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Business Profile

Coin Dealers

Gainesville Coins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 274 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vendor has not delivered the item/s that l purchased on October 2, 2023. I am seeking a settlement where they ship/deliver the item/s or provide a refund. My order number is: ******

    Business Response

    Date: 12/06/2023

    This order is in shipping and will be going out by end of the week

    Customer Answer

    Date: 12/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order ($1374.98) with Gaineville on October 11, 2023. I have ordered from them in the past, and I knew the would not ship for 4-6 weeks at times. I started inquiring about my order mid November. every time I called I was placed on hold after being on hold for over 30 mintues I was hung up on. I recalled the same problem. Called the next day talked to an employee wanting the status of my order I was told it'll ship the following week this was the middle of November. Order wasn't received. We called on first thing asking to speak with the owner on November 20, 2023 the employee stated he'll look into the issue & will have the owner/mananger call me back. No one called. I called back the end of the day was placed on hold for over 30 mintues again, it went to me leaving a message to return my call. They never returned my call. We've called Gainesville Coins to see where our order was at least 15 times since expecting the shipment within the next few days Nothing. Started calling early the morning of November 28, 2023 after hang **** leaving messages, hang *** again, at the end of the day an employee answered she again stated she see all the calls we've made! The employee gave the same response she & the others has given. Since we placed this order Gainesville Coins has taken our $1,374.98 hasn't sent us the product! The answers they're giving us when we call is it'll be shipped next week or our order is still being processed by the shipping department. After keep hearing the same answers. We informed the employee this answer isn't acceptable. The employee became rude, she started saying how she felt we were wrong for being ***et we felt they took our money & didn't receive or order! She started yelling us at this point! Gainesville Coins employee attituide turned hostile, unprofessial once we let her know the answers she was giving us didn't make since. As of today December 3, 2023 we still haven't received our order. We've demanded the fullfillment of our order & will not do any business with Gainesville Coins in the future.

    Business Response

    Date: 12/06/2023

    The order has been shipped

    Customer Answer

    Date: 12/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.  They didn't have 2 items on my order.  I received credit for the 2 missing items.  Order was delivered on December 9, 2023. 

    Thank you!

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct 5 ordered 30 one ounce silver rounds. Received confirmation and an order number on the 10th. Dec 1 placed a call with no call back. Emailed Gainesville later that day. I did get a response of , "working on filling the order " No ETA provided.

    Business Response

    Date: 12/06/2023

    This customers order has been shipped

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with Gainsville Coins (******) with check included that they received on 10/16/23, check cleared 3 days later. Now Dec. 2 still waiting for my purchase. Nov.10 sent an email inquiring about the order, Nov.13, **** responded, everything was okay, order was still processing. Nov.27 sent another inquiring email, no response.

    Business Response

    Date: 12/06/2023

    Order has been shipped

  • Initial Complaint

    Date:12/01/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 20 1 OZ Silver Rounds, and one 2023 1 OZ American Silver Eagle Roll of 20 Coins on 9/23/23. I was charged over $1000 dollars. I have not received the items as of 11/30/23. I called the company on 11/7/23 for an update and was told the items were not in stock but being shipped that week and I would receive tracking within a few days. That was my last contact with the company. I have sent four emails to the company since asking for an update and called five times, leaving a voice mail each time. No response. When you call you go to a que and sit there for 20 minutes each time until a voice message is requested. As of 11/30/23 (Approaching 11 weeks since my original order), I do not have my items, nor have I been contacted by the company at all with any updates or ETA's. I understand this industry has some delays but 11 weeks is not normal and the lack of feedback and follow up is now worrisome. I plan to contact my bank to report fraud if I'm not contacted within the next few business days and have either a tracking number or a full refund. Order #******

    Business Response

    Date: 12/06/2023

    This customers order has been shipped, the ship type had to be changed due to a problem with *** theft.

  • Initial Complaint

    Date:12/01/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on oct 16th. Sent check immediately check arrived to them on the 23rd ( according to there email) check has cleared. No other correspondence from them since. Still have not recieved my order and it will be December 1st tommorow. Ive called multiple times and been given the run around. Same lady answers. And all she says is she will pass the information along. Cant give you anything else. I have since checked there reviews and this *********** what they do. No idea if people are acctualy getting there orders ever.

    Business Response

    Date: 12/06/2023

    Customer called our office multiple times and was verbally abusive to my customer account rep. ** management made the decision to cancel this order and refund the customer in full.

  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning! I ordered 110 silver rounds from Gainesville Coins on October 3, 2023. I sent payment in full ($2,496.95) by wire within 24 hours and received a confirmation email from Gainesville Coins which I can forward if needed. I was under the impression that delivery by mail would be made in or about 3 weeks from date of purchase. It will be 2 months this weekend since I placed my order and I still have not received my coins. I have both emailed and called Gainesville Coins and while they have always responded they continue to stress that they cannot tell me when the coins will be shipped. Have I been scammed? Can you please help?Thank You,*********************** ************, **

    Business Response

    Date: 12/06/2023

    The customer should check their confirmation it is 3-5 weeks and we were delayed due to the Thanksgiving Holiday their order is still being worked on and should be going out shortly

    Customer Answer

    Date: 12/07/2023

     
    Complaint: 20937835

    I am rejecting this response because:   I still have no idea when I will receive my coins.  My main concern when I filed this complaint was not really that I had not received my coins but rather that both in their email responses to me as well as my phone conversations Gainesville Coins could not give me any answer as to when my coins would be shipped. To me it is obvious by their reply to my BBB complaint they have once again failed to give a timeline for delivery. The reply simply says "shortly." Given the fact that it has been more than 9 weeks since I placed my order I feel that Gainesville Coins should be able to give me an accurate timeline for shipping. Does "Shortly" mean I will get my coins before Christmas (my sincere hope)? Does it mean another 4 weeks? Another 6 weeks? There is no way to know.  I honestly do not want to make life difficult for anyone, I just want to know when I will get my coins, I don't think that is too much to ask at this point.

    Sincerely,

    ***********************

    Customer Answer

    Date: 01/03/2024

    Gainesville Coins has finally shipped my coins and I received them on January 2. Thanks very much for your help!

    *********************;

  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered coins 10/09/2023, never received. Contacted company 3 times. Made another 5 phone call attempts on 11/29/2023, only to be hung up on. Finally spoke with **** and was told my order has not shipped yet. Confirmation of order and check received attached. Most likely will be filing a SAR and an AML complaint with my bank.Thank you,*****

    Business Response

    Date: 12/06/2023

    This order was cancelled and refunded

    Customer Answer

    Date: 12/13/2023

     
    Complaint: 20933579

    Though one order was cancelled and refunded the other order is still outstanding.  We still have not received the coins that were ordered and paid for October 9, 2023 order #******.  Therefore I reject the response as there is still an open order that has not been rectified.

    Sincerely,

    *******************

    Business Response

    Date: 12/20/2023

    I dont know what this customer is talking about there was only 1 order and it has been refunded

    Customer Answer

    Date: 12/30/2023

     
    Better Business Bureau:

    I finally received the second order on 12/28/2023, only after another phone call was placed and talked to **** on 12/21/2023, the order was placed 10/09/2023.  Gainesville Coins cancelled one order when I emailed them asking for a delivery time.  I did receive a full refund.  It is too bad I did not receive the coins for the other order as the value increased approximately $520.00 since the order was placed.  

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 10, 2023 I ordered 100 one ounce silver rounds.I paid $2330.45 by check.The company will not send me the products I ordered. The response is "The shipping manager is not available.

    Business Response

    Date: 12/06/2023

    This order was cancelled and money was refunded

    Customer Answer

    Date: 12/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The company has mailed me a refund check which I have received and deposited.  Thank you to all of you at the BBB for helping me resolve this situation.  I guarantee that next time, I will be checking the BBB's report on a company before making a large purchase.  

    Thanks again and have a happy holiday season.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed with Gainesville Coins on October 2, 2023. for 40 silver coins. I have ordered from this company before with no issues. My check cleared my bank on October 10. It was my understanding items should be shipped 10 days after payment clears. I have called on multiple days in October and November, talking to customer service on five of the attempts to contact this company. The third contact, dating November 9, the customer service representative stated the order would be shipped next week. As of today, November 29, I have not received my items or a shipping conformation email. After attempting another contact with Gainesville Coins, customer service rep ****** answered and stated that he remembered talking with me at an earlier time. He put me on hold and after 45 more minutes on hold, the call was disconnected. Attempts were made to call again, with no answer. **************** and fulfilment of order is lacking. I would like to receive the coins I ordered.

    Business Response

    Date: 12/06/2023

    This customer cancelled her order and we refunded her money

Gainesville Coins, LLC is NOT a BBB Accredited Business.

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