Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Beach Village Apartments

  1100 Beach Village Cir Palm Coast, FL 32137-3100

  
• 

  Lakewood Pointe Apartments

  11106 Lakewood Pointe Dr Seffner, FL 33584-4309

• 

  Palm Coast Landing Senior Living

  465 Landing Blvd. # 107 Palm Coast, FL 32164

  
• 

  Concord Management Limited

  1465 Central Ave. Palm Coast, FL 32164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doing the hurricane my carpet at 1050 skyline loop got wet from the balcony door. They brought in a fan a commercial fan to dry the carpet. This fan was on for over a week 24 hours a day my light went up ato $375 dollars. I only get $943 a month I have to borrow money to pay my bills because the light bill have to be paid.

  Business Response

  Date: 12/17/2024

  We have requested documentation from the resident from *********** for review. I have reached out several times but have not had a response back as of 12/17/2024. 

  We will continue to try and reach her to provide the documentation needed. 

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We move to an apartment that was not the one we supposed to because ours was going to be another 2 more weeks that was told the actual day of move in so the rush us to one they have recently emptied and was according to the ready this apt had old carpets and they never replaced them .Carpets are now deteriorating because the wear and tear also an area of the carpet was getting water from a leak and I sure it have MOLD under but the office doesnt want to replace a portion of the carpet they are trying to make me responsible for the cost . Also I told them to check the carpet for mold and they were to busy for that and they dont have enough employees for maintenance in the complex. At this point Im still waiting a reimbursement for over paying on my electric bill due to a faulty hvac system. I am not requesting they replace the entire carpet I just ask for them to replace were the water was accumulating and the heavy traffic area I been in this apartment for 4 years now and the area its coming apart badly and the office want for us to pay for it which its not right because we have take care of the carpet but it was way to old to begin with and they know it .

  Business Response

  Date: 12/23/2024

  I want to inform you that I have contacted the district manager to review the ongoing issues regarding the apartment and the concerns you have raised. It is important to us that your situation is properly addressed, and we will work to ensure that the appropriate measures are taken.Thank you for your patience as we look into this matter. If you have any further questions or additional information to share, please feel free to reach out. ******* ******* ************

  Business Response

  Date: 12/30/2024

  Affected carpet area will be replaced at no cost to the resident.

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Landlord and Landlord agent REFUSES to acknowledge the evidence of payment of rent by tenant. They proceeded with illegal eviction proceedings even though the month they claim was not paid has been VERIFIED with the Bank. Copies of the Money Order that was deposited into their account have been provided and the money was received well before the 1st. Since then I have paid the rent to the. Civil court (there is a pending court date as I have filed a MOTION TO DISMISS) this company is fraudulent, unprofessional and causing anguish on a month to month basis which is not okay. Please help with whatever you can.Respectfully submitted by tenant.

  Business Response

  Date: 12/10/2024

  Thank you for taking the time to share your feedback. Please note the resident was provided with a copy of their ledger on multiple occasions and balance explained including check numbers and dates received. 

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 10/29 made appointment to check apartments at clyde morris as they advertised 1x1 apartment for 745 a month. During the appointment they showed us a 3 bedroom saying it was similar to the 1x1 that they did not have for that price. They told us there was an apartment for $1258 including parking spot washer, drier, internet and cable. Apartment number ***** would be available to jump on it and enter the holding fee of $250 and processing fee of $90. the online processes did not give us the opportunity to enter my Moms Guarantor information and had to get a new form filled out with another $90 process fee. We drove and dropped this off on 10/30. On 11/1 I get a denial letter since they just used my finances and did not include my mom's guarantor. They did pull the $250 hold fee for the apartment, which we thought was number *****. Once the guarantor went through, they notified us that we can call them to get the moving date. Calling them they told us that that apartment was rented , but they had another in the third floor for $1500. we told them that I could not afford this and to give me my $250 hold fee since it did not do what it was intended to do. to "hold" the apartment. It looks like they are trying a bait-and-switch on me. All I want is my $250 back even though I already lost the $180 for application fees.

  Business Response

  Date: 12/13/2024

  ConcordRents is committed to following the same policies and procedures for all applicants, and therefore at times holding fees may be non-refundable, including when an applicant cancels their application.  Our application and holding fees policies are disclosed to all applicants prior to paying any fees.  ************* has posted on our website eligibility requirements for our income restricted units and based on the information you provided to our application support team; you did not qualify for that program with the lower rental rate.  Upon reviewing communication during the application process, you were notified verbally the higher rental rate for the unit you qualify for as well as in writing on 10/30/2024 from our application support center.   This was communicated prior to you paying the guarantor application fee and your request to move forward with your application.  Since the application was cancelled by you after accepting the available unit we had to offer, we are unable to refund the $250 holding fee.   

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  That I file my complaint with the leasing office they dont comply my inquiry or compliance seriously or take any action in a proper manner.i am a resident of hunter run apartment in ************************************* *************. I believe they could taken inquiry in a proper manner before any legislation or crime that i was arrested for or I was a victim twice of a burglary i need my compensation handle in a proper manner me also my name is only in the lease and once again as a resident they dont comply my inquiry of maintenance request more then two week for me to call code enforcement were they can send them to court if they dont fix any of the inconvenience maintenance that need to be fix in my apartment code enforcement can force them to get it fix this is from the county of ********** from the main mayor office **** ******.I asking the bbb to take of look of this and hear my complaint of hunter run apartment why of this is a ongoing situation that of day today is still a conflict between my and the leasing office I need my complaint handle very seriously and supervisor take of look of this inquiry to see what can be done.period

  Business Response

  Date: 11/18/2024

  Due to the incident ********** ********* a case and open investigation with the *******************. As for work orders, ********** currently doesnt have any open work orders, when he previously had open work orders they have been completed in a timely manner. Information about Code Enforcement, it can be inquired by the ***********************.   

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22539221
  
  I am rejecting this response because: I denied the reason is because when submitted a complaint of what of any fix is not fix in time it takes up to weeks until I have to call code enforcement from the county . They get it fix unless they have the power to send them to court the code enforcement is from ***************************** as a resident if have any inquiry of a complaint they have to take my concern accurately and knowledge I am a renter of hunter run apartment. Yes that is correct the ************** got the complaint but can be provoked or stopped for the safety of the community this need to handle in a proper manner such as conflict in a criminal investigation or any *********** reject that the respondent of concord rent which hunter run apartment is taking my complaint seriously and ,me as a renter and resident should have no problem getting the complaints handle in a proper manner. This is my response 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 12/02/2024

  Work orders are handled in the in the order in which they are received. As for the burglary, we did not recognize anyone involved in order to address accordingly. We requested a police report and due to it being an open investigation at the time, names and other information were blacked out. We were never informed what the final verdict was. 

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22539221
  
  I am rejecting this response because:because if the work is requested I will denied completely. My reason are calling code enforcement 90% of the time is not timely or the order when is received it take about two weeks for me to call the county to take proper action in my behalf. Also I am asking that me as a resident of hunter and there is a inquiry or compliance and knowledge my case is still open there will be some other complaints with others agency of this inquiry until there is a better response of my complaint which is significant which not taking my manner seriously of my complaint of a judge and a officer is a civil case and my case is still still open of the day of today havent gotten a better response I am going to add additional information of my complaint with better business bureau to make it clear of me 2nd rejection of hunter run response is very inaccuracy is not enough of my response of my complaint do not even answer most and not enough words of my inquiry period.
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 12/04/2024

  Here is more additional information of my complaint regarding my 2nd rejection of me proceeding this complaint and handle in a proper manner. Theres not answering my inquiries they dont want to accept theyre are saying is not completely true. I submitted my portal a maintenance request they take up to 2 weeks to fix by the code enforcement they say in the order of received I denied that what they saying bunch of lies if that was true 90% I be calling the county to fix they listen to them because they have the authority and have the power to enforce to fix and inquiry. When it comes a complaint or as a resident and being only me in the lease they do not take my compliance seriously they dont understand there was a crime and is a civil matter and I complain a officer and even complaint against a judge my case is still open. Not understanding that there is inquiry me filing a complaint of hunter run and other agencies that handle this inquiry. The investigation can be still open in my behalf is not yet is in a courtroom what is occurring there can be another investigation that I provided evidence and documents that support my case and is a crime that had done against me. This is seriously and very low ratings not just a burglary not just once but twice were there known as criminal and the firearm is in the wrong hands this is a manner were hunter run not taking proper my next step will be in a lawsuit period. This is additional information of my complaint.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied at ************** located in **********, ** the rent was about $1660 for a 2/2. I submitted and paid the application, provided 2 mo. bank statements along with other documents that ****** requested to verify income. After I was approved, they told me I had to pay the full deposit $1400 to continue my application. My credit is excellent which I don't understand why I had to pay the full deposit. I contacted ****** and Concorn to inquire but never got a clear answer just that it's based on credit, but I understood and paid. On 8/5/24 I paid the full deposit. At this point I haven't seen the apartment yet. On 8/8/24 I called spoke *. ****** and requested to cancel because I found a more affordable apartment. She advised that she will call me back because she needed to verify if there will be a $350 cancellation fee. I told her that she nor the previous rep **** never mentioned about a cancellation fee when we went over the application process. ****** called me back that same day and told me that per **** the $350 cancellation fee applies. I requested to speak w. a manager because I was never informed and **** said he will have his manager ***** *. call me within ***** hours, I never heard back from them. I called back after 3 days requested to speak *. ****, he spoke with me and said per his manager ***** *. there's nothing they can do and cannot refund me the full deposit. I explained that I was never informed of the cancellation fee and that due to my financial situation I cannot afford to lose $350. He said that he will speak w. his manager ***** again and call me back. I never heard back from them. I called their office several times, but they never answered, few weeks later I received $1050 only. This apartment complex should notify in writing and verbal when they speak with their customers regarding their cancellation policy so that this is not a surprise to their customers. This was very misleading and unprofessional how they handled my situation.

  Business Response

  Date: 12/09/2024

  Cancelling an application or not providing the documentation are terms to which the hold fee is not refunded. Due to cancelling your move in for reasons other than the above stated reasons the hold fee is deemed non refundable. Check # *** in the amount of $1,050.00 was sent to the address you provided.

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied since August 2024 for an apartment a ********** 2 bedroom. r Recently had a FAMILY EMERGENCY, sick grandmother with ADVANCED DEMENTIA, and had to find an apartment somewhere else, since no apartments on this complex became available and I could no longer wait so i asked the applicationto be canceled and get refund. I have been calling the office since OCTOBER and they never answer the phone, the one time they do they say manager is not in office I have sent several emails and was told within a month no longer they would send a check to me, is NOVEMBER now and they still have my money!!!, I have bills from the hospital I have to pay and Medications and my rent to catch up, so frustrating when someone is struggling. I explained the situation to them ,that it was a family emergency and still no refund. I was told DEPOSIT FEE $350 IS TO BE REFUNDED within a month. I WILL REPORT TO ************************.

  Business Response

  Date: 11/22/2024

  Applying for housing can be stressful, and we strive for transparency in our policies.The application fees are non-refundable. However, the $350 was refunded on November 11th, 2024 due to no availability. We are here to support you and hope for a positive resolution. If you have any questions, feel free to contact us at ************** or email  ******************************************************. 

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concord rents property manager/ maintenance repairman: ******************************** Apartment Homes is refusing to fix water damages caused by upstairs tenants washer exploding causing a leak down to my unit. The property manager has been notified as of November 7th and no repairs have been done. Mold has started to set in and the unit is inhabitable.

  Business Response

  Date: 11/13/2024

  Thank you for taking the time to share your feedback. We are sorry to hear of your frustrations. The resident services team recently followed up with this resident to provide an updated repair schedule and also clarified any additional concerns about the repairs. 

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September ******* a complaint was issued the maintenance at The Cove Apartments of ********* stating the ** is leaking. They came and put a fan and never came back for 2 weeks. Local code enforcement was contacted and a full inspection ruled work needed to be completed. We have complied with allowing them to finish the job, casually checking in on the progress. Today , 10/19/24, I came home to my apartment to find the job completed still seeing black mold, drywall patched poorly, ceiling in hallway bathroom cracking and does not look stable as if the putty is going to fall.

  Business Response

  Date: 10/28/2024

  On 9/18/2024 resident used our online resident portal and entered a service request (WO#*******) where resident reported "Carpet is soaked in front of the ** unit and bathroom. I opened the lower vent area under the **, and it was very wet in there. The carpet is worse this morning than last night. The wall is not wet, there must be a problem with the foundation in that area."  On 9/18 maintenance team member entered the unit, he unclogged drain line and placed a blower in the unit. On 9/19 maintenance returned to the unit to confirm the ** was working properly and the area was dry.  

  On 10/4/2024 resident entered an online service request (WO#*******) reporting the following issues "Mold on walls and ceiling by ** unit, carpet wet, baseboards wet and breaking, mold in bathroom closet".  Maintenace determined that water was coming from ** in unit 012, which is the upstairs apartment.  Maintenace cleaned the drain pan, unclogged the drain line and fixed the float switch in unit 12.  They noticed water stains on the walls and ceiling in unit 4, they wiped down those affected areas and sprayed Killz and due to the damp carpet, they placed a blower fan to dry the affected area. 

  On 10/9/2024 resident entered an online service request (WO#*******) reported "Leaking **". Maintenace went to the unit and noticed water trickling down the front of the ** unit and the ceiling was damp. They contacted the residents of apt 12 and gained access to the apartment. Maintenance found that a joint in the drainpipe for the ** condensate pan in unit 12 had separated. They repaired the leak and cleaned the floor of the ** compartment in unit 12. They went back to apt 4 tested the walls and ceiling with a moisture meter and found them to be wet. Because of the moisture reading, they opened the walls and ceiling with a 4" hole saw and took pictures of inner walls. Later we removed a section of the walls and a portion of the ceiling that had staining and still tested damp. The support/framing lumber was cleaned. The drywall and base boards were replaced textured and painted. A new stain was reported to be on the inside of the bathroom closet. The lower portion of drywall was removed, and the structural studs were cleaned, and the drywall was replaced, textured and painted.  The work was fully completed as of 10/21/2024.

  Since the last work order was completed, the resident has not contacted the leasing office to report any other leaks.  They did contact the county *********************** and reported the issue, and management has worked with them to report all that has been completed by providing pictures, copies of completed work orders and a re-inspection with the *********************** will be scheduled for the week of October 28, 2024.

   

   

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since October last year (2023) I have personally sent out many work orders to let the administration know about a problem that I have with my lights flickering. They have attempted to fix the problem but the situation is getting worse. I sleep with a C-Pap and Oxygen every night and Im afraid that after so long, the equipment is going to get damaged. They are aware of my need for this equipment. And is not only my apartment, there is quite a few more. At times I have to seat in the dark to watch tv because the flickering is so bad.

  Business Response

  Date: 10/28/2024

  We have been working directly with *********** and two different electricians in an effort to address the intermittent flickering of your apartment lights. Based on the feedback we received from ***********; we contracted repairs with a third-party vendor to rebuild the meter banks.  This work was completed today, and we believe this will resolve the flickering issues. If you see any further issues, please contact the office directly so we can address this with the vendor. Thank you for your patience during the troubleshooting process. We sincerely apologize for any inconvenience this has caused.