Complaints

This profile includes complaints for Dental Care Alliance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dental Care Alliance, LLC

  6240 Lake Osprey Dr Lakewood Ranch, FL 34240-8421

• 

  Long Wharf Dental Group

  1 Long Wharf Dr Ste 221 New Haven, CT 06511

• 

  Premier Dental of Connecticut in Farmington Valley

  1245 Farmington Ave West Hartford, CT 06107

• 

  Premier Dental Associates - Manhattan

  150 Broadway Rm 1310 New York, NY 10038

• 

  Family Dental Group - Jefferson Valley

  2985 Navajo Street Yorktown Heights, NY 10598

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was first seen on 03/06/23 and given a Good Faith ******** of $2600. (Total of my portion, which was $1359.50 and my insurance company's portion was estimated to be the difference between $2600 and $1359.50). This was to create and replace a bridge. I paid $1359.50. on 04/04/23 and my insurance company (Delta Dental) paid $2000. a total of $3359.50. Made Ya Smile is requesting an additional $2013.50 from me. I am scheduled for an appointment on 6/7/23 for Made Ya Smile staff to deliver the bridge. The bridge that was originally created did not fit on 05/01/23 so it is in the process of being re-made. When leaving the office that day, the receptionist informed me that I owed them money in a loud voice so that another gentleman in the lobby could hear the details, which is totally against HIPPA rules and embarrassing given I thought I was completely current. I have since received a bill for $1023.50 due upon receipt.

  Business Response

  Date: 05/21/2025

  This matter was resolved on 06/07/2023. 

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was taking my children to a Dentist Main St., Dental and my ex-husband signed a contract with them for braces. I paid them monthly and they also charge my insurance company so my insurance company paid them over $6000 and I paid them out of pocket over $6000 now Im getting bills in the mail For over $5000 but the problem is they are coming in my childs name she is 16 years old and they are destroying her credit. They have sent her to this collection agency or whatever this company claims to be because its impossible to get a hold of anybody. all of their phone numbers are disconnected or do not work . The amount is not correct, but not only that they need to get this out of my childs name I have called them numerous times and they refused to do anything now theyve sent my daughter to collections so Main Street dental and dental care alliance both theyre horrible companies the dentist there were the worst my kids hated going there they were rude they were unprofessional they didnt do a good job , i had to take them to another dental provider and have a lot of the work redone. Besides that though I could care less you want to charge me additional money will deal with that in court but you need to get this out of my childs name. I am filing a complaint, a consumer complaint with my attorney general. I am going to *** them or something like this is ridiculous. Shes 16 years old .

  Business Response

  Date: 05/23/2023

  Dental Care Alliance, LLC, a ******* based management company ("DCA"), has received the above referenced complaint filed with the Better Business Bureau ("BBB"). DCA's primary goal is patient satisfaction and excellent customer service. With regard to consumer complaints of this nature, we take each and every complaint seriously, ensuring that all complaints are thoroughly investigated and taking reasonable steps to resolve complaints consistent with DCA's practices. Please submit the following information needed to investigate the consumers concerns: Patient name, Office location, corrected phone number, and signed HIPAA-compliant authorization form.

  Despite our commitment to resolving consumer complaints, as a management company, DCA must also adhere to protecting the privacy, confidentiality, and security of health information.As a "covered entity," DCA is governed by privacy regulations including the **************** Portability and Accountability Act ("HIPAA"). Given the requirements of HIPAA and other privacy laws and regulations, DCA cannot fully respond to the complaint through the Better Business Bureau forum, as in order to do so, DCA would need to provide the Better Business Bureau with detailed information about private health information and the facts and circumstances of a particular case. As such, DCA requests that the Better Business Bureau provide DCA with an executed HIPAA-compliant authorization form that fulfills HIPAA privacy requirements.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The balance for our son ***************************** was paid off in full as of 2/15/23 in the amount of $1,125.00. However the automated monthly charges were never discontinued and we continued to have monthly ****************** deducted from our checking acct. The 1st monthly payment was for $187.50 on 2/16/23. Then again the following month on 3/30/23 for two charges; $187.50 and $20.00. We initially signed a contract for monthly deductions from our checking account through our banking institution of ***** Fargo. However, they have refunded a total amount of $395 to our Care Credit card. This money was directly debited from our checking and care credit was NEVER used for the payment plan. They are refusing to return the money back to our checking. They have had over 2 months to correct this matter but instead have chosen to not return my constant attempts of communications with the main dental ****** of **** street Orthodontics billing manager in *********** ** and their financial institution of Dental Care Alliance corporate ******. After 2 months they're now saying they have to return the money to Care Credit per an agreement we signed which is false. We expect immediate reimbursement in our checking account and for the refund to be removed from our Care Credit.

  Business Response

  Date: 06/15/2023

  The Main Street Childrens Dentistry and Orthodontics of *********** office is an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business. Nevertheless, we have referred the matter to our Management Team which investigated the allegations. The Office Manager contacted the complainant directly to address all concerns, and was able to reach a mutually agreed upon and successful resolution. The matter has been resolved.

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20067103
  
  I am rejecting this response because: 
  I am rejecting this response because:
  Dental Care Alliance is in fact the institution that withdrawals monthly payments. And is shown on our transaction history. The local billing agent at MainStreet escalated our issue to Dental Care Alliance for correction. I was briefly in correspondence with two employees within Dental Care Alliance that are in the billing/refund department that promised they would figure it out and process my refund. From that point then were not any further correspondence. They did not initiate any follow up or return phone calls. I emailed and called several times. This complaint will not be removed. My Care Credit account shows the refunded amount given to them by mistake was taken back. I received a call yesterday from billing. ******** with Main street said that we should be receiving a paper check in the mail and that yet to proven true. 
  
  ***************************
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As many dentists I have worked with before have done Dental Care Alliance had me sign off on how much each visit would cost out of pocket and I would pay that day. Twice they sent me a follow up bill threatening to send the amount to collections with no information about what the bill was for or why I was being charged an additional amount.The first time this happened I had to call three times to get any info and they claimed this was the fourth letter sent and so I paid. When it happened again, I questioned the truth of this. On the second bill, I again received no additional information and they sent the bill to collections (which appears to be a collections run internally at dental care associates) without any additional communication.

  Business Response

  Date: 05/24/2023

  The Revenue Cycle Collections Supervisor contacted the patient directly to provide further explanation with supporting insurance documentation to address all concerns in detail. It is always our intent to exceed our patients expectations in every way and look forward to our continued relationship with this patient. Thank you. 

  Customer Answer

  Date: 06/03/2023

   
  Complaint: 20062349
  
  I am rejecting this response because: it does not address the practice of sending patient's to collections without sending them the information about what the bill is for. And from reading other complaints this seems to be a wide ranging issue across practices nationally.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/15/2023

  This matter was resolved as the Revenue Cycle Collections Supervisor contacted the patient directly to provide further explanation with supporting insurance documentation to address all concerns in detail. Collection fees were reversed as a courtesy.
  When discussing finances with a patient it is stated that it is an estimate and not guarantee of payment.Any remaining balance after the insurance receives a claim for review and processing of payment is complete is the patients responsibility. This policy is acknowledged and signed by all patients on the offices financial policy paperwork as well as all treatment plan estimates. Every effort is made to contact patients regarding any outstanding balances. Several detailed billing statements, collection notices, and final notices being sent over a period of several months. Patients should also receive an explanation of benefits (EOB) directly from their insurance company after a claim has processed. 

• Initial Complaint

  Date:05/10/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter began orthodontic treatment in June 2020. We paid upfront in full for the upper and lower braces, regularly scheduled office visits for tightening, bands and maintenance with the orthodontist and the retainer upon removal of the braces. We were provided a treatment plan which indicated the recommended treatment plan, which they refer to as a contract which outlines the costs but did not provide specifically state any length of time that was anticipated for this treatment. It did indicate that we would be required to attend all appointments and be compliant with the treatment process and that patients and parents should not cancel any appointments and that we would be assessed a fee for missed or canceled appointments. We are now 3 years into treatment and this group is insisting that in order to continue treatment we must pay a co-pay of $160 for each visit stating we are outside of the terms of the contract due to extensive treatment. Other than an outside referral for extractions to make room for shifting around some teeth with which we complied and routine dental cleanings, there has been no other treatment other than the sporadic orthodontic treatment. We have had 4 doctors as they keep leaving. They have repeatedly (more than 10) cancelled numerous appointments because of the changing doctors and rather than regular appointments every 4-6 weeks as recommended, there have been many times they were 3 or months apart. Main Street has seriously delayed the treatment process which violates their own contract. We have followed the treatment plan and attended all scheduled appointments, sought the referrals that were recommended by the providers and done everything that was requested of us. There has been NO extensive care. Now they are threatening to either remove the braces before care is completed or force us to pay additional money to complete the treatment. I have requested a copy of this contract from them but to no avail.

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had dentures made over 1 year ago at stoney-creek dental solutions at ******************************************************************** and still cant use them... my wife got her dentures around the same time, they keep losing teeth, but a least she can wear them. Had an appointment for a cleaning but had a previous appointment with my family doctor and could not cancel that appointment. I have been having some tooth pain but was going to wait till my cleaning. They were rude on the phone and was over talking when I was trying to voice my concerns. Well they said I have to wait till November for an appointment.The dentist that did the work is no longer there and I believe they are trying to get me to go to another dentist so they don't have to redo my dentures. I paid all this money for a crown and have pain and may lose this tooth also.stoney-creek ******************************************************************** Call our office at **************.

  Business Response

  Date: 05/05/2023

  This BBB complaint #******** is a duplicate with complaint# ********.

  The consumer is a patient of Dental Solutions of ******************* in ***************., an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business and merged with complaint # ********.

  The Better Business Bureau has not provided *** or Dental Solutions of Stoney Creek with a HIPAA-compliant authorization form signed by the complainant. Given the requirements of HIPAA and other privacy laws and regulations, the practice cannot fully respond to the complaint through the Better Business Bureau forum, as in order to do so, the practice would need to provide the Better Business Bureau with detailed information about private health information and the facts and circumstances of a particular case. As such, we request that the Better Business bureau provide an executed HIPAA-compliant authorization form signed by the complainant that fulfills HIPAA privacy requirements. 

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************, DDS, who practices under the business name of Towncare Dental (at this time) and accepted my ins coverage. Code D0150 and D0210. I came in for an initial exam and cleaning on Jan 11. In the lobby, the waiting room chairs upholstery was rotting and bits of it were scattered all over the floor from people sitting and rubbing it off.Disgusting.The music was so loud that one could hardly hear their own thoughts. In the examination room I was greeted be the **ray tech who took pics of my entire mouth.Then sat and waited for **************, 10 minutes or more.She came in with an entourage.The music was so loud I couldnt understand what she was saying.She looked in my mouth for 2 minutes.She didnt probe and measure each tooth.She said I needed a periodontal exam before she could authorize anything further. The exam was less than 10 minutes.Her diagnosis:Full mouth debridement and 4 quad gingival irrigation.They made an appointment for a periodontal exam with DrL.*********************** at Dental Specialty Center of ************* assuring me that it was covered by my ins. The receptionist took my ins card and ID and told me my visit was covered. I had a thorough exam with the Dr. *** her assistant ***************************. They were NOT in agreement with DrBeyras diagnosis and rec PMT code **** with code **** or **** Lower Left Scaling and Root Planing. NOT A FULL MOUTH DEBRIDEMENT! Apparently these two ******s do NOT communicate with each other. I called Dr.****** ****** and asked her to send me a treatment plan with quote that includes ************ assessment and ******** ****** manager from Towncare Dental, **************** sent me the same exact assessment as before only more costly??!? I rec a bill from TowncareDental in ********* for $119.20.My question is: what does that have to do with all of them telling me that my exams were covered? Did they lie? Why do I have to be responsible for these ******s not being able to communicate with each other? I've attached a full-story .png

  Business Response

  Date: 04/27/2023

  With regard to consumer complaints of this nature, we take each and every complaint seriously, ensuring that all complaints are thoroughly investigated and taking reasonable steps to resolve complaints consistent with DCA's practices. While both ******** Dental of ************** and the Dental Specialty Center of ************** are affiliated practices of Dental Care Alliance,a dental support organization (DSO), these practices operate independently. Nevertheless,leadership teams from both practices contacted the patient directly to address all concerns and determine a successful solution. The matter has been resolved and we look forward to our continued relationship with this patient.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had some dental work done from made ya smile ********* on ******* Texas so I guess I payed about 4 to 5 thousand dollars on some dental work so after all of my dental work was done weeks later I was told from the office manager name ****** *.from made ya smile that the company owe me ******* dollars that it will take a very long time like weeks and weeks to get my refund. t's actually been about 3 months still no refund back. I called several times to talk to the Shavan the office manager but she would never come to the phone are return any of my calls. I was told she was not there each time I called . probably called about 7 times concerning my refund after weeks came and gone. I was told by the staff when I called that it was in process.Never a call back from ****** . Dental work started in Feb 2022 end in Dec 2022. No refund back at all no call back nothing. I just want my refund back please. I would never go back to any of the made ya smile dentist offices are refer anyone to them . It seem like they are trying to take my money. That's call stealing! From ****** , *****

  Business Response

  Date: 05/20/2025

  This matter was resolved directly with the complainant on 4/25/23

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged for the service on 03-02-23 in the amount of $ ***** I was overcharged on 03-09-23 for the amount in the amount of $96.00 I need my refund of $190.00 in total to my credit card.Thanks!

  Business Response

  Date: 04/06/2023

  The consumer is a valued patient at Towncare Dental of ************** in *******, **, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. 

  Nevertheless, we have referred the matter to the Management Team at Towncare Dental of ******* ***************** Manager spoke with the patient on 3/31/23 to address all concerns and determine successful solution. The matter has been resolved and the Office Manager made attempts to follow up with the patient on 4/3/23 and 4/4/23 but was not able to reach the patient by phone. 

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19888348
  
  I am rejecting this response because: I did not receive my refund yet. The manager on 03/31/23 called me to let me know the charges were correct, on April 03 she left me a message in the afternoon, that I will received the refund in two and a half weeks. I wrote a message to her to refund my money to my credit card and not answer from them.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/18/2023

  The matter has been resolved as a refund has been processed. 

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19888348
  
  I am rejecting this response because: I am still waiting for my refund, no check received until today 04/19/23
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/19/2023

  No further response will be provided as the patient confirmed receiving the refund on 4/19/23 in their rebuttal to the BBB. If there are any questions, the patient is encouraged to give the Office Manager a call at Towncare Dental of ******* Square. Thank you.

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19888348
  
  I am rejecting this response because: I did not receive the refund and today is 4/19/23
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service and money which was supposed to be collected from the Dental Insurance plan. They had given me the amount that I owed after they had contacted Florida Blue Dental. They sent a final bill for for which Was supposed to be collected from Florida Blue. After Service they said I owed $60.00 after receiving the the bulk amount from FL Blue. The sixty dollars was paid at the time of service. Two months later they sent an invoice for an additional $25.00. After speaking with FL Blue they said they never received anything further from Towncare dental. They were asked to submit this charge to FL Blue. The next novice I received was an invoice for $50.00 A 100% increase with no explanation. The account was then turned over for collections. As of Feb 13 2023 it went to $62.50 and as of todays date the amount owed is a $100.00. After speaking with Florida Blue no one has ever contacted them about the $25.00 charge.

  Business Response

  Date: 03/16/2023

  The consumer is a valued patient at Towncare Dental Associates of Cape Coral office in Cape Coral, FL, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). DCA is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. Nevertheless, we have referred the matter to the Management Team at Towncare Dental Associates of Cape Coral. The Office Manager made attempts to contact the patient by phone but was not able to connect with them directly. Messages were left requesting a call back to address all concerns and to obtain the specific information necessary for a successful resolution. We encourage the patient to give the Office Manager a call as soon as possible to resolve the matter. Thank you.