Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Lakewood Pointe Apartments

  11106 Lakewood Pointe Dr Seffner, FL 33584-4309

• 

  Central Landings At Town Center

  1465 Central Ave. Palm Coast, FL 32164

  
• 

  Concord Rents

  Atlanta, GA 30309-2492

• 

  Somerset Club Apartments

  91 Somerset Club Dr SE Cartersville, GA 30121-8164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manager has done ABSOLUTELY NOTHING regarding previous incidents of my household being harassed and vandalized and now this attempted break-in incident tonight. WE DON'T FEEL SAFE IN OUR HOME ANYMORE. No family should EVER have to go through this. This is the email I sent them with my reasonable request since they're allowing the harassment to continue AFTER I ALREADY WARNED THEM IF THIS HAPPENS AGAIN: "MY FAMILY AND I ARE SO DONE WITH THIS APARTMENT COMPLEX!!! SOMEONE TRIED TO BREAK INTO MY APARTMENT WITH MY CHILDREN AND I IN IT WHILE MY HUSBAND WAS AT WORK TONIGHT. ATTACHED IS THE COPY OF THE OFFICIAL POLICE REPORT MADE ABOUT THE INCIDENT AND PICTURES OF THE DAMAGES TO MY FRONT DOOR WITH WHATEVER INSTRUMENT THEY USED TO TRY TO BREAK IN. THE PERSON WHO DID THIS, KICKED THE HANDLE OF MY FRONT DOOR SO HARD, THAT THE DOOR HANDLE CAN BE SEEN PRESSED INTO THE ***** OF THE DOOR AND DENTS MADE TO MY FRONT DOOR. IT EVEN SHOWS INDICATIONS THAT SOMEONE USED SOMETHING TO TRY TO PRY THE LOCK ON THE DOOR OPEN SO THEY COULD GET IN. I AM REQUESTING TO BREAK MY LEASE WITHOUT PENALTY OR FEES AND MY DEPOSIT REFUNDED DUE TO THE PREVIOUS HARASSING AND VANDALISM OCCURRENCES THAT CLEARLY HAVEN'T BEEN TAKEN CARED OF, WHICH HAVE CLEARLY NOW LEAD UP TO THIS DANGEROUS INCIDENT THAT OCCURRED TONIGHT. I BELIEVE THIS IS A VERY MUCH REASONABLE REQUEST THAT NEEDS TO BE HONORED BECAUSE MY FAMILY AND I NO LONGER FEEL SAFE IN OUR OWN HOME AND WE ARE SICK AND TIRED OF THIS HARASSMENT. NO FAMILY SHOULD HAVE TO GO THROUGH WHAT WE ARE GOING THROUGH, EVER!!! WE DON'T EVEN SPEAK TO A SINGLE SOUL IN THIS COMPLEX NOR DOES ANYONE KNOW WHERE WE LIVE OUTSIDE OF MY PARENTS FOR ANY OF THIS HARASSMENT TO CONTINUE TO HAPPEN. IF I HAVE TO TAKE LEGAL ACTIONS, I WILL!!! SO WHILE EVERYONE WILL BE PREPARING FOR THE UPCOMING HOLIDAY SEASON FESTIVITIES, OUR HOUSEHOLD WILL BE STRESSING OUT PACKING UP TO LEAVE WHILE WE LOOK FOR A SAFER PLACE TO LIVE. WE ARE OFFICIALLY SO DONE LIVING HERE!!!" PLEASE HELP US!!!

  Business Response

  Date: 12/05/2022

  I have spoken to the household, and they do not want to move at this time, when I spoke to the residents last week, we are feeling more like it possibly is an isolated case, and not targeting this specific household. They have decided to remain up until their renewal and will decide where they want to be at that point.

• Initial Complaint

  Date:11/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Concord Rents and do not have a contract with them. They did not provide me with the original application like I asked.
  

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/11/21) */
  ************* vacated their unit at Retreat at Valencia on 7/19/21. Once the move out was completed a notice was sent out showing that a balance of $1,042.15 was left owing after the application of the security deposit. Mr. ****** made an initial payment to our Collection Department of $500. However, our Collection Department received no other payment on this account. The remaining balance of $542.15 was reported to the credit bureau and the account was just recently transferred over to a third party collection agency. Mr. ****** will need to contact National Credit Systems to close out the remainder of the account balance in order to receive an update to the credit reporting.
  
  
  Consumer Response /* (2000, 7, 2022/11/22) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept their response and will get in contact with National Credit Systems to close out the remainder of the account balance in order to receive an update to the credit reporting.

• Initial Complaint

  Date:11/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been living at Amelia Ct Apartments in Orlando for 3 years. In the those 3 years, I've always been a respectable tenant with no problems even when I got stuck in there elevator. So I decided to move out and had a move out date for Sep 30, 22, In which I was moving back to my home state in NC due to medical issues. In the mist of the move out the hurricane Ian decided to change paths in come threw Orlando. So I explain to one of the property manager Tony, that because they cut the elevators off and the ***** place is now close and knowone going to move you in the middle of a storm that I will need a few more days. Tony explained they will charged me for the extra 3 days. But never explained they will charged me a Hold over fee as well on top of that. I called trying to get this matter resolved, because it should be some kind of way to dismiss this extra 146.00 fee because of the circumstances that was out of my control. And I been told they don't care, and not willing to work with me at all. This company takes advantage of income based families that need some where to stay that seems affordable, just to nickel and dime them for everything once you move in and move out. And I'm so unhappy with there services
  

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 5, 2022/11/09) */
  While we understand the challenges that you were faced with during the storm, we did our best to assist by delaying the move out dates for you. When agreeing to allow you the additional days in the home, we had to also delay the new resident's move in date. Unfortunately, we can only have so much flexibility when your apartment is already committed to another person. I apologize if you feel the additional 3 days were not adequate. In regards to the holdover fee, this is a standard charge that is due because the lease ended on 9/30/22. The holdover rent was charged at double the rent amount for those additional 3 days and these charges are in accordance with your lease. The holdover process is outlined in paragraph 33 for your reference. Again, I'm sorry for the unfortunate circumstance and wish you luck in your new home.
  
  
  Consumer Response /* (3000, 7, 2022/11/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not except their response, because there should be rules put in place for these type of situations. This natural disaster was no fault of mine so I should not be charged extra money because of it. Also they let me extend my lease another month before this hurricane because they had knowone ready to rent my place. Which was told to me by tony, so they didn't do me any favors. There company capitalizing on these circumstances, should be against the law.
  
  
  Business Response /* (4000, 9, 2022/11/22) */
  While we understand the challenges that you were faced with during the storm, we did our best to assist and delayed the move out dates for you. When there is a lease contract in place we defer to the written policies which clearly outline the process for holdover beyond the contract end date and the notice to vacate date. At this time, the 3 days of holdover were accurately charged and there is no adjustment due. Again, I'm sorry for the unfortunate circumstance and wish you luck in your new home

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the leasing office and was told to submit an application in order to be considered as a tenant. The person at the office never told me that there is an income restriction for those apartments, and the application never specified it either. Because my income was more than the max my application was declined by them. I sent my objections to the dispute department that I wasn't informed about such a limitation and it wasn't mentioned to me in a personal conversation with the rep. and the application didn't have that part either and was suggested to contact the leasing office directly.
  I was trying to contact the office via email, called them, and left them a message, but received no answer. When I finally managed to speak with one of them today, I was told that "on their website income limitation is clearly indicated and the fee is non-refundable".
  The fact that it wasn't "their website" and I have a print screen of the ad as proof of not having that info did not bother them at all.
  I'm accusing Concord Rents of misleading advertising and demanding my $90 application fee back.
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/08) */
  As previously discussed with Mr. ********, as he states he filed out the application, which is done electronically from our website. On our website it clearly has our income guidelines, for review by any prospect, please see snippet attached. With this being said ************ will not be refunding the application fee of 90.00.

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment solely because I was told there was an approximate 1-3 month wait for a unit and I needed to try to move as soon as possible. After waiting longer than 3 months, I contacted the corporate office trying to find out how much of the fees paid may be refundable to me. I knew a portion was non-refundable, but since I hadn't been offered a unit I was under the impression a portion was. I never received a return call. Today I received a call from the the complex offering me a unit, however the price has increased above my budget. She said that now that I have been offered a unit the money is non refundable, but they can keep me on the waiting list. She also said that they have down that they spoke to me in September which is untrue. I just want my refundable portion so that it is available for another property that is affordable for me.
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 8, 2022/11/21) */
  ***** had spoken to this applicant back in September to update the waitlist and the applicant chose to stay on the waitlist until the next availability. ***** called her last week to offer her******. Pricing was out of her budget and she had wanted to cancel the application and it was explained to her that if she canceled holding fee was not refundable due to having to offer her a unit. So, she decided to stay on the waitlist till next year. She mentioned in the complaint that she had called the corporate office and there aren't any notes that she had called them. The last notes were on April 25th. The applicant has not informed us now that she wants to cancel her application. She is still on the waitlist on hold status. If she would like to cancel her application now, she would need to contact Summer Cove so we can put in the request.
  
  
  Consumer Response /* (3000, 10, 2022/11/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did not speak with anyone in September about remaining on the wait list. I left a message at corporate for the accounting department because I couldn't get a live person on the phone and even stated in the message that if it wasn't the correct department to please pass it to the correct one. I feel like no matter what I am going to be out a portion of my money and I don't feel that is right.
  
  
  Business Response /* (4000, 12, 2022/11/23) */
  We are requesting that the applicant contact summer Cove leasing office to cancel the application.

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/27/2022 I paid 350 for a holding deposit at Osceola Bend Apts (Concord Rents). During the time I was on the waiting list, I was running out of time on my lease at my (then) apartment and I could not wait any longer on Osceola Bend Apts waiting list. I ended up finding an apartment with a different company in time & I called the apartment and was told by a leasing agent and a manager that if I sent an email to *************************** explaining that I found an apartment and have to cancel my application that I would receive my refund. Since then, I have only spoken to the agent & manager a few times out of the many times I have called. They have not responded to my emails and I have yet to receive my holding fee. I was told on more than one occasion on the phone that my email for my refund was forwarded to the department that handles refunds and I should be expecting my refund back to my debit card. That was back in May. It has been nearly 6 months since I was told I would receive my refund and I am beyond frustrated. I have been more than patient and feel as though I have gotten the run-around. I even tried reaching out to Public Relations and never received a response either.
  

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 10, 2022/12/02) */
  Credit of $350.00 is currently being processed for refund on the credit card that was used at time of application. Our apologies for the delay.

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should've known better than to deal with them again. I applied for my 2 high schoolers and myself to live in Clyde Morris Landings And they denied me because all of us are in school. I work and go to school and do not understand why I would get denied because of that. Not only that, I have been waiting for my deposit to "hold the apartment" for days and it still hasn't shown up in my account!!!! I can't believe they even charge you to hold an apartment you haven't even gotten approved for. Concord rents always tried to find a way to keep from renting to a person. The last time, I was moving from Louisville, KY to Savannah, GA and they left me homeless when I got there DO NOT DEAL WITH THEM!!! They are bad news
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/10/27) */
  Thank you for reaching out regarding the denial of your application for residency at Clyde Morris Landings. Due to the requirements of the affordable housing program, your household does not meet the community eligibility requirements based on Ineligible Student Status. If you feel that result is incorrect, you are welcome to dispute our finding by sending an email to [email protected] with the specific reasons you believe our decision to be in error and any supporting documentation you believe to be relevant. All disputes will be reviewed and we will respond to you in writing. Due to the nature and complexity of the review of documents and concerns for your personal data, we are unable to respond to disputes via telephone. In the meantime we have processed the refund of your holding fee on 10/21 and the refund will take 7-14 business days.
  
  
  Consumer Response /* (3000, 7, 2022/10/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  When they denied my application, I was told 3-5 business days...now it's 7-14 business days. Your company is full of it. I cannot believe you are still in business the way you lie to people and take your sweet time returning monies that it took you 3 seconds to take!!!!
  
  
  Business Response /* (4000, 9, 2022/11/02) */
  Please know that we have processed the refund of your holding fee on 10/21 and the refund will take 7-14 business days.

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Senior Exploitatio-Fraud I live in Bayonne, NJ. I started my plans to move to Florida to be closed to my daughter due to health issues. I applied at **************** Senior Living. Located at; *************************************** I applied for a 1 bedroom apt, paid the application and retention fee to be added to their waiting list. I applied last year in July and submitted all documents requested. After applying I followed up a few times to get the status of the application on which I was told that I was still on the waiting list, however no apartments were available. Around December or Hanuary I received a call and they were asking me if I wanted to get a 2 bedroom unit since they did not have a 1bdr and I informed them that I was not going to be able to afford. Higher rent since I m on a fixed income, Around June of this year I received a call from the office informing me that they still do not have any apartments available and if I wanted to cancel. I asked them if I canceled, would I receive the money back? Of course, they said no, so immediately told her to keep my name on the list. Now all of the sudden I received an email stating that my application was canceled. No explanations. Left several messages via voicemail, website and lock number. No response at all. We started investigating the history in this company including reviews in this website and found the ConcurRent apt. They also could not give me. Reason why my app was canceled. I asked them to get someone to call me back. Today, she sane lady called me to tell me that I was canceled due to no response to "multiple calls" , multiple messages and emails. That is a total lie. I NEVER received a call, messages or emails until the cancelation email. Based on reviews and their cations this is a sCAM to take seniors money and they believe that I am not mentally able to document all the steps taken through this process and calls received. I need your help to get prof of communication. And get money back.
  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/10/20) */
  Our office has been in contact with Ms.****** and a refund was processed. Thank you!

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property provides internet services via bulk Wi-Fi to all residents, fee included as part of my rent. I am dependent on internet service for my personal health concerns. The service is provided to the property by Charter Inc also known as Spectrum. The service in the building continues to go down, and speaking with Spectrum they are unable to repair or restore service because the property management is unresponsive and therefore the repair agent is unable to access key points of the building to restore service. The service is down for every unit in the building. There have multiple occasions where the service has been out for more then 3 days because property management will not respond over the weekend. The property maintenance team and manager are negligent and unresponsive. I have contacted the emergency repair line multiple times through these incidents with no call back or response. I do not make this complaint lightly or on a whim, this has become a repeated concern with a wanton disregard by the property and it's employees to maintain and fulfill their contractual obligations.
  

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 5, 2022/10/25) */
  This is in response to BBB Complaint #********
  We are aware of the intermittent internet issues and we have been working with ******** diligently to try to get this resolved. ******** has also been having area outages which is not just isolated to the property at times. We recently installed ventilation in the spectrum closets along with a portable AC to help keep the system cool in the closets that are more prone to heat in efforts to help resolve this. We are continuing to assess the issue to get this resolved for the residents.

• Initial Complaint

  Date:10/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/29/2022 have been living at Uptown Maitland senior apts. for 7 years. On Thursday, September 29, 2022 morning There was a hurricane Ian. which caused flooding in my apt in the bedroom and dining room area. . I am requesting new carpet and baseboards and wood underneath padding and new padding for water-damaged areas or things. First of all the carpet needs to be replaced because it is over 9 years old. Now the carpet and wood and padding is water damaged. underneath the carpet needs to be treated. I have not been unable to stay in the apartment because it is making me sick with headaches and feel like want to vomit if I stay in the apt over an hour. On Wednesday maintenance told me the blower need to be on one more day. On Thursday morning I came to apt at 930am to meet with Alex about removing the blower. he said he did not have time so I cut the blower off at 1120 am. on Thursday. Anything other than new is unacceptable.
  the carpet, the wood that holds the carpet, and the baseboards need to be replaced with new carpet, new baseboards, and new pads. I am not satisfied with the repair. I found more water damage than maintenance inspections but management want be to accept water damage carpet baseboard,carpet pad,wood and go up on my rent too.
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 8, 2022/10/12) */
  As previously stated, we are in receipt of this request. We have completed a thorough inspection of the apartment home and we have taken all necessary steps to address the water intrusion that resulted from Hurricane Ian. At this time, there is nothing more needed to repair the carpet, and replacement is not required. Unfortunately, we are unable to consider anything further on this claim.
  
  
  Consumer Response /* (3000, 10, 2022/10/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  A though mold inspection was not done there was wet carpet and pad that was not inspected for mold. The carpet and wall, baseboard were wet more than 40 hours before the MAINTENCE DEPT STARTED TO DRY THE WATER DAMAGED ITEMS. Flood water may have carried sewage or chemicals into your home. This could expose you or your family to viruses, bacteria, disease carriers (such as mosquitos), and parasites, as well as mold. the apt is still making me sick if I stay in the apt over 1hr and half.
  
  
  Business Response /* (4000, 13, 2022/10/18) */
  We have completed a thorough inspection of the apartment home and we have taken all necessary steps to address the water intrusion that resulted from Hurricane Ian. At this time, there is nothing more needed to repair the carpet, and replacement is not required. Unfortunately, we are unable to consider anything further on this claim.
  
  
  Consumer Response /* (4200, 15, 2022/10/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I don't accept proposed resolution because an indoor quality assessment for mold was not done in my apt. Maintenace dept did not solve mold in my apt. I still feel sick. It is unhealthy for me to stay in apt. landlord's failure to maintain a mold-free environment violates the implied warranty of habitability.