We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Coin Dealers

Gainesville Coins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 274 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/22/23 I placed an order for two 1-ounce ******** gold maple leaf coins. I received email confirmation that day, the order number is ******, the amount of the order was $4,123.96 and I requested that Gainesville Coins hold my order for pickup at the Gainesville Coins showroom in ****, ******* (see attachment). I sent a wire transfer for this amount to Gainesville Coins, who sent me an email confirmation of receipt on 10/26/23 (see attachment). There was no information on either email regarding delivery time (see attachments). On 10/31/23 I went to Gainesville Coins showroom in **** ******* and inquired about my order. I was told by the man behind the counter that my order would take 3-5 weeks and that I would receive an email when my order was ready for pickup. I called and emailed Gainesville Coins on 12/5/23 with no response. I called and emailed again on 12/15/23 and received an email response signed "****" restating that when my order was ready to ship I would be notified (see attachment). I called Gainesville Coins on 12/27/23 and was told orders were taking about 7 weeks to fulfill. I informed the person that it had been 9 weeks since my wire had been received. I was told there was nothing this person could do other than alert the staff of my inquiry. I would like my order fulfilled right away or a full refund.

    Customer Answer

    Date: 01/12/2024

     
    Better Business Bureau:

    Hello I received an email from Gainesville Coins on 12/27/23 stating that my order was ready for pick up.  I received my order from them on 12/28/23 at their showroom.  The matter is now resolved.  

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/13/2023 I ordered 60 2023 1 oz American Gold Eagle Coin $50 BU from Gainesville Coins by order number ******, and paid in full by wire transfer. Gainesville confirmed my order and confirmed receipt of the wire transfer of $122,530.96. The confirmation from them also included the following statement, which I understood, and expected at the time of my order."Due to unprecedented demand along with the fluid situation as it relates to COVID-19, all orders may have further extended delays which are past our normal processing time and any already stated product delay dates."I contacted **** (Gainesville Coins) by telephone on or about November 26, asking for expected delivery date. He confirmed my order and insisted normal delivery was 3 to 5 weeks (surprise to me) and they were on track and would would email me the expected ship date. They did NOT do so.Next, on December 19, 2023, I sent **** an email reminding him his promised 5 week delivery time had expired.I received the following response from **** on December 20, 2023:*****, Please allow me to explain how this order will progress. Your order will be shipping after the first of the year. Due to the value of your order it will ship in 3 different shipments which I will upgrade to *** Ground at no cost to you. With each shipment we will need confirmation of delivery from you to release the next shipment. Our insurance limits the value in transit to any one location for security of said shipment. Once the first shipment has shipped you will receive an email with the tracking details.In summary, January 2, 2023 is MORE than 7 weeks since this order and full payment was confirmed by Gainesville Coins, and now they are "promising" 3 PARTIAL SHIPMENTS starting sometime after eight weeks spaced out by requiring receipt confirmation from me for each shipment before the subsequent package is shipped. This is beginning to look like a case of wire fraud to me.

    Business Response

    Date: 01/04/2024

    This order was fully shipped and received by the customer

    Customer Answer

    Date: 01/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Too bad I had to suggest I might make a legal complaint to force him to deliver.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite my check clearing 5 weeks ago for an online order, my purchase has not even shipped yet. I have called representatives and emailed **** in shipping multiple times only to receive generic excuses.

    Business Response

    Date: 01/04/2024

    We have cancelled this order and refunded the customer

    Customer Answer

    Date: 01/11/2024

     
    Complaint: 21046318

    I am rejecting this response because: I have not yet received my refund as of 1/11/2024, though upon speaking to this business by phone on 1/4/2024 I was told I would receive a refund check in the mail within a couple of days.

    Sincerely,

    *********************************

    Customer Answer

    Date: 01/17/2024

     
    Better Business Bureau:

    I received a refund check today from this business. Please now **** file as resolved. Thank you.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased silver from Gainesville Coins on 11/7/23, order #******. My check cleared my bank on 11/17/23. I called several times and there was no answer. I did get through twice. Once to confirm my check was received and once later to inquire about my order. I was told it was being processed. It is now five weeks since my check cleared and I still have not recieved the product.

    Business Response

    Date: 01/04/2024

    The Mints that produce the products this customer ordered where shut down for 2+ weeks due to the Holidays we did not expect that and so we are delayed awaiting our shipments.

    Customer Answer

    Date: 01/12/2024

     
    Complaint: 21046140

    I am rejecting this response because: I cannot confirm or deny that this response is true but I called a few times and either got no answer or when someone did pick up I was never made aware of this issue. It is now eight weeks since my check cleared, and you have my money and I still do not have the product I ordered or a confirmed shipping date. When will I receive the product I ordered?

    Sincerely,

    *****************************

    Business Response

    Date: 01/19/2024

    We apologize this has taken so long since the customer is very unhappy with this delay we have cancelled the order and refunded the funds.

  • Initial Complaint

    Date:12/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3 orders were made on October 4-5th 2023. my checks were cashed 10 days later with no update, I sent an email in November with no response, and still no update on the website. I called and did get a person who assured me the product was being shipped within 10 days on Dec 6th, 2023. my product has not been shipped or even updated information, all further calls have gone to voicemail. how long can they keep my money and product promised?

    Business Response

    Date: 01/03/2024

    All Orders have been shipped

    Customer Answer

    Date: 01/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****************

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My check was received on 10/24/2023 by Gainesville Coins for the order placed on 10/18/2023. Check clearing takes an additional 10-days according to their policy. The two identical products were not pre-orders and were showing in stock. As of today, my orders page shows this order as "Not yet shipped."I have called four times (with long hold periods) beginning about a month ago and I cannot get an answer on the expected shipment date of the products. Last call (today) was transferred to the shipping manager, **** and I got his voicemail.

    Business Response

    Date: 01/04/2024

    Some of our incoming shipments have been delayed due to the Holidays we are working hard to get all orders out.

    Customer Answer

    Date: 01/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The products are indicated as "Shipped" and I anticipate receiving them.

    Sincerely,
    *****************************

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 4, I ordered two (2) ******** Maple 1 oz. Gold Coins from Gainesville. I paid by check. The check has cleared. We have not received the product after at least 4 emails and 2 telephone calls. I also sent a letter to the president requesting shipment of the order, but no response. We have ordered five other times from the company. We live in ****, ******* so this is a local business and we drop off our checks and pick up our orders. We had to wait for the other orders to come in, but nowhere near this long. I fear with all the negative reviews, the business will go into bankruptcy and we will suffer a huge loss. A related company did. If they cannot fulfill the order, we would like a refund.********************************** ****************************************************************************** ************

    Customer Answer

    Date: 01/04/2024

     
    Better Business Bureau:

    We were alerted by the company that our order came in and we picked it up last week. Our complaint should be closed. Company personnel were personable and apologetic. On the date of our pickup, four other customers were present to also pick up their orders.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 7th, 2023 Gainesville Coins received and deposited my check for an order of coins I have not received, It has been six weeks since Gainesville Coins cashed my check and I have not received any detailed information regarding my order. I have reached out on four occasions by email: twice on November 29th, once on December 7th and once on December 13th. I did receive a response on December 13th but the content was vague and unclear as to when I should expect my order. I felt It was a response to buy time. I followed all of the steps Gainesville Coins asked of its customers to secure a purchase and be received in a timely manner. I feel that I have been deceived by Gainesville Coins marketing and customer service and I find it suspicious that a product that was advertised by Gainesville Coins is taking an unusual amount of time to be delivered while customer service is unavailable and unresponsive.

    Business Response

    Date: 01/04/2024

    Shipped and signed for by the customer weeks ago

    Customer Answer

    Date: 01/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order via the internet and sent a check. The check was received on 10/16/23. They said it would take 10 days to clear. They told me typical ship times was 3-4 weeks from date of order. It is now December 17th - I have contacted them several times and they are unable to give a ship date. I finally sent an email saying I order Oct 10th these coins for Christmas gifts and can they provide update. I received a reponse with no ship date just too busy. I want my coins!!order number 100-504554

    Customer Answer

    Date: 01/13/2024

    Good morning 

    I received my coins yesterday- everything is good. Thanks for your help. 
    bill corner

  • Initial Complaint

    Date:12/15/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/29/2023 bullion sale to Gainesville Coins $17,125 transaction yet unpaid as of 12/14/23.Said I would have my check in **** days yet 15 days has past.FINISH THE ***** SEND ME MY MONEY

    Business Response

    Date: 01/03/2024

    The time frame is **** business days the check was sent out in time and cashed.

Gainesville Coins, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.