good faith that they would resolve this matter and they failed for over a year. Im a retired Marine 28yrs.
Customer Answer
Date: 12/22/2023
Received your message about the Dental company not getting back to you. At this point they have not reached out to me or my insurance company. United Concordia has tried on numerous occasions and did speak with the office once. At said time 1 Dec ********************************************************************************************************************** the credit I had to pay the dental company erroneously.

I'm currently on the phone with United Concordia again and they still have nothing from the Dental Company (****************************************************************. Phone number **************.

R/S

*****************************
Business Response
Date: 12/28/2023
With regard to consumer complaints of this nature, the health and safety of all individuals who enter our practice is our top priority. We take each and every complaint seriously, ensuring that all complaints are thoroughly investigated and taking reasonable steps to resolve complaints consistent with Dental Care Alliance and Main Street Childrens Dentistry and Orthodontics policies and applicable laws and regulations. Despite our commitment to resolving consumer complaints, as a dental practice, we must also adhere to protecting the privacy,confidentiality and security of health information. Given the requirements of HIPAA and other privacy laws and regulations, DCA and Main Street Childrens Dentistry cannot adequately respond in this forum to the Better Business Bureau complaint to rebut the allegations above. In order to do so, we would need to provide the Better Business Bureau with detailed information about complainant's dental health and the facts and circumstances in this particular case. The Better Business Bureau has not provided a HIPAA-compliant authorization form signed by the complainant that fulfills HIPAA privacy requirements. Nevertheless, we have referred the matter to the practices Senior Leadership Team which will investigate the allegations made. The Regional Manager will contact the complainant directly to discuss the complaint and work with the complainant to the fullest extent possible to achieve an amicable resolution.
Customer Answer
Date: 12/31/2023

Complaint: 20943162

I am rejecting this response because: I've attached the ***** form, which is not needed because this is about the dental company owing me money! It's so simple it's stupid on what they need to do but wont because the office manager is useless and has been refusing to resolve this matter because of his pride being hurt! This is how simple it is: My daughter had a new doctor assigned to her treatment 3/4th of the way through. The documents I first sent showed that the insurance did not pay the claim. United Concordia (my dental insurance) said all the dental clinic has to do is provide the new doctors credentials so I can get paid back the money the Dental Clinic failed to comply with (over a year ago). I've reached out to Dental Care Alliance through email and phone call with NO response. There statement about caring is bogus! Nothing but complete un-professionalism. Just submit the documents your required to have done over 1 year ago to my issuance who has also been trying to obtain the information. Last time United Concordia spoke with the Office Manager he was **** and non compliant.

Sincerely,

*****************************
Initial Complaint
Date:11/13/2023
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After appealing an insurance decision, my insurance provider covered 50% of a claim that they had previously determined was my sole responsibility. Initially they said my responsibility was $3844.00, which I had already paid in full, and after the appeal they determined my responsibility was $1922.00. The sent a check for the other half $1922.00 to Provider ********** (******************************* with Dental ************** of ********** Dental Care Alliance refunded only $1326.00 and despite repeated contact with the provider, no explanation has been given regarding the adjustment that falls $596. I have gone line by line through the account ledger and my insurance EOBs and have confirmed that I have overpaid by $596. Attached are all EOBs, to include the original and the corrected EOB after the appeal. I've also broken them down below to account for all items on the ledger that were not reflected on the EOBs.EOB Member Responsibility:1/5/2022 $413 3/17/2022 $964 3/17/2022 $6832 7/21/2022 $1922 TOTAL $10131 Charges on ledger not captured on EOB:D4999E $400 D2999B $300 D4999E $400 D2999B $300 Zf0050 $241 Zf0050 $51.4 ZF0050 $241 ZF0050 $241 ZF0050 $241 ZF0050 $241 TOTAL $2656.4 GRAND TOTAL MEMBER RESPONSIBILITY: $12787.40 Patient Payments:1/5/2022 $413 2/22/2022 $5246.70 3/17/2022 $5246.70 7/21/2022 (Care Credit) $4212.00 TOTAL PAYMENT $15118.4 Refunds:7/17/2023 refunded to patient: $409.00 8/24/2023 refunded to Care Credit: $1326.00 TOTAL REFUND: $1735.00 TOTAL PAYMENT AFTER REFUND: $13383.4 Total responsibility of $12787.4 minus total payment of $13383.4 equals: -$596.00 which indicates an overpayment by me as the patient
Business Response
Date: 12/11/2023
Dental Care Alliance, LLC, a ******* based management company, has received the above referenced complaint filed with the Better Business Bureau ("BBB") for the Dental ************** of *************** in ******** **. Dental Care Alliance is not a dental practice and we respectfully request this be listed under the appropriate business.
Nevertheless, the matter was referred to the practices Leadership Team to investigate the allegations and make reasonable steps to resolve complaints. The manager contacted the complainant directly to discuss all concerns in detail and determine a successful resolution. Dental ************** values its patients and worked with the complainant to the fullest extent possible. Thank you.
Customer Answer
Date: 12/12/2023

Complaint: 20853268

I am rejecting this response because: The manager has not worked to resolve the issue with me, nor has she made any attempts to contact me. Each time I've called Dental ************** regarding the issue, I've been told that there's nothing that the manager can do and they have denied me the chance to speak with her. Each time I've been asked for an explanation of the $596 discrepancy, they have failed to provide an answer and have instead stated that the amount was determined by Dental Care Alliance and that they don't have an explanation for the discrepancy.

Sincerely,

*****************************
Initial Complaint
Date:10/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1st visit was 3/28/23 for complete dentures. The total cost for dentures $2029.00. I paid $750.00 the same day with my Humana flex card. Also, Humana Ins. benefit promised $1000.00. After Humana's payment which was pending, my patient balance was $279.00, which I paid in full with cash, over the next visits. I had three more visits for denture adjustments. Dentures never fitted properly. I had lots of pain when trying to chew food and would often bite my tongue. I had sore spots on my gums. The dentist said there was nothing else he could do after trying to fix the problem 3 times. He suggested I get a refund and I agreed! This had been a tiring and painful ordeal. The refund was okayed on my last visit on 8/10/23. I had paid a total of $1,029.00. Lab fees were $229.00. Balance owed to me is $800.00 to be refunded as follows. $521.00 was to be put back on my ********* card and a $279.00 check was due back to me! The office manager said I would receive my check in two weeks. That never happened! I spoke with the office several times about the refund! They gave me the run around for almost two months. Finally, on 10/6/23 they gave the number to call their corporate office, because they said there was nothing else, they could do. I thought it strange that they could take my payments at this office, but they couldn't give me a refund at this office! I called their corporate office the same day and they said the "ledger" figures were incorrect. I knew that wasn't true because the office manager had explained everything to me concerning the refund, before I left the office. It took them almost two months to come up with that! By the way Humana did mail them $1,000.00 which Advanced Dental should have returned to Humana because they received it after I had been okayed for a refund! That's another story! I called **************** later that day and spoke with customer service. I don't remember the lady's name that I spoke with, but she said she would take care of it, and have Advance Dental to mail my refund within **** days. That never happened! I called the office here again and they said they had put the refund back on my card. I checked to see if they had, but they hadn't. I called their corporate office again and was told they would put my refund check in the mail on last Thursday which was 10/19/23. Today is 10/25/23! I still haven't received my refund, neither have they returned what they owe to my *********! card. There is definitely something wrong going on here! I am a very patient and understanding person, however, enough is enough! I will never, ever deal with Advanced Dental Care again!!!
Business Response
Date: 11/16/2023
This complaint pertains to the Advanced Dental Care of Bradenton Office in Bradenton, **, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). DCA is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business.

Given the requirements of HIPAA and other privacy laws and regulations, Advanced Dental Care cannot fully respond to the complaint through the Better Business Bureau forum. The Better Business Bureau would need to provide a HIPAA-compliant authorization form signed by the complainant that fulfills HIPAA privacy requirements to disclose detailed information about complainant's dental health or the facts and circumstances in this particular case.
Nevertheless, we take each and every complaint seriously,ensuring that all complaints are thoroughly investigated and taking reasonable steps to resolve complaints. We have referred the matter to the practices Leadership Team which investigated the allegations made. The Office Manager has been in contact the complainant directly to address all concerns and provided next steps towards a successful resolution.
Customer Answer
Date: 11/17/2023

Complaint: 20781154

I am rejecting this response because: this business has said several times that they would send my refund in 10 to 14 days. It has been two months now and I still haven't received my refund.

Sincerely,

***************************
Initial Complaint
Date:10/19/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
See Attachments/PDF Files
Business Response
Date: 11/02/2023
This consumer is a valued patient at Dental ************** of ********* office in *********, **, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). DCA is not a dental practice and we respectfully request this complaint be removed and transferred to the appropriate business. Nevertheless, we have referred the matter to the practices Leadership Team to investigate the allegations made in the complaint. On 10/25/2023, the Office Manager contacted the patient directly to address all concerns and determine a successful solution.It is always our intent to exceed our patients expectations in every way and the matter was resolved.
Customer Answer
Date: 11/08/2023

Complaint: 20743635

I am rejecting this response because: Dental One Assoicates of ********* did not agree to use the funds that they removed from my credit account and use them to pay for the entire costs associated with my phase 2 treatment at no additional cost to me.

Sincerely,

*********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Dental Care Alliance, LLC is NOT a BBB Accredited Business.